Oriental Trading Customer Service & Complaints

Oriental Trading customer service assists shoppers with orders, shipping, returns, refunds, damaged or missing products, personalized items, promotional codes, gift cards, catalogs, and account problems.

The company sells party supplies, toys, crafts, classroom materials, holiday decorations, candy, favors, and personalized products. Because many purchases are needed for a specific event or school deadline, customers should report missing, damaged, delayed, or incorrect items as soon as possible.

Oriental Trading Customer Service Help by Issue

• Order has not shipped or needs to be changed: Call customer service immediately. Orders may be processed quickly, so changes and cancellations are not guaranteed.
• Package is late: Check the order tracker and shipping confirmation before contacting Customer Care.
• Item is missing, incorrect, or damaged: Keep the packaging, photograph the problem, and have the item and order numbers ready.
• Return or refund request: Contact Oriental Trading within 30 days of purchase to obtain authorization and instructions.
• Personalized item problem: Contact customer service promptly and provide photographs showing the personalization error or product defect.
• Gift-card problem: Call the dedicated gift-card number and have the card number and PIN available.
• Promotion did not apply: Save a screenshot of the offer and its conditions before contacting customer service.
• Event deadline is approaching: Tell the representative the exact date the products are needed and ask whether replacement delivery is realistic.

How to Contact Oriental Trading

• Oriental Trading customer service: 1-800-875-8480
• Phone hours: Monday through Friday, 7 a.m. to 9 p.m. Central; Saturday and Sunday, 8 a.m. to 8 p.m. Central
• International orders: 1-402-331-6800
• International support hours: Monday through Friday, 8 a.m. to 6 p.m. Central; Saturday, 8 a.m. to 4:30 p.m. Central; closed Sunday
• Spanish-language support: 1-800-457-6728
• Spanish-language support hours: Monday through Friday, 9 a.m. to 5 p.m. Central
• Gift-card customer service: 1-800-348-6483
• Customer-service email: custserv@oriental.com
• Gift-card and order email: orders@oriental.com
• Online contact form: Contact Oriental Trading
• Live chat: Available through the Oriental Trading contact page
• Live-chat hours: Monday through Friday, 7 a.m. to 11 p.m. Central; Saturday and Sunday, 8 a.m. to 11 p.m. Central
• Order tracking: Find an Oriental Trading order
• Help Center: Oriental Trading Help Center
• Official website: OrientalTrading.com

Customer-service mailing address:
Oriental Trading Company
P.O. Box 2308
Omaha, NE 68103-2308

Corporate address:
Oriental Trading Company, Inc.
5455 South 90th Street
Omaha, NE 68127

Customer-service hours may change during holidays or periods of unusually high order volume.

Oriental Trading Orders and Shipping Problems

Customers may need assistance with an order that is delayed, incomplete, damaged, sent to the wrong address, or different from what was shown online.

How to Track an Oriental Trading Order

Use Oriental Trading’s online order tracker and enter the requested order and billing information. You can also sign in to your account and review recent purchases.

Before contacting customer service, gather:

• Order or customer number
• Billing ZIP code
• Order date
• Shipping confirmation and tracking number
• List of missing or incorrect products
• Item numbers and quantities
• Photographs of damaged items and packaging
• Date the products are needed

Canadian orders may not be available through the standard online order lookup. Customers who cannot locate an international order should call 1-402-331-6800.

Changing or Canceling an Order

Contact Oriental Trading immediately when an order needs to be changed or canceled. Have the order number, billing information, and requested change ready.

Because orders may enter processing quickly, customer service may not be able to stop or change an order after it has been submitted. Ask the representative whether:

• The order can still be canceled
• The shipping address can be corrected
• An item or quantity can be changed
• A second order will be necessary
• The unwanted items will need to be returned after delivery

Do not place a replacement order until confirming whether the original order was successfully canceled. Otherwise, both orders may be processed and charged.

Missing, Incorrect, or Damaged Items

Open the shipment promptly, particularly when the products are needed for a birthday, wedding, school event, church program, holiday, or business promotion.

Compare the packing slip with the contents and report:

• Missing products
• Incorrect quantities
• Wrong colors, sizes, or designs
• Broken or damaged merchandise
• Leaking or opened packages
• Personalization errors
• Packages delivered to the wrong location

Explain whether you need a replacement, refund, partial refund, or another resolution. When an event deadline is near, ask when a replacement would arrive before accepting that option.

Oriental Trading Returns and Refunds

Oriental Trading asks customers to request a return or refund within 30 days of purchase. Customer service must authorize the return in advance, and approved merchandise generally must be sent back within 30 days after authorization.

Products should retain their original labels, and the return should identify the original purchaser. Standard shipping and handling charges may not be included in the refund.

How to Request a Return

1. Locate the order number and item numbers.
2. Call 1-800-875-8480, use live chat, or email custserv@oriental.com.
3. Explain why the merchandise is being returned.
4. Ask whether the item is eligible for return.
5. Obtain return authorization and shipping instructions.
6. Confirm whether Oriental Trading will supply a prepaid return label.
7. Keep the tracking number and shipping receipt.
8. Ask when and how the refund will be issued.

If the return requires more than one package or return label, contact Customer Care instead of attempting to complete the entire return online.

Products With Return Restrictions

Oriental Trading identifies several products that may be nonreturnable or subject to special conditions, including:

• Personalized products
• Food and candy
• Cosmetics
• Wigs, eyelashes, beards, and facial hair
• Undergarments
• Prosthetics, fangs, and fake teeth
• Latex masks
• Animatronics and certain electrical products
• Products described as nonreturnable on the product page

Costumes, socks, stockings, shoes, and boots may have packaging or condition requirements. Contact Oriental Trading before mailing any restricted product.

Oriental Trading Happiness Guarantee

Oriental Trading advertises a satisfaction guarantee under which customers may contact the company within 30 days for assistance with an exchange or refund.

The guarantee does not necessarily mean that every product can be returned through the automated online process. Product restrictions, original packaging, personalization, food-safety concerns, and other conditions may apply.

Ask customer service to explain the available resolution before shipping anything back.

When Will an Oriental Trading Refund Appear?

Ask the representative:

• Whether the return has been received
• Whether the refund has been approved
• The approved refund amount
• Whether shipping charges are excluded
• Which payment method will receive the credit
• Whether a gift-card purchase will be returned to the same gift card
• How long processing is expected to take

Keep the return tracking information and customer-service confirmation until the refund appears.

Personalized Product Complaints

Personalized products may include banners, favors, labels, stationery, decorations, gifts, apparel, and event supplies.

Review all spelling, dates, names, quantities, colors, sizes, and uploaded images before submitting the order. A customer-approved spelling or design mistake may be handled differently from a manufacturing or printing error.

If Oriental Trading produced the item incorrectly:

1. Photograph the complete product.
2. Take a close-up photograph of the error.
3. Save the original order preview or confirmation.
4. Compare the submitted personalization with the finished item.
5. Contact customer service immediately.
6. Provide the date the corrected products are needed.

Clearly request a corrected replacement, refund, or other appropriate resolution. If the event is too close for replacement merchandise to arrive, tell the representative before accepting a replacement.

Oriental Trading Gift-Card Problems

Call 1-800-348-6483 for questions involving:

• Gift-card balances
• Gift cards that are not accepted at checkout
• Missing electronic gift cards
• Problems applying a gift card to an order
• Returned merchandise purchased with a gift card
• Canceled orders paid with a gift card

You may also email [orders@oriental.com](mailto:orders@oriental.com).

Oriental Trading states that refunds for merchandise purchased with a gift card are returned to the gift-card balance. Keep the gift card until the order and any return or refund are fully resolved.

Do not publish the complete gift-card number or PIN in a public complaint.

Promotional Code and Pricing Problems

Promotions may be limited by expiration date, product category, order amount, customer eligibility, shipping method, or restrictions on combining offers.

Before placing the order:

• Read the complete offer conditions.
• Confirm the qualifying purchase amount.
• Check whether excluded products are in the cart.
• Verify that the discount appears before payment.
• Take a screenshot of the offer and final total.

If a promotion does not apply, contact customer service before completing the purchase when possible. Provide the promotion code, screenshot, cart total, and products ordered.

For a price-guarantee request, retain the competitor’s advertisement and verify that the products are identical and that the offer meets Oriental Trading’s current requirements.

Common Reasons Customers Contact Oriental Trading

Customers may need help with:

• Late or missing shipments
• Incorrect or incomplete orders
• Damaged products
• Products that differ from their online description
• Personalization or printing errors
• Return authorization
• Refund processing
• Shipping and handling charges
• Promotional codes
• Gift-card balances and payments
• Catalog requests or unwanted catalogs
• Online-account and password problems
• Tax-exempt school, church, nonprofit, or business orders

These are common reasons a retailer’s support departments may be contacted. They should not be interpreted as verified complaint trends from CustomerServiceNumbers.com reviews.

How to Escalate an Oriental Trading Complaint

1. Use the correct support channel. Begin with the main customer-service number, live chat, or contact form.
2. Provide the order details. Include the order number, item numbers, quantities, purchase date, and event deadline.
3. Document the problem. Save photographs, screenshots, tracking details, packaging, and customer-service messages.
4. State the requested outcome. Ask clearly for a replacement, refund, return label, shipping adjustment, corrected personalization, or gift-card credit.
5. Request a case number. Save the representative’s name and any complaint or reference number.
6. Ask for supervisor review. Request escalation when the initial representative cannot authorize an appropriate resolution.
7. Follow up in writing. Email or use the contact form to create a written record of the complaint.
8. Send written correspondence when necessary. Reference the original order and case number when writing to the company’s Omaha address.

Information to Include in Your Complaint

Include:

• Order and customer numbers
• Order and delivery dates
• Item numbers and quantities
• Tracking number
• Description of the problem
• Photographs or screenshots
• Previous customer-service contacts
• Case or reference number
• The date the products were needed
• Your requested resolution

Do not publish complete payment-card numbers, gift-card numbers, passwords, tax-identification information, or other sensitive details in a public review.

Oriental Trading Customer Reviews and Complaints

CustomerServiceNumbers.com does not currently have any published Oriental Trading customer reviews. Therefore, there is not enough CSN review data to calculate a meaningful rating or identify reliable positive or negative customer-service trends.

As customers submit reviews, this section may be updated to identify recurring experiences involving:

• Order accuracy
• Shipping speed
• Damaged or missing products
• Product quality
• Personalized merchandise
• Returns and refunds
• Promotions and shipping charges
• Customer-service responsiveness
• Whether complaints were resolved

Future summaries should be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Oriental Trading.

What to Include in Your Oriental Trading Review

A helpful review should explain:

• What type of products you ordered
• Whether the order was for a specific event or deadline
• Whether the order arrived on time
• Whether the products matched their description
• Whether any products were missing or damaged
• Which customer-service channel you used
• How quickly Oriental Trading responded
• What resolution was offered
• Whether the problem was ultimately resolved

Specific and factual reviews are more useful than general statements that do not describe the order or the company’s response.

How Oriental Trading Compares With Other Craft and Party Retailers

Oriental Trading focuses heavily on bulk party supplies, favors, classroom materials, crafts, holiday products, and personalized event merchandise.

Other retailers may offer different selections, store-pickup options, return procedures, and customer-service channels:

• Hobby Lobby customer service: Offers crafts, seasonal merchandise, home décor, fabric, and party supplies through physical stores and online ordering.
• JOANN customer service: Known primarily for fabric, sewing, crafts, seasonal products, and store-pickup services.
• Michaels customer service: Offers art supplies, crafts, custom framing, seasonal merchandise, classes, and online ordering.
• Party City: Focuses primarily on party supplies, balloons, costumes, and event merchandise through stores and online ordering.

When comparing retailers, consider product quantities, shipping time, event deadlines, personalized-item policies, local availability, return restrictions, and total cost after shipping.

Oriental Trading Customer Service Frequently Asked Questions

What is the Oriental Trading customer-service number?

Call 1-800-875-8480.

What hours is Oriental Trading customer service open?

Oriental Trading lists telephone support Monday through Friday from 7 a.m. to 9 p.m. Central and Saturday and Sunday from 8 a.m. to 8 p.m. Central.

Does Oriental Trading offer live chat?

Yes. Live chat is available through the company’s official contact page. Oriental Trading lists chat hours as Monday through Friday from 7 a.m. to 11 p.m. Central and weekends from 8 a.m. to 11 p.m. Central.

Can I email Oriental Trading?

Customer-service questions may be sent to [custserv@oriental.com](mailto:custserv@oriental.com). Customers can also use the official online contact form.

How do I track an Oriental Trading order?

Use the online order tracker with the order information and billing ZIP code. You can also sign in to your account or call customer service.

Can I cancel an Oriental Trading order?

Contact customer service immediately after placing the order. Cancellation is not guaranteed once processing has begun.

What is Oriental Trading’s return period?

Return and refund requests generally must be made within 30 days of purchase. Customer service must authorize the return, and restrictions apply to certain products.

Can personalized items be returned?

Personalized merchandise is generally listed among restricted products. Contact customer service when an item was damaged, defective, or produced differently from the approved personalization.

Who should I contact about an Oriental Trading gift card?

Call 1-800-348-6483 or email [orders@oriental.com](mailto:orders@oriental.com).

How do I report a damaged Oriental Trading order?

Photograph the product and packaging, retain the order information, and contact customer service. State whether you need a replacement or refund and mention any event deadline.

Where is Oriental Trading located?

Oriental Trading is headquartered in Omaha, Nebraska. Its corporate address is 5455 South 90th Street, Omaha, NE 68127.

Related Craft and Retail Customer Service Pages

• Hobby Lobby customer service
• JOANN customer service
• Michaels customer service

Related Consumer Resources

• Identify an unfamiliar retail or online-order charge
• Check suspicious shopping emails, texts, and promotions
• Read and share company reviews
• Find chat and online customer-support options

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Share Your Oriental Trading Experience

Have you contacted Oriental Trading about a late order, missing product, damaged shipment, personalized item, return, refund, promotion, gift card, or customer-service complaint?

Leave a rating and review below. Include the type of order, whether it was needed by a specific date, which support channel you used, what resolution was offered, and whether the matter was resolved.

Do not include payment-card numbers, gift-card numbers, passwords, account credentials, home addresses, or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Oriental Trading Company, OTC Direct, Inc., or Berkshire Hathaway Inc. Oriental Trading does not provide customer support through this website.

Contact information is provided to help consumers reach the company directly. Reviews and complaints reflect the experiences and opinions of individual contributors.