eFavormart customer service assists shoppers with event decorations, table linens, artificial flowers, centerpieces, backdrops, disposable tableware, party favors, personalized products, wholesale orders, shipping, returns and refunds. Because many orders are needed for a wedding, birthday or other fixed event date, customers should inspect order details before checkout and report problems as soon as possible.

eFavormart is operated by Ya Ya Creations, Inc. The company provides live chat, email and callback requests rather than publishing a general order-support telephone number.

How to Contact eFavormart Customer Service

Customer-service email: sales@efavormart.com
Live chat and contact page: Contact eFavormart
Live-chat hours: Monday–Friday, 5:00 a.m.–9:00 p.m. PST; Saturday–Sunday, 9:00 a.m.–6:00 p.m. PST

Callback request: Request a telephone callback
Callback-center hours: Monday–Friday, 8:00 a.m.–6:00 p.m. PST
Accessibility assistance: 1-626-667-2258
Order tracking: Track an eFavormart order
Returns portal: Start or review a return
Official website: eFavormart.com

The accessibility number is published for customers who have difficulty accessing website content or need disability-related assistance. For ordinary order changes, delivery questions and returns, use live chat, email or the callback-request form.

Support schedules may change for holidays or periods of high order volume. eFavormart asks customers to allow up to 24 hours for an email response.

eFavormart Customer Service by Issue

Issue	Recommended action
Urgent order change or cancellation	Use live chat immediately before the order enters shipment preparation
Change needed outside chat hours	Email sales@efavormart.com before the next business period begins
Order has shipped	Use the order tracker and carrier tracking number
Package is marked delivered but missing	Check the property, neighbors and carrier details before contacting eFavormart
Damaged, incorrect or missing item	Photograph the product and packaging and report the problem immediately
Return for refund	Start the return within 60 days of delivery
Return for store credit	Start the return within 180 days of delivery
Personalized or customized product	Contact support promptly if the product was damaged or produced incorrectly
Refund has not appeared	Check return delivery and processing status before escalating
Accessibility problem	Use the published accessibility telephone number or customer-service email

Information to Gather Before Contacting eFavormart

Order number
Email address used at checkout
Order and delivery dates
Product names, item numbers and quantities
Shipping method and tracking number
Event date or deadline
Photographs of damaged, incorrect or incomplete merchandise
Photographs of the shipping carton and label
Screenshot of the product description, promotion or error message
Previous chat transcript or email correspondence
Return tracking number, when applicable
The requested resolution, such as cancellation, replacement, refund or store credit

Do not send a complete payment-card number, account password, PayPal credentials or verification code. When photographs are requested, conceal mailing addresses and other private information that is not needed to document the complaint.

How to Change or Cancel an eFavormart Order

eFavormart processes orders quickly and states that changes or cancellations generally cannot be guaranteed after an order is being prepared for shipment.

Review the confirmation immediately after placing the order.
Check the products, quantities, colors, sizes, personalization and shipping address.

Open eFavormart live chat immediately if a change is needed.
Provide the order number and describe the exact requested change.
If chat is closed, email sales@efavormart.com before the next business period begins.

Ask for written confirmation that the order was changed or canceled.
Check the order tracker before placing a replacement order.

Sending a cancellation request does not mean that the order has been canceled. Do not assume the request succeeded until eFavormart confirms it. Placing a second order before the first is stopped can result in two completed orders and two charges.

Incorrect Shipping Address

Contact live chat immediately if the street address, apartment number, city or ZIP code is incorrect. Once the order has shipped, eFavormart may be unable to redirect it.

If a package is returned or refused because of an incomplete or incorrect address, the company’s terms state that original and return shipping expenses may be deducted from the refund, including an amount attributed to shipping when the order originally qualified for free shipping.

eFavormart Shipping and Event Deadlines

eFavormart ships from warehouses in California and Florida. The company states that most orders are processed within one business day, excluding weekends and holidays. Personalized products and international orders may require additional processing time.

Current shipping information lists:

Flat-rate shipping: Commonly estimated at two to five business days in the contiguous United States

Free shipping on qualifying orders: Commonly estimated at five to seven business days
Express options: Faster services may be available during checkout
Carriers: UPS and the United States Postal Service

Shipping time normally begins when the package leaves the warehouse, not when the order is submitted. Weekends, holidays, personalization time and carrier delays may not count as transit days.

Orders Needed for a Wedding or Event

Order early enough to allow for processing, delivery, inspection and possible replacement.

Do not treat an estimated delivery date as a guaranteed event deadline.
Confirm that the complete order is in stock.
Check the production time for personalized products.
Select an appropriate shipping method during checkout.
Inspect every carton soon after delivery rather than waiting until the event.
Tell customer service the exact event date when requesting a replacement.

If a replacement cannot arrive before the event, ask what refund, partial refund, credit or other resolution is available before accepting a replacement shipment.

How to Track an eFavormart Order

Use the official order-tracking page and enter the email address and order number associated with the purchase. A shipping notification should also include the carrier and tracking information.

If no confirmation or shipping email appears:

Check spam and junk folders.
Verify which email address was used at checkout.
Sign in to the eFavormart account, when applicable.
Check whether the payment was completed or declined.
Contact customer service with the order date and payment amount.

Package Marked Delivered but Not Received

Review the carrier’s complete tracking history.
Check the front, side and rear entrances, garage, mailroom and other protected delivery locations.
Ask household members, neighbors, building staff or event-venue personnel.
Confirm that the shipping address on the order is correct.
Contact the carrier for available delivery details.
Contact eFavormart through live chat or email if the package remains missing.

Keep screenshots of the tracking history because carrier details may change. For a UPS shipment, ask eFavormart whether it can initiate a carrier tracer or claim. eFavormart’s terms state that USPS claims may not be available through the company.

Damaged, Incorrect or Missing eFavormart Items

Open and inspect the order immediately. eFavormart’s published pages contain different reporting periods: its terms refer to seven business days, while an FAQ asks customers to report damage within three days. Reporting within three days provides the safest opportunity for review.

How to Document the Problem

Keep the shipping carton, internal packaging and packing materials.
Photograph the outside of the carton before discarding it.
Photograph the shipping label with private information concealed when sharing publicly.

Photograph every damaged, incorrect or incomplete product.
Compare the contents with the order confirmation or packing slip.
Record each affected item number and quantity.
Contact live chat or email support promptly.
State whether you need a replacement, refund, partial refund or store credit.
Tell the representative when the merchandise is needed for an event.

Do not discard damaged merchandise or packaging until eFavormart explains whether photographs, inspection or a return will be required.

Product Color, Size and Dye-Lot Problems

Colors can appear different because of screen settings, lighting, fabric, material and manufacturing variation. eFavormart also warns that products ordered at different times may come from different manufacturing batches and may not match exactly.

Before ordering large quantities:

Read the product dimensions and material description.
Use the company’s tablecloth or sizing guides when appropriate.
Order matching quantities together when color consistency is important.
Open one package first when possible before opening every package.

Photograph products under neutral lighting if reporting a color issue.
Compare the delivered item with the product number, not only the displayed color name.

A slight color variation may be handled differently from receiving the wrong color or product. Describe the difference accurately and provide photographs.

eFavormart Returns for Refund or Store Credit

The current eFavormart return portal publishes two primary return periods:

Return for refund: Within 60 days of delivery
Return for store credit: Within 180 days of delivery

Qualifying products must be in a returnable, resellable condition. Used merchandise and products that do not meet the return requirements may be refused.

How to Start an eFavormart Return

Open the official eFavormart return portal.
Enter the order email address and order number.
Select each product and quantity being returned.
Choose the return reason.
Select store credit or refund.
Choose whether to use an eFavormart return label.
Review the confirmation email and label instructions.
Package the merchandise securely.
Save the carrier receipt and return tracking number.

Return-Label Costs

eFavormart advertises free return labels for qualifying returns that receive store credit. When a return is being refunded to the original payment method, the customer may use an eFavormart label, but its cost may be deducted from the refund.

Confirm the estimated label deduction before mailing a refund return. Customers may also compare the cost of purchasing their own tracked shipping, when permitted.

Customized and Personalized Items

Customized products generally cannot be returned. This may include personalized napkins, ribbons, favors, matchbooks, pew bows and other merchandise produced using customer-supplied names, dates, wording or designs.

Contact customer service promptly when:

The item arrived damaged.
eFavormart produced different wording from the approved personalization.
The quantity or product differs from the order.
A manufacturing defect prevents the product from being used.

Keep the approved customization preview and photograph the finished item. A customer-approved spelling or design mistake may be handled differently from an eFavormart production error.

eFavormart Refund Processing

The return portal asks customers to allow approximately three to five business days for processing after the returned merchandise reaches eFavormart. Additional time may be required for the bank, card issuer, PayPal or another payment provider to post an approved refund.

If a refund has not appeared:

Check the return tracking to confirm delivery.
Review the return history in the eFavormart account.
Confirm whether store credit or a payment-method refund was selected.
Check for deductions associated with a return label or nonrefundable shipping.

Contact eFavormart with the order and return tracking numbers.
Ask for the approved refund amount and processing date.
Contact the payment provider if eFavormart confirms that the credit was issued but it does not appear.

Keep the original payment method open until the return is complete whenever possible.

Out-of-Stock and Backordered Products

Availability and estimated restock dates can change. If part of an order becomes unavailable, eFavormart may offer to ship the available merchandise, wait for the remaining product or cancel the affected order.

Before accepting a delayed shipment:

Ask for the revised estimated ship date.
Confirm whether available products will ship separately.
Ask whether additional shipping charges will apply.
Compare the estimated arrival with the event date.
Request written confirmation of any cancellation or refund.

The Federal Trade Commission explains that when an online seller cannot ship within the promised period, consumers generally must be given an opportunity to accept the delay or cancel for a refund. Review the FTC Mail, Internet, or Telephone Order Merchandise Rule for additional information.

Wholesale, Purchase-Order and Tax-Exempt Help

eFavormart offers separate resources for eligible event professionals, businesses, schools, government agencies and tax-exempt organizations.

Wholesale program: Review the eFavormart wholesale program
Purchase orders: Use the purchase-order request available through the official wholesale section.

Tax exemption: Submit the required certificate or permit and allow time for verification before expecting tax-exempt treatment.

Do not post tax-identification numbers, exemption certificates, purchase orders or business-account credentials in a public review.

eFavormart Accessibility Assistance

eFavormart publishes 1-626-667-2258 for accessibility assistance. Customers may use it to report difficulty accessing content or completing part of the website because of an accessibility barrier.

When reporting a problem, explain:

The page or feature involved
The device and browser being used
The assistive technology involved, when relevant
The task you were attempting to complete
The error or barrier encountered
What accessible alternative would help

eFavormart also provides an accessibility statement and an accessibility menu on its website.

Privacy and Marketing Requests

Ya Ya Creations handles personal information associated with eFavormart. Privacy questions and applicable data-rights requests may be sent to privacy@yayacreations.com.

Customers can also use:

The unsubscribe link in a marketing email.
The opt-out instructions in an eFavormart text message.
The website’s “Do Not Sell or Share My Personal Information” option where applicable.

The account or data-deletion tools identified in the company’s privacy resources.

Identity verification may be required for a privacy request. Never publish identification documents or private verification information in a public comment.

Suspicious eFavormart Advertisements and Messages

Scammers can copy the name, photographs or logo of a legitimate online retailer. Begin from the official eFavormart website rather than an unexpected social-media message or unfamiliar advertisement.

Check that the website address is spelled correctly.
Do not send payment by gift card, cryptocurrency or wire transfer.
Do not give a caller or message sender an account password or verification code.
Confirm promotions on the official website before ordering.
Keep screenshots of advertisements and checkout totals.
Review the payment statement after placing an order.

The FTC provides additional online-shopping safety guidance.

How to Escalate an Unresolved eFavormart Complaint

Begin with live chat or email support.
Provide the order number, product details, photographs and event deadline.

State the requested resolution clearly.
Save the complete chat transcript and email correspondence.
Request a callback when the problem cannot be resolved in writing.
Ask for supervisor or additional review.
Keep return and replacement tracking information.
Send one organized follow-up referencing the previous contact.
Contact the payment provider promptly about a genuinely unauthorized or unresolved eligible charge.

For an order that never arrives, review the FTC’s guidance on online orders that are not delivered. Do not allow a slow customer-service exchange to cause you to miss a payment provider’s dispute deadline.

eFavormart Corporate and Legal Correspondence

The eFavormart website is operated by Ya Ya Creations, Inc. Its current published correspondence address is:

Ya Ya Creations, Inc.
13155 Railroad Avenue
City of Industry, CA 91746

This address is not automatically a merchandise-return address. Do not mail a return, check, payment-card information or irreplaceable document there unless eFavormart provides written instructions.

Frequently Asked Questions

What is the eFavormart customer-service phone number?

eFavormart does not publish a general order-support telephone number on its main contact page. Customers can request a callback online. The company separately publishes 1-626-667-2258 for accessibility assistance.

Does eFavormart offer live chat?

Yes. The company lists live chat Monday through Friday from 5:00 a.m. to 9:00 p.m. PST and Saturday through Sunday from 9:00 a.m. to 6:00 p.m. PST.

Can I request an eFavormart callback?

Yes. Submit the official callback form. The callback center lists hours of Monday through Friday from 8:00 a.m. to 6:00 p.m. PST.

How do I cancel an eFavormart order?

Contact live chat immediately. If chat is closed, email customer service before the next business period. Cancellation is not guaranteed after shipment preparation has begun.

How do I track my eFavormart order?

Use the official order-tracking page with the order number and email address used at checkout.

How quickly should I report a damaged item?

Report it immediately and preferably within three days. Keep the product, packaging and photographs. The company’s terms refer to a seven-business-day order-error period, but another FAQ identifies a shorter three-day damage-reporting period.

What is the eFavormart return period?

The current return portal lists 60 days from delivery for a refund and 180 days for store credit. Eligibility and condition requirements apply.

Are eFavormart returns free?

Qualifying store-credit returns include a free return label. For a return receiving a refund, the cost of an optional eFavormart label may be deducted from the refund.

Can personalized products be returned?

Customized and personalized items generally cannot be returned. Contact support promptly when the product was damaged, defective or produced differently from the approved personalization.

How long does an eFavormart refund take?

The company asks customers to allow approximately three to five business days after the return is received for processing. The payment provider may require additional posting time.

Where does eFavormart ship from?

eFavormart states that orders ship from warehouses in Los Angeles, California, and Jacksonville, Florida.

Who operates eFavormart?

The official terms and privacy policy identify Ya Ya Creations, Inc. as the operator of eFavormart.com.

Can CustomerServiceNumbers.com cancel or refund my order?

No. CustomerServiceNumbers.com cannot access eFavormart accounts, change orders, cancel shipments, authorize returns, issue credits or process refunds.

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Page Update Note

This page was updated on August 3, 2026. The update added eFavormart’s current live-chat schedule, email and callback-request process; replaced the former Los Angeles address with the current Ya Ya Creations correspondence address; added the published accessibility number; and expanded guidance for order changes, shipping, damaged merchandise, personalized products, returns and refunds.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by eFavormart or Ya Ya Creations, Inc. CustomerServiceNumbers.com cannot access orders or accounts, change shipping addresses, cancel merchandise, track private shipments, authorize returns, issue store credit or process refunds.

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Share a firsthand experience involving an eFavormart order, delivery, product, personalization, return, refund, live-chat conversation, callback or accessibility request. Include the general issue, the support route used, the resolution offered and whether the matter was resolved without disclosing private information.

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eFavormart Customer Service, Returns & Order Help