Lufthansa Customer Service Phone Number: Reservations, Baggage & Complaints

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Lufthansa is a major international airline and part of the Lufthansa Group, offering flights between the United States, Europe, and destinations around the world. Travelers may need Lufthansa support for reservations, flight changes, cancellations, refunds, baggage claims, delayed or damaged bags, Miles & More, Travel ID, accessibility assistance, medical travel questions, seat assignments, airport service issues, or post-travel complaints.

If you are looking for the Lufthansa customer service phone number in the United States, the main reservation and travel-assistance number is 1-800-645-3880. For post-travel Customer Relations in North America, Lufthansa lists 1-516-738-4422.

How to Contact Lufthansa Customer Service

Important Note About Older Lufthansa Phone Numbers

The old CSN page listed 1-800-399-5838 for lost baggage. Lufthansa’s current U.S. public support pages emphasize reporting baggage problems at the airport Lost & Found office, using Lufthansa’s baggage status and claim tools, and contacting Customer Relations for reimbursement or post-travel baggage issues. For current baggage issues, start with the airport baggage report, your file reference number, and Lufthansa’s online baggage tools.

The old CSN page also listed customer-service hours for some support paths. Lufthansa’s current contact experience may vary by country, product, airport, and support channel. Use Lufthansa’s Help & Contact page, your booking confirmation, or your local service center for the current support options tied to your trip.

Best Way to Reach Lufthansa by Issue

Reservations, Booking, and Flight Changes

For new reservations, existing bookings, flight changes, seat assignments, schedule changes, fare questions, or travel assistance in the United States, call 1-800-645-3880 or use Lufthansa’s online booking tools. If you booked through a travel agency, online travel agency, cruise line, or credit card travel portal, Lufthansa may direct you back to that seller for certain changes or refunds.

Refunds and Cancellations

For eligible ticket refunds, start with “My bookings” or Lufthansa’s refund request form. Lufthansa says refunds are generally issued to the original payment method and that refund eligibility depends on fare rules, cancellation reason, schedule changes, and where the ticket was purchased. If the ticket was purchased through a travel agency, contact the agency first.

Flight Delays, Cancellations, and Misconnections

If your Lufthansa flight is delayed or canceled, check Lufthansa.com, the Lufthansa app, airport staff, and your booking contact details for updates. Lufthansa’s Customer Service Plan says it will attempt to notify customers of known delays, cancellations, and diversions and will attempt to re-route customers when cancellations or delays of more than two hours are experienced or expected.

Delayed, Lost, or Damaged Baggage

If your baggage is delayed, missing, damaged, or missing contents, report the issue at the airport Lost & Found office before leaving when possible. Keep your baggage tag, airport reference number, file reference number, receipts, photos, and proof of value. Lufthansa says baggage-related reimbursement requests should include the airport reference number and original receipts.

Post-Travel Customer Relations

For complaints, reimbursement requests, denied boarding voucher issues, service complaints, or unresolved post-travel matters in North America, use Lufthansa’s online contact form, mail Customer Relations at 625 RXR Plaza, Uniondale, NY 11553, or call 1-516-738-4422. Include your flight number, travel dates, booking code, ticket receipts, boarding passes, and a clear description of the issue.

Miles & More

For Miles & More account questions, missing miles, service card numbers, award flights, status, eVouchers, Travel ID login, or two-factor authentication problems, use Miles & More self-service tools or call the Miles & More Service Center at 1-800-581-6400 if you are in the United States.

Accessibility and Disability Assistance

For disability-related assistance, wheelchair support, service animals, medical equipment, portable oxygen concentrators, seating assistance, or other special needs, Lufthansa advises U.S. passengers to call 1-800-645-3880 at least 72 hours before travel when possible. Hearing-impaired customers in the U.S. can dial 711, then 1-800-645-3880.

Medical Desk

For specific medical travel questions that are not answered by the accessibility information, Lufthansa lists its New York Medical Desk at 1-516-279-1768, Monday-Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Medical equipment, oxygen, fitness-to-fly questions, and certain forms may require advance planning.

Travel Agency or Third-Party Bookings

If your Lufthansa ticket was purchased through a travel agency, online travel agency, cruise package, employer travel portal, or credit card travel portal, that company may control changes, refunds, exchanges, or credits. Keep your Lufthansa booking code, ticket number, agency confirmation, receipts, and all emails from the seller.

What to Have Ready Before Contacting Lufthansa

  • Booking code or reservation number
  • Ticket number
  • Passenger name exactly as shown on the ticket
  • Flight number, travel date, origin, and destination
  • Miles & More number or Travel ID email address, if applicable
  • Bag tag number and baggage file reference number, if applicable
  • Airport reference number for baggage claims
  • Boarding passes and ticket receipts
  • Receipts for hotel, meals, ground transportation, baggage expenses, or replacement items
  • Photos of damaged baggage or damaged contents
  • Travel agency, online travel agency, or credit card portal details, if applicable
  • Customer Relations case number or prior email response
  • Your requested resolution, such as refund, reimbursement, rebooking, miles credit, baggage reimbursement, fee reversal, voucher review, or written explanation

Common Lufthansa Customer Service Issues

Lufthansa customers may contact support for help with:

  • Customer service phone number questions
  • Reservations and booking problems
  • Flight changes and cancellations
  • Schedule changes and missed connections
  • Refund requests and refund status
  • Travel agency booking issues
  • Delayed, lost, damaged, or missing baggage
  • Seat assignments and paid seat refunds
  • Miles & More account issues
  • Travel ID login and two-factor authentication problems
  • Accessibility and disability assistance
  • Medical travel questions
  • Airport service complaints
  • Denied boarding compensation vouchers
  • DOT or passenger-rights complaints

Lufthansa Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Lufthansa. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Lufthansa customer-service trend.

If you have contacted Lufthansa about the customer service phone number, a reservation, flight change, canceled flight, delayed flight, refund, baggage problem, Miles & More account, Travel ID login, accessibility concern, airport experience, or complaint, you can leave a review below to help other travelers understand what worked and what did not.

Lufthansa Refund and Reimbursement Tips

  • Start with Lufthansa’s online refund tools or “My bookings” when possible.
  • If you booked through a travel agency or third-party travel site, contact that company first.
  • Save your booking code, ticket number, receipt, boarding pass, and cancellation notice.
  • Check whether the issue involves a refundable fare, non-refundable fare, schedule change, canceled flight, unused ticket, or medical/death documentation request.
  • For post-travel reimbursement, include the flight number, travel dates, ticket receipts, boarding passes, and original receipts.
  • For baggage reimbursement, include the airport reference number and original receipts.
  • For denied boarding compensation vouchers, Lufthansa suggests sending vouchers by certified mail, registered mail, or courier and keeping a copy.

Lufthansa Baggage Complaint Tips

  • Report delayed, lost, damaged, or missing baggage at the airport Lost & Found office before leaving when possible.
  • Keep your baggage tag and airport file reference number.
  • Take photos of damaged baggage and damaged contents before repair or replacement.
  • Save original receipts for reasonable interim expenses if your bag is delayed.
  • Do not throw away damaged baggage until the claim is complete.
  • Use Lufthansa’s online baggage tools to check missing baggage status.
  • Check claim deadlines carefully, especially for international travel.

Lufthansa Scam and Account Safety Tips

  • Use Lufthansa.com, the Lufthansa app, the official Lufthansa Help & Contact page, or official phone numbers from your booking confirmation.
  • Be cautious of fake airline support numbers in search ads, social media posts, travel forums, or unofficial websites.
  • Do not share your Miles & More password, Travel ID password, one-time code, passport details, or payment details with someone who contacts you unexpectedly.
  • If a caller says your ticket will be canceled unless you immediately pay by gift card, wire transfer, cryptocurrency, or payment app, hang up and contact Lufthansa directly.
  • Watch for fake refund emails after cancellations, strikes, weather events, or widespread travel disruptions.
  • If you see an unknown Lufthansa charge, check Lufthansa receipts, ticket purchases, baggage fees, seat fees, travel agency charges, and credit card travel portal purchases before disputing the charge.

How to Escalate a Lufthansa Complaint

  1. Start with the Lufthansa support path that matches your issue: reservations, refunds, baggage, Customer Relations, Miles & More, accessibility, or medical travel.
  2. If your issue is happening during travel, use the Lufthansa app, airport staff, local service center, or 1-800-645-3880.
  3. For baggage issues, file a baggage report at the airport and keep the file reference number.
  4. For post-travel complaints in North America, use Lufthansa’s online contact form, mail Customer Relations, or call 1-516-738-4422.
  5. For disability-related issues at the airport, ask for a Complaint Resolution Official.
  6. Keep a written timeline of calls, emails, airport contacts, case numbers, and promised follow-up.
  7. Lufthansa’s Customer Service Plan says written complaints are acknowledged within 30 days and receive a substantive response within 60 days.
  8. If Lufthansa does not resolve an air travel consumer issue, passengers in the United States may consider filing a complaint with the U.S. Department of Transportation Office of Aviation Consumer Protection.

Lufthansa Compared with Other Airlines

Lufthansa competes with international and U.S. airlines such as British Airways, American Airlines, Air France, KLM, United Airlines, Delta Air Lines, Swiss International Air Lines, Austrian Airlines, Emirates, Qatar Airways, and Turkish Airlines. Travelers often compare airlines based on customer service phone number access, baggage handling, refund policies, flight disruption handling, premium cabins, route network, alliance benefits, loyalty programs, and complaint resolution.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Lufthansa Customer Service

What is the Lufthansa customer service phone number in the U.S.?

The main Lufthansa customer service phone number for U.S. reservations and travel assistance is 1-800-645-3880.

How do I contact Lufthansa Customer Relations in North America?

Lufthansa lists North America Customer Relations at 1-516-738-4422. Customers may also use Lufthansa’s online feedback form or mail Lufthansa Customer Relations, 625 RXR Plaza, Uniondale, NY 11553.

How do I contact Lufthansa about delayed or damaged baggage?

Report delayed, lost, or damaged baggage at the airport Lost & Found office before leaving when possible. Keep your bag tag and airport file reference number, then use Lufthansa’s baggage tools or Customer Relations for follow-up and reimbursement requests.

What is the Lufthansa Miles & More phone number in the U.S.?

The Miles & More Service Center number commonly used for the United States is 1-800-581-6400. You can also use the Miles & More website or app for many self-service requests.

How do I request a Lufthansa refund?

Start with Lufthansa’s refund form or “My bookings.” If you bought through a travel agency or third-party travel site, contact that seller first. Refund eligibility depends on fare rules, cancellation reason, schedule changes, and payment method.

What is Lufthansa’s accessibility phone number in the U.S.?

For disability-related assistance in the U.S., Lufthansa advises calling 1-800-645-3880 at least 72 hours before travel when possible. Hearing-impaired customers can dial 711, then 1-800-645-3880.

What is Lufthansa’s Medical Desk phone number?

Lufthansa lists its New York Medical Desk at 1-516-279-1768, Monday-Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

What is Lufthansa’s corporate phone number in Germany?

Lufthansa’s legal notice lists +49-69-6960 for Deutsche Lufthansa AG in Frankfurt/Main, Germany. This is not the best number for routine U.S. reservations, refunds, baggage, or Customer Relations issues.

Where can I complain if Lufthansa does not resolve my issue?

Start with Lufthansa Customer Relations and keep the case number. If Lufthansa does not resolve an air travel consumer issue involving U.S. travel, passengers may consider filing a complaint with the U.S. Department of Transportation Office of Aviation Consumer Protection.

Is CustomerServiceNumbers.com affiliated with Lufthansa?

No. CustomerServiceNumbers.com is not affiliated with Lufthansa, Deutsche Lufthansa AG, Lufthansa Group, Miles & More, Star Alliance, the U.S. Department of Transportation, or any travel agency. This page provides customer service contact information, complaint guidance, and a place for travelers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Lufthansa customers find the correct customer service phone number and support path for reservations, refunds, baggage, flight disruptions, Miles & More, accessibility, and complaints.

Share Your Lufthansa Customer Service Experience

Have you contacted Lufthansa about the customer service phone number, a reservation, delayed flight, canceled flight, refund, baggage issue, Miles & More account, Travel ID login, accessibility concern, airport experience, or complaint? Share your experience below to help other travelers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Lufthansa, Deutsche Lufthansa AG, Lufthansa Group, Miles & More, Star Alliance, the U.S. Department of Transportation, or any travel agency. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal advice, travel insurance advice, compensation advice, or financial advice.

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Lufthansa Disappointing Charge Issue

June 24, 2015

Lufthansa, I send an email to Lufthansa for a credit on 2 updated seats from Economy to Premium Economy since we could not use them because of a medical problem and the flight (4 hours later) we were able to use did not have these seats available, so far no comment on a refund or anything else. The flight was from Frankfurt to Boston on June 2, this is not what I expected from Lufthansa. I am just amazed not the German way I am used to. I could really use the $675.00 since I am retired and live on a very small SS check.

Avatar for Ingeborg
Ingeborg

Lufthansa Customer Service Issue

June 11, 2015

Lufthansa, I wrote to you two days ago regarding that I may have a problem for flights booked next year, luckily that is not the case now. But the fact that you couldn’t be bothered to contact me to help with the problem leaves me wondering what the level of sevice we will be like once we are on your planes.

Avatar for Tom
Tom

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