HobbyKing Customer Service: Orders, Returns and Warranty Help

Need help with a HobbyKing order, delayed shipment, return or defective RC product? HobbyKing does not provide customer-service phone support. Customers must use live chat, the online Help Center or the support-request form for assistance.

Choose the Right HobbyKing Support Option

How to Contact HobbyKing Customer Service

1. Sign in to the HobbyKing account used for the purchase.
2. Open the HobbyKing Help Center.
3. Search the available FAQs or select live chat for immediate assistance.
4. If live chat does not resolve the problem, use the Submit a Request form.
5. Include the order number, product ID, tracking number and a clear explanation of the requested resolution.
6. Save the ticket number and any chat transcript for follow-up.

Does HobbyKing Have a Customer Service Phone Number?

No. HobbyKing’s official support policy states that it does not provide telephone support for customers. Numbers found on unofficial websites will not connect callers with the HobbyKing Customer Service Team.

Use HobbyKing’s live chat or support-request form instead. Live chat is the recommended option when an order must be changed or canceled quickly.

Information to Have Ready

Providing complete information can help HobbyKing identify the order and evaluate the problem:

• Your HobbyKing order number
• The email address associated with the account
• The product name, product ID and quantity
• The shipment tracking number
• The warehouse or region from which the order shipped
• A description of the problem and when it occurred
• Photos of the product, packaging and shipping label
• Video demonstrating a technical or battery problem when requested
• The preferred resolution, such as replacement, refund or store credit
• An existing support-ticket or RMA number

How to Cancel or Change a HobbyKing Order

HobbyKing can generally change or cancel an order only while it is still processing and has not been packed by the warehouse.

1. Open live chat immediately after noticing the problem.
2. Provide the order number and clearly state whether the order must be canceled, the address corrected or an item changed.
3. If replacing an item, provide the product ID and quantity for both the original and replacement products.
4. Wait for confirmation that the change was completed. Opening a chat or ticket does not by itself change the order.

HobbyKing suggests requesting cancellation within approximately 30 minutes of ordering. Once an order is packed, printed or marked complete, it may no longer be changed or stopped.

How to Track a HobbyKing Order

The tracking number may appear in the shipment-confirmation email or in the My Orders section of the customer’s account. Open the applicable order and select Track Order to view available carrier updates.

If a package has not arrived:

1. Confirm that the estimated transit period has expired.
2. Check with household members, the local post office and customs.
3. Confirm that the shipping method included tracking.
4. Use live chat to request a parcel investigation.
5. Keep screenshots of the tracking history and carrier communications.

HobbyKing says a tracked-parcel investigation request should be made within 30 days after the applicable transit period has expired. Investigations may not be available for shipping methods that did not include tracking.

How to Return a HobbyKing Product

Do not mail a product back without authorization. HobbyKing requires an RMA for returns involving unwanted, defective, damaged, incorrect or incomplete merchandise.

1. Sign in to the HobbyKing account.
2. Open My Orders and select the applicable order.
3. Choose Submit a Claim or the available RMA option.
4. Select the correct reason for the return.
5. Upload the required photographs or videos.
6. Wait for HobbyKing to evaluate the request and provide instructions.
7. If a return is required, use only the warehouse address supplied in the approved RMA.
8. Include the requested RMA paperwork and retain the return tracking number.

Unauthorized returns may be refused or sent back at the customer’s expense. HobbyKing states that returned products may require approximately 7–15 business days for inspection and processing after arriving at the warehouse.

HobbyKing No-Fuss Return Policy

HobbyKing’s published policy allows customers to request store credit or a refund of the product cost within 30 days of receiving an unwanted product, subject to the return conditions.

• The product should be in pristine condition.
• Original packaging, accessories and included materials should be retained.
• Opened packaging may reduce the refund to 80% of the product price under the published policy.
• No-Fuss Return shipping costs are the customer’s responsibility.
• Scratch-and-Dent products are sold as-is and are not covered by the standard refund policy.
• An RMA must be approved before anything is shipped.

Review the current HobbyKing Returns and Refunds Policy before sending a product.

HobbyKing Warranty Coverage

HobbyKing’s published warranty periods generally include:

• Batteries: 182 days from purchase
• Other products: One year for items such as motors, electronic speed controllers, servos, RC planes, helicopters, boats and cars

A different period may appear on the individual product page. The warranty generally does not cover crashes, misuse, rough handling, improper operation, modifications, improper installation or failure to perform appropriate pre-use checks.

Warranty claims require photographs or videos that show the reported problem. HobbyKing may resolve a verified claim through replacement, parts, store credit or a refund, depending on the circumstances and product availability.

Defective or Damaged Batteries

For an unused battery returned under the No-Fuss Return policy, HobbyKing states that the battery must not have been charged or discharged and must retain its yellow warranty tag and required packaging materials.

Wrong, Missing or Damaged Items

HobbyKing instructs customers to report incorrect or incomplete deliveries within 48 hours of receiving the parcel.

• Keep the shipping carton, labels and all packing materials.
• Photograph the parcel, products and packing materials.
• Record the parcel’s weight when requested.
• Include the order ID and a description of what is missing or incorrect.
• For visible shipping damage, photograph both the packaging and the product.
• Open an RMA instead of mailing the item back without authorization.

Return Shipping and RMA Deadlines

HobbyKing does not normally provide prepaid labels for No-Fuss Returns. For some approved warranty claims, the company may compensate qualifying return costs with an equivalent amount of HobbyKing store credit. Use a cost-effective tracked method when instructed to return an item and retain the receipt.

An RMA may be closed if HobbyKing does not receive the requested information or return shipment within 45 days. Respond promptly to requests for additional photographs, video, tracking information or documentation.

HobbyKing Customer Reviews

There are currently no published HobbyKing customer reviews on this page. Customers who have used HobbyKing’s support system can help other readers by describing:

• The product and order issue involved
• Whether live chat or a support ticket was used
• How long it took to receive a response
• Whether an RMA was required
• Whether the problem resulted in a replacement, refund, store credit or another outcome

Keep reviews factual and omit order numbers, addresses, tracking numbers and other private information.

HobbyKing Customer Service FAQ

Can I call HobbyKing customer service?

No. HobbyKing states that it does not have customer phone support. Use the official live chat or online support-request form.

Is HobbyKing still operating?

Yes. HobbyKing remains an active online retailer selling RC planes, cars, boats, batteries, electronics, parts and accessories.

Who operates HobbyKing?

HobbyKing’s official terms identify Global Column Limited in connection with the website, trademarks and transactions.

Can I cancel a HobbyKing order after it ships?

No. HobbyKing states that orders cannot be canceled or modified after they have been packed and dispatched. Contact live chat as soon as possible while the order is still processing.

Can I return a HobbyKing order to the nearest warehouse?

Only after opening an RMA. HobbyKing supplies the correct regional return address during the authorization process. Do not send a return to an office or warehouse address found elsewhere.

How long is the HobbyKing return period?

The published No-Fuss Return period is 30 days from receipt for eligible products in the required condition.

Should I return a defective HobbyKing battery?

Not unless HobbyKing specifically instructs you to do so. Open an RMA and provide the requested photographs or video first.

Related Customer Service Guides

• HobbyTron Customer Service
• Banggood Customer Service

Why Trust This HobbyKing Contact Guide?

CustomerServiceNumbers.com checks support details against official company contact, order, return and warranty pages. Policies and support options can change, so confirm important requirements directly with HobbyKing before mailing a product or allowing a deadline to expire.

Independent directory disclaimer: CustomerServiceNumbers.com is an independent information website and is not affiliated with, endorsed by or operated by HobbyKing or Global Column Limited. Company and product names belong to their respective owners.

Page Update Note: This page was reviewed on August 14, 2026. It explains HobbyKing’s current online support options, order procedures, tracking guidance, return authorization requirements and published warranty periods.