Hobby Lobby uses different customer-service routes for physical-store concerns and HobbyLobby.com orders. Choosing the correct number first can help avoid being transferred between the retail-store and ecommerce teams.
Hobby Lobby Customer Service Phone Numbers
- Store locations and corporate-office assistance: 1-855-329-7060
- HobbyLobby.com online-order support: 1-800-888-0321
- Online-order support from Alaska, Hawaii, or outside the United States: 1-405-745-1275
- Gift-card balance inquiries: 1-877-303-4938
- Customer-service hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time
- Online contact form: Contact Hobby Lobby
- Store locator and local telephone numbers: Find a Hobby Lobby store
- Official website: HobbyLobby.com
Regular Hobby Lobby store hours are Monday through Saturday, 9:00 a.m.–8:00 p.m. Stores are closed Sunday. Holiday schedules and temporary changes can vary, so check the store locator before traveling.
Which Hobby Lobby Department Should You Contact?
Individual Store Problems
Contact the specific store for questions involving local inventory, shelf or register pricing, employee conduct, store cleanliness, custom framing, a store return, or an item left at the location. Use the store locator to find the location’s direct telephone number.
For an unresolved store complaint, ask for the store manager. If the manager cannot resolve it, call 1-855-329-7060 or submit the official contact form. Have the store number or address, visit date, receipt information, department involved, and requested resolution available.
HobbyLobby.com Order Problems
Call 1-800-888-0321 for an online order that is delayed, damaged, defective, incorrect, incomplete, canceled unexpectedly, or associated with a refund problem. Customers in Alaska, Hawaii, or outside the United States can call 1-405-745-1275.
You can also use the online order-status page. Keep the order number, billing ZIP code, email address, shipment tracking, photographs, and prior support correspondence available, but do not post that information publicly.
Hobby Lobby Mailing Addresses
Store and Corporate-Office Correspondence
Hobby Lobby Stores, Inc.
Attn: Customer Service or Corporate Offices
7707 SW 44th Street
Oklahoma City, OK 73179
Online-Order Correspondence
Hobby Lobby Stores, Inc.
7600 A SW 44th Street
Oklahoma City, OK 73179
Online Returns by Mail
Hobby Lobby Stores, Inc.
Attn: Returns
7600 A SW 44th Street
Oklahoma City, OK 73179
Hobby Lobby Returns and Refunds
Returning an In-Store Purchase
- With the original receipt: Eligible merchandise returned within 90 days may qualify for an exchange, store credit, or refund based on the original payment method.
- Check purchases: A 10-calendar-day waiting period may apply before a refund is issued; merchandise credit may be offered waiting instead.
- Without the original receipt: An eligible item may qualify for an exchange or merchandise credit based on its lowest selling price during the previous 60 days.
- Identification: Valid identification is required for a no-receipt return.
- Return limits: Hobby Lobby may limit or refuse certain no-receipt returns or returns involving restricted merchandise.
Review the current in-store return policy before visiting the store.
Returning a HobbyLobby.com Purchase
- Eligible products sold and shipped by HobbyLobby.com generally have a 90-day return window.
- Eligible individual online items under the bulk-purchase threshold may be returned or exchanged at a Hobby Lobby store.
- An online purchase with a single line-item total of $250 or more is generally treated as a bulk purchase and must be returned to HobbyLobby.com. Certain individually priced Christmas trees, furniture, and wall décor may be exempt from that threshold.
- Seasonal merchandise from a bulk purchase may be subject to a restocking fee.
- Merchandise must remain in sellable condition. Opened or used merchandise may be refused.
- Online price adjustments cannot be completed by a retail store.
Bring the order invoice when returning an eligible online purchase to a store. Without the proper documentation, the store may be unable to verify the full purchase price or original payment details.
Damaged, Defective, or Incorrect Online Merchandise
Do not take damaged, defective, or incorrect online merchandise directly to a store. Contact the ecommerce team at 1-800-888-0321 before returning it, and retain the product, shipping carton, packaging, photographs, and delivery label until Hobby Lobby provides instructions.
Returns by Mail and Refund Timing
Customers generally pay return shipping unless the return resulted from a Hobby Lobby error and the item cannot be returned at a store. Mailed returns may require approximately two weeks for processing after receipt. Eligible refunds normally go to the original credit card, while purchases made with a Hobby Lobby gift card are refunded to a gift card.
Check the complete online return policy and prohibited-return rules before sending an item.
Shipping, Delivery, Pickup and Curbside Support
Hobby Lobby does not offer store pickup or curbside pickup for orders placed on HobbyLobby.com. Online orders are shipped directly to the delivery address.
Standard order processing normally requires one to two business days, followed by the applicable transit time. Many deliveries require an additional three to four business days, although some destinations can take longer. Large or bulky merchandise may use a freight carrier.
For expedited shipping, contact ecommerce customer service before placing the order. Expedited service, delivery dates, destinations, and product eligibility may be limited.
Hobby Lobby Gift Cards
Hobby Lobby gift cards can be used in stores and on HobbyLobby.com. They do not expire. Lost or stolen cards are not replaced, so keep the card and purchase receipt until the balance has been used.
- Gift-card balance telephone number: 1-877-303-4938
- Purchase a gift card: Hobby Lobby gift cards
- Gift-card terms: Privacy and terms
Do not publish a gift-card number, PIN, balance screenshot, or purchase receipt in a public review. If a card appears altered, has an unexpected zero balance, or was purchased from an unauthorized seller, retain the card and receipt and contact Hobby Lobby promptly.
Rewards, Credit Cards and Accounts Receivable Cards
Hobby Lobby’s current customer-service pages do not advertise a new consumer rewards program or a current application for a store-branded consumer credit card. Older references to a Hobby Lobby Rewards Visa should not be treated as a current credit-card offer or application route.
Hobby Lobby separately maintains an Accounts Receivable Card portal. This is not a consumer loyalty program or ordinary rewards credit card. Accounts Receivable Cards can be used only at local Hobby Lobby stores, not on HobbyLobby.com.
Check an Accounts Receivable Card balance or history.
Product Warranties, Custom Framing and Other Services
Product Warranties
Hobby Lobby does not provide one blanket warranty covering every product. Warranty claims generally must be submitted to the product manufacturer. Keep the receipt, packaging, model or item number, photographs, and manufacturer documentation.
Custom Framing
Custom framing is handled through the framing department at an individual Hobby Lobby store. Start with the store where the framing order was placed and ask for the framing department or store manager. Hobby Lobby states that it does not repair broken frames, although a store may help create a similar replacement.
Learn about Hobby Lobby custom framing.
Installation and Third-Party Providers
Hobby Lobby’s official customer-service information does not list a general home-installation program. If an independent contractor or another retailer provided installation or repair service, contact that provider directly and review the provider’s separate agreement.
Marketplace and Third-Party Seller Purchases
HobbyLobby.com is not presented as a third-party marketplace. Its published online-return rules apply to merchandise sold and shipped by HobbyLobby.com. If an item was purchased from an unrelated marketplace, reseller, social-media seller, or liquidation site, that seller or platform controls the order and return process.
Confirm the seller shown on the receipt before contacting Hobby Lobby. Do not send additional payments or return merchandise to an address supplied through an unfamiliar message.
Accessibility Support
If you have difficulty accessing an element of Hobby Lobby’s website or mobile application, call 1-800-888-0321 or use the official contact form. Explain the page, feature, product information, or transaction you could not access and request an accessible communication method.
Read Hobby Lobby’s accessibility information.
Product Recalls and Safety Concerns
Check Hobby Lobby’s recall page if a product breaks unexpectedly, releases small parts, overheats, creates an injury risk, or appears to match a recalled item. Compare the item number, description, and purchase information with the recall notice before using or returning the product.
Review current Hobby Lobby product recalls.
How to Escalate a Hobby Lobby Complaint
- Identify the responsible channel. Use the local store for an in-store issue and ecommerce customer service for a HobbyLobby.com order.
- Ask for store management. For a local problem, speak with the department lead or store manager before contacting corporate customer service.
- Document the issue. Save receipts, order confirmations, return slips, tracking, photographs, dates, and the names or case numbers provided during support contacts.
- State the requested resolution. Clearly request an eligible refund, exchange, replacement, delivery investigation, price review, or management response.
- Contact the appropriate central team. Call 1-855-329-7060 for store concerns or 1-800-888-0321 for online orders.
- Submit a written complaint. Use the official contact form or the appropriate mailing address and retain a copy.
- Contact the payment provider when necessary. For an unresolved unauthorized transaction, contact the card issuer or bank before its dispute deadline.
Fraud, Fake Websites and Impersonation Risks
- Use HobbyLobby.com and verify the domain before signing in or placing an order.
- Be cautious with imitation shopping sites, fake coupons, surveys, gift-card giveaways, social-media sellers, and messages demanding payment by gift card.
- Do not give a caller or message sender your password, verification code, complete payment-card number, or gift-card PIN.
- Do not assume that a telephone number appearing in an advertisement, comment, or unsolicited message belongs to Hobby Lobby.
- If an account or payment method may be compromised, change the relevant passwords and contact the bank or card issuer promptly.
Hobby Lobby Company Information
- Legal name: Hobby Lobby Stores, Inc.
- Operating status: Active
- Ownership: Privately owned
- Founder and CEO: David Green
- President: Steve Green
- Headquarters: Oklahoma City, Oklahoma
- Parent company: No publicly identified parent company
- Affiliate: Mardel Christian & Education
Hobby Lobby Customer Reviews
CustomerServiceNumbers.com displays a 3.0 out of 5 rating for Hobby Lobby based on one review. The visible review is dated July 18, 2015 and is primarily a request for a store near Lexington Park, Maryland, along with a suggestion concerning rubber-stamp inventory. It should not be interpreted as broad evidence of current customer praise or complaints.
Frequently Asked Questions
What is Hobby Lobby’s customer-service number?
Call 1-855-329-7060 for physical-store and corporate-office concerns. Call 1-800-888-0321 for HobbyLobby.com orders.
What are Hobby Lobby’s customer-service hours?
Published telephone-support hours are Monday through Friday, 8:00 a.m.–5:00 p.m. Central Time.
Can I pick up a HobbyLobby.com order at a store?
No. Hobby Lobby states that orders placed online are shipped directly to the customer. Store pickup and curbside pickup are not offered for online orders.
How long do I have to return an item?
Many eligible in-store and online purchases have a 90-day return window, but the receipt, item condition, purchase channel, payment method, product category, and bulk-purchase rules can affect the available resolution.
Can I return a damaged online item to a Hobby Lobby store?
No. Contact ecommerce customer service at 1-800-888-0321 before returning damaged, defective, or incorrect online merchandise.
Do Hobby Lobby gift cards expire?
No. Hobby Lobby states that its gift cards have no expiration date. Lost or stolen cards are not replaced.
Does Hobby Lobby have a rewards credit card?
Hobby Lobby’s current support pages do not promote a new consumer rewards credit card or current consumer application. Its Accounts Receivable Card is a separate in-store account product and is not an ordinary consumer rewards card.
Who handles a Hobby Lobby product warranty?
Warranty claims generally must be submitted to the product manufacturer. Review the packaging and warranty documents for the manufacturer’s contact information.
Who handles a custom-framing complaint?
Begin with the framing department or manager at the store where the order was placed. If the store does not resolve the matter, call 1-855-329-7060.
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Privacy Warning
Do not include your full order number, billing ZIP code, email address, telephone number, home address, complete receipt, payment-card information, gift-card number or PIN, Accounts Receivable Card details, password, verification code, or custom-framing order paperwork in a public review. Describe the problem without exposing information that could be used to access an order, account, card, or refund.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. We independently organize telephone numbers, department routing, complaint paths, return information, and reader-submitted experiences. CustomerServiceNumbers.com is not operated by or affiliated with Hobby Lobby Stores, Inc.
Share Your Hobby Lobby Experience
Have you contacted Hobby Lobby about a store visit, online order, return, refund, shipment, damaged product, gift card, custom-framing order, accessibility concern, recall, or complaint? Share what happened, which department you contacted, how long the response took, and whether the issue was resolved. Do not include private account, payment, order, gift-card, or employee information.
Page Update Note
This page was updated on July 30, 2026 with separate store and online-order telephone numbers, current customer-service hours and mailing addresses, 90-day return guidance, shipping and pickup information, gift-card assistance, Accounts Receivable Card limitations, warranty routing, custom-framing support, accessibility information, recall resources, and current company leadership.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Hobby Lobby Stores, Inc. This page is provided for informational and review purposes only. Telephone numbers, hours, policies, leadership, services, and support options can change. Verify important information directly with Hobby Lobby before returning merchandise, mailing a product, submitting payment information, or acting on a message claiming to represent the company.
