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BGE Customer Service Phone Number, Outage & Billing Help

Baltimore Gas and Electric Company, commonly known as BGE, provides electric and natural gas service in central Maryland. Customers often contact BGE customer service for billing questions, payment arrangements, outages, gas emergencies, downed wires, start/stop/move service, service appointments, meter issues, estimated bills, supplier-choice questions, online account access, and utility-scam concerns.

If you are looking for the BGE customer service phone number, the main BGE Customer Care number is 1-800-685-0123. For emergencies, use the correct emergency route: call 1-877-778-7798 if you smell natural gas and call 1-877-778-2222 for outages or downed power lines.

How to Contact BGE Customer Service

BGE Customer Service Phone Number: 1-800-685-0123
Customer Care Hours: Monday through Friday, 7:00 AM to 7:00 PM ET

Natural Gas Emergency: 1-877-778-7798. If you smell natural gas, leave the area immediately before calling.
Power Outage or Downed Power Line: 1-877-778-2222
Emergency Backup Number: 1-800-685-0123
TTY/TDD Maryland Relay: 1-800-735-2258
Online Account: BGE.com
Report an Outage: BGE Outage Reporting
Outage Map: BGE Outage Map
Payment Assistance: BGE Here to Help
Report Utility Scams: BGE Imposters & Scams
Corporate Office Address: Baltimore Gas and Electric Company, 2 Center Plaza, 110 W. Fayette Street, Baltimore, MD 21201
Website: bge.com

Important emergency note: Do not use a public review site, email, or social media comment for a gas smell, downed wire, sparking wire, fire, or life-safety issue. Leave the area and call BGE or 911 immediately when there is an emergency.

Best Way to Reach BGE by Issue

Billing question: Call 1-800-685-0123, log in to your BGE account, or review your bill details online.
Payment arrangement or due-date extension: Use BGE’s online account tools or call customer care before the bill becomes more difficult to resolve.
Power outage: Report the outage online, through the BGE app, by outage text if enrolled, or by calling 1-877-778-2222.

Gas smell or suspected gas leak: Leave the area immediately and call 1-877-778-7798.
Downed or sparking wire: Stay away from the area and call 1-877-778-2222 or 1-800-685-0123.
Start, stop, or move service: Use BGE’s online Start, Stop, Move tools or call customer service with your service address and move date.

High bill or estimated bill: Review usage, meter reads, rate details, supplier charges, weather changes, and prior bills before calling.
Supplier-choice issue: Check whether the issue involves BGE delivery service or a third-party electric/gas supplier.
Damage claim: Use BGE’s claims process for non-emergency property damage concerns after documenting the issue.

Utility scam or impostor concern: Hang up, do not pay through prepaid card or cryptocurrency, and contact BGE directly.

What to Have Ready Before Contacting BGE

Your BGE account number
The service address, including apartment or unit number if applicable
The phone number and email address on the account
Your most recent bill or notice
The date and time of the outage, billing issue, payment problem, or service request

Photos of damaged equipment, downed wires, meter concerns, property damage, or service-area problems if safe to take
Payment confirmation numbers, bank/card details, or receipt information for payment disputes
Any shutoff notice, collection notice, payment arrangement, or assistance-program document

The name of any third-party energy supplier listed on your bill
Previous BGE case numbers, appointment confirmations, chat records, or letters

Common BGE Customer Service Issues

Common reasons customers contact BGE include:

Electric outages and restoration updates
Natural gas smells, gas leaks, and emergency gas service concerns

Downed, sparking, or low-hanging wires
High bills, estimated bills, usage spikes, and meter-reading questions
Payment arrangements, due-date extensions, collections, and shutoff notices
Start, stop, or transfer of electric or gas service
Online account login, paperless billing, AutoPay, and payment problems
Budget billing, assistance programs, and Fuel Fund or state aid questions
Streetlight outages and outdoor lighting issues
Third-party energy supplier charges or supplier-switching concerns
Damage claims involving utility work, outages, or BGE equipment
Utility impostor scams, fake shutoff threats, and suspicious payment demands

BGE Customer Reviews and Complaints on CSN

The live CustomerServiceNumbers.com BGE page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable BGE customer-service trend on this site.

If you have contacted BGE about billing, outages, gas service, payment arrangements, online account access, start/stop service, supplier charges, damage claims, or scam concerns, you can leave a review below. Reviews are individual experiences and may not represent every BGE account, outage, neighborhood, service appointment, or support case.

BGE Outages, Gas Emergencies, and Downed Wires

For a natural gas smell or suspected gas leak, leave the building or area immediately, move a safe distance away, and call 1-877-778-7798. Do not turn lights on or off, use electronics, light matches, start a vehicle near the smell, or try to find the leak yourself.

For downed power lines, sparking wires, or damaged electrical equipment, stay away and call 1-877-778-2222. Never touch a downed wire, anything touching the wire, or standing water near the wire.

For a regular outage, report the outage through BGE’s outage tools, mobile app, outage texting if enrolled, or outage phone number. Keep your account phone number updated because outage systems may use it to match your call to your service address.

BGE Billing, Payments, and Assistance Programs

For billing questions, compare your current bill with prior bills and review usage, meter reads, weather changes, delivery charges, taxes, supplier charges, late fees, and payment history. If your bill is unusually high, check whether it includes an estimated meter read, a corrected read, a supplier charge, a past-due balance, or a payment arrangement.

If you are having trouble paying your BGE bill, contact BGE as early as possible. Ask about payment arrangements, due-date extensions, budget billing, state energy assistance, Fuel Fund of Maryland resources, and other hardship options. Keep copies of every confirmation number, assistance application, payment agreement, and shutoff notice.

Start, Stop, Move, and Service Appointment Help

For move-in, move-out, transfer, or reconnection questions, use BGE’s Start, Stop, and Move service tools or call customer care. Have the old address, new address, service dates, lease or settlement details if needed, and contact information ready.

For service appointments, construction, meter work, tree or equipment concerns, or outdoor lighting issues, keep appointment confirmations and take photos if safe. If you miss an appointment or the appointment window passes without resolution, contact BGE with the appointment number and ask for the next available correction or follow-up step.

BGE Utility Scam and Impostor Warning

Utility scams often involve callers, texts, emails, or door-to-door visitors claiming that service will be disconnected immediately unless you pay with a prepaid card, cryptocurrency, payment app, wire transfer, or unusual payment method. BGE warns customers not to fall for these tactics.

BGE will not ask for immediate payment with a prepaid cash card or cryptocurrency such as bitcoin.
BGE will not ask you to share sensitive personal information such as your Social Security number or tax identification number in an unsolicited call or visit.
BGE will not come to your home or business asking to see your energy bill as part of a payment threat.

Ask for identification before speaking with anyone claiming to be a BGE employee or contractor.
If a call or visit feels suspicious, hang up or end the conversation and call BGE directly at 1-800-685-0123.
Do not post your account number, meter number, phone number, address, or payment details in public comments.

Damage Claims and Property Concerns

If you believe BGE work, equipment, or service activity caused property damage, document the issue with photos, dates, times, addresses, crew information if available, and any repair estimates. Do not use a damage-claim form for emergencies, outages, gas leaks, or downed wires. For emergencies, call BGE immediately.

How to Escalate a BGE Complaint

If your issue is not resolved after contacting BGE customer service, try these escalation steps:

Write down the date, time, phone number called, representative name, and case number.

Save bills, notices, payment confirmations, outage reports, photos, emails, letters, and screenshots.
Call BGE again and ask for the issue to be reviewed or escalated to the correct department.
If the issue involves a payment arrangement or shutoff notice, ask for written confirmation of your options and deadlines.

If the issue involves a third-party supplier, confirm whether the disputed charge is from BGE or the supplier.
If the issue involves a local outage or downed line, continue to use BGE’s outage and emergency channels instead of routine support.
For unresolved regulatory concerns, consider contacting the Maryland Public Service Commission or the Maryland Office of People’s Counsel.

For corporate-level contact information, see the COH recommendation below or the BGE corporate-office resource when available.

BGE Compared with Competitors

BGE is a regulated electric and natural gas utility serving central Maryland. Customers may compare BGE with other utilities and energy companies such as Pepco, Delmarva Power, Washington Gas, Dominion Energy, Duke Energy, FPL, ComEd, PECO, and third-party energy suppliers. Unlike a retail store or subscription service, many BGE customers do not choose their delivery utility, so the most important support questions often involve outage response, billing accuracy, payment assistance, safety, supplier-choice charges, and complaint escalation.

Related Customer Service and Consumer Resources

Frequently Asked Questions About BGE Customer Service

What is the BGE customer service phone number?

The main BGE customer service phone number is 1-800-685-0123. Use this number for billing, account, payment, start/stop/move service, and general customer-care questions.

What are BGE customer service hours?

BGE Customer Care representatives are generally available Monday through Friday, 7:00 AM to 7:00 PM ET. Emergency service, outage reporting, and safety-related support are handled separately and may be available 24 hours a day.

What number do I call if I smell natural gas?

If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798. Call from a safe location away from the gas smell.

What number do I call for a BGE power outage?

To report a BGE power outage or downed power line, call 1-877-778-2222. You can also report outages through BGE’s online tools, mobile app, or outage texting if enrolled.

How do I get help paying my BGE bill?

Contact BGE at 1-800-685-0123 or visit BGE’s payment-assistance resources. Ask about payment arrangements, due-date extensions, budget billing, state energy assistance, and Fuel Fund of Maryland resources.

How do I start, stop, or move BGE service?

Use BGE’s online Start, Stop, and Move tools or call customer service. Have your old address, new address, requested service dates, and account information ready.

How do I report a fake BGE call or scam?

If a caller demands immediate payment by prepaid card, cryptocurrency, or unusual payment method, hang up and contact BGE directly at 1-800-685-0123. You can also use BGE’s impostor and scam reporting resources.

Where is BGE corporate office?

BGE’s corporate office is commonly listed at 2 Center Plaza, 110 W. Fayette Street, Baltimore, MD 21201. For account-specific support, use BGE customer service, the BGE app, online account tools, or emergency phone numbers first.

Page Update Note

Updated June 2026: This page was refreshed with current BGE customer service routing for billing, outages, gas emergencies, downed wires, payments, start/stop/move service, payment assistance, utility scams, damage claims, and account support.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use online tools, report an outage, use an emergency number, or escalate through another route.

Share Your BGE Customer Service Experience

Have you contacted BGE customer service about billing, outages, gas service, downed wires, payment arrangements, start/stop service, online account access, supplier charges, damage claims, or utility scams? Share your experience below. Include the support route you used, how long it took to get help, and whether BGE resolved the issue.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Baltimore Gas and Electric Company, BGE, Exelon, or bge.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, billing policies, emergency procedures, assistance programs, outage information, and website links may change. Do not post private utility account information in public comments. Always verify important billing, payment, emergency, account, safety, legal, and service information directly with BGE through official channels.

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