ITA Airways customer service can help with reservations made directly through the airline, flight changes, eligible refunds, check-in, schedule disruptions, baggage questions, accessibility arrangements and formal complaints. The correct support route depends on who issued the ticket, which airline operates the flight and whether the problem occurred before departure, at the airport or after travel.
U.S. customers can call ITA Airways at
1-877-793-1717. ITA currently lists English and Italian assistance on this line 24 hours a day. Customers who booked through a travel agency, tour operator, online travel site or another airline may need to contact that business instead of ITA Airways.
ITA Airways Customer Service Phone Number and Contacts
ITA Airways does not currently publish a general U.S. customer-service email address on the contact page reviewed for this update. Use the verified telephone line, online booking tools, complaint form or issue-specific email address instead of an address copied from an unverified directory.
Best ITA Airways Support Route by Issue
- New reservation or directly booked ticket: Use ITA-Airways.com or call the U.S. customer-service line.
- View an existing booking: Open Manage My Bookings with the booking code and passenger information.
- Flight change: Use the change-and-refund tool when permitted by the fare rules.
- Ticket refund: Start through My Bookings or the official refund process.
- U.S. 24-hour cancellation: Use the U.S. refund route or call center when the booking qualifies.
- Travel-agency ticket: Contact the agency or ticket seller that issued the ticket.
- Cancelled or significantly changed flight: Review the email from ITA and the options in Manage My Bookings.
- Check-in problem: Use online check-in or seek help from ITA personnel at the airport.
- Missing checked baggage: Report it at the arrival airport before leaving the baggage area.
- Damaged or pilfered baggage: Obtain a Property Irregularity Report at the arrival airport and submit the required claim.
- Item left on an aircraft: Contact the lost-and-found service at the arrival airport.
- Disability or reduced-mobility assistance: Contact ITA at least 48 hours before departure whenever possible.
- Formal service complaint: Use ITA Airways’ official comments-and-complaints form.
- Miles & More account: Use the Miles & More account and support system.
- Airport security or screening: Contact the airport or responsible government screening authority.
- Hotel, rental car, insurance or other partner service: Contact the company that supplied that service.
Information to Have Before Contacting ITA Airways
- Six-character booking code or PNR
- Ticket number, especially whether it begins with 055
- Passenger’s name exactly as shown on the ticket
- Flight number and travel date
- Departure, connection and arrival airports
- Email address and telephone number used for the reservation
- Name of the website, agency or airline that issued the ticket
- Fare type and applicable ticket conditions
- Check-in or boarding-pass information
- Baggage-tag number
- Property Irregularity Report reference
- Receipts for necessary expenses related to a disruption
- Copies of prior emails or complaint confirmations
- A concise description of the requested resolution
Do not post a complete ticket number, booking code, passport image, boarding pass, home address, payment-card number, account password, verification code or baggage-claim document in a public review.
How to Manage an ITA Airways Booking
- Open the official Manage My Bookings page.
- Enter the booking code and passenger’s last name as requested.
- Confirm that the itinerary and ticket number belong to ITA Airways.
- Review available options for seats, baggage, check-in, changes or refunds.
- Read the applicable fare conditions before confirming a paid change.
- Save the updated itinerary and any transaction confirmation.
Some reservations cannot be changed online. Bookings involving special assistance, unaccompanied minors, special baggage, upgrades or only some passengers in a larger reservation may require telephone assistance.
Changing an ITA Airways Flight
ITA Airways permits online changes when the ticket and fare conditions allow them. A change can involve a different travel date or flight, but tickets cannot ordinarily be transferred to another passenger.
Before confirming a change:
- Review the original fare rules.
- Check the fare difference and any applicable change charge.
- Confirm every flight segment in the revised itinerary.
- Verify baggage, seat and special-service requests again.
- Save the newly issued ticket or itinerary.
If a flight has been changed by the airline, use the link in the notification email or Manage My Bookings to review the offered replacement. An involuntary schedule change may provide options that differ from a voluntary passenger-requested change.
ITA Airways Name Corrections
ITA Airways distinguishes a limited correction to the same passenger’s name from transferring a ticket to someone else.
Examples that may qualify for review include:
- A title correction
- A small typographical error
- First and last names entered in the wrong order
- A documented surname change
- Replacement of a nickname with the passenger’s legal name
Contact customer service before check-in. Do not buy a replacement ticket or alter identification documents based solely on advice from an unofficial telephone number.
ITA Airways Refunds
Eligible passengers can begin a refund through the flight details shown in My Bookings. When the online process is unavailable, use ITA Airways’ official refund or service-center route.
Refund eligibility depends on:
- Who issued the ticket
- The applicable fare conditions
- Whether the cancellation was voluntary or caused by a flight disruption
- Whether any part of the ticket has already been used
- Whether a ticket or ancillary service was not provided
Refunds are generally returned to the original payment method. Keep the submission confirmation, ticket number, amount requested and any written response from ITA Airways.
U.S. 24-Hour Cancellation Option
ITA Airways states that a reservation for a flight to or from the United States can be cancelled without penalty within 24 hours when it was booked at least seven days before departure.
Use:
- The refund route on ITA Airways’ U.S. website, or
- The U.S. call center at 1-877-793-1717.
Do not assume the same rule applies to a reservation made through a travel agency, another airline or a third-party booking site. Contact the ticket seller immediately and review the confirmation’s cancellation terms.
Tickets Purchased Through a Travel Agency or Booking Site
The business that issued the ticket normally controls the ticket record and payment.
Contact the issuing agency for:
- Voluntary changes
- Voluntary cancellations
- Refund status involving the agency’s payment system
- Agency service charges
- Package-tour reservations
- Tickets issued under another airline’s ticket number
ITA Airways may provide flight information or airport assistance but may be unable to alter a ticket issued by another business. Check the ticket receipt for the issuing airline or agency before calling.
Check ITA Airways Flight Status
Use ITA Airways’ official flight-status tool for current departure, arrival and operational information.
Before traveling:
- Confirm the flight number and date.
- Check the departure terminal and airport.
- Review any schedule-change email or text.
- Check the operating airline on a partner itinerary.
- Recheck the flight before leaving for the airport.
Airport gates and terminals can change. Continue monitoring official airport displays and announcements after arriving.
ITA Airways Online Check-In
ITA Airways currently offers online check-in for many eligible flights beginning before departure. Availability can depend on the route, airport, itinerary and passenger-service requirements.
Online check-in may be restricted for:
- Passengers requiring certain forms of assistance
- Some partner-operated or connecting itineraries
- Routes requiring additional document checks
- Passengers with special travel arrangements
A failure to check in online does not necessarily mean the ticket is invalid. Arrive early enough to obtain help at the airport and meet the applicable check-in and boarding deadlines.
Cancelled, Delayed or Rescheduled Flights
When ITA Airways cancels or changes a flight:
- Read the entire notification from the airline.
- Open Manage My Bookings.
- Review the proposed replacement itinerary.
- Check whether an alternative flight or refund is offered.
- Preserve receipts for reasonable expenses.
- Submit a formal claim when reimbursement or another remedy is requested.
Rights and available remedies can depend on the itinerary, location, reason for the disruption, operating airline and applicable passenger-protection law. Do not rely on a social-media comment as a determination that compensation is owed.
ITA Airways Baggage Allowance
Baggage allowances depend on the route, fare, cabin and ticket conditions. Review the allowance shown on the ticket and booking before arriving at the airport.
The official baggage pages cover:
- Carry-on baggage
- Checked baggage
- Extra baggage
- Special and oversized baggage
- Restricted items
- Mobility equipment
- Lost, delayed or damaged baggage
A baggage allowance advertised for one fare, route or loyalty status may not apply to another reservation.
Missing or Delayed Checked Baggage
If a checked bag does not arrive, go to the Baggage Assistance Office at the arrival airport before leaving the baggage-claim area.
Ask the office to create a Property Irregularity Report, commonly called a P.I.R. Keep:
- The P.I.R. reference
- Your baggage-tag receipt
- Boarding pass
- Ticket receipt
- Receipts for necessary replacement items
- Any WorldTracer or tracking information
The P.I.R. starts the baggage-tracing record but may not, by itself, complete a request for reimbursement. Follow ITA Airways’ claim instructions and deadlines.
If a bag remains missing two days after the P.I.R. was filed, ITA Airways instructs customers to provide a detailed contents list with the P.I.R. reference and baggage-tag information. The airline publishes
bif@ita-airways.com for that specific purpose.
Do not use the baggage-contents email for ordinary reservations, ticket refunds or flight changes.
Damaged or Pilfered Baggage
Report visible baggage damage or missing contents to the Baggage Assistance Office at the arrival airport immediately.
Preserve:
- The damaged bag
- Photographs of the damage
- The baggage tag
- The boarding pass and ticket receipt
- The P.I.R.
- Receipts or other proof of value when requested
ITA Airways publishes claim periods that vary according to whether the bag was damaged, tampered with or delivered late. Use the official baggage-assistance page and complaint form promptly rather than waiting until the deadline is close.
Items Left on an Aircraft or at an Airport
An item left in the cabin is different from checked baggage that the airline failed to deliver.
Contact:
- The lost-and-found office at the arrival airport
- The airport operator when the item was left in a terminal, security area or gate
- The appropriate ITA Airways office when the airline’s page specifically directs you there
ITA publishes
lostitems@ita-airways.com for items left on flights arriving at Rome Fiumicino or in ITA Airways lounges in Rome. It is not a worldwide general lost-property address.
ITA Airways Accessibility and Special Assistance
Passengers with disabilities or reduced mobility can request assistance while booking or afterward. ITA Airways recommends making the request no later than 48 hours before departure whenever possible.
Contact options include:
Explain the specific assistance required, including:
- Wheelchair or mobility assistance
- Mobility-device dimensions and battery type
- Medical equipment
- Portable oxygen concentrator
- Guide or trained service dog
- Assistance during a connection
If another airline operates a flight segment, confirm the request with that operating carrier as well. Services and equipment can vary by airline and aircraft.
ITA Airways, Lufthansa and Partner-Operated Flights
ITA Airways is a member of the Lufthansa Group, but the airlines do not share responsibility for every customer-service issue.
For an itinerary involving more than one airline, identify:
- The company that sold and issued the ticket
- The ticket-number prefix
- The marketing airline shown by the flight number
- The airline actually operating each flight
- The company that collected payment for an extra service
ITA Airways states that it remains commercially and operationally separate in North and Central America and Japan. For an ITA Airways flight using airline code AZ, use ITA’s official support routes unless the ticket confirmation specifically directs you to another company.
Airport operations, check-in, baggage delivery and accessibility service may depend on the operating carrier. A Lufthansa Group relationship does not automatically mean a Lufthansa representative can change an ITA-issued ticket.
Travel ID and ITA Airways Account Help
Travel ID is used as a common login across ITA Airways and other Lufthansa Group digital services.
It can be used to:
- Store profile information
- Access eligible bookings
- Save travel preferences
- Use the ITA Airways app
- Connect to Miles & More
Do not share a password, authentication code or account-recovery link with an unexpected caller. ITA Airways customer service should not need remote control of your computer or phone to resolve an ordinary booking problem.
ITA Airways Miles & More Support
Miles & More is the current frequent-flyer and awards program presented on ITA Airways’ website.
Use the loyalty program for:
- Mileage-account access
- Missing-mile requests
- Status points
- Award availability
- Mileage expiration questions
- Account-profile issues
Use ITA Airways for:
- The operation of an ITA flight
- Check-in and airport service
- An ITA-issued ticket
- Seat, baggage or accessibility service connected to the flight
How to Submit an ITA Airways Complaint
Use the official comments-and-complaints form for a written service complaint or claim.
Before submitting:
- Identify the flight and travel date.
- State who issued the ticket.
- Describe the problem in chronological order.
- Explain what assistance was requested at the airport or by telephone.
- Attach relevant receipts, photographs or documents.
- State the specific resolution being requested.
- Save the complaint confirmation and reference number.
A public review on CustomerServiceNumbers.com is not an ITA Airways complaint form and does not create a claim with the airline.
How to Escalate an ITA Airways Customer-Service Problem
- Use the appropriate online booking, baggage or accessibility route.
- Call 1-877-793-1717 for U.S. customer service.
- Ask for a reference or case number.
- Submit the official comments-and-complaints form when a written response is needed.
- Keep copies of the ticket, itinerary, P.I.R., receipts and correspondence.
- Follow up using the same complaint record.
- Contact the issuing travel agency for an agency-issued ticket.
- Contact the operating airline for responsibilities assigned to that carrier.
- Contact Miles & More for a loyalty-account matter.
- For unresolved U.S. air-travel service issues, review the U.S. Department of Transportation complaint process.
Give the airline or ticket seller a reasonable opportunity to address the issue before filing with an outside agency, unless an urgent safety, discrimination or accessibility matter requires immediate reporting.
ITA Airways Scam and Impersonation Warnings
- Use ITA-Airways.com and telephone numbers shown on the airline’s official contact page.
- Do not trust a telephone number solely because it appears in a sponsored search result.
- Verify schedule-change messages through the official booking record.
- Do not send payment to an individual claiming to be an airline representative.
- Do not pay for a refund using gift cards, cryptocurrency or a money-transfer application.
- Do not provide a password or verification code to an unexpected caller.
- Do not allow a supposed airline agent to control your computer or mobile device remotely.
- Do not publicly post a booking code or boarding-pass image.
- Contact the card issuer directly about an unauthorized completed charge.
- A review posted on this page does not change a flight, create a baggage claim or request a refund.
ITA Airways Corporate Information
- Legal company: Italia Trasporto Aereo S.p.A.
- Registered address: Via Venti Settembre 97, 00187 Rome, Italy
- Airline code: AZ
- Official website: ITA-Airways.com
The Rome registered office is not a U.S. reservation center, airport baggage desk or substitute for ITA Airways’ online complaint process. Do not mail passports, original tickets, baggage, medication or irreplaceable documents to the corporate address without written instructions from the airline.
ITA Airways Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows an ITA Airways rating of 0 out of 5 based on zero visible reviews.
There are no customer reviews, review dates or customer-service themes available to summarize. Claims about commonly praised service or recurring complaints would therefore be unsupported.
New firsthand reviews can help readers understand experiences involving reservations, flight changes, airport assistance, schedule disruptions, baggage, refunds, accessibility, formal complaints, Travel ID and loyalty-service routing.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, digital support routes, escalation options and reader reviews.
We are not owned by ITA Airways, Italia Trasporto Aereo S.p.A., Lufthansa, Lufthansa Group, Miles & More, any airport, travel agency, tour operator, partner airline, government authority or payment provider.
Share Your ITA Airways Customer Service Experience
Have you contacted ITA Airways about a reservation, flight change, cancellation, refund, airport experience, delayed flight, baggage problem, accessibility request, complaint, Travel ID or loyalty issue? Leave a factual review below and explain which support route you used, how long assistance took and whether the matter was resolved.
Comments are moderated. Do not include booking codes, complete ticket numbers, passport details, boarding-pass images, baggage-tag numbers, P.I.R. references, payment information, home addresses, passwords, verification codes, personal email addresses, private telephone numbers or names of individual airline or airport employees.
Posting here does not contact ITA Airways. It does not change a flight, cancel a reservation, request a refund, open a baggage report, create an accessibility request, submit a complaint or protect a legal filing deadline.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with ITA Airways, Italia Trasporto Aereo S.p.A., Lufthansa, Lufthansa Group, Miles & More, any airport, airline partner, travel agency, tour operator, government authority or payment provider. ITA Airways does not provide customer service through this website.
Telephone numbers, operating hours, routes, fare conditions, baggage rules, check-in deadlines, refund procedures, loyalty programs and complaint forms can change. Verify the current information on the official ITA Airways website, booking confirmation, ticket receipt and applicable conditions of carriage.
This page cannot access a reservation, change a passenger name, modify a flight, issue a boarding pass, locate baggage, approve compensation, request accessibility service, award miles, provide a refund or submit a complaint to the airline.
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