Express Scripts, also known as Express Scripts Pharmacy by Evernorth, provides pharmacy benefit management and home delivery pharmacy services for many health plans, employers, government programs, Medicare plans, and TRICARE members. Customers may contact Express Scripts for help with prescriptions, refills, home delivery, order status, pharmacy benefits, prior authorization questions, online account access, Medicare prescription benefits, TRICARE pharmacy benefits, Accredo specialty pharmacy, and unresolved complaints.
How to Contact Express Scripts Customer Service
- Express Scripts Pharmacy Customer Service: 1-800-282-2881
- Express Scripts TTY: 1-800-759-1089
- Medicare Member Support: 1-866-529-4917
- Medicare TTY: 1-800-899-2114
- TRICARE Member Support: 1-877-363-1303
- TRICARE TTY: 1-877-540-6261
- Accredo Specialty Pharmacy: 1-877-222-7336
- Website and Online Account Support: 1-800-711-5672
- Fraud Tip Hotline: 1-866-216-7096
- Fraud Tip Email: fraudtip@evernorth.com
- Website: www.express-scripts.com
- Express Scripts Contact Page: Express Scripts Contact Us
- Account Login: Express Scripts Login
- Corporate Address: Express Scripts, 1 Express Way, St. Louis, MO 63121
Express Scripts Customer Service Hours
Express Scripts lists many major customer-service lines as available 24 hours a day, 7 days a week, including Express Scripts Pharmacy, Medicare member support, TRICARE member support, Accredo Specialty Pharmacy, website support, and the fraud hotline. Plan-specific support options may also appear after you log in to your Express Scripts account.
Best Ways to Get Help from Express Scripts
The best way to contact Express Scripts depends on your plan and the type of prescription issue. The number on the back of your member ID card is usually the best starting point because prescription benefits can vary by employer, health plan, Medicare plan, or government program. If you do not have the card available, call Express Scripts Pharmacy at 1-800-282-2881.
For Prescription, Refill, or Home Delivery Help
Call 1-800-282-2881 for help with prescriptions, refills, home delivery, order status, prescription transfers, medication questions, pharmacy benefits, replacement medications, and general Express Scripts Pharmacy support.
For Medicare Members
Medicare members can call 1-866-529-4917 for help with Medicare prescription benefits. Have your Medicare plan information, member ID card, medication list, pharmacy information, and any coverage notice ready before calling.
For TRICARE Members
TRICARE members can call 1-877-363-1303 for TRICARE Beneficiary Customer Service or technical support. TRICARE members should also use the TRICARE-specific Express Scripts site for order status, prescription transfers, account access, pricing, and plan-specific pharmacy information.
For Accredo Specialty Pharmacy
Accredo Specialty Pharmacy by Evernorth handles many specialty medications. Call 1-877-222-7336 for Accredo support. Specialty medications may require coordination with your doctor, health plan, prior authorization, copay assistance, delivery scheduling, or clinical support.
For Website or Login Problems
Call 1-800-711-5672 for technical support or help with your Express Scripts online account. This may include login problems, password resets, online prescription tools, account verification, and website errors.
For Fraud Concerns
Call the Express Scripts fraud tip hotline at 1-866-216-7096 or email fraudtip@evernorth.com if you need to report suspected fraudulent activity connected to Express Scripts or Evernorth.
What to Have Ready Before Contacting Express Scripts
- Your Express Scripts member ID card
- The number on the back of your prescription ID card
- Your full name, date of birth, and mailing address
- The prescription name, strength, and prescription number, if available
- Your doctor’s name and phone number
- Your pharmacy name and location, if the issue involves a retail pharmacy
- Order number, tracking number, or shipment information
- Insurance plan, Medicare plan, or TRICARE information
- Copies of denial notices, prior authorization requests, billing statements, or account messages
- A short explanation of the problem and the resolution you are requesting
Express Scripts Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 2 Express Scripts reviews with an overall rating of 2.0 out of 5 stars. The live CSN review sentiment is negative and support-focused. One reviewer complained about TRICARE login or ID verification problems, while another complained about unwanted prescription overfills and difficulty getting the issue corrected.
Because the visible CSN review sample is small and older, customers should read the individual comments and consider leaving a current review below if they have recently contacted Express Scripts about prescriptions, home delivery, Medicare, TRICARE, prior authorization, billing, account access, or complaint resolution.
Common Express Scripts Customer Complaints
Customers searching for Express Scripts customer service often need help with:
- Prescription refills, renewals, or transfers
- Home delivery order delays or missing shipments
- Prescription overfills, duplicate orders, or unwanted automatic refills
- Prior authorization, step therapy, or drug coverage questions
- Medication pricing, copays, or benefit changes
- Medicare prescription benefit questions
- TRICARE pharmacy benefit and login issues
- Accredo specialty medication support
- Online account login, ID verification, or password reset problems
- Billing, payment, or refund questions
- Difficulty reaching the correct department or getting a clear answer
Express Scripts Prescription and Home Delivery Help
Express Scripts Pharmacy is commonly used for maintenance medications and home delivery prescriptions. If your prescription has not arrived, check your online account first for order status, refill history, tracking information, prescription status, and any messages about missing doctor approval, prior authorization, payment, or address confirmation.
If you need medication urgently, ask Express Scripts whether a local retail pharmacy fill, emergency supply, transfer, or replacement shipment is available under your plan. Do not wait until you are out of medication before contacting support about a delayed prescription.
Prior Authorization and Coverage Issues
Some prescriptions may require prior authorization, step therapy, quantity limits, or plan review before Express Scripts can process the prescription. If your medication is denied or delayed, ask whether the issue is a plan coverage rule, doctor documentation issue, pharmacy claim rejection, missing prescription, or prior authorization requirement.
Keep copies of denial notices, doctor submissions, appeal instructions, and pharmacy messages. If your plan allows appeals, follow the deadline and process listed in the notice.
TRICARE and Medicare Express Scripts Help
TRICARE and Medicare members may have separate phone numbers, websites, plan rules, drug formularies, ID cards, and appeal processes. If you are a TRICARE or Medicare member, use the program-specific phone number listed above and keep your plan documents available.
If your issue involves both Express Scripts and your health plan, ask which organization is responsible for the next step. This may be Express Scripts, your doctor, your health plan, TRICARE, Medicare plan support, Accredo, or the retail pharmacy.
Express Scripts Billing and Payment Help
If your issue involves a charge, copay, refund, or billing dispute, compare your Express Scripts account history with your bank, card, or health plan statement. Ask support to explain whether the charge is for a home delivery order, Medicare prescription benefit, specialty medication, deductible, copay, coinsurance, or plan rule.
Express Scripts Scam and Fraud Warning
Be careful with unexpected calls, texts, emails, or websites claiming to be Express Scripts, Evernorth, Medicare, TRICARE, or Accredo. Do not provide your password, full Social Security number, banking information, or payment information through a suspicious link or to an unknown caller.
If you receive a suspicious message about your prescriptions, benefits, delivery, or account, go directly to the official Express Scripts website or call the number on the back of your member ID card. Suspicious activity can also be reported to the Express Scripts fraud tip hotline at 1-866-216-7096 or by email at fraudtip@evernorth.com.
How to Escalate an Express Scripts Problem
If your Express Scripts issue is not resolved after the first contact, take these steps:
- Save your prescription information, order number, tracking number, denial notice, case number, and support messages.
- Write down the date, time, department, and phone number used for each contact.
- Ask whether your issue is being handled by Express Scripts Pharmacy, your health plan, Medicare support, TRICARE support, Accredo, your doctor, or a retail pharmacy.
- Request written confirmation of any prescription change, refill cancellation, shipment status, refund decision, prior authorization status, or appeal instruction.
- If your medication is delayed and medically necessary, ask about urgent options such as a temporary fill, local pharmacy fill, replacement shipment, or doctor intervention.
- If the issue involves a denial or coverage dispute, follow the appeal or grievance process listed by your plan.
- If the issue involves suspected fraud or an unauthorized charge, contact your bank, health plan, or the Express Scripts fraud hotline as appropriate.
Related Pharmacy and Healthcare Customer Service Pages
- CVS Customer Service
- Walgreens Customer Service
- Walmart Customer Service
- Amazon Prime Customer Service
- UnitedHealthcare Customer Service
- Cigna Customer Service
Related Corporate Office Page
Other Helpful Consumer Resources
- CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
- ChargeOnMyCard.com – Look up confusing or unknown credit card charges.
- ThinkItsAScam.com – Research suspicious pharmacy messages, fake Medicare calls, and online scams.
- ZeroStars.org – Read and share customer complaints and reviews.
- CSNDB.com – Find additional customer service contact and support resources.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Express Scripts, Evernorth, Cigna, Accredo, TRICARE, Medicare, or any health plan, and the information on this page is provided for consumer reference only.
Share Your Express Scripts Customer Service Experience
Have you contacted Express Scripts customer service recently? Share your experience below. Your review can help other customers understand how Express Scripts handles prescription refills, home delivery, Medicare support, TRICARE support, prior authorizations, billing, website access, Accredo specialty pharmacy, fraud concerns, and complaint resolution.
Disclaimer: CustomerServiceNumbers.com is not affiliated with Express Scripts, Evernorth, Cigna, Accredo, TRICARE, Medicare, or any health plan. Contact information may change, and customers should confirm details directly with Express Scripts or their plan when possible. This page is for customer-service information only and is not medical advice. For medical emergencies or urgent medication concerns, contact your doctor, pharmacist, or emergency services.
Leave a Review