eFlow customers and M50 motorists may need help paying a toll, finding an unpaid journey, appealing a penalty, managing an eFlow account, updating a vehicle or payment method, using an electronic tag, resolving a rental-car toll, or checking a suspicious toll message. eFlow provides customer service by phone, webchat, online query forms, and post.
eFlow Customer Service Contact Information
- eFlow Customer Service – Republic of Ireland: 0818 50 10 50
- eFlow International Phone Number: +353 1 461 0122
- Customer Service Hours: Monday-Friday, 8:00 AM-9:00 PM; Saturday-Sunday, 10:00 AM-6:30 PM, local Irish time
- Webchat: Available through the official eFlow Contact Us page
- General Query Form: Send an eFlow Query
- Contact Page: eFlow Contact Us
- Postal Address: eFlow, PO BOX 13294, Freepost FCK7528, Cork, Ireland
- Data Protection Email: dataprotection@eflow.ie
- Official Website: eFlow.ie
Important phone-number update: eFlow now lists 0818 50 10 50 for callers in the Republic of Ireland. The older 1890 50 10 50 number previously shown on this CustomerServiceNumbers.com page should not be presented as the current customer-service number.
The international number remains +353 1 461 0122.
Best eFlow Support Route by Issue
- Pay an M50 toll: Use eFlow’s official online Pay a Toll service before the payment deadline.
- Missed the payment deadline: Use the Pay a Penalty service to locate the outstanding journey or notice.
- Dispute an M50 penalty: Use eFlow’s official Appeal a Penalty process.
- Cannot find a toll or payment: Contact eFlow through webchat, the General Query form, or 0818 50 10 50.
- Account or tag problem: Sign in to the eFlow account first, then contact customer service if the issue cannot be resolved online.
- Rental-car toll: Check the rental agreement before paying because some rental companies collect M50 tolls themselves.
- Suspicious eFlow text or email: Do not follow payment links. Go directly to eFlow.ie and verify the journey or account there.
- Privacy request: Contact eFlow’s Data Protection Officer at dataprotection@eflow.ie.
How to Pay an M50 Toll
The M50 uses barrier-free tolling, so motorists do not stop at a traditional toll plaza.
The tolled section is located between Junction 6 and Junction 7 of Dublin’s M50. Cameras record vehicle registration plates as vehicles pass beneath the tolling point.
Drivers without a registered eFlow account must pay the M50 toll by 8:00 PM on the day after the journey.
Current payment options include:
- Online through eFlow.ie
- By calling eFlow customer service
- At participating Payzone locations in Ireland
To pay online, use the official eFlow Pay a Toll page.
Keep a receipt or payment reference after making a toll payment.
2026 M50 Toll Rates
eFlow introduced updated M50 toll rates on January 1, 2026.
For an ordinary motor car with up to eight passengers plus the driver, the current rates are:
- eFlow Tag: €2.60 per M50 toll journey
- M50 Video Account: €3.20 per journey
- Unregistered Vehicle: €3.80 per journey
Different rates apply to commercial vehicles, buses, coaches, trucks, and other vehicle categories.
Because toll rates can change, verify the current rate on eFlow.ie before relying on an older receipt, notice, or third-party website.
What Happens If You Miss the M50 Toll Deadline?
An unregistered M50 toll should be paid by 8:00 PM on the day after the journey.
If that deadline has passed, do not simply make another ordinary toll payment without checking the outstanding journey. Use eFlow’s penalty system instead.
The official Pay a Penalty page allows motorists to search using:
- Vehicle registration number
- Penalty notice number, or
- PIN from an eFlow penalty notice
If a case has already progressed to an outside enforcement party identified in the correspondence, follow the instructions on that notice rather than assuming the debt can still be resolved through the ordinary eFlow penalty page.
Act promptly because repeated unpaid tolls can result in additional enforcement action.
How to Appeal an eFlow Penalty
eFlow provides a dedicated online penalty-appeal process.
Reasons shown in the current appeal system include:
- You were not on the M50 at the stated time
- You already paid the toll
- You sold the vehicle
- You were registered with another tag provider
To begin, use the eFlow Appeal a Penalty page.
Have the vehicle registration number and journey reference or notice number available.
Supporting information may include:
- Payment receipt
- Vehicle sale or transfer records
- Tag-account information
- Relevant dates and journey details
- Previous correspondence with eFlow
Do not ignore a penalty notice simply because you believe it is incorrect. Submit the appeal through the official process and keep confirmation of the submission.
eFlow Accounts and Automatic Toll Payments
Drivers who use the M50 regularly can register for an eFlow account.
eFlow currently offers two primary registered tolling options:
- M50 Video Tolling: Works on the M50 and uses the vehicle registration plate to identify journeys.
- Tag Tolling: Uses an electronic tag and can be used on participating toll roads throughout the Republic of Ireland.
Registered accounts can provide:
- Lower M50 toll rates
- Automatic payment
- Online journey history
- Invoices and account information
- Vehicle and payment-method management
eFlow currently states that an M50 Video Tolling account has no rental fee.
Tag Tolling currently carries a monthly tag rental charge of €1 plus VAT per tag.
eFlow My Tolls App
eFlow also provides the eFlow: My Tolls mobile app.
Customers with a registered eFlow account can use the app to manage toll information.
The app also provides a Quick Access option for motorists who do not want to open a full registered eFlow account.
Quick Access can allow users to:
- Add a vehicle
- View M50 toll journeys
- See tolls and penalties that are due
- Receive payment reminders
- Make payments
- Enable automatic toll payments
Quick Access tolls are charged at the standard unregistered rate and do not receive the discounted toll rate available with a full registered account.
Closing an eFlow Account
eFlow customers can close an account through the online account-management system.
eFlow states that:
- Sign in to the eFlow account.
- Select Close My Account from the account menu.
- Clear any outstanding account balance.
- The account will close after the applicable processing period.
eFlow currently states that an account with a cleared balance is closed after 30 days.
If the account has an eFlow tag, return it to avoid the applicable non-return charge.
The current return address is:
eFlow
PO BOX 13294
Freepost FCK7528
Cork
Ireland
eFlow Rental-Car and Tourist Toll Help
Visitors driving rental cars in Ireland should determine who is responsible for M50 toll payments before making a separate payment.
Some rental companies include toll handling in the rental agreement or charge the customer after the journey. Others require the renter to pay eFlow directly.
Before paying:
- Read the rental agreement.
- Ask the rental company whether M50 tolls are collected automatically.
- Confirm the vehicle registration number.
- If you are responsible, pay by 8:00 PM the following day.
- Keep the eFlow receipt or payment reference.
Do not pay the same toll twice merely because you are unsure whether the rental company has collected it. Confirm the rental company’s procedure first.
eFlow provides additional information on its Tourist and Rental Information page.
eFlow Scam Text and Email Warning
Motorists should be especially cautious with unexpected messages claiming that an M50 toll or penalty must be paid immediately.
eFlow warns that scammers send fraudulent text messages and emails designed to imitate legitimate toll notices.
Most importantly, eFlow states that it does not send payment links in text messages.
If you receive a suspicious eFlow message:
- Do not click the link.
- Do not enter payment-card or banking information.
- Do not call a telephone number supplied in a suspicious message.
- Open eFlow.ie directly in your browser.
- Sign in or check the vehicle’s toll status through the official website.
- Contact eFlow using the verified customer-service number if you are uncertain.
Use the eFlow Security Hub for current fraud and scam guidance.
Who Operates eFlow?
eFlow was established in 2007 and operates the barrier-free tolling system on Dublin’s M50 motorway. It also provides electronic toll tags for participating toll roads throughout the Republic of Ireland.
The M50 motorway is public infrastructure owned by the Irish State and administered by Transport Infrastructure Ireland.
eFlow is managed and operated by Turas Mobility Services on behalf of Transport Infrastructure Ireland.
For ordinary toll-payment, account, tag, penalty, or journey questions, customers should use eFlow Customer Service rather than attempting to contact Transport Infrastructure Ireland directly.
eFlow Customer Service Complaints
eFlow’s Customer Charter states that complaints can be submitted through its customer-service channels, including phone, website, webchat, email correspondence, social media, or post.
eFlow states that it aims to resolve complaints within 5 business days and keep customers informed about progress.
For a customer-service complaint:
- Gather the vehicle registration number and applicable journey information.
- Keep toll-payment receipts and penalty notices.
- Contact eFlow by phone, webchat, or online query.
- Clearly explain what happened and the resolution requested.
- Ask for a reference number for the complaint.
- Keep copies of correspondence and payment records.
- Follow up using the same case details if the issue remains unresolved.
For complaints specifically involving the handling of personal information, contact the eFlow Data Protection Officer at dataprotection@eflow.ie.
eFlow Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 eFlow reviews.
Because no customer reviews are currently published on this eFlow page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous article described customer praise involving convenience and complaints involving billing errors, account management, and customer service. Those statements were not based on reviews actually published on this CustomerServiceNumbers.com listing and should not be presented as current review findings.
Customers who have contacted eFlow can leave a review below describing the type of toll or account issue, which support route they used, how eFlow responded, and whether the issue was resolved.
Frequently Asked Questions
What is the eFlow customer service phone number?
The current eFlow customer-service number within the Republic of Ireland is 0818 50 10 50.
What is the eFlow international phone number?
Customers calling from outside the Republic of Ireland can use +353 1 461 0122.
What are eFlow customer service hours?
eFlow currently lists its opening hours as Monday-Friday from 8:00 AM to 9:00 PM and Saturday-Sunday from 10:00 AM to 6:30 PM, local Irish time.
When must I pay an M50 toll?
An unregistered M50 toll must generally be paid by 8:00 PM on the day after the journey.
How much is the M50 toll for a car in 2026?
For an ordinary passenger car, current 2026 rates are €2.60 with Tag Tolling, €3.20 with an M50 Video account, and €3.80 for an unregistered vehicle.
How do I pay an unpaid eFlow penalty?
Use eFlow’s official Pay a Penalty page and search using the vehicle registration number and the requested PIN or notice information.
Can I appeal an eFlow penalty?
Yes. eFlow provides an online penalty-appeal process for situations including a toll that was already paid, a vehicle that had been sold, an incorrect journey, or a vehicle registered with another tag provider.
Does eFlow have live chat?
Yes. eFlow provides webchat through its official Contact Us page.
Who operates eFlow?
eFlow is managed and operated by Turas Mobility Services on behalf of Transport Infrastructure Ireland.
What should tourists do about M50 tolls on rental cars?
Check the rental agreement first. Some rental companies collect M50 tolls themselves, while others require the driver to pay eFlow. If the renter is responsible, payment must generally be made by 8:00 PM the following day.
Does eFlow send toll-payment links by text?
No. eFlow warns that it does not send links in text messages. A text containing a link to make an urgent eFlow payment should be treated as suspicious.
What is the eFlow mailing address?
eFlow currently lists PO BOX 13294, Freepost FCK7528, Cork, Ireland for customer correspondence.
Related Customer Service Pages
- Avis Customer Service – useful when an M50 toll or penalty involves an Avis rental vehicle
- National Car Rental Customer Service – useful for toll questions connected to a National rental agreement
- Budget Customer Service – useful when a rental-car toll or later toll charge involves Budget
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by eFlow, Turas Mobility Services, Transport Infrastructure Ireland, Payzone, a rental-car company, toll-road operator, or Irish government agency.
This page separates ordinary M50 toll payments from penalties, appeals, registered eFlow accounts, rental-car tolls, privacy questions, and suspected scam messages so motorists can use the appropriate support route.
Share Your eFlow Customer Service Experience
If you have contacted eFlow about an M50 toll, penalty, appeal, tag, account, payment, rental vehicle, My Tolls app, incorrect journey, customer-service complaint, or another tolling issue, describe the issue, which support route you used, how eFlow responded, and whether the matter was resolved.
Privacy warning: Do not post your complete vehicle registration number, eFlow account number, penalty PIN, payment-card details, banking information, account password, home address, private correspondence, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with eFlow, Turas Mobility Services, Transport Infrastructure Ireland, Payzone, any toll operator, rental-car company, law firm, or Irish government agency.
CustomerServiceNumbers.com cannot pay or cancel an M50 toll, remove a penalty, file an appeal, change an eFlow account, issue a refund, manage a toll tag, determine vehicle ownership, or act on behalf of eFlow.
eFlow telephone numbers, support hours, toll rates, payment deadlines, account terms, tag fees, penalty procedures, appeal processes, postal addresses, and scam guidance can change. Verify important information directly through eFlow.ie and any official notice you have received.