Humana Customer Service, Reviews and Complaints

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Need help with Humana customer service, Medicare, dental, vision, Medicaid, claims, benefits, billing, provider access, prescriptions, prior authorization, MyHumana, an appeal, grievance, or complaint? This page lists verified Humana support options and gives members a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with Humana Inc. or any Humana subsidiary.

Humana Customer Service Numbers

Humana customer service depends on your plan type. For the fastest help, check the phone number on the back of your Humana member ID card. If you do not have your card, use the general Humana contact options below or sign in to MyHumana.

Use the Number on Your Humana ID Card First

Humana plans can differ by Medicare, Medicaid, employer group, dental, vision, pharmacy, state, employer, and benefit administrator. The number on the back of your current Humana member ID card is usually the best first contact for plan-specific benefits, claims, prior authorization, pharmacy, billing, appeals, grievances, and provider questions.

  • Have your Humana card: Call the number printed on the back of the card.
  • Do not have your card: Employer group members can call 1-866-427-7478.
  • Need Medicare plan help: Call 1-800-457-4708.
  • Need dental or vision plan help: Call 1-877-877-1051.
  • Need general help: Call 1-800-448-6262.

Humana Corporate Address

Humana Inc. is headquartered in Louisville, Kentucky. For member service, benefits, claims, ID cards, premium payments, appeals, grievances, or provider-network questions, use the phone number on your Humana ID card, MyHumana, or the correct plan-specific support route before mailing documents to a corporate address.

Humana Inc.
500 West Main Street
Louisville, KY 40202

Corporate Phone: 1-502-580-1000

Humana Mailing Address

Humana lists a correspondence office for general assistance. Use the mailing address on your plan document, EOB, denial letter, claim form, or official Humana notice if it differs from the general correspondence address.

Humana Correspondence Office
P.O. Box 14611
Lexington, KY 40512-4611

Humana Medicare Customer Service

Humana Medicare members should call the Medicare customer service number or use the number on the back of their Humana Medicare member ID card. Medicare support can help with plan benefits, claims, drug coverage, provider search, authorizations, ID cards, premium questions, appeals, grievances, and plan documents.

Humana Dental and Vision Customer Service

For individual Humana dental and vision plan questions, call the dental and vision support number below. Employer-sponsored dental or vision members should also check their benefits packet, employer portal, or member ID card.

Humana Medicaid Customer Service

Humana Medicaid plans are state-specific. If you have a Humana Healthy Horizons or other Humana Medicaid plan, use the phone number on your member ID card or the contact page for your state Medicaid plan. Eligibility and enrollment questions may involve your state Medicaid agency, while plan benefits and care questions may involve Humana.

  • Humana Medicaid Support Options: Humana Medicaid
  • MyHumana Login: Sign in to MyHumana
  • Member ID Card: Use the phone number printed on the back of your Medicaid plan card.

Humana Employer Group Plan Members

If your Humana coverage is through an employer, union, retiree group, or benefit administrator, your employer plan may use a dedicated service team. Start with the number on your ID card. If you do not have your card, call Humana’s employer group member number.

  • Employer Group Members Without an ID Card: 1-866-427-7478
  • Small Business Employer Group Support: 1-800-232-2006
  • Small Business Employer Group TTY: 711
  • Small Business Hours: Monday-Friday, 7 AM-7 PM Central Time

For eligibility, enrollment, dependent changes, COBRA, retiree benefits, or employer deductions, your employer or benefits administrator may also need to be involved.

MyHumana Account, Claims, ID Cards, and Premium Payments

Humana members can use MyHumana to review benefits, view claims, check authorizations, find a doctor or pharmacy, view or order an ID card, update account information, pay premiums, find forms, and manage plan details.

Humana Claims, Benefits, and Prior Authorization Help

For claim status, benefit questions, prior authorizations, denials, and provider-network questions, sign in to MyHumana or call the number on the back of your Humana ID card. Claims and authorization information may be plan-specific.

  • View Claims: Sign in to MyHumana and go to Claims.
  • View Authorizations: Sign in to MyHumana and go to Authorizations.
  • Find a Provider: Humana FindCare
  • Pharmacy Tools: Use MyHumana to check drug coverage and find pharmacies.
  • Customer Service: Use the number on the back of your Humana ID card.

Humana Provider Support

Healthcare providers should use Humana’s provider support tools instead of member customer service when the issue involves claims, payment, authorizations, credentialing, or provider resources.

What Humana Customer Service Can Help With

  • Medicare Advantage and Medicare plan questions
  • Dental and vision plan questions
  • Medicaid plan routing and state-specific support
  • Employer group plan questions
  • Claims and explanation-of-benefits questions
  • Prior authorization and referral questions
  • Premium payments and billing questions
  • Member ID cards and account access
  • Finding doctors, dentists, pharmacies, or specialists
  • Prescription drug coverage and pharmacy questions
  • Appeals, grievances, coverage decisions, and complaints
  • Updating address, communication preferences, or member profile

Information to Have Ready Before Contacting Humana

  • Your Humana member ID number
  • The phone number on the back of your Humana ID card
  • The member’s name and date of birth
  • Your plan type, such as Medicare, dental, vision, Medicaid, employer group, or individual plan
  • Claim number, EOB, denial letter, authorization number, or appeal notice if available
  • Provider, doctor, dentist, pharmacy, or facility information
  • Date of service
  • Billing statement, premium payment confirmation, invoice, or cancellation notice if the issue involves payment
  • Prescription name, pharmacy name, or formulary question if calling about medication coverage
  • Any prior case number, representative name, or written response

Humana Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for Humana. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific Humana issues based only on this website.

If you have contacted Humana about Medicare, Medicaid, dental, vision, employer benefits, claims, benefits, billing, prescriptions, provider access, MyHumana, prior authorization, appeals, grievances, or a complaint, you can share your experience below. Helpful reviews explain the plan type, support route used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for Humana Reviews

Health insurance reviews can involve private health, financial, dependent, Medicare, Medicaid, dental, vision, pharmacy, and claim information. Do not post Humana member ID numbers, Medicare numbers, claim numbers, Social Security numbers, dates of birth, diagnoses, prescriptions, medical records, provider records, dependent names, EOBs, appeal or grievance letters, prior authorization documents, payment details, addresses, phone numbers, email addresses, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own Humana customer service experience.

How to Escalate a Humana Complaint

If your issue is not resolved during the first contact, ask whether the issue should be handled as a customer service request, claim appeal, grievance, billing dispute, provider-access issue, eligibility problem, pharmacy issue, or privacy concern. Follow the instructions in your plan documents, EOB, denial letter, appeal notice, or official Humana communication.

  • Start with the number on the back of your Humana ID card.
  • Ask for a case number or reference number.
  • Request written instructions for appeals or grievances if coverage was denied or reduced.
  • Save EOBs, denial letters, claim records, payment confirmations, provider bills, and appeal documents.
  • For employer-sponsored plans, contact your employer benefits office if eligibility or enrollment is disputed.
  • For Medicaid plans, verify whether Humana or your state Medicaid agency handles the issue.
  • For urgent medical concerns, contact your doctor, care team, emergency services, or the number on your plan card.

Common Humana Customer Service Issues

  • Finding the correct Humana department or plan phone number
  • Claims, EOBs, or reimbursement questions
  • Prior authorization or referral questions
  • Provider listed as in network but billing differently
  • Dental, vision, or prescription drug routing confusion
  • Medicare Advantage plan support questions
  • Medicaid eligibility or care-access questions
  • Billing, premium, invoice, or online payment problems
  • Member ID card or MyHumana login issues
  • Appeal or grievance questions
  • Confusion between Humana, an employer benefits office, a state Medicaid agency, pharmacy benefit routing, and provider offices

Related Customer Service Numbers Pages

Frequently Asked Questions About Humana Customer Service

What is the Humana customer service phone number?

Humana lists general assistance at 1-800-4HUMANA / 1-800-448-6262. Members should use the number on the back of their Humana ID card when available.

What is the Humana Medicare customer service number?

Humana Medicare plan support is listed at 1-800-457-4708, TTY 711, Monday-Friday, 8 AM-8 PM local time.

What is the Humana dental and vision customer service number?

Humana lists individual dental and vision plan support at 1-877-877-1051, Monday-Friday, 8 AM-9 PM Eastern Time.

How do I view Humana claims or prior authorizations?

Sign in to MyHumana to view claims, authorizations, benefits, ID cards, provider tools, pharmacy information, premium payments, and forms.

Where is Humana headquartered?

Humana Inc. is headquartered at 500 West Main Street, Louisville, KY 40202.

Can CustomerServiceNumbers.com access my Humana account?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To access Humana benefits, claims, billing, appeals, grievances, eligibility, cards, prescriptions, or account details, contact Humana directly through its official website, MyHumana, or the number on your member ID card.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by Humana Inc., any Humana subsidiary, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claims, benefits, billing, Medicare, Medicaid, dental, vision, pharmacy, appeal, grievance, provider, and account information directly with Humana, your employer, your provider, your pharmacy, your state Medicaid agency, or the appropriate official organization.

Share Your Experience

Have you contacted Humana about Medicare, Medicaid, dental, vision, employer benefits, claims, billing, payments, prescriptions, provider access, MyHumana, prior authorization, appeals, grievances, or a complaint? Share your experience below to help other members understand what happened and how the issue was handled.

Privacy reminder: Do not post Humana member IDs, Medicare numbers, claim numbers, dates of birth, medical details, diagnoses, prescriptions, dependent information, Medicaid documents, payment details, addresses, phone numbers, emails, EOBs, appeal letters, grievance documents, or private screenshots in a public review.

Page Update Note: This Humana customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Humana Inc., Humana Insurance Company, Humana Health Plan, HumanaDental, CenterWell, Conviva, any Humana subsidiary, any employer plan, any provider, or any government Medicaid or Medicare agency. Phone numbers, addresses, links, benefit information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot access accounts, verify eligibility, submit claims, process appeals, file grievances, change coverage, provide medical advice, provide insurance advice, resolve billing disputes, or determine benefits. Contact Humana, your employer, your provider, your pharmacy, your state Medicaid agency, Medicare, or the appropriate official organization for help with your specific issue.

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Problems With Oxygen Supplies and Delivery Service

June 2, 2016

Humana, Acts as though they do not have time for customers’ concerns. I live in the country, but there is an oxygen-supply office in a town only seven miles from me. Since switching to Humana, my supplies now come from a provider an hour and a half away. I am beginning to think switching was a major mistake. The cannulas they supplied were uncomfortable and caused an open sore on my nose. I contacted the supplier and was told they would send samples of every available type so I could find one that was comfortable. Two weeks later, nothing had arrived. When I called again, they sent the same type of cannula I already had, along with approximately 200 feet of tubing. My machine is only about 10 feet away, and I had specifically said that I did not need more tubing. After another call, I received several different cannulas that appeared very similar, along with foam ear cushions that had to be attached manually. Because I have essential tremors, this was difficult for me. My previous local supplier provided the right equipment immediately and could deliver replacement supplies the same day. Now, deliveries take several days through UPS, and the package may be left somewhere under my carport if I cannot reach the door in time. The service has been disappointing throughout this experience. I also ordered B-12 Complex through Humana’s over-the-counter program. In my experience, B-12 Complex has a distinctive smell, but these tablets had no smell at all. That made me question their quality and whether they were comparable to other B-12 products I have used.

Avatar for Chuck
Chuck

Humana RX Summary Issue

March 1, 2016

Humana, Received my Smart Summary RX today, opened to find it not printed in the English language. The only thing I can read is the numbers, what is going on? Please advise.

Avatar for Sara
Sara

Humana Disappointing Sales Representatives

January 26, 2016

Humana, What is wrong with these people? I have been transferred to 5 different reps who “claim” they cannot locate my account, they talk very rude and unprofessional, they repeat the information back to me wrong and even though I am practically yelling, they act like they cannot hear me. When one rep finally found my account. He told me to hold while he pull up my information, his name was Andre, then he transferred me. The other culprits who gave me the run around were Tiffany, Michelle, Tomoye and James. Finally, Tanesha got on the phone and did not have the slightest idea of what she or I was talking about.

Avatar for Reggie
Reggie

Humana Disappointing Customer Service

January 22, 2016

Humana, Called customer service & as soon as the option “claims” was chosen my call was disconnected

Avatar for Joseph
Joseph

Humana Frustrating Customer Service

January 5, 2016

Humana, When you can actually reach a representative to talk, which takes Forever, then they have no idea what they are talking about and give you the wrong information over and over again. Can I please talk to someone that knows what they are talking about? I have tried to get my new insurance information for weeks now and no one has sent my new cards, and they cannot even tell me my new ID number!!!! I am sick and tired of overpaying for nothing.

Avatar for April
April

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