Air France Customer Service Phone Number: Refunds, Baggage & Claims

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Updated June 2026: This page was refreshed with current Air France customer service routing for reservations, refunds, baggage, Flying Blue, special assistance, claims, U.S. flight complaints, and escalation.

Air France is a major international airline and part of the Air France-KLM group, offering flights between the United States, France, Europe, Africa, Asia, the Caribbean, and other destinations worldwide. Passengers may need Air France support for reservations, flight changes, cancellations, refunds, baggage claims, delayed or damaged luggage, Flying Blue miles, special assistance, travel documents, check-in, flight delays, compensation claims, or complaints.

If you are looking for the Air France customer service phone number in the United States, call 1-800-237-2747. Air France also provides online support through Contact Us, My Bookings, Refund, Claims, baggage tools, the Air France app, WhatsApp, Messenger, Apple Messages, and Flying Blue support pages.

How to Contact Air France Customer Service

Important Note About Air France Support Channels

Air France support is split by issue type. The phone number 1-800-237-2747 is the best U.S. phone route for reservations, flight status, general travel questions, baggage follow-up, and some special travel questions. For refunds, written complaints, compensation, baggage claims, and Flying Blue issues, the online Air France forms are often the best path because they create a written record and claim number.

If you booked through a travel agency, online travel agency, credit card travel portal, or another third party, Air France may direct you back to that seller for changes, cancellations, refunds, or ticket servicing if the third party is the merchant of record.

Best Way to Reach Air France by Issue

Reservations, New Bookings, and Fare Questions

For new reservations, fare questions, booking assistance, flight status, or general travel questions in the United States, call Air France at 1-800-237-2747. Air France says its U.S. telephone booking system and airport ticket counters offer the lowest published fare for which the customer is eligible and can identify alternative itineraries upon request when travel plans are flexible.

Flight Changes and Cancellations

For flight changes or cancellations, start with My Bookings on AirFrance.us. Change and cancellation rules depend on the fare, route, ticket conditions, travel agency involvement, timing, and whether Air France changed or canceled the flight. Keep the booking reference, ticket number, passenger name, travel date, and payment method ready.

Refund Requests

For refund requests, use My Bookings or Air France’s Refund page. For flights to or from the United States, Air France says customers who booked on AirFrance.us can request a refund no later than 24 hours after completing the booking, including paid options purchased at the same time. If Air France owes a refund, Air France says eligible credit card refunds are processed within seven business days, and eligible cash, check, or debit card refunds are issued within twenty calendar days.

Delayed, Canceled, or Diverted Flights

For delays, cancellations, diversions, or missed connections, check Air France flight status, the Air France app, airport monitors, email, text alerts, and gate announcements. Air France says it provides full and timely information within 30 minutes about known delays, cancellations, and diversions when information is available. If the disruption caused expenses or a missed connection, save receipts, boarding passes, notices, and rebooking details.

Missing Baggage

If your checked bag is missing, report it before leaving the arrival airport at the Air France-KLM baggage office when possible. Air France also says missing baggage can be declared online or through the Air France app within 7 days of arrival for eligible airports. Keep your baggage receipt number, boarding pass, claim number, delivery address, and contact details.

Damaged Baggage or Missing Items

For damaged baggage or missing items, report the issue as soon as possible and follow Air France’s baggage claim process. Air France’s general conditions of carriage say written claims for damaged or destroyed baggage generally must be filed within 7 days, and written claims for baggage delay generally must be filed within 21 days from the date the baggage was made available.

Basic Necessities During Baggage Delay

If you had to buy basic necessities because your baggage was delayed, Air France says you have 21 days from the day you receive your baggage to submit a reimbursement request. Keep receipts for toiletries, clothing, and other necessary items. Reimbursement is subject to applicable rules and liability limits.

Flying Blue Miles and Reward Tickets

For Flying Blue missing miles, XP, reward ticket changes, account access, profile updates, reward upgrades, or loyalty-program questions, use the Flying Blue contact page or Flying Blue account tools. If the issue involves a flight operated by Air France or KLM, use the Flying Blue claim miles route. If it involves a partner airline, use the partner-flight claim route.

Special Assistance, Accessibility, or Medical Needs

For special assistance, accessibility requests, mobility assistance, visual or hearing assistance, cognitive assistance, disability accommodations, or airport assistance, contact Air France before travel and review the special assistance information. For certain medical requirements, such as use of an approved portable oxygen concentrator, Air France lists 1-800-210-6508.

Unaccompanied Minors

Air France provides unaccompanied minor information for children ages 5 through 14 traveling alone and offers a service, for a fee, to children ages 15 through 17 traveling alone. For questions, use Air France Contact Us or call 1-800-237-2747.

Travel Documents, Visa, Passport, or Entry Rules

Passengers are responsible for having the correct passport, visa, entry authorization, transit documents, health documents, and travel permissions. For country-entry rules, verify directly with government sources, embassies, consulates, and official travel-document tools before departure. Air France customer service can provide general travel guidance, but it cannot override government entry rules.

Third-Party Bookings

If you booked through Expedia, Booking.com, Priceline, a travel agent, a credit card travel portal, a corporate travel department, or another third party, that company may control changes, cancellation rules, refunds, receipts, and ticket reissues. Ask whether Air France or the third party is the merchant of record before filing a refund dispute.

What to Have Ready Before Contacting Air France

  • Booking reference or confirmation code
  • Ticket number
  • Passenger name exactly as shown on the ticket
  • Flight number, route, and travel date
  • Flying Blue number, if applicable
  • Payment method and receipt
  • Travel agency or third-party booking information, if applicable
  • Boarding pass and baggage receipt number, if the issue involves baggage
  • Baggage claim number or Property Irregularity Report number, if applicable
  • Photos of damaged baggage, missing items, receipts, or travel disruption documents
  • Medical or special-assistance documentation if relevant
  • Claim number, case number, email response, or prior support reference
  • Your requested resolution, such as refund review, rebooking help, compensation review, baggage reimbursement, missing miles, special-assistance confirmation, or written explanation

Common Air France Customer Service Issues

Air France passengers may contact support for help with:

  • Customer service phone number questions
  • New reservations and fare questions
  • Flight changes and cancellations
  • Refund requests
  • Vouchers and compensation claims
  • Delayed, canceled, or diverted flights
  • Missed connections
  • Missing, delayed, or damaged baggage
  • Reimbursement for basic necessities after baggage delay
  • Flying Blue missing miles or reward tickets
  • Check-in and boarding pass problems
  • Travel documents and passenger information
  • Special assistance and accessibility requests
  • Unaccompanied minors
  • Third-party booking issues
  • Written complaint escalation

Air France Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows Air France with a 3.0 out of 5-star rating based on 1 review. The visible review is an older group quotation request from 2014, so there is not enough live CSN feedback to summarize a reliable Air France customer-service trend.

If you have contacted Air France about the customer service phone number, reservation, refund, canceled flight, delayed flight, missed connection, baggage issue, Flying Blue account, special assistance, travel document issue, claim, or complaint, you can leave a review below to help other passengers understand what worked and what did not.

Air France Refund and Cancellation Tips

  • Start with My Bookings or the Air France Refund page.
  • Check whether the ticket was purchased directly from Air France or through a travel agency or third-party website.
  • For U.S. flights booked on AirFrance.us, review the 24-hour refund rule.
  • Save the booking confirmation, ticket number, cancellation confirmation, refund request, and payment receipt.
  • Ask whether your refund will be issued to the original payment method, as a voucher, or as another form of compensation.
  • If the ticket was purchased through a travel agency, ask whether the agency is responsible for processing the refund.
  • If a refund is delayed, ask Air France or the agency for a written status update and claim reference number.

Air France Baggage Claim Tips

  • Report missing baggage at the Air France-KLM baggage office before leaving the airport when possible.
  • If eligible, declare missing baggage online or through the Air France app within 7 days of arrival.
  • Keep the baggage receipt number and Property Irregularity Report number.
  • Track the baggage claim online using the claim number.
  • For delayed-baggage necessity purchases, keep receipts and submit the reimbursement request within 21 days from the day the baggage is received.
  • For damaged baggage, take photos before repairs or disposal.
  • Do not pack medication, passports, keys, cash, fragile items, irreplaceable documents, or essential valuables in checked baggage.

Air France Scam and Account Safety Tips

  • Use AirFrance.us, the Air France app, official Air France Contact Us pages, or the official customer service phone number.
  • Be cautious of fake Air France customer service phone numbers in search ads, social media posts, unofficial airline-help pages, or travel forums.
  • Do not share your booking reference publicly because it may be used to access or modify trip details.
  • Do not share your passport number, Flying Blue password, payment card, one-time code, or account login through suspicious links.
  • Do not send money to private accounts after someone contacts you through WhatsApp, phone, text, or social media.
  • If you booked through a third party, verify refund and change instructions directly with that seller before giving payment information.
  • If you believe you paid a fake airline support number or scam travel agent, contact your bank or card issuer immediately.

How to Escalate an Air France Complaint

  1. Start with the Air France support path that matches your issue: phone support, My Bookings, Refund, Claims, baggage claim, Flying Blue, special assistance, airport staff, or the Air France app.
  2. For baggage issues, file the baggage report at the airport before leaving when possible and keep your claim number.
  3. For refund issues, confirm whether Air France or a third-party seller is responsible for processing the refund.
  4. For written complaints, use the Air France Claims form and save the claim reference number.
  5. Air France says it acknowledges written customer complaints within 30 days and sends a substantive response within 60 days.
  6. For flights to or from the United States, passengers may also file a complaint directly with the U.S. Department of Transportation.
  7. For disability-related issues at the airport, ask for a Complaint Resolution Official when appropriate.
  8. For formal written corporate correspondence, use Air France, 45 Rue de Paris, 95747 Roissy CDG, France.
  9. If the issue involves fraud, suspicious payment requests, or identity theft, contact your bank, card issuer, and relevant consumer-protection authorities in addition to Air France.

Air France Compared with Other International Airlines

Air France competes with international airlines such as Lufthansa, British Airways, Turkish Airlines, KLM, Delta Air Lines, United Airlines, American Airlines, Iberia, Swiss, Virgin Atlantic, Emirates, Qatar Airways, and TAP Air Portugal. Passengers often compare airlines based on customer service phone number access, refund handling, baggage support, flight disruption response, alliance partners, loyalty programs, special assistance, comfort, and complaint resolution.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Air France Customer Service

What is the Air France customer service phone number in the United States?

The Air France customer service phone number in the United States is 1-800-237-2747. Use this number for reservations, flight status, baggage follow-up, general travel questions, and some special travel questions.

What are Air France U.S. customer service hours?

Air France U.S. phone support is commonly listed as daily from 8:00 a.m. to 11:00 p.m. ET. Because airline phone hours can change, confirm current availability through the Air France Contact Us page.

What is the Air France Flying Blue phone number?

The U.S. Flying Blue number commonly listed for Air France-KLM Flying Blue is 1-800-375-8723. Flying Blue members can also use the Flying Blue contact page and account tools for missing miles, XP, reward tickets, and profile help.

How do I request an Air France refund?

Use My Bookings or the Air France Refund page. If the ticket was purchased through a travel agency or third-party site, the seller may need to process the refund if it is the merchant of record.

Does Air France offer a 24-hour refund policy for U.S. flights?

For flights to or from the United States, Air France says that if you booked on AirFrance.us, you can request a refund no later than 24 hours after completing the booking, including paid options purchased at that time.

How long does Air France take to process eligible refunds?

For eligible refunds required under Air France’s U.S. customer commitment, Air France says credit card refunds are processed within seven business days, and refunds for debit card, cash, or check purchases are issued within twenty calendar days.

How do I report missing baggage to Air France?

Report missing baggage at the Air France-KLM baggage office before leaving the airport when possible. If eligible, Air France says missing baggage can also be declared online or through the Air France app within 7 days of arrival.

How do I file an Air France complaint?

Use the Air France Claims form and keep the claim reference number. Air France says written customer complaints are acknowledged within 30 days and receive a substantive response within 60 days.

Can I file an Air France complaint with the U.S. DOT?

Yes. For flights to or from the United States, Air France says passengers can submit a claim directly to the U.S. Department of Transportation by mail, online, or through the DOT consumer complaint hotline.

Where is Air France headquartered?

Air France is headquartered at 45 Rue de Paris, 95747 Roissy CDG, France.

What is Air France’s corporate office phone number?

Air France headquarters lists +33 1 41 56 78 00, Monday-Friday from 9:00 a.m. to 5:00 p.m. local time. For reservations, refunds, baggage, Flying Blue, or customer-service issues, use the customer support routes above before trying the corporate office.

Is CustomerServiceNumbers.com affiliated with Air France?

No. CustomerServiceNumbers.com is not affiliated with Air France, Air France-KLM, Flying Blue, KLM, Delta Air Lines, SkyTeam, any travel agency, any airport, or any government transportation agency. This page provides customer service contact information, complaint guidance, and a place for passengers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Air France passengers find the correct customer service phone number and support path for reservations, refunds, baggage, Flying Blue, delays, cancellations, special assistance, and complaints.

Share Your Air France Customer Service Experience

Have you contacted Air France about the customer service phone number, a refund, delayed flight, canceled flight, baggage claim, damaged bag, Flying Blue miles, special assistance, travel documents, check-in issue, compensation request, or written complaint? Share your experience below to help other passengers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Air France, Air France-KLM, Flying Blue, KLM, Delta Air Lines, SkyTeam, any travel agency, any airport, any payment provider, or any government transportation agency. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, travel insurance, immigration, airline-contract, baggage-liability, chargeback, disability-rights, or financial advice.

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Air France Customer Service

June 20, 2014

Group quotation request.

1. 30 passengers from O R TAMBO TO Paris/Paray-le-Monial/Lourdes/Return 25 June 2015 to 2 July 2015

2. Accommodation for 30 pax sharing arriving Paray-le-Monial 26 June 2015 departing 28 June 2015

3. Arriving Lourdes 28 June 2015 and accommodated checking out 30 June 2015 departing to Paris

4. Accommodation in Paris City checking out 2 July 2015 and depart for Johannesburg

5. Airport transfers where applicable

6. Coach service where applicable .Please reply soonest

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