If you need to change a Hertz reservation, dispute a rental charge, report a missing receipt, get help with roadside assistance, recover a lost item, question a toll charge, or escalate a rental complaint, start with the correct Hertz support route. Hertz handles different issues through reservations, customer support, roadside service, insurance replacement rentals, lost and found, billing support, PlatePass toll support, and Gold Plus Rewards.
Hertz Customer Service Phone Number and Support
Use the following Hertz customer service phone numbers and support options for reservations, rental changes, roadside help, billing, receipts, tolls, lost items, damage claims, and complaints:
- Hertz Customer Support Phone Number: 1-877-599-8916
- U.S. Reservations: 1-800-654-3131
- International Reservations: 1-800-654-3001
- Emergency Roadside Service: 1-800-654-5060
- Insurance Replacement Support: 1-800-704-4473
- Hearing Impaired / TDD: 1-800-654-2280
- Rental Extensions / Different Return Location: 1-800-654-4174
- Hertz Gold Plus Rewards: 1-800-227-4653
- PlatePass Toll Support: 1-877-411-4300
- Official Support Hub: Hertz Customer Support Hub
- Submit a Question: Hertz Customer Support Form
- View, Modify, or Cancel Reservation: Hertz Reservations
- Corporate Address: Hertz Global Holdings, 8501 Williams Road, Estero, FL 33928
- Website: Hertz.com
Choose the Correct Hertz Support Route
Hertz rental issues can involve different departments depending on whether the problem is before, during, or after your rental. Use the route that best matches your issue.
Reservations, Changes, and Cancellations
For new reservations, reservation changes, prepaid cancellation questions, pickup location questions, and confirmation lookup, use Hertz.com or call reservations at 1-800-654-3131. If you cannot view or modify your reservation online, call Hertz customer support at 1-877-599-8916.
Roadside Assistance During a Rental
If the rental vehicle breaks down, has a flat tire, runs out of fuel or EV range, has a dead battery, has locked-in keys, or needs towing, call Hertz Emergency Roadside Service at 1-800-654-5060. Do not have the rental vehicle towed before contacting Hertz unless emergency safety requires it.
Billing, Receipts, Holds, and Refunds
For receipt copies, credit card holds, unexpected charges, late fees, fuel charges, cleaning charges, damage claims, or refund questions, use Hertz customer support and the online receipt tools. Keep your rental agreement number, return receipt, and credit card statement available.
Tolls, PlatePass, Parking Tickets, and Violations
Hertz toll charges may be handled through PlatePass and may appear separately from your Hertz rental receipt. For PlatePass toll questions, call 1-877-411-4300. For parking tickets, traffic violations, or toll notices, keep the notice, rental agreement, license plate, and rental dates.
Lost and Found
If you left an item in a Hertz vehicle or at a Hertz location, use Hertz lost-and-found support as soon as possible. Include the rental location, return date, vehicle details, rental agreement number, and a clear description of the missing item.
Accidents, Damage, and Vehicle Theft
If you are involved in an accident, damage incident, or vehicle theft during a rental, contact Hertz and follow the accident or vehicle theft reporting instructions. For a stolen vehicle, Hertz directs renters to call Emergency Roadside Service at 1-800-654-5060 and complete the required theft report process.
Gold Plus Rewards
For Hertz Gold Plus Rewards points, missing points, status questions, profile issues, or loyalty account support, call 1-800-227-4653 or log in to your Hertz Gold Plus Rewards account.
What to Have Ready Before Contacting Hertz
Before calling Hertz customer service or submitting an online support request, gather the information that matches your issue:
- Reservation confirmation number
- Rental agreement number
- Pickup and return location
- Pickup and return dates and times
- Vehicle make, model, color, and license plate number if available
- Hertz Gold Plus Rewards number, if applicable
- Receipt, invoice, charge amount, and credit card statement details
- Photos of vehicle condition, fuel level, odometer, damage, or return area
- Roadside assistance reference number, accident report, or police report if relevant
- Toll notice, PlatePass statement, parking ticket, or violation notice
- Lost item description and location where the vehicle was returned
- Any prior case numbers, support emails, or chat transcripts
Common Hertz Customer Service Issues
Customers commonly contact Hertz customer service for help with:
- Changing or canceling reservations
- Prepaid rental cancellation fees and no-show fees
- Vehicle availability problems at pickup
- Long counter waits, location closures, or after-hours return questions
- Billing disputes, duplicate charges, deposits, and credit card holds
- Fuel, cleaning, late return, extra driver, young driver, and upgrade charges
- Damage claims, accident reports, photos, and repair charges
- Roadside assistance, flat tires, lost keys, dead batteries, and breakdowns
- Lost and found items left in rental vehicles
- Toll charges, PlatePass fees, parking tickets, and traffic violations
- Gold Plus Rewards points, status, profile, and missing credit
- Insurance replacement rentals and body-shop rental coordination
Hertz Reservations, Prepaid Rentals, and Cancellation Fees
Hertz allows customers to view, modify, or cancel many reservations online. If a reservation was booked through a third-party travel site, tour operator, credit card portal, or travel agency, you may need to contact that company directly for changes or refunds.
Prepaid Hertz reservations may have different cancellation rules than pay-later reservations. Hertz states that prepaid reservations may be cancelable within 24 hours of booking without a fee, but cancellation fees may apply after that window. The fee can vary depending on whether cancellation happens more than 24 hours before pickup or within 24 hours of pickup, and no-show fees may apply.
Reservation and Cancellation Tips
- Save your confirmation number and original rate details.
- Check whether the reservation is prepaid or pay-later.
- Confirm whether your booking was made through Hertz or a third party.
- Ask whether changing the reservation will change the rental rate.
- Cancel before the pickup time if you do not plan to use the rental.
- Save cancellation confirmation emails and screenshots.
Hertz Billing, Credit Card Holds, Receipts, and Refunds
Hertz rental receipts may include base rental charges, taxes, fees, optional services, protection products, fuel, late return charges, one-way fees, tolls, cleaning charges, damage charges, and other items. Some charges may appear after the rental closes, especially tolls, violations, damage, or adjustments.
If a hold remains on your credit or debit card after return, check your rental receipt and bank posting timeline. Holds may take time to release depending on your card issuer. If the amount looks wrong, contact Hertz with your rental agreement number, receipt, return date, and statement screenshot.
Hertz Tolls, PlatePass, Parking Tickets, and Violations
Hertz toll charges may appear on your credit card statement as “Hertz Toll” followed by the rental agreement number. These toll charges may not appear on your Hertz rental invoice or receipt and may post days or weeks after the rental closes.
If you believe a toll, PlatePass charge, parking ticket, or traffic violation is incorrect, keep the toll statement, license plate, rental agreement, rental dates, and any proof of route, payment, or transponder use. Contact PlatePass for toll-specific questions and Hertz customer support for rental agreement questions.
Hertz Roadside Assistance and Rental Vehicle Problems
If your Hertz rental vehicle has mechanical problems, a flat tire, dead battery, lost keys, locked-in keys, fuel or EV range issues, or needs towing, call Hertz Emergency Roadside Service at 1-800-654-5060. If you are near the rental location, Hertz may direct you back to the location for a vehicle exchange.
Premium Emergency Roadside Service may cover some non-mechanical problems, while basic roadside help may involve charges for renter-caused issues. Ask Hertz what is covered before approving any paid service.
Hertz Lost and Found
If you left something in a Hertz vehicle, report it quickly through Hertz lost-and-found support. Include the rental location, date returned, vehicle description, rental agreement number, seat or trunk location where the item may have been left, and a detailed item description.
Do not include sensitive information publicly in CSN comments, such as passport numbers, driver license numbers, full rental agreement numbers, credit card details, or personal phone numbers.
Hertz Accidents, Damage Claims, and Vehicle Theft
If you are involved in an accident or vehicle damage incident, follow local law, contact emergency services if needed, document the scene, and notify Hertz. Hertz may require a vehicle incident report, police report, photos, insurance information, and details from all drivers involved.
If the rental vehicle is stolen, contact law enforcement and Hertz Emergency Roadside Service. Hertz may require a vehicle theft form and supporting documentation. Save all reference numbers and copies of reports.
Hertz Gold Plus Rewards Support
Hertz Gold Plus Rewards members should log in to their Hertz account for profile changes, points redemption, missing points requests, status questions, and member benefits. For loyalty support, call 1-800-227-4653.
If points are missing, save the rental agreement, receipt, reservation confirmation, and Gold Plus Rewards number. Some charges, taxes, fees, options, and third-party bookings may not qualify for points.
Hertz Rental and Billing Scam Warnings
Be careful with calls, texts, emails, or websites claiming to be Hertz support, Hertz billing, rental collections, toll support, or a lost-and-found agent. Scammers may ask for payment cards, one-time codes, driver license photos, account logins, or remote access.
- Use Hertz.com, the Hertz app, and official Hertz support numbers before sharing payment information.
- Do not pay a suspicious toll, ticket, or damage claim without checking the rental agreement and official support route.
- Be cautious of fake rental car deals that require payment by gift card, wire transfer, or payment app.
- Do not share one-time passcodes, login credentials, or driver license photos with an unverified caller.
- If a charge looks unfamiliar, compare it with your rental agreement, PlatePass tolls, optional coverage, fuel, return time, and card statement.
Hertz Reviews and Complaints
The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Hertz. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.
Customers comparing car rental companies may want to consider reservation reliability, vehicle availability, counter wait times, billing transparency, deposit holds, toll charges, damage-claim handling, roadside support, loyalty program value, and how quickly customer support responds after the rental.
How to Escalate a Hertz Complaint
If your Hertz issue is not resolved after your first contact, take these steps:
- Write down the date, time, phone number used, and outcome of each contact.
- Ask for a case number, support ticket, roadside reference number, or claim number.
- Save the rental agreement, receipt, return confirmation, photos, toll notices, and card statements.
- For billing disputes, request a written explanation of each charge.
- For damage claims, request photos, inspection details, repair documentation, and claim notes.
- For toll disputes, contact PlatePass and keep the rental agreement number available.
- For lost items, follow the Hertz lost-and-found process and avoid posting private details publicly.
- If a charge remains unresolved, contact your card issuer with your documentation after giving Hertz a chance to respond.
Hertz Competitors and Related Customer Service Pages
If you are comparing car rental companies, you may also want to review these related CSN pages:
- Enterprise Customer Service
- Avis Customer Service
- Budget Rent A Car Customer Service
- National Car Rental Customer Service
- Alamo Customer Service
- Dollar Rent A Car Customer Service
- Thrifty Customer Service
Related Resources
- Hertz Corporate Office Headquarters
- ChargeOnMyCard.com for help identifying unknown Hertz, rental car, toll, PlatePass, deposit, or travel charges
- ThinkItsAScam.com for rental car, toll, travel booking, fake support, and billing scam warnings
- ZeroStars.org for customer reviews and complaint experiences
Hertz Customer Service FAQs
What is the Hertz customer service phone number?
The current Hertz customer support phone number listed on Hertz support pages is 1-877-599-8916. Hertz also lists 1-800-654-3131 for U.S. reservations.
What is the Hertz roadside assistance phone number?
For Emergency Roadside Service in the U.S. or Canada, call Hertz at 1-800-654-5060.
How do I change or cancel a Hertz reservation?
Use Hertz.com or the Hertz app to view, modify, or cancel many reservations. If you cannot access the reservation online, call Hertz customer support at 1-877-599-8916.
Does Hertz charge cancellation fees?
Prepaid Hertz reservations may have cancellation or no-show fees depending on timing. Hertz says fees may apply after the initial cancellation window and are capped at the prepaid amount.
How do I get a Hertz receipt?
Use Hertz’s online receipt tools or contact Hertz customer support. Have your rental agreement number, pickup and return dates, and reservation details ready.
Who do I call about Hertz toll charges?
For PlatePass toll questions, call PlatePass at 1-877-411-4300. Hertz toll charges may appear on your statement as “Hertz Toll” and may not appear on your standard rental receipt.
How do I contact Hertz about a lost item?
Use Hertz lost-and-found support through the Hertz Support Hub. Include the rental location, return date, rental agreement number, vehicle details, and a clear description of the missing item.
How do I contact Hertz Gold Plus Rewards?
For Hertz Gold Plus Rewards support, call 1-800-227-4653 or log in to your Hertz account online.
How do I dispute a Hertz damage claim?
Contact Hertz customer support and ask for photos, inspection notes, repair documentation, claim details, and the date the damage was found. Save your pickup and return photos if you have them.
What is Hertz’s corporate address?
Hertz Global Holdings is headquartered at 8501 Williams Road, Estero, FL 33928.
Page Update Note
Updated June 2026: This page was refreshed with current Hertz customer service routing for reservations, rental changes, billing, tolls, roadside assistance, lost and found, receipts, prepaid cancellations, damage claims, Gold Plus Rewards, and escalation.
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CustomerServiceNumbers.com is not affiliated with Hertz, Hertz Global Holdings, The Hertz Corporation, PlatePass, or any rental car company. Phone numbers, links, addresses, support options, rental terms, cancellation rules, toll policies, damage processes, and fees may change. Always verify important rental, billing, roadside, toll, accident, cancellation, and account information directly with Hertz or the appropriate official support provider.
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