Wake Electric customer service can help with power outages, billing questions, payments, service changes, high electric bills, capital credits and account problems. Call 1-919-863-6300 or toll-free at 1-800-474-6300.
To report an outage or use Wake Electric’s automated balance and payment system, call 1-855-280-1147. Members can also report outages and manage their accounts through SmartHub.
Wake Electric Customer Service Phone Numbers and Contacts
- Local Member Services: 1-919-863-6300
- Toll-free Member Services: 1-800-474-6300
- Outage reporting and automated payments: 1-855-280-1147
- Member-service email: information@wemc.com
- Online contact form: Contact Wake Electric
- SmartHub account access: Sign In to Wake Electric SmartHub
- One-time online payment: Pay a Wake Electric Bill
- Report an outage: Wake Electric Outage Reporting
- Outage map: View the Wake Electric Outage Map
- Start, transfer or stop service: Manage Wake Electric Service
- Payment options: Review Wake Electric Payment Options
- Member rights: Wake Electric Member-Consumer Rights
- Capital credits: Wake Electric Capital Credits
- Customer-service office: 100 S. Franklin Street, Wake Forest, NC 27587
- Mailing address: Wake Electric Membership Corporation, P.O. Box 1229, Wake Forest, NC 27588
- Official website: WEMC.com
Wake Electric Customer Service Hours
Wake Electric currently lists:
- Telephone hours: Monday-Friday, 7:30 a.m.-5:30 p.m.
- Customer-service office hours: Monday-Friday, 8 a.m.-5 p.m.
- Automated account and payment access: Available around the clock through 1-855-280-1147
- Outage reporting: Available through SmartHub and 1-855-280-1147
The office is closed on weekends and official holidays. Crews remain available to respond to outages outside normal office hours.
Choose the Correct Wake Electric Support Route
- Power outage: Use SmartHub or call 1-855-280-1147.
- Downed power line: Stay away from the line and report it immediately.
- Bill payment: Use SmartHub, Pay Now, the automated telephone system, mail or an approved payment location.
- Payment arrangement: Contact Member Services before the disconnection date.
- Service disconnected: Contact Member Services to confirm the total amount and reconnection requirements.
- Start, transfer or stop service: Use SmartHub or call Member Services.
- High electric bill: Review usage in SmartHub and ask Wake Electric to explain the billing period, meter data and rate.
- Tree near a power line: Submit a vegetation-management or maintenance request rather than trimming it yourself.
- Capital-credit question: Contact Member Services and keep the mailing address current after moving.
- Medical or life-support household: Notify Wake Electric in writing and maintain an emergency backup plan.
- Suspected utility scam: End the call and independently contact Wake Electric.
Information to Have Before Contacting Wake Electric
Gather:
- Wake Electric account number
- Full name on the account
- Service address
- Telephone number and email address
- Bill date and amount
- Payment date and confirmation number
- Meter number when relevant
- Dates and times of an outage or voltage problem
- SmartHub screenshots showing usage or payment status
- Previous case or service-request information
- The payment arrangement, billing correction or other resolution requested
Include the account number and full account name in a private email or mailed inquiry so Wake Electric can locate the account. Do not post account numbers, addresses, meter numbers, payment information, medical information or service-request numbers in a public review.
How to Report a Wake Electric Power Outage
The fastest outage-reporting options are:
- Open the SmartHub app or website.
- Select the outage-reporting option.
- Confirm the affected account or meter.
- Submit the outage.
- Check SmartHub or the outage map for updates.
Members can also call 1-855-280-1147.
Do not assume that Wake Electric already knows about an individual outage merely because nearby homes are also without power. Reporting the account helps the cooperative identify the affected area.
Downed Power Lines and Electrical Emergencies
Treat every downed or damaged line as energized.
- Stay well away from the line.
- Keep children and pets away.
- Do not drive over the line.
- Do not touch a vehicle, fence, tree or puddle that may be contacting it.
- Report the location to Wake Electric.
- Call 911 when there is a fire, injury, immediate danger or line blocking an emergency route.
Floodwater can conceal energized equipment. Never enter a flooded area near utility lines, transformers or electrical equipment.
Generator Safety During a Wake Electric Outage
Never operate a portable generator indoors, in a garage or near doors, windows or vents.
Use a generator outdoors in a well-ventilated location and follow the manufacturer’s carbon-monoxide and electrical-safety instructions.
Do not connect a portable generator directly to household wiring unless a properly installed transfer switch prevents electricity from feeding back onto Wake Electric’s lines. Backfeed can injure or kill utility workers and neighbors.
Wake Electric SmartHub Account Help
SmartHub allows members to:
- View and pay bills
- Report an outage
- Check outage status
- Review payment history
- View daily and hourly electricity usage when available
- Update account information
- Request service
- Manage billing preferences
- Enroll in paperless billing
Use the same email address associated with the Wake Electric account when registering. Contact Member Services when SmartHub cannot locate the account or the registration information does not match.
Wake Electric Bill Payment Options
Payment options include:
- SmartHub
- Pay Now without creating an online profile
- Automated telephone payment at 1-855-280-1147
- Member Services at 1-800-474-6300
- Automatic bank or card draft
- Mail to P.O. Box 1229, Wake Forest, NC 27588
- In person at 100 S. Franklin Street
- Approved MoneyGram, CheckFree or Western Union locations
Outside payment providers may charge a fee or take one or more business days to post a payment. Members approaching a due date or disconnection deadline should verify the posting time and keep the receipt.
The Pay Now service allows partial payments, but making a partial payment does not automatically create a payment arrangement or stop disconnection.
Wake Electric Payment Arrangements and Disconnection
Contact Wake Electric before the disconnection date if the full past-due balance cannot be paid.
Ask:
- Whether the account qualifies for a payment arrangement
- The amount required to prevent disconnection
- The date payment must post
- Whether a pending payment has been received
- What reconnection charges or deposits may apply
- Whether PowerUp prepay service is an available alternative
Failure to receive a bill does not remove the obligation to pay. Keep contact information current so notices, bills and outage alerts reach the correct person.
After disconnection for nonpayment, Wake Electric may require payment of the past-due amount, additional service charges and a security deposit before restoring service.
Medical Conditions and Electrically Operated Life-Support Equipment
Wake Electric instructs members to provide written notice when someone in the household is:
- Chronically or seriously ill
- Disabled
- Dependent on electrically operated life-support equipment
This notification can qualify the account for special handling during a potential nonpayment disconnection. It does not guarantee uninterrupted electric service during storms, equipment failures or other outages.
Households relying on medical equipment should maintain:
- A backup power plan
- Charged batteries when appropriate
- Emergency contact information
- A relocation plan
- Instructions from the medical-equipment provider
Call 911 during a medical emergency.
Wake Electric High-Bill Complaint
Before contacting Member Services:
- Compare the current bill with the same month from the prior year.
- Check the number of billing days.
- Review daily and hourly usage in SmartHub.
- Look for heating, cooling or water-heating changes.
- Check for a heat-pump auxiliary-heat problem.
- Inspect for a leaking hot-water line or well-pump issue.
- Confirm whether an electric vehicle, space heater, pool or new appliance increased usage.
- Ask Wake Electric to explain the meter data, rate and adjustments.
A billing dispute does not automatically delay the due date or disconnection process. Discuss both the disputed charge and the amount required to keep the account current.
Starting, Transferring or Stopping Wake Electric Service
Service requests can be submitted online or by calling 1-800-474-6300 during telephone hours.
Be prepared to provide:
- Legal name
- Service address
- Requested start or stop date
- Mailing address
- Contact information
- Identification or credit information when required
- Access instructions for the meter or property
When moving, confirm both the stop date at the old property and the start date at the new property. Update the forwarding address so Wake Electric can send the final bill and future capital-credit checks.
Wake Electric Budget, Levelized and Prepay Billing
Wake Electric offers billing options that may help members manage seasonal costs.
- Budget billing: Spreads estimated annual costs into more predictable payments, followed by a settlement calculation.
- Levelized billing: Uses a rolling average of recent electricity usage.
- PowerUp prepay: Allows eligible residential members to purchase electricity in advance and receive low-balance alerts.
These programs do not reduce the total amount of electricity used. Eligibility, account-balance requirements and interruption rules vary, so review the current terms before enrolling.
Wake Electric Capital Credits
Wake Electric is a member-owned cooperative. When financial conditions allow, its board may authorize the retirement of capital credits allocated to members.
Capital-credit checks are not guaranteed every year. The amount and timing depend on:
- The cooperative’s financial condition
- The years selected for retirement
- The member’s electricity purchases during those years
- The minimum check amount
Former members should keep their mailing addresses current. Capital-credit balances remain associated with the former member until retired, and an undeliverable check can become unclaimed property.
For a deceased member, the estate representative should contact Wake Electric about the required documents and available estate-retirement process.
Wake Electric Utility-Payment Scams
Be cautious when someone:
- Threatens immediate disconnection unless payment is made during the call
- Demands gift cards, cryptocurrency or a wire transfer
- Directs payment to a personal account
- Asks for a SmartHub password or verification code
- Provides an unfamiliar payment link
- Claims that a meter must be replaced for an immediate fee
Wake Electric says it does not request utility-bill payment through gift cards or cryptocurrency.
End the call and independently contact Wake Electric at 1-800-474-6300. Check the balance through SmartHub rather than relying on information supplied by the caller.
How to Escalate a Wake Electric Complaint
- Contact Member Services by telephone, email or the online form.
- Provide the account number privately.
- Explain whether the issue involves an outage, bill, payment, service order or equipment.
- Ask for a service-request or case reference.
- Save bills, payment confirmations and SmartHub screenshots.
- Follow up through the same request.
- Ask for a Member Services supervisor when the first response does not resolve the issue.
- Submit a concise written complaint to P.O. Box 1229, Wake Forest, NC 27588.
- Review Wake Electric’s Service Rules, bylaws and member rights when disputing a policy.
- Use the cooperative’s board and member-governance processes for appropriate policy concerns.
A review submitted to CustomerServiceNumbers.com does not report an outage, stop disconnection, create a payment arrangement, restore service or contact Wake Electric.
Wake Electric Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Wake Electric customer reviews and no established customer rating.
Because no reviews are visible, this page does not claim that members currently praise or complain about Wake Electric’s reliability, billing, outage response or customer support.
New reviews can help readers understand current experiences involving:
- Member Services
- Outage reporting
- Restoration updates
- SmartHub
- Billing and high-usage concerns
- Payment arrangements
- Disconnection and reconnection
- Starting or stopping service
- Capital credits
- Vegetation management
Frequently Asked Questions About Wake Electric Customer Service
What is the Wake Electric customer-service phone number?
Call 1-919-863-6300 or toll-free at 1-800-474-6300.
What are Wake Electric telephone hours?
Member Services telephone hours are Monday through Friday from 7:30 a.m. to 5:30 p.m.
What are Wake Electric office hours?
The Wake Forest customer-service office is open Monday through Friday from 8 a.m. to 5 p.m., excluding official holidays.
What is the Wake Electric outage number?
Call 1-855-280-1147 or report the outage through SmartHub.
Can I pay a Wake Electric bill by phone?
Yes. Call 1-855-280-1147 for automated payment access.
What is the Wake Electric customer-service email?
Email information@wemc.com. Include the account number and full name on the account, but never include a password or complete payment information.
Where is Wake Electric’s customer-service office?
The current office is at 100 S. Franklin Street, Wake Forest, North Carolina 27587.
Where should I mail a Wake Electric payment or complaint?
Use Wake Electric Membership Corporation, P.O. Box 1229, Wake Forest, NC 27588.
Can Wake Electric arrange payments before disconnection?
Members who cannot pay in full should contact Wake Electric before the disconnection date to discuss whether an arrangement is available.
Does a medical condition guarantee that electricity will remain on?
No. Written medical or life-support notification can provide special account handling, but it does not guarantee uninterrupted service or prevent storm-related outages.
What are Wake Electric capital credits?
Capital credits represent eligible cooperative margins allocated to members. The board determines when and how much can be returned.
Is Wake Electric owned by Duke Energy?
No. Wake Electric Membership Corporation is a separate member-owned electric cooperative.
Related Utility Customer Service Pages
These utilities do not serve the same territory as Wake Electric, but their pages may help readers compare outage, billing and utility-support procedures.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, outage routes, billing options, escalation guidance and customer reviews.
We are not affiliated with Wake Electric Membership Corporation, SmartHub, a payment processor, another electric utility or a government regulator.
Share Your Wake Electric Customer Service Experience
Have you contacted Wake Electric about an outage, high bill, payment, disconnection, reconnection, service transfer, SmartHub problem, capital credit or vegetation concern? Leave a factual review below and explain which support route you used, the approximate response time and whether the issue was resolved.
Comments are moderated. Do not include account numbers, service addresses, telephone numbers, email addresses, meter numbers, payment details, medical information, SmartHub screenshots containing private information or service-request numbers.
Page Update Note
This Wake Electric customer-service page was reviewed and updated on July 17, 2026. The update added the current Franklin Street office, mailing address, verified email, separate telephone and office hours, outage and automated-payment number, SmartHub routes and expanded guidance for billing, payment arrangements, disconnection, medical notifications, capital credits and utility scams.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Wake Electric Membership Corporation, SmartHub, a payment processor, another utility or a government regulator. Wake Electric does not provide customer support through this website.
Telephone numbers, office hours, payment methods, service rules, rates, fees, outage information, billing programs, disconnection procedures and capital-credit policies can change. Review the current bill, account, Service Rules and official Wake Electric website for controlling information.
This page cannot report an outage, create a payment arrangement, stop disconnection, restore service, change an account, issue a capital-credit check or determine when power will be restored.