Use this page to contact Hollister customer service for online orders, store purchases, returns, exchanges, gift cards, Hollister House Rewards, shipping, account help, accessibility, complaints, and customer reviews. Hollister Co. is a fashion retail brand owned by Abercrombie & Fitch Co., selling clothing, jeans, swimwear, fragrance, accessories, dorm items, and Gilly Hicks products online and in stores.
Hollister Customer Service Phone Number and Contact Options
- Hollister U.S. Customer Service Phone: 1-866-426-1285
- Hollister Customer Service Email: hollisterco@hollisterco.com
- Order Service Email: Hollister_Orderservice@HollisterCo.com
- Official Help Center: Hollister Customer Help
- Contact Form: Contact Hollister
- Track an Order: Track My Order
- Start a Return: Online Returns
- Gift Cards and E-Cards: Hollister Gift Cards
- Find a Store: Hollister Store Locator
- Accessibility Support: 1-925-359-2568 or hollisterco@hollisterco.com
- Parent Company: Abercrombie & Fitch Co.
- Home Office Address: Abercrombie & Fitch Co., 6301 Fitch Path, New Albany, OH 43054
- Corporate Office Phone: 1-614-283-6500
- Official Website: HollisterCo.com
Choose the Correct Hollister Support Route
Hollister support depends on whether your issue involves an online order, store purchase, return, exchange, gift card, rewards account, accessibility concern, counterfeit product, or account security problem.
- Online order status: Use Track My Order, your Hollister account, or the order confirmation email.
- Order change or cancellation: Contact Hollister before shipment by calling 1-866-426-1285 or emailing Hollister_Orderservice@HollisterCo.com.
- Returns and exchanges: Use Hollister’s online return page or visit a store with the required receipt, invoice, or order confirmation.
- Quality issue: Contact Hollister customer service and include the order, receipt, product details, and photos if requested.
- Store complaint: Contact the store manager first when possible, then use Hollister customer service if the issue is not resolved.
- Hollister House Rewards: Sign in to your rewards account or use the Help Center for points, rewards, birthday offers, and account questions.
- Gift card or e-gift card issue: Use the gift card balance page or contact customer service with the card details through official channels.
- Accessibility concern: Call 1-925-359-2568 or email hollisterco@hollisterco.com.
- Counterfeit or fake website concern: Use Hollister’s Brand Protection route.
- Privacy or account-data request: Use the privacy links and account settings on HollisterCo.com.
Information To Have Ready Before Contacting Hollister
Before calling, emailing, chatting, or submitting a support request, gather the details that apply to your issue:
- Order number, tracking number, or confirmation email
- Email address used for the order or Hollister House Rewards account
- Store location, purchase date, and receipt if the issue happened in a store
- Product name, size, color, style number, price, and quantity
- Gift card, e-card, or merchandise credit information if relevant, without posting the number publicly
- Photos of damaged, incorrect, missing, or quality-issue merchandise if Hollister requests them
- Return label, return tracking number, or exchange confirmation if already started
- Reward, coupon, student discount, promo code, or offer details if relevant
- Device, browser, app version, or error message for website or app problems
- A short summary of the issue and the resolution you are requesting
For public reviews, do not post your full order number, tracking number, gift card number, merchandise credit card number, payment details, home address, phone number, email address, account screenshots, or private information about a child or store employee.
Common Reasons Customers Contact Hollister
- Online order status, shipping delays, tracking problems, or missing packages
- Order changes, cancellations, duplicate orders, or payment authorization issues
- Returns, exchanges, return labels, refunds, and merchandise credits
- Wrong item, damaged item, missing item, or quality issue
- Store service complaints, receipt issues, return refusals, or employee behavior
- Hollister House Rewards points, rewards, Gold Status, welcome offers, birthday offers, and account access
- Gift card, e-gift card, merchandise credit, or balance questions
- Student discount, promo code, sale pricing, or coupon problems
- Website, app, password reset, or account security issues
- Counterfeit product, fake website, or unauthorized seller concerns
- Complaints about customer-service response times, return outcomes, shipping problems, or store experiences
Online Orders, Shipping, Tracking, and Delivery Problems
For online orders, start with Hollister’s order tracking page, your account order history, or your confirmation email. If the order is missing, delayed, marked delivered but not received, or split into multiple shipments, keep your tracking number, delivery details, carrier messages, and order confirmation.
Order Changes and Cancellations
If you need to change or cancel a Hollister order, contact Hollister before the order ships. Once an order has processed or shipped, cancellation may no longer be available and the return policy may apply instead.
- Order Service Email: Hollister_Orderservice@HollisterCo.com
- Customer Service Phone: 1-866-426-1285
- Hollister Order Cancellation Terms
Returns, Exchanges, Refunds, and Merchandise Credits
Hollister has separate help pages for online returns and in-store returns or exchanges. Keep your receipt, invoice, or order confirmation because Hollister says returns and exchanges are not accepted without one of those documents. Return and exchange rules may vary by location, purchase type, item condition, final sale status, and current policy.
Do not post return labels, receipts, tracking numbers, payment details, or account screenshots in a public review.
Quality Issues, Wrong Items, Missing Items, and Damaged Merchandise
If your merchandise arrived damaged, incorrect, incomplete, or appears to have a quality issue, contact Hollister with your order number, item details, photos, and a short explanation of the problem. If the item was bought in a store, contact the store or customer service with the receipt and product details.
For product-safety concerns involving children’s items, accessories, fragrance, allergic reactions, skin irritation, injuries, choking hazards, or recalled products, contact Hollister and the appropriate official agency or professional. CustomerServiceNumbers.com does not provide medical, legal, allergy, product-safety, or recall advice.
Hollister House Rewards
Hollister House Rewards members can earn points on eligible purchases, receive rewards, access member offers, and qualify for Gold Status perks when eligible. If your issue involves missing points, rewards not applying, account login, welcome offers, birthday offers, or Gold Status, sign in to your account and contact Hollister if the issue remains unresolved.
Gift Cards, E-Cards, and Merchandise Credit Cards
Hollister sells physical gift cards and e-gift cards and provides a balance-check page. Gift cards, e-gift cards, and merchandise credits should be protected like cash. Do not post gift card numbers, PINs, screenshots, balances, or email delivery details in a public review.
- Hollister Gift Cards
- Check Gift Card Balance
- E-Gift Card Email Recovery Phone: 1-866-361-1892
Store Issues and In-Store Complaints
If your issue happened at a Hollister store, start with the store manager when possible. For unresolved store complaints, contact Hollister customer service with the store location, visit date, receipt, employee or manager name if relevant, and a clear description of what happened.
Reviews should focus on the customer-service experience. Avoid posting private employee information, personal attacks, profanity, or details involving minors.
Accessibility Support
Hollister lists accessibility support for customers who have questions, concerns, or suggestions about shopping on HollisterCo.com, the mobile app, or other digital channels. Use the accessibility phone number or email below for accessibility-related issues.
- Accessibility Phone: 1-925-359-2568
- Accessibility Email: hollisterco@hollisterco.com
- Hollister Accessibility
Counterfeit Products, Fake Websites, and Brand Protection
Hollister warns customers to buy genuine merchandise through Hollister stores or official company websites. If you believe you purchased counterfeit Hollister merchandise or found a suspicious website using the Hollister name, use Hollister’s Brand Protection contact route.
- Brand Protection U.S. Phone: 1-866-901-3253 / 1-866-901-FAKE
- Brand Protection International Phone: 1-614-283-8100
- Brand Protection Email: BP_Tips@hollisterco.com
- Hollister Brand Protection
If you entered payment information on a suspicious site, contact your bank or card issuer through official channels.
Privacy, Account Security, and Safe Review Tips
Hollister accounts can include order history, addresses, payment methods, rewards information, saved preferences, and marketing choices. Do not post passwords, account screenshots, payment details, order numbers, gift card numbers, addresses, phone numbers, email addresses, or private messages in a public review.
- Hollister Privacy and Personal Information Help
- Hollister Help Center
- FTC: Recognize and Avoid Phishing Scams
How to Escalate a Hollister Complaint
If your Hollister issue is not resolved after the first contact, keep your complaint organized and use the route that matches the issue.
- Identify whether the issue involves an online order, store purchase, return, exchange, gift card, rewards account, counterfeit item, accessibility concern, or privacy request.
- Call 1-866-426-1285, email hollisterco@hollisterco.com, or use the official contact form.
- For order changes or cancellations before shipment, email Hollister_Orderservice@HollisterCo.com.
- Save your receipt, order confirmation, tracking number, return label, photos, store location, and support messages.
- Ask for a case number, written confirmation, refund timeline, return instructions, or next step when available.
- For payment disputes, fake websites, product-safety issues, or privacy concerns, contact Hollister and the appropriate bank, card issuer, agency, or qualified professional through official channels.
Hollister Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a mixed rating for Hollister based on a small number of older reviews. Visible review themes include an in-store customer-service complaint and an online-order complaint.
Useful new reviews may discuss online orders, store service, returns, exchanges, refunds, shipping, quality issues, gift cards, Hollister House Rewards, app problems, accessibility, counterfeit concerns, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include private information, full order numbers, tracking numbers, gift card numbers, payment details, home addresses, phone numbers, email addresses, children’s names, or unnecessary store-employee personal details in a public review.
Frequently Asked Questions About Hollister Customer Service
What is the Hollister customer service phone number?
Hollister U.S. customer service can be reached at 1-866-426-1285.
How do I email Hollister customer service?
Hollister lists hollisterco@hollisterco.com for customer service. For order service questions, Hollister also uses Hollister_Orderservice@HollisterCo.com.
How do I track a Hollister order?
Use Hollister’s Track My Order page or sign in to your Hollister account. Have the order number and email address used at checkout ready.
How do I cancel a Hollister order?
Contact Hollister before the order ships by calling 1-866-426-1285 or emailing Hollister_Orderservice@HollisterCo.com. If the order has already shipped, the return policy may apply.
How do I return a Hollister order?
Use Hollister’s Online Returns page or visit a store with the required receipt, invoice, or order confirmation. Return eligibility may depend on the item, location, condition, timing, and current policy.
Can I return Hollister items without a receipt?
Hollister’s in-store return policy says returns and exchanges are not accepted without a receipt, invoice, or order confirmation.
How do I contact Hollister about a gift card?
Use Hollister’s gift card balance page for balance checks. If an e-gift card email was accidentally deleted, Hollister lists 1-866-361-1892.
What is Hollister House Rewards?
Hollister House Rewards is Hollister’s loyalty program. Members can earn points on eligible purchases, receive rewards, access member offers, and qualify for Gold Status benefits when eligible.
How do I report a fake Hollister website or counterfeit merchandise?
Use Hollister Brand Protection. From the U.S., call 1-866-901-3253 or email BP_Tips@hollisterco.com.
Where is Hollister’s corporate office?
Hollister is owned by Abercrombie & Fitch Co. A&F’s Global Home Office is listed at 6301 Fitch Path, New Albany, OH 43054, with corporate phone 1-614-283-6500.
Related Resources
Customers comparing fashion retail and clothing support options may also find these CustomerServiceNumbers.com pages useful: American Eagle Customer Service, Abercrombie & Fitch Customer Service, Old Navy Customer Service, Gap Customer Service, and H&M Customer Service.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Hollister Co., Abercrombie & Fitch Co., Gilly Hicks, any store location, any payment provider, any shipping carrier, or any third-party seller.
Share Your Experience With Hollister
Have you contacted Hollister about an online order, store purchase, return, exchange, refund, gift card, Hollister House Rewards issue, shipping problem, quality issue, accessibility concern, counterfeit product, fake website, account problem, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, tracking numbers, gift card numbers, payment details, addresses, phone numbers, emails, children’s names, or unnecessary store-employee personal details in your public review.
Page Update Note
This Hollister customer service page was updated on July 1, 2026, to verify the current customer-service phone number, email support, order-service routing, help center links, return and order-cancellation resources, gift card support, Hollister House Rewards information, brand-protection contacts, corporate parent details, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Hollister Co., Abercrombie & Fitch Co., Gilly Hicks, any store location, any shipping carrier, any payment provider, any bank, any card issuer, CPSC, or any third-party seller. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For returns, refunds, payment disputes, gift cards, product safety, counterfeit items, fake websites, privacy rights, accessibility, legal questions, financial questions, or account-security issues, contact Hollister, Abercrombie & Fitch Co., the store, the carrier, your bank, your card issuer, the relevant agency, or a qualified professional through official channels.
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