Highlights Magazine Customer Service, Subscriptions and Reviews

If you need help with a Highlights Magazine subscription, renewal charge, cancellation, missing issue, mailing address, digital access, gift subscription or billing problem, start with Highlights Magazine Customer Service. Highlights also provides separate support numbers for merchandise, clubs and digital products.

Highlights for Children publishes Highlights Magazine along with other children’s magazines, books, puzzles, subscription boxes and educational products. Highlights Magazine is designed primarily for children ages 6–12 and is currently published monthly.

Highlights Magazine Subscription Customer Service

Highlights Magazine customers can call 1-800-255-9517 for subscription assistance. Highlights currently provides telephone help Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Time.

Live chat is available through the Highlights Customer Service page Monday through Friday from 10:00 a.m. to 4:00 p.m. Eastern Time.

The online Customer Service form can also be used for subscription questions. Highlights says it generally responds to submitted messages within 1–2 business days.

How to Cancel a Highlights Magazine Subscription

Highlights currently allows customers to cancel magazine subscriptions through their online account.

For a subscription sent to your household:

1. Sign in to your Highlights account.
2. Open My Orders.
3. Find the magazine subscription.
4. Select Actions.
5. Select Cancel.
6. Confirm the cancellation.

For a gift subscription, use the My Gift Subscriptions section instead.

Highlights says canceling a magazine subscription stops future deliveries immediately. This is different from simply turning off automatic renewal and allowing the already-paid subscription period to continue.

How to Stop Highlights Automatic Renewal

If you want to receive the remainder of the current paid subscription but do not want another renewal charge, turn off continuous service instead of canceling the magazine immediately.

Sign in to your Highlights account, find the subscription under My Orders or My Gift Subscriptions, choose Actions and then select Stop Continuous Service.

Highlights also maintains a separate automatic-renewal customer-service number at 1-888-372-6433.

Highlights says most subscriptions renew automatically. Customers enrolled in automatic renewal generally receive an email reminder approximately 30–45 days before the renewal charge.

Highlights Magazine Cancellation Refunds

Highlights publishes a satisfaction guarantee. Its current automatic-renewal terms state that customers who cancel an eligible subscription can receive a prorated refund covering unused full months of the subscription; partial months are not refunded.

Because cancellation and automatic-renewal settings can produce different results, confirm whether you want to:

• End future magazine deliveries now, or
• Keep receiving the already-paid issues but prevent another annual renewal.

Save any cancellation or continuous-service confirmation until the account is fully resolved.

Missing Highlights Magazine Issues

A new Highlights Magazine subscription does not normally begin immediately. Highlights currently says most first magazine issues arrive within approximately 4–6 weeks by regular U.S. mail.

Highlights Magazine is currently delivered monthly, with 12 issues per year. If more than six weeks have passed since ordering and the first issue has not arrived, sign in to the subscription account or contact Customer Service.

If an established subscription suddenly stops arriving, verify:

• The subscription is still active
• The mailing address is correct
• Automatic renewal did not fail because of an expired payment method
• The issue has had enough time to arrive

Have the customer number and billing ZIP code available when contacting support.

Changing a Highlights Magazine Mailing Address

Subscribers can manage account information through the Highlights online account portal. Highlights allows customers to sign in using their username and password or, in some cases, a customer/account number and billing ZIP code.

Update a child’s mailing address as early as possible before a move so future issues are routed correctly.

If you cannot access the online account, call Magazine Customer Service at 1-800-255-9517.

Highlights Magazine Billing Problems

For an unexpected renewal charge, first determine whether the subscription was enrolled in automatic renewal. Highlights says most subscriptions are currently set to renew automatically and that annual subscribers receive an email reminder before renewal.

Before contacting Customer Service, gather:

• Subscription name
• Customer number
• Date and amount of the charge
• Email address associated with the account
• Any renewal or cancellation confirmation

Do not provide complete credit-card information in a public review or ordinary email message.

Highlights Gift Subscription Help

Highlights Magazine can be purchased as a gift subscription. Gift subscriptions are managed separately from subscriptions delivered to the purchaser’s household.

After signing in, use My Gift Subscriptions to locate the recipient’s subscription. From there, customers can review available actions including cancellation and automatic-renewal settings.

If a child has not received a gift issue, allow the normal initial delivery period before reporting it missing.

Highlights Magazine Delivery Schedule

Highlights Magazine is currently published monthly. A one-year subscription includes 12 issues.

The company’s current magazine lineup includes:

• Hello: Monthly
• Highlights CoComelon: Monthly
• High Five: Monthly
• High Five Bilingüe: Monthly
• Highlights: Monthly
• brainPLAY: Six issues per year

Most new magazine subscriptions begin within 4–6 weeks. High Five Bilingüe currently has a longer estimated first-delivery period of approximately 6–8 weeks.

Highlights Merchandise Customer Service

Books, games, puzzles and other merchandise use a different support number from Highlights Magazine subscriptions. For merchandise questions, call 1-800-422-6202.

Highlights’ current merchandise return policy provides up to 365 days to return an item purchased through its website when the customer is not satisfied. Highlights says refunds are issued using the original payment method after the return is received.

The company currently estimates approximately 2–3 weeks from mailing a return until receiving the refund.

Highlights Book Clubs and Subscription Boxes

Highlights operates puzzle-book subscriptions, learning boxes and other recurring clubs in addition to magazines. These products use separate support from the main magazine line.

For book clubs and subscription clubs, call 1-800-962-3661.

Examples of current subscription products include Puzzle Buzz, Puzzlemania, Which Way USA, the High Five Activity Box and I Can Read Book Club.

If you want to cancel a subscription box or book club, use the specific cancellation process for that product rather than assuming the magazine cancellation instructions apply.

Highlights Apps and Digital Customer Service

For problems with a Highlights app or digital product, call 1-877-512-8366 or use the Apps and Digital contact route on the Highlights Customer Service page.

Before contacting digital support, identify:

• The app or digital product
• The email address associated with the account
• The device being used
• The operating system
• The exact error message
• Whether the purchase was made directly through Highlights or through an app store

About Highlights for Children

Highlights for Children was founded in 1946 by Garry Cleveland Myers and Caroline Clark Myers. The company remains focused on children’s publishing, learning and educational products.

Highlights’ current Chief Executive Officer is Kent Johnson, a great-grandson of the company’s founders.

Highlights for Children is based in Columbus, Ohio. Its current business-office address is:

Highlights for Children, Inc.
1800 Watermark Drive
Columbus, OH 43215

The company also maintains an editorial office at 823 Church Street in Honesdale, Pennsylvania.

Highlights Magazine Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Highlights Magazine based on 0 submitted reviews. Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you have contacted Highlights, leave a review below describing whether the issue involved a magazine subscription, delivery, billing, cancellation, merchandise, club or digital product, along with the support route used and whether the issue was resolved.

Do not include a child’s complete name or address, account numbers, payment information, passwords or other sensitive details.

Related Children’s Magazine Customer Service Pages

• Ranger Rick Magazine customer service, subscriptions and reviews

Frequently Asked Questions

What is the Highlights Magazine customer service phone number?

Call Highlights Magazine Customer Service at 1-800-255-9517.

What are Highlights Magazine customer service hours?

Highlights currently lists phone support Monday-Friday from 8:30 a.m.-6:00 p.m. Eastern Time and live chat Monday-Friday from 10:00 a.m.-4:00 p.m. Eastern Time.

How do I cancel Highlights Magazine?

Sign in to your Highlights account, open My Orders or My Gift Subscriptions, select Actions beside the subscription and choose Cancel.

How do I stop Highlights automatic renewal without canceling immediately?

Sign in to your account and select Stop Continuous Service for the subscription. Highlights also publishes 1-888-372-6433 for automatic-renewal assistance.

Does Highlights automatically renew subscriptions?

Highlights says most subscriptions currently renew automatically. Customers generally receive a reminder email approximately 30–45 days before an annual renewal.

How long does the first Highlights Magazine issue take to arrive?

Highlights says most first magazine issues arrive within approximately 4–6 weeks by regular U.S. mail.

How many Highlights Magazine issues are published each year?

Highlights Magazine is currently delivered monthly, with 12 issues in a one-year subscription.

What is the Highlights merchandise customer service number?

Call 1-800-422-6202 for books, games and other merchandise.

What is the Highlights club customer service number?

Call 1-800-962-3661 for Highlights book clubs and subscription clubs.

What is the Highlights digital support number?

Call 1-877-512-8366 for Highlights apps and digital products.

Where is Highlights for Children headquartered?

Highlights for Children lists its business office at 1800 Watermark Drive, Columbus, OH 43215.

Who is the CEO of Highlights for Children?

Highlights currently identifies Kent Johnson as Chief Executive Officer. He is a great-grandson of founders Garry Cleveland Myers and Caroline Clark Myers.

Is CustomerServiceNumbers.com affiliated with Highlights?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot access a Highlights subscription, cancel an account, issue a refund, replace an issue or contact Highlights on a visitor’s behalf.

Why Trust This Highlights Magazine Contact Guide?

The magazine, merchandise, club and digital support numbers, current support hours, subscription-management options, cancellation and automatic-renewal procedures, delivery schedule, return policy and Columbus address on this page were checked against current Highlights for Children resources.

Share your experience: If you contacted Highlights about a subscription, billing charge, renewal, missing magazine, merchandise order, club or digital product, leave a review below describing the support route, response time and resolution. Keep children’s information, account details and payment information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Highlights for Children, Inc., Highlights Magazine or any Highlights subscription product. This page provides independent contact information and a place for customers to share firsthand reviews. Highlights does not provide customer support through this website.