Before using Pepco for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Pepco, a subsidiary of Exelon Corporation, provides electric service to customers in Washington, D.C., and parts of Maryland.
How to Contact Pepco
You can reach Pepco customer service using the following details:
- Phone Number (Customer Support): 1-202-833-7500
- Phone Number (Power Outages/Emergencies): 1-877-737-2662
- Email Support: Pepco does not offer direct email support; customers are encouraged to use the online contact form available on their website.
- Chat: Available on the Pepco website during business hours.
- Customer Service Hours: Support is available Monday to Friday, 7 AM to 8 PM (ET); emergency services are available 24/7.
- Corporate Address: Pepco Holdings, 701 Ninth Street NW, Washington, DC 20068, USA
- Website: https://www.pepco.com/
Pepco Customer Support Reviews and Complaints
When considering using Pepco for your utility services, it’s helpful to review customer service feedback. Pepco competes with other regional utility providers such as BGE (Baltimore Gas and Electric), Dominion Energy, Delmarva Power, and Washington Gas. Customer reviews often highlight the reliability of Pepco’s electric service and the availability of energy-saving programs and incentives. Many customers appreciate the ease of managing their accounts online, including bill payments and monitoring energy usage. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during outages or emergencies.
Comparing Pepco with other utility providers like BGE, Dominion Energy, Delmarva Power, and Washington Gas can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity needs.
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Note: This website listing is not associated with Pepco or Exelon Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.
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