London Fog customer service can help with eligible direct online orders, returns and product questions through its support email and return portal. Luggage warranty claims use a separate form, while purchases from Macy’s, Amazon or another retailer should normally begin with the company that accepted the order and payment.
How to Contact London Fog Customer Service
London Fog does not currently publish a verified general consumer-support phone number or live-agent schedule on its official website, return portal or Iconix contact page. Be cautious with telephone numbers and hours copied from old directories.
Do not mail a coat, suitcase or return package to the New York corporate address. Use the return label or shipping instructions supplied by London Fog, the luggage warranty department or the retailer that sold the item.
Best London Fog Support Route by Issue
- Order placed directly through London Fog: Use the return portal or email support@londonfog.com.
- Amazon or Macy’s order: Contact Amazon or Macy’s using the order history and retailer return process.
- Purchase from another department store: Start with the store that accepted payment.
- Broken London Fog luggage: Use the official luggage warranty form.
- Airline-damaged baggage: Report the damage to the airline or carrier immediately.
- Missing luggage part: Submit a warranty or luggage-support request with the collection and serial number.
- Incorrect size or unwanted coat: Follow the seller’s return or exchange policy.
- Outerwear manufacturing defect: Contact the retailer and London Fog support with the receipt, care label and photographs.
- Watch, eyewear, footwear or accessory issue: Check the warranty card, packaging and product importer for the responsible licensee.
- Corporate or licensing inquiry: Use the Iconix International connection form.
Information to Have Before Contacting London Fog
- Order number or retailer receipt
- Purchase date
- Name of the retailer
- Email address used for the order
- Shipping ZIP code
- Product name and category
- Collection name
- Size, color and style number
- Luggage serial number
- Photographs of the full product
- Close-up photographs of the defect
- Photographs of product labels and tags
- Carrier damage report when applicable
- Previous support or claim number
- A concise description of the requested resolution
Do not publicly post complete receipts, home addresses, payment information, order numbers, serial numbers or private support messages.
London Fog Direct Online Order Returns
London Fog maintains an online return portal for qualifying purchases made through its direct online ordering system.
The portal can locate an order using:
- Order number
- Shipping ZIP code
- Email address
- Telephone number associated with the order
Use the portal promptly after deciding to return an item. It will determine whether the order is recognized and currently eligible for a return.
Email
support@londonfog.com when:
- The portal cannot locate the order.
- The return option is missing.
- The order contains a damaged or incorrect item.
- The return label will not generate.
- The refund has not appeared after the returned package was delivered.
- The order was a gift.
London Fog Purchases From Macy’s, Amazon or Another Retailer
London Fog products are sold through department stores, online marketplaces and other retail partners. The retailer normally controls the original order, cancellation, return, exchange and refund.
For a retailer purchase:
- Open the retailer’s order history.
- Review its current return deadline and product restrictions.
- Start the return or exchange through the retailer.
- Keep the receipt, order number and tracking information.
- Contact London Fog only when the issue involves a separate manufacturer or luggage warranty.
Do not send a Macy’s, Amazon or department-store purchase through London Fog’s direct-order return portal unless support specifically confirms that it is eligible.
Wrong, Damaged or Missing London Fog Order
Report a direct order that arrived damaged, incomplete or different from the confirmation as soon as possible.
Keep:
- The product
- Original packaging
- Shipping carton
- Product tags
- Carrier label
- Packing slip
- Photographs of the condition on arrival
Do not wear, wash, alter, repair or discard the disputed item before receiving instructions. Altering the product can make it more difficult to determine whether the problem existed at delivery.
Missing or Delayed London Fog Packages
Check the retailer or London Fog shipping confirmation and carrier tracking first.
If tracking shows delivery but the package is missing:
- Confirm the shipping address.
- Check doors, mailrooms, lockers and alternate delivery locations.
- Ask household members or building staff.
- Review any carrier delivery photograph.
- Contact the carrier.
- Contact the seller with the tracking number and carrier case.
Do not publicly post a complete tracking number or delivery address.
London Fog Refund Problems
Refund timing depends on the seller, return method and payment provider. London Fog’s current public return portal does not display one universal refund-processing schedule.
For a missing refund, gather:
- Order number
- Return authorization
- Return-tracking number
- Date the package was delivered
- Returned product details
- Refund confirmation
- Original payment method
Ask the seller to confirm the refund amount, processing date and payment method receiving the credit. Banks and card issuers may require additional time after a merchant releases the refund.
London Fog Luggage Warranty
London Fog provides a separate warranty process for luggage sold with London Fog warranty documentation.
The luggage warranty generally protects the original user against qualifying manufacturing defects as stated in the documentation supplied with the product.
If a claim is approved, London Fog may choose to:
- Repair the damaged luggage
- Replace it with the same product
- Replace it with a similar product
A warranty claim does not automatically provide a refund or a new matching luggage set.
What the London Fog Luggage Warranty Does Not Cover
The official luggage warranty excludes:
- Accidental damage
- Unreasonable use
- Normal wear and tear
- Damage caused by abusive handling
Problems caused by airline or other public-carrier handling generally must be reported to the carrier rather than treated as a manufacturing defect.
How to File a London Fog Luggage Warranty Claim
- Open the official luggage warranty form.
- Select London Fog as the item brand.
- Enter the collection name.
- Select the luggage size or type.
- Enter the serial number from the sewn-in label.
- Upload the receipt or other proof of purchase.
- Upload clear photographs showing the problem.
- Describe when and how the defect appeared.
- Submit the form and save the confirmation.
The warranty site says to allow approximately three to five business days for a response.
Finding a London Fog Luggage Serial Number
Look inside the luggage for a sewn-in label containing the brand and collection name. Near that label, look for a serial-number code consisting of two numbers, a dash, and additional numbers or letters.
Photograph:
- The sewn-in brand label
- The collection name
- The serial-number tag
- The complete suitcase
- The broken component
A barcode on a retailer tag may not be the same as the product serial number requested by the warranty department.
Proof of Purchase and Luggage Registration
The official warranty site says proof of purchase is required when the luggage was not registered within 30 days of purchase.
Keep the receipt even when luggage has been registered. A receipt helps establish:
- The original purchaser or user
- Purchase date
- Retailer
- Collection and size
- Price paid
If the receipt is missing, ask the retailer whether it can locate the transaction. A card statement alone may not identify the exact luggage model.
Broken Wheels, Handles, Zippers and Locks
Common luggage-support requests involve:
- Spinner wheels
- Telescoping handles
- Carry handles
- Main zippers
- Expansion zippers
- Lining and seams
- TSA locks
- Shell cracks
- Corner and frame damage
Submit close-up photographs and explain whether the component failed during ordinary use, after airline handling, after an impact or through gradual wear.
Do not order an unverified replacement wheel or handle based only on the suitcase’s appearance. Parts can vary among London Fog collections and production years.
Airline-Damaged London Fog Luggage
Report visible baggage damage to the airline before leaving the airport whenever possible.
Recommended documentation includes:
- Airline baggage receipt
- Flight and travel date
- Damage report or claim number
- Photos taken at baggage claim
- Photos of luggage tags
- Purchase receipt
- Repair estimate when requested
The London Fog luggage warranty states that damage caused by a public carrier is the user’s responsibility to claim with that carrier.
London Fog Coat and Outerwear Returns
For a coat, jacket or raincoat purchased from a department store, use that retailer’s return or exchange process.
Before returning outerwear:
- Keep the receipt and tags.
- Do not wear the garment outdoors beyond a reasonable fitting.
- Do not wash, dry-clean or alter it.
- Check whether it was clearance or final sale.
- Confirm whether the seller offers exchanges.
Sizing, color and fit are normally retailer-return issues rather than manufacturing-warranty claims.
Defective London Fog Outerwear
For seam separation, broken hardware, lining problems, missing components or another suspected manufacturing defect:
- Contact the retailer.
- Keep the receipt and care labels.
- Photograph the complete garment and problem.
- Explain whether the garment was washed or dry-cleaned.
- Provide the style and production-label information.
- Email London Fog support if the retailer directs the claim to the brand.
I could not verify one current universal London Fog outerwear warranty. Coverage may depend on the product, retailer, licensee, purchase date and written warranty supplied with the item.
London Fog Licensed Products
London Fog is managed as a licensed consumer brand. Different companies may manufacture or distribute London Fog luggage, apparel, footwear, watches, eyewear, umbrellas, bedding or other products.
Check:
- The product packaging
- Warranty card
- Importer label
- Care label
- Retail receipt
- Instruction booklet
The responsible support company for a watch or pair of shoes may be different from the company handling London Fog luggage.
Counterfeit or Unverified London Fog Products
Be cautious with unusually low-priced products sold through unfamiliar websites or marketplace sellers.
Before buying:
- Check the seller’s identity and return policy.
- Review where the item ships from.
- Confirm that payment is processed securely.
- Save the listing and order confirmation.
- Avoid sellers requesting payment by wire transfer, gift card or cryptocurrency.
London Fog or Iconix may be unable to provide order support for a purchase made through an unrelated or unauthorized seller.
Unfamiliar London Fog Charges
Before reporting an unfamiliar charge, compare it with:
- A direct London Fog order
- An Amazon or Macy’s purchase
- A marketplace seller using the London Fog brand name
- A return-label or shipping adjustment
- A purchase made by another household member
Contact the merchant shown on the statement for an itemized explanation. Notify the card issuer promptly if a completed transaction remains unauthorized.
London Fog Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 visible London Fog reviews. There is not enough CSN review data to identify reliable trends involving returns, warranties, luggage durability, outerwear, sizing or customer support.
Helpful reviews may describe the product, retailer, purchase date, support route used, response time and whether London Fog, the retailer or the warranty provider resolved the problem.
Privacy and Fake-Support Warnings
- Use LondonFog.com, Returns.LondonFog.com, LuggageWarranty.com and IconixBrand.com.
- London Fog does not currently publish a verified general consumer-support phone number on its official pages.
- Be cautious with sponsored advertisements and directories displaying old London Fog numbers.
- Do not send a product to an address supplied by an unknown caller.
- Do not provide passwords, one-time codes or complete payment-card information to an unexpected caller.
- Do not allow an unknown support representative to remotely control a device.
- A legitimate refund or warranty claim should not require gift cards, cryptocurrency or payment to an individual.
- Remove addresses, order numbers, serial numbers and barcodes from public photographs.
- A review submitted here does not start a return, request a refund or open a luggage warranty claim.
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize return routes, warranty resources, retailer guidance and complaint-escalation information.
We are not owned by London Fog, Iconix International, Amazon, Macy’s, any London Fog licensee, luggage manufacturer, department store, shipping carrier or warranty administrator.
Share Your London Fog Customer Service Experience
Have you contacted London Fog, a retailer or the luggage warranty department about a return, refund, damaged suitcase, broken wheel, zipper, handle, defective coat, sizing problem or missing order? Leave a factual review below and explain which official support route you used and whether the issue was resolved.
Comments are moderated. Do not include order numbers, luggage serial numbers, payment information, home addresses, private phone numbers, email addresses or names of individual support employees.
Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with London Fog, Iconix International, Amazon, Macy’s, any London Fog licensee, luggage manufacturer, retailer, shipping carrier or warranty administrator. London Fog does not provide customer support through this website.
Return eligibility, warranty periods, product licensees, retailer policies, replacement-part availability and support routes can change. The receipt, written warranty, retailer terms and documentation supplied with the product control.
This page cannot approve a return, issue a refund, decide a warranty claim, obtain an airline baggage payment, identify every licensed product or provide replacement parts. It is not legal, travel, product-safety, financial, insurance or payment-dispute advice.
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