Emirates Customer Service: U.S. Phone, Baggage and Refund Help

Need help with an Emirates reservation, flight change, cancellation, refund, delayed bag, accessibility request, or unresolved complaint? U.S. travelers can call Emirates at 1-800-777-3999 or use the airline’s official online support tools.

How to contact Emirates from the United States

Call 1-800-777-3999 for assistance with an Emirates booking, flight change, cancellation, travel disruption, refund question, seat, special service, or other reservation issue. Travelers who use a text telephone can call 1-888-320-1576.

The official Emirates Help Center also provides live chat when available, worldwide office information, baggage support, refund forms, payment-query forms, account help, delayed-flight certificates, canceled-flight certificates, and formal complaint forms.

If a travel agency, online booking site, corporate travel department, or another airline issued the ticket, contact that company first. Emirates may be unable to change or refund a ticket controlled by another seller.

What to have ready before contacting Emirates

Prepare the information needed to locate the booking and document the problem:

• Passenger name exactly as shown on the ticket
• Six-character booking reference, also called a PNR
• Emirates ticket number, if available
• Flight number, travel date, route, and operating airline
• Email address and telephone number associated with the booking
• Skywards number if the issue involves miles or account benefits
• PIR file-reference number for delayed or damaged baggage
• Receipts for reasonable essential purchases caused by delayed baggage
• Previous complaint, refund, or customer-service reference numbers
• The requested result, such as rebooking, cancellation, refund review, baggage reimbursement, accessibility assistance, or written response

Record the date, representative’s name, department, case number, promised action, and expected response time. Keep screenshots and confirmation emails until the issue is resolved.

Changing or canceling an Emirates booking

Start with Manage Your Booking. Eligible reservations will display options to change a flight, update contact details, choose a seat, add services, or cancel.

Change fees, fare differences, refund eligibility, and cancellation charges depend on the conditions attached to the ticket. If the online change option does not appear, call Emirates or contact the travel agency that issued the ticket.

Online changes generally apply to every passenger in the booking. Contact Emirates or the issuing travel agent when only one traveler in a shared reservation needs a different flight.

Emirates 24-hour cancellation rule for U.S. travel

Emirates’ current U.S. Customer Service Plan says a ticketed reservation may be canceled without penalty and receive a full refund when:

• The itinerary includes a flight to or from the United States
• The booking was made more than seven days before departure of the first flight
• The refund is requested within 24 hours from the time the booking was made

Submit the request through Manage Your Booking or the online refund form. The 24-hour period begins when the reservation is booked, not when the ticket is later issued.

How to request an Emirates refund

Use the official refund request form for an eligible ticket or an Emirates service such as a paid seat, excess baggage, or lounge access.

Voluntary refunds are processed according to the ticket’s fare conditions. Some fares are nonrefundable, some carry cancellation charges, and a partially used ticket may qualify for only a partial refund.

If a travel agent issued the flight ticket, request the ticket refund from that agent. If the agent issued the ticket but an additional service was purchased directly from Emirates, the Emirates refund form may be used for that separately purchased service.

When Emirates cancels, significantly delays, or significantly changes a flight covered by its U.S. Customer Service Plan, the airline says passengers will be advised of their right to reject alternative transportation or compensation and receive an applicable refund in the original form of payment.

Delayed, canceled, or changed Emirates flights

Check the current flight status and Emirates’ travel updates. Make sure the email address and mobile number in Manage Your Booking are current so Emirates can send operational updates.

Depending on the disruption, Manage Your Booking may offer a different Emirates flight to the same destination or another destination in the same region. If the online option does not solve the problem, contact Emirates or speak with airport staff.

Keep the original itinerary, boarding passes, rebooking information, notices from Emirates, and receipts for relevant expenses. Do not assume every delay or cancellation qualifies for the same compensation; applicable rights depend on the flight, location, reason for the disruption, and governing law.

Delayed, damaged, or missing baggage

Report a missing or damaged checked bag to the baggage desk at Arrivals before leaving the airport whenever possible. Obtain a Property Irregularity Report and keep the PIR reference number.

Use the Emirates baggage tracker with the passenger’s last name and PIR number to check the claim status. The Emirates app can also provide baggage-tracking information on many routes.

If delayed baggage requires essential clothing or toiletries, retain itemized receipts. Emirates says a passenger seeking compensation for delayed baggage should contact the airline within 21 days after receiving the bag and include the applicable receipts.

Emirates may request a Baggage Inventory Form listing the contents of a missing bag. Complete it carefully because Emirates states that the submitted inventory cannot be edited or resent.

When the final flight segment was operated by another airline, that operating carrier is generally responsible for processing the baggage claim, even when the ticket displays an Emirates flight or ticket number.

Emirates accessibility and medical assistance

Travelers can request accessibility assistance through Manage Your Booking or by telephone. Emirates advises passengers to call at least 48 hours before travel when possible. The TTY number for passengers flying from the United States or Canada is 1-888-320-1576.

The Emirates accessible-travel hub covers mobility assistance, visual and hearing assistance, hidden disabilities, and accessible travel planning.

A passenger whose medical fitness to fly is uncertain or who requires medical arrangements may need an Emirates Medical Information Form. Review the requirements early because the form may require completion by the passenger’s physician.

How to file a complaint with Emirates

Use the Emirates formal feedback and complaint form when an airport, baggage, reservation, or customer-service issue requires investigation. Use the separate refund form when the requested result is a ticket or service refund.

Include a concise timeline, booking and flight details, previous case numbers, supporting receipts or documents, and the exact resolution requested. Emirates’ U.S. Customer Service Plan says written complaints will be acknowledged within 30 days and receive a substantive response within 60 days.

A written complaint may also be mailed to:

Mailing an international complaint may take longer than using the online form. Keep a complete copy and delivery record if the matter is time-sensitive.

Escalating a U.S. air-travel complaint

If an Emirates complaint involving travel to or from the United States remains unresolved, passengers can review the U.S. Department of Transportation airline complaint process.

Provide the DOT with passenger contact information, ticket and flight details, a description of the issue, the complaint previously submitted to Emirates, the airline’s response, and relevant supporting documents. Filing with the DOT does not guarantee compensation, but it gives the aviation consumer-protection office a record of the complaint.

Emirates company and U.S. office information

Emirates is based in Dubai and is part of the Emirates Group. The Group’s owner is the Investment Corporation of Dubai. HH Sheikh Ahmed bin Saeed Al Maktoum is Chairman and Chief Executive of Emirates Airline and Group.

Emirates’ principal office is listed as:

Emirates Group Headquarters Building
Airport Road
P.O. Box 686
Dubai, United Arab Emirates

The official New York listing identifies an Emirates airport office at Terminal 4, John F. Kennedy International Airport, Queens, New York 11430. Check the current New York office page before attempting an in-person visit. The airport office should not be treated as the mailing destination for a formal complaint unless Emirates instructs you to send it there.

Privacy guidance for Emirates reviews

Emirates customer service reviews

As of August 18, 2026, this CustomerServiceNumbers.com page has a rating of 0 out of 5 stars based on 0 reviews. There are no customer review dates, experiences, or reliable themes to summarize.

If you leave an Emirates review, include the approximate travel date, route, flight or service involved, the support method used, the response time, and whether Emirates resolved the issue. Do not publish your complete booking reference, ticket number, passport information, or payment details.

Frequently asked questions

What is the Emirates customer service number in the United States?

Call Emirates at 1-800-777-3999 for U.S. booking, flight-change, cancellation, refund, and travel-support questions.

What is the Emirates TTY number?

Passengers flying from the United States or Canada can call 1-888-320-1576.

Is Emirates customer service available 24 hours?

Emirates says its official online social-support teams are available 24/7 in English and Arabic. Telephone and physical-office hours can differ by location. Check the current office listing or use the Emirates Help Center.

Can I cancel an Emirates ticket within 24 hours?

A ticketed itinerary that includes a flight to or from the United States can qualify for penalty-free cancellation within 24 hours when the booking was made more than seven days before departure of the first flight.

How do I request an Emirates refund?

Cancel an eligible reservation through Manage Your Booking and submit the official refund form. Refund eligibility and cancellation charges depend on the fare conditions unless a specific U.S. passenger-protection rule applies.

What should I do if Emirates delays my baggage?

Report the bag at Arrivals, obtain a PIR reference number, and use the Emirates baggage tracker. Retain receipts for essential purchases and submit any applicable expense claim within Emirates’ stated deadline.

How do I complain to Emirates?

Use the official feedback and complaint form. Emirates says it acknowledges written complaints within 30 days and provides a substantive response within 60 days.

Who handles a ticket purchased through a travel agent?

The issuing travel agent generally controls ticket changes and refunds. Contact the agent first unless the issue concerns an additional service purchased directly from Emirates.

Related airline customer service pages

• Qatar Airways customer service
• Turkish Airlines customer service
• KLM customer service
• Air France customer service
• Icelandair customer service
• Air Canada customer service
• Alaska Airlines customer service

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Emirates, the Emirates Group, or the Investment Corporation of Dubai. Telephone numbers, office hours, routes, fares, refund rules, baggage procedures, and support options can change. Confirm important information through Emirates’ official website and ticket documents.

Last reviewed: August 18, 2026.