How to Contact British Airways Customer Service
Phone Number: 1-800-247-9297
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I was bounced from my seat because BA overbooked. I got separated from my child, and they offered almost no apology or compensation. They clearly do not want to either discuss problems or provide refunds. I need to use BA from time to time, but I would not recommend the airline to anyone.
I accidently made an electronic payment to BA`s bank account using an old expired ticket ref no in stead of the ref no of my BA credit card ( Barclays Bank and Absa in South Africa) I have send various Emails to BA but so far no luck to arrange a refund.
I have been trying to contact customer service of British Airways fromlast 2 days, but could not get some one to speak. I am very much disappointed.
I made a complaint and have not received acknowledgement . My disappointment
With BA is immense. I thought this was a world class operation……..Aparently
In June 2014I had to cancel my flight and subsequent tour due to a medical emergency concerning my daughter, who wad in critical condition. I had travel insurance and there was no problem with getting reimbursement for the tour after submitting medical dostuffentation, etc. British Airways presented multiple problems, which are still ongoing. They said there policy was not to cancel flights, but to postpone them only. I had to come up with a date to travel within the year from date of purchase, which was Oct. 2013. I kept telling them I would not be traveling, and they kept insisting on a date, so I told them to come up with a date as I knew I would not be traveling anywhere. They set up a date in Oct. 2014, which of course I did not use. They have not responded to multiple emails, an online form I filled out from their website, and have not cooperated in any way with my insurance co. The insurance company needs a statement from them stating I did not use the ticket and as of this writing they have refused, which prevents me from getting reimbursed for my ticket. Customer service is nonexistent, and I will never use this airline again, and will inform as many others as I can regarding their poor service and unbelievable rules and regulations.