HMSA Customer Service, Reviews and Complaints

Eric Strand

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Need help with HMSA customer service, claims, benefits, billing, Medicare Advantage, QUEST Medicaid, dental, vision, provider access, a payment issue, or a complaint? This page lists verified HMSA support options and gives members a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with HMSA, Hawaii Medical Service Association, or the Blue Cross and Blue Shield Association.

HMSA Customer Service Numbers

HMSA customer service depends on your plan type. For the fastest help, check the phone number on the back of your HMSA membership card. If you do not have your card, HMSA lists general support numbers and plan-specific numbers on its official contact page.

HMSA Medicare Advantage Customer Service

HMSA Medicare Advantage members should use the Medicare Advantage contact route or the phone number on their member ID card.

HMSA QUEST Medicaid Customer Service

HMSA QUEST is HMSA’s Medicaid plan support route. Use this contact path for HMSA QUEST medical, Medicaid plan, and QUEST member questions. Eligibility questions may involve the Hawaii Med-QUEST Division, so check your official notice or packet carefully.

  • HMSA QUEST Medical Support: 808-948-6486 or 1-800-440-0640
  • QUEST TDD/TTY: 1-877-447-5990
  • QUEST Support Availability: 24 hours a day, including holidays
  • HMSA QUEST Drug Support: 1-855-479-3656, available 24 hours a day
  • HMSA QUEST Information: HMSA QUEST

HMSA Dental, Vision, and Drug Support

Dental, vision, and prescription drug support may be handled through HMSA or partner organizations such as CVS or EyeMed, depending on your plan. Always check the back of your HMSA card and your plan documents.

HMSA Billing and Payment Help

Use HMSA billing support if you need help with premiums, invoices, online payments, automatic payments, payment receipts, or employer billing. If your coverage is at risk of cancellation or nonpayment, contact HMSA directly and keep proof of payment.

HMSA Centers and Honolulu Address

HMSA operates in-person centers in Hawaii. The Honolulu HMSA Center is listed at 818 Keeaumoku Street. Use phone or My Account for urgent claim, benefit, appeal, billing, or eligibility questions before visiting in person.

HMSA Center @ Honolulu
818 Keeaumoku St.
Honolulu, HI 96814

  • Honolulu Center Hours: Monday-Friday, 8 AM-5 PM; Saturday, 9 AM-2 PM
  • Honolulu Cashier Hours: Monday-Friday, 8 AM-4 PM; closed on holidays
  • HMSA Centers: View HMSA Center Locations

Online Help and HMSA My Account

HMSA members can use My Account to manage plan information, view claims, print or request a membership card, submit secure questions through Ask HMSA, and access common health plan tools.

Provider, Government Employee, and Out-of-State Claims Support

Some HMSA members and providers have special support routes. Use the number on your membership card, provider portal, benefits packet, or employer plan documents when available.

Fraud, Privacy, and Security Incident Reporting

Use official confidential hotlines for fraud, compliance, privacy, or security concerns. Do not post fraud allegations, private health details, or member information in a public review.

What HMSA Customer Service Can Help With

  • Claims and benefits questions
  • Billing, premium, and online payment questions
  • Enrollment and eligibility questions
  • Buying individual, employer-sponsored, Medicare Advantage, or QUEST coverage
  • Medical, dental, vision, and prescription drug coverage
  • Finding a doctor, dentist, pharmacy, or vision provider
  • Changing a primary care provider or health center
  • Membership card replacement
  • Appeals, grievances, and coverage decisions
  • Provider access or out-of-state claim questions
  • Website, My Account, and Ask HMSA support
  • Fraud, privacy, or security concerns

Information to Have Ready Before Contacting HMSA

  • Your HMSA member ID number
  • The name and date of birth of the covered member or dependent
  • Your plan type, such as PPO, HMO, Medicare Advantage, QUEST, EUTF, Federal, dental, or individual plan
  • The phone number on the back of your HMSA card
  • Claim number, explanation of benefits, denial letter, or appeal notice if available
  • Provider, doctor, dentist, pharmacy, or vision provider information
  • Date of service
  • Billing statement, payment confirmation, invoice, or cancellation notice if the issue involves payment
  • Any prior case number, representative name, or written response

HMSA Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for HMSA. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific HMSA issues based only on this website.

If you have contacted HMSA about claims, benefits, billing, Medicare Advantage, QUEST, dental, vision, prescription drug coverage, provider access, My Account, appeals, grievances, or a complaint, you can share your experience below. Helpful reviews explain the plan type, support route used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for HMSA Reviews

Health insurance reviews can involve private health, billing, dependent, claim, Medicare, Medicaid, dental, vision, and pharmacy information. Do not post HMSA member ID numbers, claim numbers, Social Security numbers, dates of birth, diagnoses, prescriptions, medical records, provider records, dependent names, Medicare or QUEST documents, EOBs, appeal or grievance letters, payment details, addresses, phone numbers, email addresses, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own HMSA customer service experience.

How to Escalate an HMSA Complaint

If your issue is not resolved during the first contact, ask whether the issue should be handled as a customer service request, claim appeal, grievance, billing dispute, provider access issue, eligibility problem, or privacy concern. Keep written records and follow the instructions in your plan documents or official HMSA notice.

  • Use the phone number on the back of your HMSA membership card.
  • Ask for a case number or reference number.
  • Request written instructions for appeals or grievances if coverage was denied or reduced.
  • Save EOBs, denial letters, claim records, payment confirmations, provider bills, and appeal documents.
  • For employer-sponsored plans, contact your employer benefits office if eligibility or enrollment is disputed.
  • For QUEST Medicaid issues, check whether HMSA, Med-QUEST, or an ombudsman route is the correct next step.
  • For privacy or security concerns, use HMSA’s compliance, ethics, privacy, and security incident hotline.

Common HMSA Customer Service Issues

  • Difficulty reaching the correct plan department
  • Claims, EOBs, or reimbursement questions
  • Provider listed as in network but billing differently
  • Dental, vision, or prescription drug routing confusion
  • Medicare Advantage plan support questions
  • QUEST Medicaid eligibility or care-access questions
  • Billing, premium, invoice, or online payment problems
  • Membership card or My Account login issues
  • Appeal or grievance questions
  • Confusion between HMSA, employer benefits offices, Med-QUEST, CVS, EyeMed, and provider offices

Related Customer Service Numbers Pages

Frequently Asked Questions About HMSA Customer Service

What is the HMSA customer service phone number?

For PPO medical support, HMSA lists 808-948-6111 and 1-800-776-4672. For HMO support, HMSA lists 808-948-6372 and 1-800-776-4672. Check your HMSA card for the best number for your plan.

What is the HMSA Medicare Advantage phone number?

HMSA Medicare Advantage medical support is listed at 808-948-6000 and 1-800-660-4672. TTY users can call 711.

What is the HMSA QUEST phone number?

HMSA QUEST medical support is listed at 808-948-6486 and 1-800-440-0640. QUEST TDD/TTY users can call 1-877-447-5990.

What is the HMSA dental customer service number?

HMSA dental services are listed at 808-948-6440 and 1-800-792-4672.

Where is HMSA located?

HMSA lists its Honolulu center at 818 Keeaumoku St., Honolulu, HI 96814. HMSA also has centers in Pearl City, Lihue, Kahului, and Hilo.

Can CustomerServiceNumbers.com access my HMSA account?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To access HMSA benefits, claims, billing, appeals, grievances, eligibility, cards, or account details, contact HMSA directly through its official website, phone number, My Account, or the number on your membership card.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by HMSA, Hawaii Medical Service Association, the Blue Cross and Blue Shield Association, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claims, benefits, billing, Medicare, QUEST, dental, vision, pharmacy, appeal, grievance, privacy, and provider information directly with HMSA, your employer, Med-QUEST, your provider, your pharmacy, or the appropriate official organization.

Share Your Experience

Have you contacted HMSA about claims, benefits, billing, payments, Medicare Advantage, QUEST, dental, vision, prescription drug coverage, provider access, My Account, appeals, grievances, or a complaint? Share your experience below to help other members understand what happened and how the issue was handled.

Privacy reminder: Do not post HMSA member IDs, claim numbers, dates of birth, medical details, diagnoses, prescriptions, dependent information, Medicare or QUEST documents, payment details, addresses, phone numbers, emails, EOBs, appeal letters, grievance documents, or private screenshots in a public review.

Page Update Note: This HMSA customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with HMSA, Hawaii Medical Service Association, the Blue Cross and Blue Shield Association, CVS, EyeMed, Med-QUEST, or any HMSA partner organization. Phone numbers, addresses, links, benefit information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot access accounts, verify eligibility, submit claims, process appeals, file grievances, change coverage, provide medical advice, provide insurance advice, or resolve billing disputes. Contact HMSA, your employer, your provider, your pharmacy, Med-QUEST, or the appropriate official organization for help with your specific issue.

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