Reach Air India Customer Service – Reviews And Complaints

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Eric Strand

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Before booking a flight with Air India, it’s important to be aware of Air India’s customer service, including the contact information, reviews, ratings, and complaints listed below.

Air India Customer Service Reviews and Complaints

When considering flying with Air India, it’s helpful to review Air India customer service reviews and complaints. Air India is the flag carrier airline of India, offering both domestic and international flights to various destinations worldwide. The airline has received various feedback from passengers regarding their travel experience and service. Reviews often highlight the availability of direct flights to India, the in-flight hospitality, and the cultural familiarity, while some complaints focus on issues like flight delays, baggage handling, and customer support responsiveness. Comparing Air India with competitors like Emirates, Qatar Airways, and British Airways can provide a broader perspective on customer service experiences in the international airline industry.

How to Contact Air India

To contact Air India, you can use the following information:

  • General Customer Service Phone Number (U.S.): 1-888-634-1407
  • Email Support: Air India primarily offers support through their online contact form and email.
  • Website Support Portal: www.airindia.in/customer-support.htm
  • Corporate Office Address: Air India Limited, Airlines House, 113 Gurudwara Rakabganj Road, New Delhi – 110001, India
  • Website: www.airindia.in

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about booking a flight with Air India.

Note: This website listing is not associated with Air India or Air India Limited. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Air India does not provide support services directly through this website. For any questions or concerns about Air India services, contact their customer service representative directly.

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2.3
2.3 out of 5 stars (based on 3 reviews)
Excellent
Very good
Average
Poor
Terrible

Air India Disappointing Customer Service

January 8, 2015

Air India, My husband and I flew Air India from Chicago To Delhi ( Dec 26 to Jan.4th 2015). This airline lack the qualities necessary to compete in the world market. Air India is a poor example of the Star Alliance. Not only are the planes dirty and in worn-out condition, the flight staff and desk staff are unprofessional and very very poor communicators. I would not recommend Air India to anyone. My seat was broken down and uncomfortable. My monitor did not work– on either out/in bound- the floor was full of crumbs, t—••—h and paper. There was blood on the bathroom door and floor. My tray table Never worked and my tray of food slid out into the aisle- those are just a few of my complaints. Take note India Air- you need to clean up your planes,, staff and reputation.

Avatar for Suzanne
Suzanne

Air India Pleasant Customer Service

October 15, 2014

Air India, I am sorry but I don’t agree with the bad reviews. I just called the US toll free number and had a great customer service experience. I had called with some requests (diabetic food, wheelchair) for my mother in law travelling from New York to Mumbai. My call was quickly answered by a gentleman named Farid. He quickly helped me with the information and I was done with the call in 5 mins. No hassles and no waiting.

Avatar for KK
KK

No response

August 14, 2014

I travel 12 june contact so many time but no response travel to cdg to delhi AI142 f/f no 133416662 seet no c22 no millage add know you are star group so do response.

Avatar for Rajendra A
Rajendra A

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