Michaels customer service can help with online orders, store purchases, returns, refunds, pickup orders, Michaels Rewards, coupons, custom framing and product concerns. For an issue involving a specific store, starting with that location or its store manager can often be the fastest option.
How to Contact Michaels Customer Service
- Michaels Customer Care: 1-800-642-4235
- Customer Care hours: Monday-Friday, 8:00 AM-7:00 PM CT; Saturday, 9:00 AM-6:00 PM CT
- Customer Care and chat: Michaels Customer Care
- Returns: Michaels Return Policy
- Order tracking: Available through Michaels Customer Care and the customer’s online account
- Store locator: Find a Michaels Store
- Corporate/customer correspondence: Michaels Stores, Inc., 3939 W. John Carpenter Freeway, Irving, TX 75063
- Official website: Michaels.com
Best Michaels Support Route by Issue
- Online order: Check the order through your Michaels account or order-tracking tools.
- Return or refund: Start through the online return process or visit a Michaels store for an eligible purchase.
- Pickup order: Use order tracking or contact the selected store.
- Damaged or incorrect shipment: Contact Customer Care and keep the product, shipping box and photographs.
- Store complaint: Ask for the manager at the Michaels location involved.
- Custom framing issue: Start with the framing department or manager at the store that completed the order.
- Rewards or coupon issue: Contact Michaels Customer Care with the Rewards account information and receipt.
- Michaels Credit Card: Contact Comenity Capital Bank at 1-800-304-3102.
- Marketplace or MakerPlace purchase: Use the return/support process attached to that third-party order.
Information to Have Before Contacting Michaels
- Order number or receipt
- Email address or phone number associated with the account
- Michaels Rewards information when relevant
- Store location for an in-store complaint
- Product name or item number
- Purchase, pickup or delivery date
- Tracking information
- Photos of damaged or incorrect merchandise
- Return confirmation or carrier tracking
- The specific resolution you are requesting
Michaels Returns and Refunds
Most eligible Michaels merchandise can currently be returned within 60 days of purchase.
For a standard return, merchandise generally needs to be:
- New
- Unused
- In its original packaging
Eligible Michaels.com orders can generally be returned:
- At a Michaels store
- Through the online return process
- By mail when instructed by Michaels
If you need assistance starting an online return, call 1-800-642-4235.
Michaels Returns Without a Receipt
Michaels requires proof of purchase for returns but may attempt to locate a transaction.
Receipt lookup may be available using:
- A Michaels Rewards account
- The credit or debit card used for the transaction
If Michaels cannot locate the receipt, valid photo identification may be required.
An eligible no-receipt refund may be based on the item’s lowest selling price during the previous 90 days and issued as a Store Return Card.
Michaels reserves the right to limit or refuse returns.
Items With Special Michaels Return Rules
Not every Michaels product follows the standard 60-day policy.
Current exceptions include:
- Clearance merchandise: Final sale
- Cut fabric: Final sale except where required by law
- Gift and prepaid cards: Not ordinarily returnable
- Opened trading cards: Not returnable
- Cricut products: Must generally be unopened with receipt for an ordinary return; manufacturer warranty applies to defective opened products
- Glowforge equipment: Special 14-day and manufacturer-support rules apply
- Custom framing: May be reworked at the original store within 14 days of pickup
Review the current policy before buying an expensive machine, clearance product or custom item.
Michaels Exchanges
Michaels’ current online return process does not provide direct exchanges.
For an online purchase, the customer generally needs to:
- Return the unwanted product.
- Wait for the applicable refund process.
- Place a new order for the replacement product.
Eligible purchases handled directly at a Michaels store may have additional exchange options under the in-store return policy.
Michaels Order Cancellation
Cancellation options depend on how the order will be fulfilled.
For a ship-to-home order, cancellation may only be available during a short period immediately after the order is submitted.
Store-pickup orders can generally be cancelled through the order-tracking system while cancellation remains available.
Michaels cannot change the shipping address after a completed order has been submitted.
Review an online order immediately after checkout if the address, quantity or product is incorrect.
Michaels Store Pickup
Michaels offers Buy Online, Pick Up In Store at participating locations.
Wait for the ready-for-pickup notification before going to the store.
Current pickup guidance says customers generally have five business days to collect an order. An order that is not picked up within the applicable period may be cancelled and refunded.
Bring valid government-issued identification when required.
An additional pickup person can be designated through the order system.
The pickup location cannot be changed after the order has been placed. If the wrong store was selected, cancel the pickup order when possible and place another order for the correct location.
Michaels Same-Day Delivery
Select Michaels stores offer same-day delivery for qualifying merchandise.
Eligibility and delivery charges depend on:
- Store inventory
- Delivery address
- Order value
- Time the order was placed
Orders placed after the current same-day cutoff may arrive the following day.
For a missing or incorrect same-day delivery, keep the order confirmation and contact Michaels Customer Care.
Michaels Marketplace and MakerPlace Returns
Michaels.com now includes products sold by third parties.
These purchases do not always follow the same return rules as merchandise sold directly by Michaels.
Marketplace: A return is generally initiated through the order details and shipped directly back to the third-party seller using the instructions provided.
MakerPlace: Individual sellers establish their own return policies. Current seller options include:
- No returns
- 30-day returns
- 60-day returns
Marketplace and MakerPlace products generally cannot be returned through the normal Michaels in-store return process.
Check the seller name and return policy before buying a third-party product.
Michaels Custom Framing Customer Service
Custom framing problems should begin with the Michaels location where the framing work was completed.
Keep:
- Framing receipt
- Order information
- Pickup date
- Photos showing the issue
- Any written design or completion details
Michaels currently allows qualifying custom-framing orders to be reworked at the same store within 14 days of pickup.
Ask for the framing department manager or store manager if the issue is not resolved initially.
Michaels Rewards Help
Michaels Rewards members earn rewards on qualifying purchases according to the current tier and program terms.
Rewards generally appear within approximately 48 hours after an eligible purchase or shipment.
If you forgot to provide your Rewards account information during an eligible purchase, Michaels currently allows an existing member up to 14 days after the purchase to add the transaction.
Some purchases do not earn Rewards, including certain:
- Gift cards
- Extended warranties
- Third-party MakerPlace merchandise
- Taxes and shipping charges
For missing Rewards, keep the receipt and contact Michaels Customer Care.
Michaels Credit Card Customer Service
The Michaels Credit Card is issued by Comenity Capital Bank.
Credit-card billing, payments, interest, lost cards, disputes and account-management questions should go to the card issuer rather than ordinary Michaels store Customer Care.
- Michaels Credit Card Customer Care: 1-800-304-3102
- TDD/TTY: 1-888-819-1918
Current Michaels Rewards terms say qualifying purchases made with the Michaels Card earn 9% in Rewards when the card and Rewards accounts are properly linked.
Do not post card numbers, account balances or billing statements in a public review.
Michaels Coupons and Price Matching
Michaels maintains separate coupon and price-match rules.
For qualifying Michaels.com purchases, a customer who finds a lower eligible price within seven days can contact Michaels.com Customer Service and request a price adjustment.
The product must satisfy the current price-match requirements, including being identical and currently available.
Marketplace and MakerPlace merchandise sold by third parties is excluded from ordinary price matching.
Save a screenshot or copy of the advertised price until the request has been resolved.
Michaels and JOANN Products
Michaels has acquired select JOANN fabric and yarn intellectual property and private-label brands.
As a result, shoppers may now find additional former JOANN-branded or JOANN-associated yarn, fabric and sewing products at Michaels.
Michaels and the former JOANN retail business should not be treated as interchangeable customer-service operations for historical orders.
For a product currently purchased from Michaels, use Michaels Customer Care and the return policy attached to the Michaels transaction.
How to Escalate a Michaels Complaint
- For a store issue, start with the store manager.
- For an online-order issue, use your order history or Customer Care.
- Call 1-800-642-4235 if the first support route does not resolve the problem.
- Provide the store location, order or receipt information privately.
- Explain the problem in a short timeline.
- Keep receipts, tracking, photos and previous correspondence.
- Ask for confirmation of any promised refund, replacement or account adjustment.
- For unresolved corporate correspondence, use Michaels’ current Irving, Texas address.
Michaels Corporate Office Information
Michaels currently lists:
Michaels Stores, Inc.
3939 W. John Carpenter Freeway
Irving, TX 75063
Routine store, online-order, return, Rewards and pickup problems should begin with Customer Care or the relevant Michaels store rather than corporate correspondence.
For additional headquarters and escalation information, see the Michaels Corporate Office Headquarters page.
Michaels Reviews and Complaints
CustomerServiceNumbers.com currently displays a Michaels rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving Michaels stores, product selection, pickup, online orders, returns, framing, coupons or Customer Care.
What to Include in a Michaels Review
Helpful reviews can describe:
- Store location or online purchase
- Order or pickup experience
- Return or refund
- Damaged or incorrect merchandise
- Custom framing experience
- Rewards or coupon issue
- Store-manager response
- Customer Care response time
- Whether the problem was ultimately resolved
Privacy Warning for Michaels Reviews
Do not publish your full order number, home address, telephone number, email address, Rewards account details, gift-card information, credit-card number, password or other sensitive information in a public review.
Crop personal information from receipts, shipping labels, framing paperwork and account screenshots before posting them publicly.
Provide identifying order and account information privately through Michaels’ official support channels.
Related Arts and Crafts Customer Service Pages
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Share Your Michaels Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Michaels Stores, Inc., The Michaels Companies, Inc., Comenity Capital Bank, MakerPlace sellers, Marketplace sellers or any product manufacturer. Michaels does not provide customer support through this website.
Phone numbers, support hours, return rules, rewards benefits, coupon terms, pickup procedures and third-party seller policies can change. Verify current information directly with Michaels, the responsible seller or the applicable financial-services provider before acting on a specific order, return or account issue.