Principal Customer Service, Reviews and Complaints

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Need help with Principal customer service, a life insurance policy, retirement plan, annuity, disability claim, dental or vision benefit, account login, payment, tax form, beneficiary change, or complaint? This page lists verified Principal support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with Principal Financial Group, Principal Life Insurance Company, Principal Securities, Principal Asset Management, or any Principal affiliate.

Principal Customer Service Numbers

Principal has different phone numbers depending on the product or account. Use the support route that matches your policy, claim, retirement account, annuity, benefit, or investment account.

Principal Corporate Address

Principal Financial Group is headquartered in Des Moines, Iowa. For account, claim, policy, beneficiary, payment, tax form, or retirement-plan help, use the correct customer service number or online account tools before mailing documents to a corporate address.

Principal Financial Group
711 High Street
Des Moines, IA 50392

Use the Correct Principal Support Route

Principal serves customers through life insurance, retirement plans, annuities, mutual funds, disability insurance, employee benefits, dental, vision, and other financial products. The fastest support route is usually the number listed on your policy, account statement, employer benefits packet, claim form, or online account.

Principal Life Insurance Customer Service

For Principal life insurance questions, call 1-800-247-9988. This route is best for policy questions, beneficiary questions, claim status, forms, policy changes, and account support related to life insurance.

  • Life insurance policy questions
  • Beneficiary changes or beneficiary confirmation
  • Premium payment questions
  • Life insurance claim questions
  • Policy value or policy document questions
  • Address, phone, email, or account updates
  • Online account access for life insurance

Principal Claims Help

Principal provides claim submission options for several insurance and benefit products. The correct claim path depends on the product involved.

For claim issues, keep your policy number, claim number, employer name if coverage is through work, forms, medical documentation, death certificate information, payment records, and any written response from Principal in a private file.

Principal Retirement Plan Customer Service

For employer-sponsored retirement accounts such as a 401(k), 403(b), ESOP, or similar workplace plan, call 1-800-547-7754. Retirement-plan support can help with account access, contributions, beneficiaries, investment elections, rollovers, loans, withdrawals, and plan documents.

If your issue involves a rollover, withdrawal, loan, beneficiary change, required minimum distribution, or tax form, verify the rules directly with Principal, your employer, your plan administrator, or a qualified tax or financial professional.

Principal Annuity Customer Service

For Principal annuity questions, call 1-800-852-4450. Annuity questions may involve contract values, withdrawals, income payments, beneficiary changes, tax forms, transfers, and account access.

  • Annuity Customer Service: 1-800-852-4450
  • Annuity Hours: Monday-Friday, 7 AM-6 PM Central Time

Before making an annuity withdrawal, surrender, transfer, exchange, beneficiary change, or tax-related decision, confirm the current rules and possible tax consequences directly with Principal and a qualified professional.

Principal Disability, Dental, Vision, and Employee Benefits

Principal also provides employee benefits and insurance products such as disability, group life, dental, vision, accident, critical illness, hospital indemnity, short-term disability, long-term disability, paid family and medical leave, and state disability insurance.

For employer-sponsored dental, vision, or insurance benefit changes, your employer may need to handle dependent changes, coverage changes, address changes, and continuation-of-coverage questions.

Principal Online Account, Forms, and Tax Help

Principal’s online account tools can help customers view balances, update contact information, manage beneficiaries, check claim status, view tax forms, and access policy or retirement-plan details.

Tax, beneficiary, rollover, withdrawal, loan, death claim, disability, and retirement-income decisions can have legal or financial consequences. CustomerServiceNumbers.com cannot provide tax, investment, legal, insurance, or financial advice.

Information to Have Ready Before Contacting Principal

  • Your policy number, contract number, account number, or plan number
  • The policyholder, account owner, participant, claimant, insured person, or beneficiary name
  • The product type, such as life insurance, retirement plan, annuity, disability, dental, vision, mutual fund, or employee benefit
  • The employer or plan sponsor if coverage is through work
  • Claim number, case number, or transaction confirmation if available
  • Billing statement, premium notice, tax form, rollover request, withdrawal request, loan notice, or beneficiary form if relevant
  • Medical, disability, or claim documentation if calling about insurance benefits
  • Any prior representative name, case number, or written response

Principal Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for Principal. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific Principal issues based only on this website.

If you have contacted Principal about life insurance, retirement plans, annuities, disability insurance, dental or vision benefits, mutual funds, employee benefits, online account access, tax forms, claims, payments, beneficiary changes, or a complaint, you can share your experience below. Helpful reviews explain the product involved, which support route you used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for Principal Reviews

Insurance and financial-services reviews can involve private financial, medical, employment, beneficiary, tax, retirement, and legal information. Do not post policy numbers, claim numbers, account numbers, plan numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, beneficiary names, medical records, disability paperwork, death-certificate details, tax forms, retirement account details, annuity contract information, employer benefit documents, payment details, settlement information, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own Principal customer service experience.

How to Escalate a Principal Complaint

If your issue is not resolved during the first contact, ask for a case number, claim number, supervisor review, written explanation, or the correct complaint route for your product. Keep a timeline of calls, emails, letters, payments, forms, claim updates, document requests, and promised follow-up dates.

  • Use the product-specific phone number for your policy, account, claim, or plan.
  • Ask Principal to confirm which department is handling your issue.
  • Request written confirmation for claim, beneficiary, billing, tax, rollover, policy, account, or plan decisions.
  • For employer-sponsored benefits, involve your employer or plan administrator if eligibility or coverage is disputed.
  • If the issue involves insurance regulation, contact your state insurance department for guidance.
  • If the issue involves investments, securities, or retirement accounts, use the appropriate firm, employer, regulatory, or financial-professional complaint route.

Common Principal Customer Service Issues

  • Finding the right Principal department for a policy or account
  • Life insurance claim or beneficiary questions
  • Retirement plan login, rollover, withdrawal, loan, or tax-form questions
  • Annuity withdrawal, income payment, transfer, or surrender questions
  • Disability claim status or medical documentation questions
  • Dental or vision benefit routing issues
  • Payment not applied or premium notice questions
  • Online account registration or password problems
  • Confusion between Principal, an employer, a plan administrator, VSP, and a financial professional

Related Customer Service Numbers Pages

Frequently Asked Questions About Principal Customer Service

What is the Principal customer service number?

Principal lists general customer service at 1-800-986-3343. Product-specific numbers may be better depending on whether you need help with life insurance, a retirement plan, an annuity, disability insurance, employee benefits, or mutual funds.

What is the Principal life insurance phone number?

Principal lists life insurance support at 1-800-247-9988, Monday-Friday, 7 AM-6 PM Central Time.

What is the Principal retirement plan phone number?

Principal retirement plan participants can call 1-800-547-7754, Monday-Friday, 7 AM-9 PM Central Time.

What is the Principal annuity phone number?

Principal annuity customers can call 1-800-852-4450, Monday-Friday, 7 AM-6 PM Central Time.

Can CustomerServiceNumbers.com access my Principal account or policy?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To access policies, claims, accounts, retirement plans, tax forms, beneficiary records, disability claims, annuities, or payments, contact Principal directly through its official website, login portal, forms, or product-specific support number.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by Principal Financial Group, Principal Life Insurance Company, Principal Securities, Principal Asset Management, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, annuity, retirement, payment, beneficiary, tax, disability, dental, vision, and investment information directly with Principal, your employer, your plan administrator, your financial professional, your attorney, your tax professional, or the appropriate official organization.

Share Your Experience

Have you contacted Principal about a life insurance policy, retirement plan, annuity, disability claim, dental or vision benefit, mutual fund, payment, tax form, beneficiary change, online account, employer benefit, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

Privacy reminder: Do not post policy numbers, claim numbers, account numbers, Social Security numbers, beneficiary details, death-certificate details, medical records, disability paperwork, tax forms, payment information, retirement account details, addresses, phone numbers, emails, legal documents, or private screenshots in a public review.

Page Update Note: This Principal customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Principal Financial Group, Principal Life Insurance Company, Principal National Life Insurance Company, Principal Securities, Principal Asset Management, VSP, or any Principal affiliate. Phone numbers, addresses, links, product information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change beneficiaries, provide legal advice, provide tax advice, provide insurance advice, provide investment advice, resolve disability claims, or manage annuity or retirement accounts. Contact Principal, your employer, your plan administrator, your financial professional, your attorney, your tax professional, or the appropriate official organization for help with your specific issue.

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