GolfNow Customer Service, Cancellations and Reviews

GolfNow is an online marketplace for booking tee times at participating golf courses. Customers may need assistance with reservation changes, cancellations, weather closures, Hot Deals, account credits, payment questions or GolfPass memberships.

GolfNow’s current support process directs customers to manage active bookings through the Upcoming Reservations section of their account. Online chat is generally the most clearly published contact method. The reservation-assistance number above continues to appear on GolfNow-hosted course pages, but GolfNow does not publish telephone hours on its main contact page.

How to Change or Cancel a GolfNow Reservation

Sign in to GolfNow and open the Upcoming Reservations section. Select the applicable reservation and look for the option to modify the number of players or cancel. Available options depend on the booking type, the course’s policy and how close the request is to the scheduled tee time.

GolfNow states that eligible reservations generally may be refunded when they are modified or canceled at least 24 hours before the tee time or when the golf course is closed on the day of play. Review the current GolfNow cancellation instructions before making a change.

Do not assume that changing the date or time will simply move the existing reservation. GolfNow may require cancellation of the original booking and creation of a new reservation at the currently available price.

GolfNow or the Golf Course: Who Should You Contact?

Contact GolfNow about problems involving the online reservation, prepaid GolfNow charges, Hot Deals, GolfNow credits, convenience fees, promo codes, account access or GolfPass benefits.

Contact the golf course directly about course conditions, local weather, check-in requirements, dress codes, cart availability, remaining green fees collected at the course or whether the course is open for play.

For a weather cancellation, contact the course first to confirm that it is closed. GolfNow may need confirmation from the course before approving a refund or credit.

Weather Closures and Refunds

GolfNow says an unplayed reservation may be canceled and refunded when the golf course is closed on the day of play. A personal decision not to play because of rain or poor conditions is not necessarily treated as a course closure.

If the course confirms that it is closed, contact GolfNow and provide the confirmation number and the name of the course representative. Eligible refunds may require approximately five to seven business days to process. See GolfNow’s current weather policy.

Hot Deals and Tee Time Protection

Hot Deals can have stricter cancellation and refund conditions than standard tee times. GolfNow’s support information states that Tee Time Protection may allow an eligible Hot Deal reservation to be canceled as late as one hour before play. Refunded amounts under this protection are generally issued as GolfNow credit rather than returned to the original payment method.

Check whether protection was included with the reservation and review the conditions shown at checkout. Additional information is available in GolfNow’s Worry-Free Tee Times guidance.

Changing the Number of Players

Eligible bookings may display a “Modify Players or Cancel” option in Upcoming Reservations. GolfNow provides separate player-change instructions.

Adding a player depends on the course’s remaining availability and may require a separate reservation. Removing a player close to the tee time may not qualify for a refund. Contact the course as well if the online reservation does not show the correct party size.

Convenience Fees and GolfNow Credits

Convenience fees do not always follow the same refund rules as the tee-time charge. GolfNow states that a convenience fee may be refunded when the course is closed on the day of play and the golfer did not begin the round. Review the current convenience-fee policy.

Depending on the booking type and cancellation terms, an eligible amount may be returned as GolfNow account credit instead of being sent back to the original card. Check the payment options in your account before assuming that a refund is missing.

Duplicate, Failed or Missing Reservations

If checkout produced an error, check Upcoming Reservations and your email before booking again. A confirmation email or reservation displayed in the account usually indicates that the booking was completed.

If two reservations were created, contact GolfNow promptly. Provide both confirmation numbers and screenshots of the charges. A pending card authorization is not always a completed charge and may disappear automatically, depending on the card issuer.

GolfPass Membership Support

GolfPass and GolfPass+ membership questions should be directed to GolfPass rather than the golf course. GolfPass members can call 1-833-465-3847 or use the official GolfPass contact page.

To stop a GolfPass membership from renewing, visit the Manage Membership section and turn off automatic renewal before the renewal date. The cancellation normally takes effect at the end of the applicable membership period. See the official GolfPass cancellation instructions.

A membership purchased through Apple, another app store or a participating service provider may need to be canceled through that provider.

Escalating an Unresolved GolfNow Problem

1. Save the reservation confirmation, payment receipt and screenshots.
2. Confirm the course’s status directly if weather or closure is involved.
3. Use GolfNow chat and request a case or reference number.
4. Write down the representative’s name and the promised resolution date.
5. If a promised credit does not appear, reply through the same support case with the original confirmation number.
6. Contact the card issuer only after giving GolfNow a reasonable opportunity to investigate a completed charge.

GolfNow Customer Reviews and Complaints

CustomerServiceNumbers.com has not yet received a customer rating or written review for GolfNow. If you have contacted GolfNow about a reservation, cancellation, refund, account credit or membership problem, you may submit a firsthand review below.

Describe the support method you used, how long the response took and whether GolfNow resolved the issue. Do not include private booking, account or payment information.

Share Your GolfNow Experience

Help other customers by sharing an honest account of your experience with GolfNow. Useful reviews explain the original problem, how the customer contacted GolfNow, the response received and whether the company provided a satisfactory resolution.

Please keep reviews factual and based on your own experience. Avoid including accusations you cannot support, offensive language or personally identifying information about employees or customers.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has published customer-service information since 2004. We review company contact details, support options and related links against current official sources whenever a page is updated.

Company phone numbers, operating hours, cancellation rules and refund policies can change. Customers should confirm important information through GolfNow’s official website or support center before taking action.

Related Customer Service Pages

• GolfLogix Customer Service
• Golf Channel Customer Service

Last updated: August 12, 2026.