Enterprise Customer Service: Reservations, Roadside, Billing and Complaints

Eric Strand

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Enterprise customer service can help with rental reservations, roadside assistance, billing questions, receipts, deposits, damage claims, tolls, citations, Enterprise Plus, accessibility requests, business rentals, truck rentals and car hire complaints. Enterprise Rent-A-Car is part of Enterprise Mobility, the broader company connected with Enterprise Holdings and several related transportation brands.

How to Contact Enterprise Customer Service

Best Enterprise Support Route by Issue

  • New reservation: Call 1-855-266-9289 or book through Enterprise.com.
  • Existing reservation: Use the view, modify or cancel reservation tool before calling.
  • Roadside emergency or breakdown: Call 1-800-307-6666. For Enterprise Truck Rental roadside assistance, call 1-888-736-8287 and select the roadside option.
  • Billing or receipt issue: Use the receipt lookup tool, call customer service, or contact the renting branch.
  • Toll, citation or violation charge: Review Enterprise’s toll and citation FAQ or call 1-800-774-7578, option 1.
  • Damage claim: Contact the renting location and keep the rental agreement, inspection photos, final invoice and claim documents.
  • Enterprise Plus issue: Call 1-866-507-6222 for member account, points, login or profile questions.
  • Accessibility request: Call 1-866-225-4284 before your rental when possible.
  • Branch complaint: Start with the renting branch, then escalate through Enterprise customer service if the issue is not resolved.

Information to Have Before Contacting Enterprise

  • Reservation number or rental agreement number
  • Pickup and return location
  • Pickup and return dates and times
  • Driver name as shown on the rental agreement
  • Vehicle make, model, license plate or unit number, if available
  • Receipt, final invoice or credit card charge details
  • Photos of vehicle condition, fuel level, mileage, damage or documents
  • Enterprise Plus number, if relevant
  • Toll, citation or violation notice, if relevant
  • Prior case number, branch manager name or support message
Enterprise customer service phone number for rental car reservations, roadside assistance and billing help
Enterprise customer service can help with rental reservations, roadside assistance, billing, receipts and complaints.

Enterprise Billing, Deposits, Receipts and Rental Charges

For billing questions, first compare your final rental receipt with your reservation, rental agreement, fuel option, insurance/coverage selections, tolls, citations, airport fees, taxes and any added services. If your rental was within the last six months and you cannot find your receipt online, Enterprise says to call customer service at 1-855-266-9565 or contact the renting location.

Deposit holds and pending authorizations may appear before the final posted amount. If you believe a charge is wrong, save the rental agreement, final receipt, screenshots, bank statement details and any written response from Enterprise before filing a payment dispute.

Enterprise Toll, Citation and Violation Questions

Enterprise says tolls, citations and violations may be charged to the card listed on the rental agreement. If you receive a toll or violation notice, review the rental dates, location, license plate, toll road, citation number and amount before contacting Enterprise.

If you believe a toll charge is incorrect because you used your own transponder or paid separately, keep proof of payment and submit the documentation through the Enterprise toll or citation process. Enterprise’s toll FAQ lists 1-800-774-7578, option 1, for toll or violation questions.

Enterprise Damage Claims, Roadside Help and Branch Complaints

If your complaint involves a vehicle condition, damage claim, accident, tire issue, mechanical problem, fuel level, smoke smell, cleanliness issue or missing equipment, document the vehicle at pickup and return. Photos, videos, timestamps, branch location, employee names and rental documents can help support your complaint.

For roadside problems, do not wait for a public review response. Call Enterprise roadside assistance. If the vehicle is unsafe, involved in an accident, or creating a roadside hazard, follow local emergency and safety procedures first.

Enterprise Car Hire Complaints and International Rentals

Some customers search for Enterprise car hire complaints, especially when renting outside the United States or Canada. If your rental was international, use the support route for the country where the rental occurred and keep the local rental agreement, branch details, currency, insurance selections and final invoice.

International rental rules, deposits, insurance, mileage, fuel policies and complaint routes may differ by country. Contact the renting branch or regional Enterprise support before assuming U.S. policies apply.

Enterprise Reviews and Complaints

CustomerServiceNumbers.com does not currently show visible Enterprise customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.

Helpful review topics may include reservations, branch service, billing, deposits, receipts, damage claims, tolls, citations, roadside assistance, vehicle availability, Enterprise Plus, business rentals, truck rentals, accessibility support, car hire complaints and whether Enterprise resolved the issue.

Privacy, Billing and Scam Warnings

  • Do not post your full rental agreement number, driver’s license number, full address, phone number, email address, payment card details, license plate, toll notice, citation number or Enterprise Plus login in a public review.
  • Use only official Enterprise, Enterprise Mobility, Enterprise Truck Rental, Enterprise Car Sales or Enterprise Fleet Management links before entering payment or account information.
  • Be cautious with fake rental support numbers, refund scams, toll text scams, citation emails, deposit refund messages, gift card requests and social media accounts claiming they can fix a rental problem for a fee.
  • If a charge appears unfamiliar, compare it with your rental agreement, final receipt, toll notices, citations and card statement before filing a dispute.
  • For accidents, unsafe vehicles, roadside danger or emergencies, contact roadside assistance, local emergency services or the rental branch as appropriate.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Enterprise Rent-A-Car, Enterprise Mobility, Enterprise Holdings, Inc., Enterprise Plus, Enterprise Truck Rental, Enterprise Car Sales, Enterprise Fleet Management or any Enterprise branch.

Share Your Enterprise Customer Service Experience

Have you contacted Enterprise about a reservation, roadside problem, billing issue, receipt, deposit, damage claim, toll, citation, branch complaint, Enterprise Plus account, business rental, truck rental or car hire complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.

Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, rental agreement numbers, driver’s license numbers, license plates or sensitive personal information in your review.

Last Updated: July 10, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Enterprise Rent-A-Car, Enterprise Mobility, Enterprise Holdings, Inc., Enterprise Plus, Enterprise Truck Rental, Enterprise Car Sales, Enterprise Fleet Management or any Enterprise branch. Enterprise does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. This page is not legal, insurance, rental agreement, traffic citation or credit card dispute advice.

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