If you need help with an Icelandair reservation, flight change, cancellation, refund, check-in problem, delayed flight, baggage issue, Saga Club account, or written complaint, use the support route that matches the problem. Same-day airport issues should be reported to Icelandair representatives at the airport whenever possible.
Icelandair Customer Service Phone Number and Contact Information
- United States and Canada customer service: 1-800-223-5500
- North American phone hours: Monday–Sunday, 2:00 a.m.–8:30 p.m. Eastern Time
- Iceland head-office phone: +354 5050 100
- Written complaint email: customercare@icelandair.is
- Customer Relations fax: +354 5050 330
- Customer support center: Icelandair contact options
- Current call-center hours: Icelandair phone support
- Manage a booking: View or change an Icelandair booking
- Flight status: Check an Icelandair flight
- Online check-in: Check in online
- Passenger rights and disruptions: Icelandair Customer Care
- Delayed or damaged baggage: Report an Icelandair baggage problem
- Official website: Icelandair.com
- Company address: Icelandair ehf., Flugvellir 1, 221 Hafnarfjörður, Iceland
Choose the Correct Icelandair Support Route
- New reservation, flight change, cancellation, seat, or fare question: Call 1-800-223-5500.
- Booking made directly with Icelandair: Use Manage Booking for eligible itinerary changes, seats, meals, baggage, and assistance requests.
- Travel-agency or third-party booking: Contact the company that issued the ticket. Icelandair directs travelers to their original point of purchase for eligible third-party refunds.
- Same-day delay, cancellation, missed connection, or boarding problem: Check flight status and speak with Icelandair airport or gate personnel.
- Delayed or damaged baggage: Report the problem at the airport and use Icelandair’s baggage-reporting tools.
- Post-travel complaint: Send a written complaint with supporting documentation to Icelandair Customer Relations.
- Accessibility issue at an airport: Ask for Icelandair’s Complaint Resolution Official, also known as a CRO.
Manage an Icelandair Booking
Travelers who booked directly with Icelandair can use Manage Booking to review their itinerary and access eligible self-service options.
Depending on the ticket and itinerary, Manage Booking may allow travelers to:
- View itinerary and passenger details
- Change travel dates
- Purchase additional baggage
- Request seats
- Pre-purchase meals
- Request additional assistance
Have the passenger’s last name and six-character booking reference or ticket number available. Fare differences, change fees, and ticket restrictions may apply.
Icelandair Flight Status and Check-In
Use the Icelandair flight-status page for current departure and arrival information. During an active disruption, also monitor the Icelandair app, airport displays, and messages sent to the contact information in the reservation.
Icelandair states that online check-in becomes available 24 hours before departure for all destinations. Airport check-in and baggage-drop deadlines vary by airport, so review the information for the departure airport before traveling.
Icelandair Delays, Cancellations, and Missed Connections
For an active cancellation, major delay, diversion, or missed connection, speak with Icelandair airport personnel and call 1-800-223-5500 if telephone assistance is needed.
Keep receipts for reasonable expenses incurred during a disruption. Eligibility for meals, lodging, ground transportation, reimbursement, rebooking, or compensation depends on the itinerary, cause of the disruption, applicable law, and Icelandair’s current policies.
Review the Icelandair Customer Care and passenger-rights page for information about cancellations, delays, denied boarding, fare downgrades, and rights applicable to different regions.
European passenger-rights rules may apply to qualifying Icelandair itineraries, but coverage depends on the route and circumstances. Travelers should review the official information for their specific journey.
Icelandair Baggage Support
Report delayed or damaged checked baggage as soon as possible at the arrival airport. Keep the baggage tag, boarding pass, ticket number, property irregularity report, receipts, and photographs of damage.
- Delayed or damaged baggage: Open Icelandair baggage support
- General baggage information: Review Icelandair baggage rules
Icelandair’s U.S. Customer Service Plan instructs travelers to provide written notice of delayed baggage within four hours of arrival. Reporting the problem before leaving the airport provides a record and gives the baggage team an opportunity to begin tracing the bag.
Keep itemized receipts for reasonable essential purchases if checked baggage remains delayed. Reimbursement eligibility and limits depend on the circumstances and applicable rules.
Icelandair Changes, Cancellations, and Refunds
Ticket changes and refunds depend on the fare rules, how the ticket was purchased, whether any portion has been used, and the reason for the request.
Icelandair’s current U.S. Customer Service Plan states that a ticket purchased through an Icelandair booking channel may qualify for cancellation without penalty when the reservation was made at least two days before departure and the entire reservation is canceled within 24 hours hours hours of purchase. Group bookings, certain domestic Iceland bookings, ticketing fees, and other exclusions may be treated differently.
If a travel agency or another booking service issued the ticket, contact that company directly. Some third-party fares may not be refundable through Icelandair.
According to Icelandair’s plan, eligible credit-card refunds are transmitted to the card issuer within seven business days after Icelandair receives the required documentation. Eligible cash refunds are processed within 20 business days after receipt of the required documentation.
How to Submit a Written Icelandair Complaint
Icelandair directs formal customer complaints to its Customer Relations Department. Include:
- Ticket number or confirmation code
- Passenger names
- Complete mailing address
- Flight numbers
- Origin and destination cities
- Travel dates
- A concise description of the problem
- Receipts, baggage reports, photographs, or other supporting documents
- The specific resolution being requested
Email: customercare@icelandair.is
Mailing address:
Icelandair
Attention: Customer Relations
Flugvellir 1
221 Hafnarfjörður
Iceland
Fax: +354 5050 330
Icelandair states that it will acknowledge receipt of a qualifying complaint within 30 days and provide a substantive response within 60 days.
How to Escalate an Icelandair Complaint
- Start with the immediate support route: Use Manage Booking, airport staff, baggage support, or the telephone service center depending on the issue.
- Keep documentation: Save tickets, boarding passes, receipts, baggage reports, emails, screenshots, and case numbers.
- Submit a written complaint: Email Icelandair Customer Relations and clearly explain the requested resolution.
- Allow the published response period: Keep the sent email and note the submission date.
- Follow up with the original case: Include the existing reference number and avoid opening multiple cases for the same issue unless instructed.
- Consider the appropriate regulator: For an unresolved U.S. air-travel service issue, review the U.S. Department of Transportation Aviation Consumer Protection resources.
Icelandair Accessibility Assistance
Request accessibility or mobility assistance before departure through Icelandair or Manage Booking. If a disability-related problem occurs at a U.S. airport, ask to speak with the airline’s Complaint Resolution Official.
Provide the booking reference, passenger name, flight details, mobility-device information, and a clear description of the assistance required. Do not include sensitive medical information in a public review.
Fake Icelandair Support and Privacy Warning
Airline travelers are frequently targeted by fake support numbers, fraudulent booking sites, phishing messages, and social-media accounts offering refunds or rebooking assistance.
- Use Icelandair.com, the Icelandair app, or a verified number from an official Icelandair page.
- Do not give an unknown caller or social-media account your password, one-time code, complete payment-card number, passport image, or remote access to your device.
- Do not pay an alleged Icelandair fee using gift cards, cryptocurrency, wire transfer, or an unfamiliar payment link.
- Do not post your ticket number, booking reference, passport information, payment details, or home address in a public review.
About Icelandair
Icelandair is an Icelandic airline providing flights to, from, through, and within Iceland. Its route network uses Iceland’s location between North America and Europe to serve transatlantic travelers and passengers visiting Iceland.
Icelandair is part of Icelandair Group, which also operates Icelandair Cargo and Loftleiðir Icelandic. The airline’s current head office is located at Flugvellir 1, 221 Hafnarfjörður, Iceland.
Icelandair Customer Service Reviews
CustomerServiceNumbers.com currently shows 0 out of 5 stars for Icelandair based on 0 customer reviews. Because no reviews have been submitted to this listing, there is not enough information to identify a positive or negative customer-service trend.
If you have contacted Icelandair about reservations, flight changes, cancellations, refunds, delayed flights, missed connections, baggage, check-in, Saga Club, accessibility, or a written complaint, you can share your experience below.
Icelandair Customer Service FAQs
What is the Icelandair customer service phone number in the United States?
Icelandair’s customer service number for the United States and Canada is 1-800-223-5500.
Is Icelandair customer service available 24 hours a day?
No. Icelandair currently lists North American telephone service from 2:00 a.m.–8:30 p.m. Eastern Time, Monday through Sunday. Check the official call page because hours may change.
How do I change an Icelandair flight?
Use Manage Booking if the reservation and fare qualify for online changes. Otherwise, call 1-800-223-5500. Contact the issuing travel agency when a third party issued the ticket.
How do I check an Icelandair flight?
Use Icelandair’s official flight-status page, the Icelandair app, airport displays, and notifications sent to the reservation’s contact information.
When does Icelandair online check-in open?
Icelandair states that online check-in opens 24 hours before departure for all destinations.
How do I report delayed Icelandair baggage?
Report the bag at the arrival airport and use Icelandair’s delayed-baggage tools. Keep the baggage tag and property irregularity report. Icelandair’s U.S. Customer Service Plan instructs travelers to provide written notice within four hours of arrival.
How do I complain to Icelandair?
Email customercare@icelandair.is with the ticket number, confirmation code, passenger names, flight details, travel dates, mailing address, supporting documents, and requested resolution.
How long does Icelandair take to respond to complaints?
Icelandair says it will acknowledge a customer complaint within 30 days and provide a substantive response within 60 days.
Where is Icelandair headquartered?
Icelandair’s head office is at Flugvellir 1, 221 Hafnarfjörður, Iceland. Its Iceland office phone number is +354 5050 100.
Can CustomerServiceNumbers.com change my flight or issue a refund?
No. CustomerServiceNumbers.com is an independent information and review website. It cannot access Icelandair reservations, change flights, locate baggage, process refunds, award compensation, or contact Icelandair on a traveler’s behalf.
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CustomerServiceNumbers.com has published customer-service contact information and consumer reviews since 2004. This Icelandair guide was checked against current official telephone hours, booking tools, flight-status information, baggage procedures, customer-care guidance, written complaint instructions, and company information. Unsupported review themes and the outdated office address were removed.
Share Your Experience
If you contacted Icelandair, consider leaving a review below. Include the general issue, support route used, response time, and whether the problem was resolved. Do not include a booking reference, ticket number, passport details, payment information, password, verification code, or home address.
Independent Website Disclaimer: CustomerServiceNumbers.com is not affiliated with Icelandair, Icelandair ehf., Icelandair Group, Saga Club, any airport, travel agency, or government agency. Contact Icelandair or the appropriate official organization directly for reservations, refunds, baggage claims, passenger-rights questions, accessibility requests, and legal or regulatory concerns.
Page Update Note: This page was reviewed on August 15, 2026. It provides Icelandair’s verified U.S. phone number, current call-center hours, booking and flight-status tools, baggage reporting information, complaint contacts, corporate address, and customer review guidance.