Pepco customers may need help with a power outage, downed wire, electric bill, payment arrangement, shutoff notice, start or stop service request, meter question, streetlight problem, property-damage claim, electric supplier charge, scam call, or another utility-service concern. Pepco, formally Potomac Electric Power Company, provides regulated electric service in Washington, D.C. and portions of Montgomery and Prince George’s counties in Maryland.
How to Contact Pepco Customer Service
- Pepco Customer Care: 202-833-7500
- Customer Care Hours: Monday-Friday, 7 a.m.-8 p.m. ET
- Customer Service / Toll-Free Route: 1-800-424-8028
- Power Outages and Downed Wires: 1-877-737-2662 (1-877-PEPCO-62), 24/7
- Outage Text: Text OUT to 48710 after enrolling in Pepco Outage Alerts
- Outage Status Text: Text STAT to 48710
- Online Contact Form: Contact Pepco
- Pepco Customer Support: Pepco Customer Support
- Report an Outage: Pepco Outage Center
- Assistance Finder: Pepco Assistance Finder
- Corporate Correspondence: Pepco, P.O. Box 97274, Washington, DC 20090-7274
- Corporate Office: Potomac Electric Power Company, 701 Ninth Street NW, Washington, DC 20068
- Official Website: Pepco.com
Pepco states that routine requests submitted through its online contact form can take approximately three to five business days. Do not use the online form to report a power outage, downed wire, or other electrical emergency.
Best Pepco Support Route by Issue
- Power outage: Call 1-877-737-2662, report the outage online, use the Pepco app, or text OUT to 48710.
- Downed or dangerous power line: Stay away and call 1-877-737-2662 immediately.
- Billing question: Call 202-833-7500 or review the account online.
- High electric bill: Compare usage, billing days, supply charges, meter information, and prior bills before requesting a billing review.
- Payment difficulty: Contact Customer Care and use Pepco’s Assistance Finder before the account reaches disconnection.
- Shutoff notice: Contact Pepco promptly and ask about available payment arrangements and assistance programs.
- Start, stop, or move service: Use Pepco’s online service-request system or call 202-833-7500.
- Property damage: Use Pepco’s official Damage Claim process after documenting the damage.
- Utility scam: End the suspicious call or visit and contact Pepco directly using an official number.
- Unresolved D.C. utility complaint: Contact the D.C. Public Service Commission’s Office of Consumer Services.
- Unresolved Maryland utility complaint: Contact the Maryland Public Service Commission after first giving Pepco an opportunity to resolve the issue.
How to Report a Pepco Power Outage
Pepco asks customers to report outages promptly. Even when neighbors have already reported a loss of power, an individual outage report can help Pepco identify which customers and electrical equipment are affected.
Current outage-reporting options include:
- Phone: 1-877-737-2662
- Online: Use the official Pepco Outage Center
- Mobile App: Use the Pepco mobile app
- Text: OUT to 48710 after enrolling in outage alerts
- Status: STAT to 48710 for an available outage update
New outage-text subscribers can text ADD OUTAGE to 48710 to enroll.
Pepco Outage Restoration Updates
Pepco provides estimated restoration information through its outage tracker, mobile app, alerts, and outage map. Restoration estimates may change after crews inspect the equipment and determine the extent of storm or system damage.
Pepco generally prioritizes restoration based on public safety and the number of customers affected. Downed live wires and other potentially life-threatening conditions receive high priority, followed by major transmission and distribution equipment, critical facilities, larger customer groups, and smaller localized outages.
High Pepco Electric Bills
An unexpectedly high Pepco bill can result from increased energy use, extreme temperatures, a longer billing period, supply-rate changes, a corrected meter reading, past-due balances, or charges from a competitive electricity supplier.
Before calling Pepco, compare:
- Current kilowatt-hour usage with previous bills
- Usage during the same month last year
- Number of days in the billing period
- Electricity supply rate
- Pepco delivery charges
- Competitive supplier charges when applicable
- Recent payments and credits
- Heating or air-conditioning use
If the bill still appears incorrect, contact Pepco Customer Care and ask the representative to explain the disputed charge, usage, meter reading, payment, rate, or supplier information.
Pepco Payment Arrangements
Pepco offers individually tailored payment arrangements for customers who are unable to pay their entire account balance by the current due date.
Customers can begin by calling 202-833-7500. Some arrangements can be established through Pepco’s automated telephone system, while more complex situations may require a Customer Care representative.
Contact Pepco as early as possible if you expect difficulty paying. Waiting until a scheduled disconnection can reduce the amount of time available to apply for assistance or arrange payments.
Pepco Bill Assistance in Washington, D.C.
Pepco currently participates in several programs that can help eligible District customers with electric bills.
Programs can include:
- LIHEAP: Federal Low-Income Home Energy Assistance Program funding administered in the District.
- Residential Aid Discount (RAD): Provides qualifying customers with a monthly electric-bill discount.
- Arrearage Management Program (AMP): Can help qualifying RAD customers reduce or eliminate eligible past-due balances while meeting program requirements.
- Washington Area Fuel Fund (WAFF): Provides emergency energy assistance to qualifying households.
- Payment arrangements: Pepco can establish account-specific plans for eligible customers.
Pepco currently lists its Energy Assistance team at 202-496-5830 for certain D.C. assistance programs.
District customers can also use Pepco’s online Assistance Finder to identify programs that may match their circumstances.
Pepco Bill Assistance in Maryland
Maryland Pepco customers may qualify for programs that include:
- Maryland Energy Assistance Program (MEAP)
- Electric Universal Service Program (EUSP)
- Utility Service Protection Program (USPP) for qualifying customers
- Pepco payment arrangements
- Pepco Customer Relief Fund when funding and eligibility requirements apply
In March 2026, Pepco said eligible Maryland customers could receive up to $300 from its Customer Relief Fund. Program funding and eligibility can change, so check current requirements before relying on a particular grant amount.
Maryland residents can also contact the state’s energy-assistance program for current MEAP and EUSP application information.
Pepco Shutoff or Disconnection Notices
If you receive a Pepco disconnection notice, contact Customer Care promptly. Ask for:
- The exact amount required to prevent disconnection
- The scheduled disconnection date
- Payment-arrangement options
- Available energy-assistance programs
- Any medical or special-protection procedures that may apply
- Written confirmation of an accepted payment arrangement
Do not assume that submitting an assistance application automatically stops a scheduled disconnection. Confirm the status directly with Pepco.
Start, Stop or Move Pepco Service
Pepco allows residential customers to request new service, move existing service, or stop service online.
Start, Move or Stop Pepco Service
Pepco currently asks customers to allow a minimum of approximately three days for many start or stop service requests. Requests can be scheduled in advance, subject to available dates.
Have available:
- Current service address
- New service address when moving
- Requested start or stop date
- Account information when applicable
- Identity-verification information
- Contact phone and email
If the online system cannot process the address or account, call Pepco Customer Care at 202-833-7500.
Pepco Online Account Help
A Pepco online account allows customers to manage many routine requests without calling Customer Care.
Available features can include:
- View and pay bills
- Review billing history
- Monitor electricity usage
- Update contact information
- Enroll in paperless billing
- Manage automatic payments
- Use Budget Billing when eligible
- Report an outage
- Check outage status
- Start, stop, or transfer service
Use the official Pepco website rather than links from unexpected text messages or emails when entering account credentials.
Pepco Scam and Impostor Warnings
Pepco warns customers about callers and visitors who impersonate utility employees and threaten immediate disconnection unless a payment is made.
Pepco states that its representatives will not call a customer and demand cash or require the customer to purchase a prepaid card to pay an electric bill.
Pepco employees and contractors carry identification. If someone at your home claims to be a Pepco representative and you are uncertain, keep the person outside and verify the visit with Pepco.
Pepco Property Damage Claims
Pepco provides a formal process for customers who believe company operations caused property damage.
Examples can include:
- Damage to appliances or electronics
- HVAC equipment damage
- Property restoration following utility work
- Damage involving a Pepco contractor
Pepco Damage Claim Information
Pepco states that filing a claim does not mean the company accepts liability. Its liability is governed by applicable tariffs and legal limitations.
Pepco generally does not reimburse losses caused by events outside its control, such as storms, wildlife, vandalism, third parties, scheduled outages, or many ordinary equipment failures and service interruptions.
For a property claim, retain:
- Photos of the damage
- Date and approximate time
- Service address
- Repair estimates
- Repair invoices
- Original receipts when available
- Information about any Pepco or contractor work
Who Owns Pepco?
Pepco is the common name for Potomac Electric Power Company. Pepco is part of Pepco Holdings LLC, which is part of Exelon Corporation.
Exelon also owns regulated utilities including BGE, ComEd, PECO, Delmarva Power, and Atlantic City Electric.
Pepco provides electric transmission and distribution service in Washington, D.C. and major portions of Montgomery and Prince George’s counties in Maryland.
Pepco Corporate Office
Current Exelon corporate filings list:
Potomac Electric Power Company
701 Ninth Street NW
Washington, DC 20068
Corporate Phone: 202-872-2000
Pepco Holdings LLC uses the same Washington, D.C. corporate address.
The corporate-office number should not replace the normal Customer Care or outage numbers. Customers with billing, service, account, payment, or outage issues should begin with the appropriate customer-service route.
How to Escalate a Pepco Complaint in Washington, D.C.
District customers should first contact Pepco and give the company an opportunity to resolve the billing or service issue.
If a regulated utility complaint remains unresolved, contact:
- D.C. Public Service Commission Office of Consumer Services: 202-626-5120
- DCPSC Website: DCPSC.org
The Office of Consumer Services assists with issues such as utility billing, payments, meter readings, supplier problems, and other regulated service disputes.
How to Escalate a Pepco Complaint in Maryland
Maryland customers should first contact Pepco and allow the utility a reasonable opportunity to investigate the dispute.
If the issue remains unresolved, the Maryland Public Service Commission accepts regulated utility complaints.
- Maryland PSC Consumer Affairs: 410-767-8028
- Maryland Toll-Free: 1-800-492-0474
- Maryland PSC: Public Service Commission of Maryland
If you have received a termination notice, tell the Maryland PSC when contacting its Consumer Affairs office because disconnection-related disputes can be time-sensitive.
Information to Have Before Contacting Pepco
- Pepco account number
- Service address
- Customer name
- Telephone number and email associated with the account
- Recent electric bills
- Payment confirmations
- Meter information when relevant
- Electric supplier information when applicable
- Outage start time
- Shutoff or collection notice
- Photos and repair estimates for a damage claim
- Previous Pepco case numbers
- The resolution requested
Do not publish your full Pepco account number, service address, Social Security number, payment-card details, bank information, account password, or other sensitive information in a public review.
Pepco Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Pepco customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no Pepco reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving electric reliability, restoration times, billing accuracy, rates, payment assistance, customer service, or complaint handling.
Frequently Asked Questions
What is the Pepco customer-service phone number?
Pepco’s main Customer Care number is 202-833-7500. Pepco also publishes 1-800-424-8028 as a customer-service/toll-free contact.
What are Pepco customer-service hours?
Pepco Customer Care is currently available Monday through Friday from 7 a.m. to 8 p.m. Eastern Time.
What is the Pepco outage number?
Call 1-877-737-2662, also known as 1-877-PEPCO-62. The outage and emergency line is available 24 hours a day.
Can I report a Pepco outage by text?
Yes. Customers enrolled in Pepco Outage Alerts can text OUT to 48710. New subscribers can text ADD OUTAGE to 48710, and enrolled customers can text STAT for an outage-status update.
What should I do if I see a downed Pepco wire?
Stay away, keep other people and pets away, assume the line is energized, and call Pepco immediately at 1-877-737-2662.
How do I get help paying my Pepco bill?
Contact Pepco Customer Care and use the Assistance Finder. Programs differ between Washington, D.C. and Maryland and can include payment arrangements, LIHEAP, utility discounts, arrearage assistance, MEAP, EUSP, and other qualifying programs.
Can I start or stop Pepco service online?
Yes. Pepco provides an online system to start, move, or stop electric service. Customers who cannot complete the request online can call 202-833-7500.
Can I file a property-damage claim with Pepco?
Yes. Pepco provides a Damage Claim process, although submitting a claim does not guarantee reimbursement. Pepco’s liability is subject to its tariffs and applicable law.
Who owns Pepco?
Pepco is Potomac Electric Power Company, part of Pepco Holdings LLC and Exelon Corporation.
Where is Pepco headquartered?
Potomac Electric Power Company currently lists its corporate office at 701 Ninth Street NW, Washington, D.C. 20068.
How do I complain about Pepco in Washington, D.C.?
Contact Pepco first. If the regulated utility dispute remains unresolved, contact the D.C. Public Service Commission Office of Consumer Services at 202-626-5120.
How do I complain about Pepco in Maryland?
Contact Pepco first. If the dispute remains unresolved, contact the Maryland Public Service Commission at 410-767-8028 or 1-800-492-0474.
Related Utility Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Pepco, Potomac Electric Power Company, Pepco Holdings LLC, Exelon Corporation, the D.C. Public Service Commission, or the Maryland Public Service Commission.
This page is intended to help Pepco customers find the appropriate support route for outages, downed wires, billing, payments, assistance programs, shutoff notices, service moves, property damage, scams, and utility complaints.
Share Your Pepco Customer Service Experience
If you contacted Pepco about an outage, electric bill, payment arrangement, shutoff notice, service move, meter, property-damage claim, scam, or another customer-service issue, describe the general issue, which support route you used, the response you received, and whether the matter was resolved.
Privacy warning: Do not publish your complete Pepco account number, service address, Social Security number, payment information, account password, private telephone number, private email address, unredacted bill, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Pepco, Potomac Electric Power Company, Pepco Holdings LLC, Exelon Corporation, the D.C. Public Service Commission, or the Maryland Public Service Commission. CustomerServiceNumbers.com cannot report outages, access utility accounts, arrange payments, stop disconnections, restore electric service, change suppliers, file damage claims, correct bills, or respond on behalf of Pepco. Utility rates, tariffs, assistance-program requirements, support contacts, and regulatory procedures can change. Verify account-specific information directly with Pepco or the appropriate utility regulator.