Reach Out To Lucas Customer Service – Reviews – Complaints

6-129-490-4000

Eric Strand

Reach Out To Lucas Customer Service – Reviews – Complaints

Customer Service Contact Information For Lucas 6-129-490-4000

Lucas Zipper Issue

Rated 3.0 out of 5
February 20, 2024

Hard shell luggage. The zipper came apart after 1 use on a vacation

Avatar for Barb Gaughan
Barb Gaughan

Disappointed

Rated 1.0 out of 5
November 19, 2023

I literally just got back from a vacation trip to Florida and couldn’t wait to get unpacked.

Just wanted let you know that the Lucus carry-on bag that I have is absolutely the worse. You cannot let go of the handle, as its falls over VERY time! At one point I was not holding onto, it fell over and tripped up my wife. I purchased it approximately a year ago and only used it a few times because of this issue. I assure you I will never use it again. attached are pictures of the bag.

Avatar for Phil Patnode
Phil Patnode

Lucas Luggage Wheel Broken

Rated 1.0 out of 5
February 6, 2024

Have used it maybe 5 times over a year and a half and the front wheel broke off. Was the perfect size for a carry-on. Very disappointed. I have another trip coming up and I have to purchase another suitcase but it won’t be Lucas

Avatar for Tilly O
Tilly O

Does Lucas Luggage have an 800 phone number for customer service?

Rated 1.0 out of 5
August 4, 2023

Do you have an 800 number? I don’t know what country your 6 goes to

Avatar for Andre lewus
Andre lewus

Lucas 27 inch hard shell less than one year and the wheel fell off

Rated 1.0 out of 5
August 4, 2023

I have had a large 27-inch hard shell for less than one year and the wheel fell off during our travel. I can’t find replacement wheels and I don’t have the wheel so my spinner luggage only has 3 wheels and I had to carry it during travel. Where can I get replacement wheels or a new piece? Can’t find the warranty and I don’t have my receipt just the hanging tag please advise

Avatar for Sondra Irwin
Sondra Irwin
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 240 reviews)

Lucas Zipper Issue

Rated 3.0 out of 5
February 20, 2024

Hard shell luggage. The zipper came apart after 1 use on a vacation

Avatar for Barb Gaughan
Barb Gaughan

Disappointed

Rated 1.0 out of 5
November 19, 2023

I literally just got back from a vacation trip to Florida and couldn’t wait to get unpacked.

Just wanted let you know that the Lucus carry-on bag that I have is absolutely the worse. You cannot let go of the handle, as its falls over VERY time! At one point I was not holding onto, it fell over and tripped up my wife. I purchased it approximately a year ago and only used it a few times because of this issue. I assure you I will never use it again. attached are pictures of the bag.

Avatar for Phil Patnode
Phil Patnode

Lucas Luggage Wheel Broken

Rated 1.0 out of 5
February 6, 2024

Have used it maybe 5 times over a year and a half and the front wheel broke off. Was the perfect size for a carry-on. Very disappointed. I have another trip coming up and I have to purchase another suitcase but it won’t be Lucas

Avatar for Tilly O
Tilly O

Does Lucas Luggage have an 800 phone number for customer service?

Rated 1.0 out of 5
August 4, 2023

Do you have an 800 number? I don’t know what country your 6 goes to

Avatar for Andre lewus
Andre lewus

Lucas 27 inch hard shell less than one year and the wheel fell off

Rated 1.0 out of 5
August 4, 2023

I have had a large 27-inch hard shell for less than one year and the wheel fell off during our travel. I can’t find replacement wheels and I don’t have the wheel so my spinner luggage only has 3 wheels and I had to carry it during travel. Where can I get replacement wheels or a new piece? Can’t find the warranty and I don’t have my receipt just the hanging tag please advise

Avatar for Sondra Irwin
Sondra Irwin