BFGoodrich customer service can help with tire warranty questions, dealer inspections, tire registration, rebates, tire fitment, maintenance questions and product concerns. BFGoodrich is a Michelin North America tire brand with products for passenger cars, SUVs, light trucks, performance vehicles and off-road use.
How to Contact BFGoodrich Customer Service
- BFGoodrich Consumer Care: 1-877-788-8899
- Call, text and chat hours: Monday-Friday, 8:00 AM-7:00 PM ET; Saturday, 9:00 AM-1:00 PM ET
- Online contact form: Email BFGoodrich
- Consumer Care mailing address: P.O. Box 19001, Greenville, SC 29602-9001
- Promotion and rebate support: 1-866-212-9619
- Promotion support hours: Monday-Friday, 8:00 AM-8:00 PM ET
- Dealer locator: Find an Authorized BFGoodrich Dealer
- Warranty information: BFGoodrich Warranty
- Tire registration: Register BFGoodrich Tires
- Michelin North America headquarters: 1 Parkway South, Greenville, SC 29615
- Official website: BFGoodrichTires.com
Best BFGoodrich Support Route by Issue
- Possible tire defect: Take the tire to an authorized BFGoodrich dealer for inspection.
- Warranty claim: Bring the purchase receipt and tire to the selling dealer or another authorized BFGoodrich retailer.
- Rapid or uneven tread wear: Have the tires, alignment and vehicle inspected and bring rotation and maintenance records.
- Puncture or pothole damage: Contact the retailer about any separate road-hazard coverage.
- Rebate: Use the BFGoodrich Reward Center or call 1-866-212-9619.
- Recall question: Check the tire’s DOT information and contact an authorized dealer or Consumer Care.
- Tire fitment or inflation question: Contact BFGoodrich or an authorized dealer with the vehicle and tire information.
- Commercial truck tires: Use the separate commercial support number listed below.
What to Have Before Contacting BFGoodrich
- BFGoodrich tire model and size
- Purchase date and receipt
- Selling dealer
- Vehicle year, make and model
- Vehicle mileage when the tires were installed
- Current mileage
- DOT tire information
- Rotation, alignment and maintenance records
- Photos showing the reported problem
- Any previous BFGoodrich case information
BFGoodrich Tire Warranty
BFGoodrich currently provides a Standard Manufacturer’s Limited Warranty on qualifying tires purchased from an authorized BFGoodrich dealer.
The standard coverage protects against defects in workmanship and materials for:
The life of the original usable tread or six years from the date of purchase, whichever occurs first.
BFGoodrich states that tires purchased through unauthorized dealers do not receive its Standard Manufacturer’s Limited Warranty.
Some replacement-tire models also carry separate mileage warranties. Mileage coverage varies by tire.
BFGoodrich does not provide a written mileage warranty for tires supplied as original equipment on a new vehicle.
How to Start a BFGoodrich Warranty Claim
BFGoodrich recommends beginning with an authorized tire retailer, preferably the dealer that sold the tires.
- Keep the tire available for inspection.
- Bring the original sales receipt.
- Provide the tire model, size and DOT information.
- Provide vehicle mileage and maintenance records when tread wear is involved.
- Ask the dealer to inspect the reported condition.
- Have the dealer contact BFGoodrich Consumer Care at 1-877-788-8899 if additional warranty assistance is required.
Do not discard a tire involved in a warranty dispute until the retailer or BFGoodrich has had an opportunity to evaluate it.
BFGoodrich Warranty Replacement
Under BFGoodrich’s published workmanship-and-materials warranty, a qualifying tire that becomes unserviceable early in its usable life may receive more favorable replacement treatment.
Current warranty guidance states that an eligible tire can qualify for a comparable replacement without a tire charge when the applicable tread and time requirements are satisfied during the initial warranty period.
After the initial replacement period, an eligible tire may instead receive a prorated adjustment based on the amount of original usable tread that has been worn.
Taxes and certain service charges can remain the customer’s responsibility.
The exact warranty document and dealer inspection determine the final adjustment.
Does the BFGoodrich Warranty Cover Punctures and Road Hazards?
Ordinary road-hazard damage is generally not covered by BFGoodrich’s manufacturer warranty.
Examples include:
- Nail or other punctures
- Cuts
- Pothole impact damage
- Bruising
- Other road-hazard injuries
BFGoodrich says it does not provide its own general road-hazard policy.
Some tire retailers sell separate road-hazard protection. Check the original invoice or contact the dealer that sold the tires to determine whether separate coverage was purchased.
BFGoodrich Sidewall Bulges and Tire Safety
A sidewall bubble or bulge can indicate tire damage and should be professionally inspected.
BFGoodrich notes that impacts with curbs, potholes or other objects can cause internal damage that may not be visible from outside the tire.
If you notice:
- A sidewall bulge
- Exposed cords
- Rapid air loss
- Strong vibration
- Tread separation
- Other significant structural damage
reduce speed safely, stop driving when possible and arrange for professional tire inspection.
Do not continue normal driving while waiting for a customer-service response to a potentially unsafe tire.
BFGoodrich 60-Day Satisfaction Guarantee
Selected BFGoodrich replacement tires currently qualify for a 60-Day Satisfaction Guarantee.
For a qualifying purchase, BFGoodrich says customers who are not satisfied can return the mounted tires with the original receipt to the place of purchase within 60 days for an eligible exchange.
The guarantee:
- Applies only to selected BFGoodrich tire lines
- Covers up to six tires per customer
- Requires the tires to have been purchased and mounted
- Does not cover every service or installation charge
- Excludes certain misuse, road-hazard, vehicle-mechanical and racing-related damage
Check the current BFGoodrich FAQ or tire product page to confirm that the exact tire qualifies before relying on the guarantee.
BFGoodrich Tire Registration and Recalls
BFGoodrich encourages customers to register replacement tires.
Registration requires information including:
- DOT tire codes
- Purchase date
- Dealer information
- Customer contact information
Registering allows BFGoodrich to contact owners directly when tire identification records show that their tires may be affected by a safety recall.
Customers can also use the NHTSA Recall Search to research tire recalls and report a possible safety defect.
Where to Find the DOT Tire Code
The Department of Transportation identification appears on a tire sidewall.
The final four digits of a modern DOT code identify the tire’s production date:
- The first two digits indicate the production week.
- The final two digits indicate the year.
For example, a date code ending in 3525 identifies a tire manufactured during the 35th week of 2025.
Do not publish a complete DOT code alongside your name, address, vehicle information or other identifying details in a public review.
BFGoodrich Tire Maintenance and Mileage Warranty
Maintenance can affect eligibility for mileage-related coverage.
BFGoodrich recommends following the vehicle manufacturer’s rotation instructions. When no different schedule applies, its current guidance recommends inspection and rotation approximately every 6,000-8,000 miles or at the first sign of irregular wear.
Customers with a mileage warranty should retain:
- Rotation records
- Alignment records
- Inflation and service records
- Original purchase invoice
because these records may be relevant when a treadwear adjustment is requested.
BFGoodrich Rebate and Promotion Support
BFGoodrich periodically offers promotional tire rebates.
For rebate status or promotion questions:
- Phone: 1-866-212-9619
- Hours: Monday-Friday, 8:00 AM-8:00 PM ET
- Online: Use the BFGoodrich Reward Center linked from the official Contact page.
Keep the purchase invoice, promotional offer information and claim confirmation until the rebate is received.
BFGoodrich Commercial Tire Customer Service
Commercial-truck tire customers have a separate support route.
- BFGoodrich Commercial Customer Support: 1-877-496-4243
- Commercial support hours: Monday-Friday, 8:00 AM-8:00 PM
- Commercial roadside assistance: 1-800-TIRE-911
These contacts are for commercial tire customers and should not be confused with the regular passenger/light-truck Consumer Care number.
BFGoodrich and Michelin North America
BFGoodrich is a Michelin North America brand.
Michelin North America currently lists its headquarters at:
Michelin North America, Inc.
1 Parkway South
Greenville, SC 29615
Routine BFGoodrich product, warranty and dealer concerns should begin with BFGoodrich Consumer Care or an authorized tire retailer rather than the corporate office.
For additional parent-company headquarters information, see the Michelin Corporate Office Headquarters page.
How to Escalate a BFGoodrich Complaint
- Start with the tire dealer when an inspection, installation or warranty decision is involved.
- Ask the dealer to document its inspection findings.
- Keep the tire available rather than discarding it.
- Call BFGoodrich Consumer Care at 1-877-788-8899.
- Provide the receipt, tire information, mileage and inspection findings.
- Request a case or reference number when available.
- Keep photographs, invoices, maintenance records and correspondence.
- For a possible safety defect, consider filing a separate report with NHTSA.
BFGoodrich Reviews and Complaints
CustomerServiceNumbers.com currently displays a BFGoodrich rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving BFGoodrich tire performance, tread life, warranty claims, dealer inspections, rebates or Consumer Care.
What to Include in a BFGoodrich Review
Helpful reviews can describe:
- Exact tire model
- Approximate purchase date
- General dealer or retailer information
- Tire condition or performance issue
- Warranty inspection
- Rebate problem
- Consumer Care response
- Whether the concern was resolved
Privacy Warning for Tire Reviews
Do not publish your complete DOT tire identification number, vehicle identification number, license-plate number, home address, phone number, email address, payment information or complete invoice in a public review.
Provide identifying tire and vehicle information privately through BFGoodrich, the authorized retailer or an appropriate government safety-reporting channel.
Related Tire Customer Service Pages
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Share Your BFGoodrich Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with BFGoodrich, Michelin North America, Inc., Michelin, any authorized BFGoodrich dealer or NHTSA. BFGoodrich and Michelin do not provide customer support through this website.
Phone numbers, support hours, warranty terms, mileage coverage, satisfaction-guarantee eligibility, rebate offers and recall information can change. Verify current information directly with BFGoodrich and the authorized retailer responsible for the purchase before relying on a warranty, rebate or replacement outcome.