Heys is a luggage and travel accessories brand known for hardside suitcases, lightweight luggage, kids luggage, travel bags, packing accessories, and specialty travel products. Heys customers may need support for online orders, returns, exchanges, warranty claims, damaged luggage, repair questions, replacement parts, shipping problems, refund delays, or product complaints.
Heys operates regional websites and support channels, so U.S. customers should use Heys America support, while Canadian, European, Australian, Korean, and other international customers may need to contact the correct regional Heys office.
How to Contact Heys USA Customer Service
- Heys America Customer Service Phone: 1-224-281-4397
- Heys America Hours: Monday-Friday, 9:00 a.m. to 4:00 p.m. Central Time
- General Inquiries: info@heys.com
- U.S. Sales Support: Sales.US@heys.com
- U.S. Service and Warranty Support: Service.US@heys.com
- U.S. Order and Shop Questions: Shop.US@heys.com
- Heys America Contact Page: Heys America Contact Us
- Heys America Service Page: Heys America Service
- Heys America Return Policy: Heys America Returns
- Warranty Registration: Register a Heys Warranty
- U.S. Website: us.Heys.com
- Canada Customer Service: 1-905-361-4000
- Canada Toll-Free: 1-877-488-4397
- Canada Office: Heys International Ltd., 333 Foster Crescent, Suite 1, Mississauga, Ontario, L5R 4E5, Canada
Best Way to Reach Heys by Issue
U.S. Online Orders
For orders placed through Heys America, contact Shop.US@heys.com or call 1-224-281-4397. Include your order number, account email, shipping address, tracking number, and a short explanation of the issue.
Returns and Exchanges
Heys America generally allows unused or defective merchandise purchased from its U.S. website to be returned within 14 days from receipt of shipment. Returned items should be in the same condition received, with tags and original packaging when applicable. Items purchased from other retailers may need to be returned through that retailer instead of Heys America.
Warranty Claims and Repairs
For warranty questions or possible product defects, email Service.US@heys.com. Heys may issue an RA number and direct you to an authorized service center so the luggage can be evaluated. Keep your original receipt, warranty card, photos, and product details.
Airline or Carrier Damage
If luggage is damaged while in the care of an airline, cruise line, hotel, shipping company, or other carrier, Heys warranty may not cover the damage. Inspect your luggage as soon as you receive it and report airline damage to the airline before leaving the airport when possible. Many airlines have short claim windows for baggage damage.
Missing Package or Stolen Delivery
If a Heys order appears delivered but you did not receive it, check the tracking details and delivery location first. Then contact Shop.US@heys.com with your order number, tracking number, address, and any delivery photos or carrier notes.
Product Questions and Replacement Parts
For product questions, replacement part availability, lock issues, luggage dimensions, collections, colors, or stock questions, contact Heys America by phone or email. If the issue involves a specific suitcase, include the product name, size, collection, color, and photos.
What to Have Ready Before Contacting Heys
- Order number or receipt
- Account email or purchaser email
- Product name, collection, size, and color
- Photos of the luggage, damage, defect, or packaging
- Tracking number and shipping address
- Purchase date and retailer name
- Warranty card or warranty registration details
- RA number if Heys has already issued one
- Airline baggage claim number if the damage happened during travel
Common Heys Customer Service Issues
Customers may contact Heys for help with:
- Online order status
- Shipping delays
- Missing or stolen packages
- Returns and exchanges
- Refund delays
- Warranty claims
- Broken wheels, handles, locks, zippers, or shells
- Airline-damaged luggage
- Replacement parts or service center referrals
- Wrong item received
- Product availability or discontinued styles
- Billing or credit card charge questions
Heys Customer Reviews and Complaints on CSN
CustomerServiceNumbers.com currently has zero live reviews for Heys USA. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Heys review trend.
If you have contacted Heys about a luggage order, warranty claim, repair, damaged suitcase, return, refund, shipping issue, or complaint, you can leave a review below to help other customers understand what worked and what did not.
Warranty and Damage Tips for Heys Luggage Owners
- Register your Heys product if warranty registration is required for your item.
- Keep your original receipt and warranty card.
- Take photos of any defect before sending the bag for evaluation.
- Do not send luggage to Heys or a service center without authorization or an RA number.
- Report airline damage immediately to the airline or carrier.
- Keep airline baggage claim paperwork if damage happened during travel.
- Ask Heys whether the issue is considered a defect, wear and tear, carrier damage, or misuse before paying for transport or repair.
How to Escalate a Heys Complaint
- Start with the correct Heys regional support channel for your country.
- For U.S. service issues, email Service.US@heys.com with photos, receipt, and product details.
- For U.S. order issues, email Shop.US@heys.com with your order number and tracking details.
- If the luggage was purchased from another retailer, contact that retailer about return or exchange options.
- If the issue involves airline damage, file a baggage damage claim with the airline as soon as possible.
- Keep all emails, RA numbers, tracking records, receipts, photos, and repair center communications.
- If a refund or billing issue remains unresolved, contact your payment card issuer to ask about dispute options.
Heys Compared with Other Luggage Brands
Heys competes with luggage and travel accessory brands such as Samsonite, Lucas, Tumi, American Tourister, Travelpro, Delsey, Away, SwissGear, and Briggs & Riley. Customers often compare these brands based on luggage weight, shell durability, wheel quality, handle strength, warranty coverage, airline damage handling, repair options, price, and customer service responsiveness.
Related Customer Service and Consumer Resources
- Lucas Luggage Customer Service
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- Read or Leave Company Reviews on ZeroStars.org
- Find Chat and Text Support Options on CSNDB.com
Frequently Asked Questions About Heys Customer Service
What is the Heys USA customer service phone number?
Heys America lists its U.S. customer service phone number as 1-224-281-4397. Office hours are Monday-Friday, 9:00 a.m. to 4:00 p.m. Central Time.
How do I contact Heys about a warranty claim?
U.S. customers should email Service.US@heys.com with the product name, receipt, warranty information, photos, and a description of the problem. Heys may issue an RA number and direct the customer to a service center.
Does Heys warranty cover airline damage?
Heys warranty generally covers qualifying defects in materials or workmanship, not damage caused by airlines, hotels, shipping companies, or other carriers. Airline damage should be reported to the airline immediately.
How do I return a Heys America order?
Review the Heys America return policy and contact Heys within the return window. Unused items generally need to be returned in the same condition received, with tags and original packaging when applicable.
Who should Canadian customers contact?
Canadian customers can contact Heys International Ltd. at 1-905-361-4000 or toll-free at 1-877-488-4397.
Is CustomerServiceNumbers.com affiliated with Heys?
No. CustomerServiceNumbers.com is not affiliated with Heys, Heys America Ltd., Heys International Ltd., or any retailer that sells Heys luggage. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Heys customers find the correct support path for luggage orders, returns, warranty claims, repairs, shipping problems, refund questions, and complaints.
Share Your Heys Customer Service Experience
Have you contacted Heys about a luggage order, warranty claim, repair, airline damage, broken wheel, handle issue, return, refund, shipping delay, or complaint? Share your experience below to help other customers know what to expect.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Heys, Heys America Ltd., Heys International Ltd., or any retailer that sells Heys products. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.
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