Goodyear Customer Service: Phone Number, Warranty and Complaints

If you need help with a Goodyear tire, warranty claim, Goodyear.com order, rebate, recall, credit-card account, or automotive-service complaint, begin with the support route connected to the purchase. Tire-product concerns may require Goodyear Consumer Relations and an authorized retailer, while repair and installation complaints should normally begin with the store that performed the work.

Goodyear Customer Service Phone Number

The Goodyear customer service phone number for general questions, tire concerns, warranty assistance, and Consumer Relations is 1-800-321-2136. Goodyear currently lists hours of Monday through Friday from 8:30 AM to 5:00 PM Eastern Time.

For sales questions and support after an order placed through Goodyear.com, call 1-800-667-8138. This line is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. Saturday assistance during those hours is limited to post-purchase support.

Live chat is available through the official contact page Monday through Friday from 9:00 AM to 6:00 PM Eastern Time and Saturday during the same hours for post-purchase support.

Before contacting Goodyear, gather the information connected to the problem:

• Purchase date and place of purchase
• Original invoice or order-confirmation number
• Tire brand, model, and size
• DOT tire identification information
• Vehicle year, make, model, and current mileage
• Mileage when the tires were installed
• Rotation, alignment, inflation, and service records
• Photographs showing the tire and reported condition
• Store or installer location
• Names of representatives previously contacted
• The resolution being requested

Choose the Correct Goodyear Support Route

• Goodyear tire defect or warranty question: Contact the selling retailer or an authorized Goodyear retailer and call Consumer Relations when additional assistance is required.
• Goodyear.com order: Call 1-800-667-8138 for sales or post-purchase assistance.
• Missing Goodyear.com receipt: Call the online-order number and select the post-purchase support option.
• In-store receipt: Contact the store that completed the transaction.
• Installation or repair complaint: Begin with the store or installer that performed the work and ask for its manager.
• Independent dealer complaint: Contact the independently owned dealer first. Goodyear may assist with a tire-product concern but may not control every dealer’s pricing, labor, or service decisions.
• Rebate claim: Use the official Goodyear Rebate Center and retain the qualifying invoice.
• Recall concern: Check the tire’s DOT information through Goodyear’s recall lookup and contact an authorized retailer.
• Goodyear or Just Tires credit card: Call the dedicated account-support number rather than the tire-product line.
• Commercial truck, aviation, racing, or off-the-road tire: Use the specialized business contact provided through Goodyear’s contact page.

Goodyear Tire Warranty Help

Goodyear publishes separate warranty programs for tire-replacement conditions, eligible tread-life coverage, Tire & Service Network work, and selected satisfaction guarantees. Coverage depends on the tire, purchase date, tread remaining, mileage, maintenance history, original ownership, place of purchase, and reason the tire became unserviceable.

Goodyear describes its Highway Auto and Light Truck Tire Replacement Limited Warranty as covering Goodyear and Kelly passenger tires. An eligible tire may qualify for a comparable replacement either without a tire charge or at a prorated amount, depending on applicable treadwear and time limits. Mounting, balancing, taxes, disposal, additional parts, and other service costs may not receive the same coverage.

Review the current Goodyear tire-replacement warranty before requesting service.

How to Start a Goodyear Warranty Claim

1. Locate the original invoice and warranty materials.
2. Record the tire model, size, DOT information, purchase mileage, and current mileage.
3. Do not discard the tire before the retailer or Goodyear has an opportunity to inspect it.
4. Return to the selling retailer or locate an authorized Goodyear retailer.
5. Provide rotation, alignment, inflation, and maintenance records when treadwear is involved.
6. Ask the retailer to explain whether the condition is covered, excluded, or eligible for a prorated adjustment.
7. Request a written explanation of charges that are not covered.
8. Call Goodyear Consumer Relations at 1-800-321-2136 if the claim remains unresolved.

A warranty does not automatically cover every puncture, impact break, pothole injury, improper repair, racing use, overloading, underinflation, alignment problem, road hazard, uneven wear, cosmetic condition, or damage caused by the vehicle. The applicable warranty document and tire inspection determine eligibility.

Goodyear 60-Day Satisfaction Guarantee

Goodyear offers a 60-day satisfaction guarantee on selected eligible Goodyear tires. The program is not a universal refund policy for every tire, purchase, retailer, or service charge.

The guarantee generally allows qualifying tires to be exchanged for a different set of Goodyear tires under the program’s terms. Eligibility depends on the tire line, purchase, participating retailer, documentation, time limit, and other published requirements.

Before relying on the program:

• Confirm that the exact tire is listed as eligible.
• Keep the original dated sales invoice.
• Contact the selling retailer before the 60-day period expires.
• Ask whether installation, balancing, taxes, disposal, or price differences will apply.
• Review the current Goodyear 60-Day Satisfaction Guarantee.

Goodyear Auto Service Complaints

Goodyear Auto Service locations provide tire installation and automotive services that may include rotations, balancing, alignments, oil changes, brakes, batteries, steering, suspension, and other repairs. Available services and operating hours vary by location.

For a complaint involving an appointment, estimate, installation, alignment, repair, damaged wheel, missing part, unexpected charge, or vehicle condition:

1. Contact the location that performed the work.
2. Ask the service advisor to review the invoice and original authorization.
3. Request the store manager if the concern is not resolved.
4. Identify each disputed service, charge, or vehicle condition.
5. Provide photographs, estimates, inspection findings, and prior correspondence.
6. Ask whether a Tire & Service Network warranty applies.
7. Call Goodyear Consumer Relations if the location cannot resolve the matter.
8. Request a case number and save the promised response date.

The Goodyear locator may display Goodyear-owned stores and participating Tire & Service Network providers. Not every provider displaying Goodyear products or network branding is necessarily owned and operated by Goodyear. Check the location listing, invoice, and business name to determine which company accepted payment and performed the work.

Goodyear Tire & Service Network Warranty

Goodyear publishes a nationwide limited warranty for eligible services performed by participating Tire & Service Network providers. If a covered service problem occurs, customers are generally instructed to return to the provider that performed the work with the original repair invoice and warranty information.

When more than 25 miles from the original provider, the warranty directs customers to the nearest Tire & Service Network outlet. Coverage, time limits, mileage limits, exclusions, and required documentation vary by service.

Review the current Tire & Service Network warranty before authorizing corrective work elsewhere.

Goodyear.com Order Support

For an order placed through Goodyear.com, call 1-800-667-8138. Have the order number, purchaser’s name, email address, installation location, scheduled appointment, tire information, and payment record available.

Use this route for:

• Order-confirmation problems
• Missing Goodyear.com invoices
• Incorrect tires or quantities
• Appointment or installer coordination
• Order-status questions
• Post-purchase assistance
• Online payment concerns

For a purchase completed and paid for directly at a retail location, contact that store for the receipt, refund request, or transaction correction.

Do not assume that an online order can be canceled after processing, shipment, or delivery to an installer. Contact Goodyear promptly and ask whether the order remains eligible for cancellation, return, or modification.

Goodyear Rebate Support

Goodyear provides an online Rebate Center for qualifying tire promotions. Rebate terms, eligible products, purchase dates, payment requirements, submission deadlines, and reward amounts vary by offer.

A qualifying invoice may need to show:

• Number of tires purchased
• Retailer name and address
• Purchase date
• Tire name or model
• Purchaser’s name and address
• Payment type
• Required limited card information when a card-related bonus applies

Use the Goodyear Rebate Center to submit a claim or check an existing claim’s status.

For a missing Goodyear.com invoice, call 1-800-667-8138 and select post-purchase support. For an in-store invoice, contact the store that performed the transaction. Consumer Relations may assist when the receipt cannot be obtained through those routes.

Keep copies of the invoice, rebate form, offer number, submission confirmation, tracking information, and all emails until the reward has been received and successfully used.

Goodyear Tire Registration and Recall Help

Registering replacement tires helps the manufacturer identify owners who may be affected by a future safety recall. Registration requires information from the tire sidewall and purchase.

Customers can use Goodyear’s official tools to:

• Register new Goodyear tires
• Check Goodyear, Dunlop, and Kelly tire recalls
• Search NHTSA recall information
• Report a possible tire safety defect to NHTSA

The DOT tire identification number is molded into the tire sidewall. Record it carefully because the full number, manufacturing plant information, tire size, and production date may be needed to determine whether a tire is included in a recall.

If a tire is recalled, follow the manufacturer’s instructions and contact the selling retailer or nearest authorized Goodyear retailer. Do not delay action because the tire appears normal.

Goodyear Credit Card Customer Service

Use the dedicated credit-card support route for account access, statements, payments, interest charges, promotional financing, late fees, declined transactions, replacement cards, and suspected account fraud.

Goodyear Consumer Relations and a local tire store may not have access to credit-account records. For a disputed tire or service purchase, customers may need to contact both the merchant that processed the transaction and the credit-card account servicer.

How to Escalate a Goodyear Complaint

1. Begin with the retailer, installer, or service location involved.
2. Ask for the store or service manager.
3. Explain the problem, supporting documentation, and requested resolution.
4. Request a written explanation of any denied warranty, refund, or corrective-service request.
5. Call Goodyear Consumer Relations at 1-800-321-2136.
6. Provide the tire information, invoice, store location, and previous resolution attempts.
7. Request a case number and the representative’s name.
8. Save inspection reports, photographs, emails, receipts, and promised response dates.
9. For a possible safety defect, submit a separate report to NHTSA.
10. Use corporate correspondence for a significant unresolved matter after normal support routes have been attempted.

When another retailer sold or installed the tires, distinguish between a manufacturer-warranty complaint and a complaint about the retailer’s labor, pricing, refund policy, or employee conduct. Goodyear may review a covered tire-product concern without being responsible for every action taken by an independently operated retailer.

Goodyear Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Goodyear reviews. Therefore, there is not enough visible CSN review information to identify recurring praise or complaint patterns involving Goodyear tire quality, warranty decisions, rebates, online orders, installation, automotive repairs, pricing, or customer service.

Customers can use the review form below to submit a firsthand experience involving:

• Goodyear tire performance or condition
• Warranty inspection or claim handling
• Goodyear.com orders
• Installation or automotive service
• Rebates and promotional offers
• Recall assistance
• Credit-card support
• Consumer Relations responses
• Complaint escalation and resolution

A helpful review should identify the general location, approximate purchase or service date, tire or service involved, support route used, response received, and whether the concern was resolved. Leave out complete DOT numbers, VINs, license plates, account credentials, payment information, addresses, and unnecessary personal information about employees.

Goodyear Corporate Office

• Company: The Goodyear Tire & Rubber Company
• Corporate Address: 200 Innovation Way, Akron, OH 44316-0001
• Corporate Phone Number: 1-330-796-2121
• Corporate Fax Number: 1-330-796-2222

The corporate switchboard is not the primary customer-service route for ordinary tire, order, rebate, repair, or credit-card questions. Customers should normally contact the selling location, appropriate support department, and Consumer Relations before attempting a corporate-office escalation.

For written correspondence, send copies rather than original invoices or records. Include the Consumer Relations case number, tire information, retailer or service location, purchase date, previous resolution attempts, supporting documentation, and requested outcome.

For additional headquarters information, see the verified Goodyear Corporate Office Headquarters listing.

Related Tire and Automotive Customer Service Guides

• Bridgestone Tire Customer Service
• Pep Boys Customer Service

Frequently Asked Questions

What is the Goodyear customer service phone number?

The Goodyear customer service number for general questions and Consumer Relations is 1-800-321-2136.

What are Goodyear customer service hours?

General customer service is available Monday through Friday from 8:30 AM to 5:00 PM Eastern Time.

How do I contact Goodyear about an online order?

Call 1-800-667-8138 for Goodyear.com sales and post-purchase support. Have the order number and installer information ready.

Does Goodyear provide live chat?

Yes. Live chat is available through Goodyear’s official contact page during published support hours.

Does Goodyear publish a customer-service email?

Goodyear does not currently display a general customer-service email. Use the official phone, chat, store, and specialized support routes.

How do I make a Goodyear tire warranty claim?

Begin with the retailer that sold the tire or another authorized Goodyear retailer. Bring the tire, original invoice, mileage information, and maintenance records. Call Consumer Relations if the claim remains unresolved.

Does the Goodyear warranty cover road hazards?

The standard manufacturer warranty does not automatically cover every puncture, pothole impact, or road-hazard condition. Review the applicable warranty and any separately purchased road-hazard protection.

Can I return Goodyear tires within 60 days?

Selected eligible Goodyear tires may qualify for an exchange under the 60-day satisfaction guarantee. It is not a universal refund policy, and all program requirements must be met.

How do I check a Goodyear rebate?

Use the official Goodyear Rebate Center to submit a claim or check its status. Keep the invoice, offer number, submission confirmation, and claim information.

How do I complain about a Goodyear Auto Service location?

Start with the service advisor and store manager. If the concern remains unresolved, call Goodyear Consumer Relations and request a case number.

Are all Goodyear dealers owned by Goodyear?

No. The Goodyear locator and Tire & Service Network may include independently operated providers. Check the store listing and invoice to identify the business that completed the transaction.

How do I check whether a Goodyear tire has been recalled?

Use Goodyear’s recall lookup with the tire’s DOT information. Customers can also search NHTSA’s tire and equipment recall database.

What is the Goodyear credit-card customer service number?

The Goodyear and Just Tires credit-card customer service number is 1-800-767-0291.

Where is Goodyear’s corporate office?

The Goodyear Tire & Rubber Company is headquartered at 200 Innovation Way, Akron, OH 44316-0001. The corporate phone number is 1-330-796-2121.

Is CustomerServiceNumbers.com affiliated with Goodyear?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with The Goodyear Tire & Rubber Company.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com reviews publicly available company resources, verifies contact routes, distinguishes customer service from corporate-office and third-party support, and provides a moderated section for consumers to submit reviews based on their own experiences.

Contact information, warranty terms, promotional offers, store ownership, and operating hours can change. Confirm important details through Goodyear’s official website before making a purchase, submitting a claim, or relying on a particular policy.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides contact information, complaint guidance, and a rating and comment section where consumers can submit reviews based on their own experiences.

Note: This website listing is not associated with The Goodyear Tire & Rubber Company. Goodyear does not provide customer support through this website. Contact Goodyear, the selling retailer, installer, service location, account servicer, or appropriate government agency directly for assistance.