Hunter Fan customers may need help with a ceiling fan that will not run, a noisy or wobbling fan, missing installation hardware, a remote-control problem, HunterSMART connectivity, replacement parts, warranty coverage, a damaged shipment, an online order, or a product recall. Hunter provides separate support for residential ceiling fans, Casablanca fans, industrial products, and certain licensed home-comfort products, so choosing the correct support route can save time.
How to Contact Hunter Fan Customer Service
- Hunter Residential Fan Support: 1-888-830-1326
- Residential Support Hours: Monday-Friday, 8 a.m.-6 p.m. CT; Saturday, 11 a.m.-5 p.m. CT
- Customer Care Email: customercare@hunterfan.com
- Online Support Request: Submit a Hunter Support Request
- Hunter Help Center: Hunter Fan Support
- Parts and Manuals: Hunter Parts & Manuals
- Product Registration: Register a Hunter Fan
- Warranty Information: Hunter Limited Lifetime Warranty
- Product Recalls: Hunter Product Recalls
- Order Tracking: Track a HunterFan.com Order
- Returns: Hunter Returns & Exchanges
- Corporate Address: Hunter Fan Company, 7130 Goodlett Farms Pkwy., Suite 400, Memphis, TN 38016
- Official Website: HunterFan.com
Best Hunter Fan Support Route by Issue
- Fan will not turn on: Check the model-specific manual and Hunter troubleshooting guide, then call residential support if needed.
- Fan wobbling or making noise: Review installation and troubleshooting guidance for the exact model before replacing parts.
- Missing or damaged parts: Locate the five-digit model number and contact Hunter Customer Care.
- Need a replacement remote: Search Hunter’s parts catalog using the fan model number.
- HunterSMART or SIMPLEconnect problem: Use HunterSMART support for Wi-Fi, app, Alexa, Google Assistant, or Apple Home problems.
- Warranty claim: Keep proof of purchase and contact Hunter at 1-888-830-1326 or through the support form.
- HunterFan.com return: Use the online return process within the applicable return window.
- Home Depot or Lowe’s purchase: Contact the retailer for its return policy and Hunter for eligible manufacturer warranty or technical support.
- Possible recalled fan or light: Check Hunter’s official Product Recalls page using the model number.
- Casablanca fan: Use the dedicated Casablanca support number rather than ordinary Hunter residential support when appropriate.
- Industrial or commercial fan: Contact Hunter Industrial Support.
Hunter Fan Warranty Coverage
Hunter provides a limited lifetime warranty on eligible Hunter ceiling fans purchased by the original purchaser for the original installation location. Coverage varies by component.
Ceiling Fan Motor
The Hunter ceiling fan motor carries a limited lifetime warranty against qualifying defects in material or workmanship. If Hunter determines that the motor failed because of a covered defect, the company may provide a replacement fan.
Other Ceiling Fan Parts
Most other covered fan components receive a one-year limited warranty unless Hunter specifies a different period.
LED Light Kits
Eligible LED light-kit modules or LED bulbs may receive three years of limited warranty coverage. Other light-kit components can be subject to the standard one-year coverage.
Warranty coverage does not automatically include electrician charges or other labor required to install, remove, or replace a fan or component.
What the Hunter Fan Warranty Does Not Cover
Hunter’s current warranty contains exclusions that can include:
- Installation and removal labor
- Ordinary wear and tear
- Minor cosmetic blemishes
- Remote-control batteries
- Most ordinary light bulbs
- Improper installation
- Misuse or abuse
- Unauthorized modifications or repairs
- Improper voltage or power surges
- Damage from unsuitable parts or accessories
- Failure to perform required maintenance
- Fans purchased from unauthorized dealers
- Refurbished fans under the standard new-product warranty
Review the complete warranty applying to the specific product before assuming a repair or replacement will be covered.
How to Make a Hunter Fan Warranty Claim
- Locate the fan model number.
- Find the original receipt or another acceptable proof of purchase.
- Register the product if it has not already been registered.
- Photograph the damaged or defective component when useful.
- Contact Hunter Customer Care at 1-888-830-1326, email customercare@hunterfan.com, or submit a support request.
- Explain the symptoms and troubleshooting already completed.
- Follow Hunter’s instructions for replacement parts or other warranty service.
Hunter specifically instructs customers not to ship a ceiling fan or fan parts to the company without authorization.
How to Find a Hunter Fan Model Number
The model number is particularly important when ordering parts, finding a manual, troubleshooting a problem, or requesting warranty service.
Current Hunter ceiling-fan model numbers are typically five digits and may contain a letter at the end.
- Downrod-mounted fan: Look for the identification sticker on top of the motor housing facing the ceiling.
- Low-profile or hugger fan: Look for the identification sticker on the mounting bracket.
- Original box: The model number is printed on the packaging.
- Manual or parts guide: Check the documentation supplied with the fan.
If the fan is already installed, Hunter suggests using a phone camera or small mirror to read the identification sticker without unnecessarily removing the fan.
Hunter Replacement Parts and Manuals
Hunter provides an online parts and manuals finder that can be searched by fan model number, model name, or part number.
Depending on the model, available replacement parts may include:
- Remote controls
- Receivers
- Light kits
- Glass shades
- Downrods
- Blades and blade components
- Mounting hardware
- Motors
- Other model-specific components
Not every internal electrical component is sold separately. Hunter may require use of a complete compatible wiring harness or another assembly rather than an individual switch, capacitor, or other internal component.
Hunter recommends using genuine Hunter or Casablanca replacement parts. Generic or incompatible parts can affect fan performance and may affect warranty coverage.
Hunter Fan Remote Control Problems
A remote-control problem does not necessarily mean the fan motor has failed. Possible causes include the remote battery, receiver, pairing, electrical supply, control compatibility, or another component.
Before ordering a replacement remote:
- Locate the exact fan model number.
- Install a fresh battery.
- Check the model-specific pairing instructions.
- Confirm that wall switches supplying the fan are in the correct position.
- Use Hunter’s parts finder to identify compatible replacement controls.
Do not assume a universal ceiling-fan remote will provide every function supported by the original Hunter control.
HunterSMART and SIMPLEconnect Support
Hunter has rebranded its SIMPLEconnect smart-fan technology as HunterSMART. Existing SIMPLEconnect-enabled fans continue to operate, and Hunter states that the branding change does not require owners to replace their fan or change existing app settings solely because of the new name.
HunterSMART supports compatible smart-home integrations including Amazon Alexa, Google Assistant, and Apple HomeKit on applicable fan models.
For a HunterSMART connectivity problem, check:
- The fan has electrical power.
- The phone is connected to the appropriate Wi-Fi network.
- The router and fan meet Hunter’s current network requirements.
- The HunterSMART app is current.
- Other Hunter fans are turned off temporarily when required during setup.
- The model-specific pairing instructions have been followed.
Hunter Fan Noise, Wobbling, and Installation Problems
Hunter’s Help Center includes troubleshooting for common installed-fan problems such as wobbling, humming, scraping or unusual noises, a fan that stops working, a hot motor, buzzing LED lights, and control problems.
Before requesting service, identify whether the problem began:
- Immediately after installation
- After changing fan direction
- After installing a remote or new control
- After replacing a light or accessory
- After a power outage or surge
- After the fan had operated normally for an extended period
If you are unfamiliar or uncomfortable with electrical wiring, use a qualified electrician. Turn off electrical power before performing installation or electrical service according to the instructions supplied with the fan.
HunterFan.com Returns and Refunds
Hunter currently allows eligible products purchased directly from HunterFan.com to be returned within 45 days of the purchase date.
For an ordinary return:
- The product should be in its original, uninstalled condition.
- The original packaging should be used.
- Hunter refunds the purchase price and applicable taxes after receiving the return.
- Original shipping charges are generally not refunded.
- Hunter provides a prepaid return-shipping label for qualifying residential returns.
- Clearance products marked Final Sale are excluded from ordinary returns.
The residential return policy applies to purchases made directly through HunterFan.com. A Hunter fan purchased from Home Depot, Lowe’s, Amazon, Costco, Menards, or another retailer is generally subject to that retailer’s return policy.
What if a New Hunter Fan Is Defective?
Hunter tells customers not to use the ordinary return process solely because a fan is defective. Instead, contact Customer Care so Hunter can determine whether replacement parts or a replacement fan is appropriate.
Hunter Online Order Tracking
Customers who purchase directly from HunterFan.com can track eligible orders through Hunter’s online order-tracking system.
Have the order number and account or contact information associated with the purchase available. Once a shipment is in the carrier’s possession, detailed delivery questions may need to be directed to the shipping carrier.
Hunter Product Registration
Hunter provides online product registration for ceiling fans and related products. Registration records the model, customer information, purchase source, purchase date, and optional receipt upload.
Registration can make it easier to locate the model and purchase information if technical or warranty assistance is needed later.
Keep the original receipt even after registering the fan.
Hunter Fan Product Recalls
Hunter maintains a dedicated Product Recalls section for current safety notices. Customers with an older fan or lighting product should check the model number against the current recall information before continuing to use a product that appears unsafe.
Current Hunter recall information includes selected lighting fixtures and certain Brunswick ceiling fan models.
Check Hunter Fan Product Recalls
Hunter Home Comfort and Air Purifier Support
The Hunter name is also used on air purifiers, thermostats, bath fans, humidifiers, portable fans, heaters, and other home-comfort products. These products are not all supported through the same department as Hunter ceiling fans.
Hunter states that it stopped directly producing Home Comfort products in 2013 and that newer products are serviced by licensing partners. The correct provider can depend on the type of product and when it was purchased.
For an air purifier, thermostat, bath fan, humidifier, heater, or portable fan, use Hunter’s current Home Comfort support directory before calling the residential ceiling-fan department.
Hunter Home Comfort Support Directory
Casablanca Fan Customer Service
Casablanca is supported through Hunter’s customer-service system but has a separate published support number.
- Casablanca Fan Support: 1-888-227-2178
- Hours: Monday-Friday, 8 a.m.-5 p.m. CT
Have the Casablanca model number ready before contacting support. Casablanca model numbers follow similar identification-label locations to Hunter fans but can be longer and alphanumeric.
Hunter Industrial Customer Service
Large industrial and commercial Hunter fan systems use a separate support team.
- Hunter Industrial Support: 1-844-591-3267
- Hours: Monday-Friday, 8 a.m.-6 p.m. CT
Industrial products also have different return, installation, service, and warranty procedures from Hunter residential ceiling fans.
Hunter Fans Purchased at Home Depot or Lowe’s
Hunter ceiling fans are sold by major retailers including Home Depot and Lowe’s. A retailer return policy and Hunter’s manufacturer warranty are separate.
For a recent retailer purchase:
- Keep the receipt or online-order confirmation.
- Check the retailer’s current return deadline.
- Contact the retailer for delivery problems, an incorrect item, or ordinary store returns.
- Contact Hunter for product troubleshooting and eligible manufacturer warranty issues.
- Keep the model-number label and product documentation.
If a retailer cannot locate an older receipt, Hunter’s support resources also provide guidance on obtaining proof of purchase from retailers including Lowe’s and Home Depot.
Who Owns Hunter Fan Company?
Hunter Fan Company is owned by Griffon Corporation. Griffon acquired Hunter in 2022, and Hunter remains part of Griffon’s building-products operations.
Hunter traces its ceiling-fan history to 1886 and continues to sell residential fans, lighting, Casablanca products, smart fans, and industrial and commercial fan systems.
Hunter Fan Corporate Office
Current Hunter product documentation lists:
Hunter Fan Company
7130 Goodlett Farms Pkwy., Suite 400
Memphis, TN 38016
The corporate address should not be used as an unsolicited warranty-return address. Hunter’s current warranty specifically tells customers not to ship a fan or fan parts to the company without instructions.
Information to Have Before Contacting Hunter
- Five-digit fan model number
- Purchase date
- Retailer or HunterFan.com order information
- Receipt or proof of purchase
- Date code when relevant
- Remote-control model when applicable
- HunterSMART app or Wi-Fi information for smart-fan problems
- Description of the problem
- Photos or video when useful
- Previous support ticket or warranty information
- The replacement part or resolution requested
Do not publish complete order numbers, home addresses, payment information, account passwords, Wi-Fi passwords, private correspondence, or unredacted receipts in a public review.
How to Escalate a Hunter Fan Customer Service Complaint
- Find the fan’s exact model number and purchase information.
- Review the model-specific manual and applicable Hunter troubleshooting article.
- Call Hunter Residential Support at 1-888-830-1326 or submit a support request.
- Provide the receipt, model number, photographs, and a concise description of the problem.
- Ask for a support-ticket or case reference when available.
- Clearly state whether you need troubleshooting, a replacement part, warranty review, or another resolution.
- Follow Hunter’s shipping instructions if a return or replacement is authorized.
- Keep support emails, shipping records, receipts, and warranty information until the issue is resolved.
- If the problem remains unresolved, follow up through the existing support case and request additional review.
Hunter Fan Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on 4 Hunter Fan reviews.
The four currently published reviews are older submissions dating from 2014 through 2016. One reviewer reported a suspected unauthorized Hunter Fan purchase and requested a refund. Another described loose screws and a scraping noise in a ceiling fan purchased from Lowe’s and was dissatisfied with the initial replacement-parts response. A third reviewer recommended Casablanca instead of Hunter, while another complained about a lengthy customer-service hold time.
These reviews describe individual experiences from several years ago and should not be treated as a measure of Hunter’s current customer-service performance. More recent customer experiences would be useful for evaluating current warranty handling, replacement parts, technical support, HunterSMART assistance, and response times.
Frequently Asked Questions
What is the Hunter Fan customer-service phone number?
Hunter Residential Fan Support can be reached at 1-888-830-1326.
What are Hunter Fan customer-service hours?
Hunter currently lists residential sales and support hours as Monday-Friday from 8 a.m. to 6 p.m. CT and Saturday from 11 a.m. to 5 p.m. CT.
What is Hunter Fan’s customer-service email?
Hunter currently publishes customercare@hunterfan.com for residential customer care.
Does Hunter Fan have a lifetime warranty?
Hunter provides a limited lifetime warranty on the motor of eligible ceiling fans for the original purchaser and original installation location. Other components generally have shorter warranty periods.
Does Hunter Fan warranty cover labor?
No. Hunter’s standard ceiling-fan warranty excludes labor costs such as electrician fees required to install, remove, or replace the fan or covered components.
How do I find my Hunter Fan model number?
For a downrod-mounted fan, look for the identification label on top of the motor housing. For a low-profile fan, check the mounting bracket. The model number is also found on the box and in the product documentation.
Where can I buy Hunter Fan replacement parts?
Use Hunter’s official Parts & Manuals finder and search using the model number, model name, or part number. Hunter recommends genuine replacement components.
Can I return a HunterFan.com purchase?
Eligible residential products purchased directly from HunterFan.com can currently be returned within 45 days when they meet the return-policy requirements. Retail purchases follow the applicable retailer’s policy.
What should I do if my new Hunter Fan is defective?
Hunter says not to use the ordinary return process solely because a fan is defective. Contact Customer Care so the support team can determine whether replacement parts or a replacement fan are appropriate.
Is SIMPLEconnect now HunterSMART?
Yes. Hunter renamed SIMPLEconnect to HunterSMART. Existing compatible SIMPLEconnect products continue to function, and HunterSMART supports applicable Alexa, Google Assistant, and Apple HomeKit integrations.
What is the Casablanca customer-service number?
Casablanca Fan support can be reached at 1-888-227-2178, Monday-Friday from 8 a.m. to 5 p.m. CT.
Who owns Hunter Fan Company?
Hunter Fan Company is owned by Griffon Corporation.
Where is Hunter Fan Company located?
Current Hunter product documentation lists Hunter Fan Company at 7130 Goodlett Farms Pkwy., Suite 400, Memphis, Tennessee 38016.
Related Ceiling Fan and Retail Customer Service Pages
- Hampton Bay Customer Service
- Style Selections Customer Service
- Home Depot Customer Service
- Lowe’s Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Hunter Fan Company, Griffon Corporation, Casablanca, Home Depot, Lowe’s, or another Hunter retailer or service provider.
This page is intended to help consumers find the appropriate support route for Hunter ceiling fans, warranties, replacement parts, remotes, smart-fan controls, installation, returns, recalls, online orders, and customer-service complaints.
Share Your Hunter Fan Customer Service Experience
If you contacted Hunter about a ceiling fan, warranty claim, replacement part, remote, HunterSMART problem, installation issue, return, recall, order, or another customer-service concern, describe the model or product involved, which support route you used, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish your complete order number, home address, telephone number, private email address, payment-card information, account password, Wi-Fi password, unredacted receipt, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Hunter Fan Company, Griffon Corporation, Casablanca, Home Depot, Lowe’s, or another Hunter retailer or service provider. CustomerServiceNumbers.com cannot troubleshoot or repair fans, approve warranties, send replacement parts, process returns, issue refunds, resolve recalls, or respond on behalf of Hunter. Phone numbers, support hours, warranty terms, replacement-part availability, recalls, return policies, and product support can change. Verify product-specific information through Hunter Fan Company’s official support resources.
