IDT Customer Service: Phone, BOSS Revolution & Account Help

If you need help with an IDT international-calling account, BOSS Revolution service, an older IDT phone account, a calling card or another IDT service, first identify the exact product involved. IDT Corporation now operates several consumer and business brands, and the correct support number depends on the service.

Which IDT Support Route Should You Use?

• BOSS Revolution international calling: Call 1-716-215-2677, use live chat or visit the BOSS Revolution Support Center.
• BOSS Revolution mobile top-up: Use the BOSS Revolution app, website or customer support at 1-716-215-2677.
• BOSS Money transfer: Use the support options within BOSS Revolution/BOSS Money for the specific transfer.
• Older IDT phone-service account: Use the legacy IDT account center and the telephone number shown for that specific account type.
• Older IDT Connect account: Use the IDT Connect account-center support route.
• IDT prepaid calling card: Check the card itself and IDT’s current rate/support system because customer-service numbers can differ by card.
• Corporate, investor or media matter: Use IDT Corporation’s corporate Contact Us page rather than BOSS Revolution consumer support.
• net2phone business service: Use net2phone’s separate business customer-support system.
• IDT Global or IDT Express: Use the applicable wholesale/business service rather than consumer calling support.

What to Have Ready Before Contacting IDT

Depending on the service, gather:

• The telephone number associated with the account
• Your IDT or BOSS Revolution account information
• The email address connected with the service
• The international destination you were trying to call
• Date, time and approximate duration of a problem call
• Calling-card number or product name when applicable
• Payment or recharge date and amount
• Transaction number for a mobile top-up or money-transfer issue
• Previous support case or reference number
• A concise description of the resolution requested

Do not publish calling-card PINs, passwords, complete payment-card numbers, money-transfer information, account security codes or other private account details in a public review.

IDT and BOSS Revolution Customer Support

IDT Corporation’s current consumer communications business is centered on BOSS Revolution. IDT’s own services page directs consumers seeking international calling, mobile top-ups and related services to BOSS Revolution.

BOSS Revolution currently provides:

• International calling
• Calling through its mobile app
• International mobile top-ups
• Domestic mobile top-ups
• International money-transfer services
• Retail agent services

For general BOSS Revolution support, call 1-716-215-2677.

Customers can also use live chat and the BOSS Revolution FAQ/support system.

BOSS Revolution International Calling Help

BOSS Revolution offers international calling through its app, website account and telephone access numbers.

If a call will not connect:

1. Confirm that the destination number includes the correct country and area code.
2. Check the BOSS Revolution account balance or active calling plan.
3. Confirm that the destination is supported by the plan being used.
4. Record the exact error message or announcement.
5. Try the applicable BOSS Revolution calling method again.
6. If the problem continues, contact customer support at 1-716-215-2677.

BOSS Revolution currently publishes separate telephone access numbers for different languages. These are calling access numbers rather than the main customer-service number.

For example, BOSS Revolution currently lists:

• English access number: 716-271-BOSS / 716-271-2677
• Spanish access number: 716-770-BOSS / 716-770-2677
• Toll-free English calling access: 1-800-374-4922
• Toll-free Spanish calling access: 1-800-376-5077

BOSS Revolution notes that a surcharge may apply when customers use its toll-free calling-access numbers, so review the current rate information before placing a call.

IDT Calling Cards

IDT became widely known for prepaid international calling cards and still maintains online resources for certain IDT calling-card products.

Because different cards can have different:

• Rates
• Access numbers
• Expiration policies
• Recharge eligibility
• Customer-service numbers

use the contact information printed on the exact calling card whenever possible.

IDT’s current online Rate Viewer lists customer service at 1-800-691-8438 for calling-card questions associated with the products in that rate system.

The rate viewer also warns that:

• Rates can change
• Cards may have different expiration policies
• Some cards are rechargeable and others are not
• Calling from a toll-free access number can affect pricing
• Some destinations charge different rates for mobile and landline calls

Check the specific card before relying on a rate quoted for another IDT product.

Legacy IDT Phone Service Accounts

IDT still maintains online account-center pages for some older IDT telephone services.

Its current legacy Phone Services Account Center identifies:
1-800-889-9126

for customers who need help obtaining an Account ID or security code for that account system.

Use this number only when the account is actually an IDT Phone Services account. It is not the primary current BOSS Revolution customer-service number.

Older IDT account systems can include:

• Local or long-distance telephone service
• Phone Services accounts
• Calling-card accounts
• IDT Connect
• Other legacy IDT telecommunications products

If you are unsure which account you have, check a recent bill or account statement before calling.

IDT Connect Customer Service

IDT’s active IDT Connect Contact Us page currently lists:
1-800-818-6291

for IDT Connect customer service.

The same page identifies IDT Corporation headquarters at 520 Broad Street in Newark, New Jersey.

Because IDT Connect is a specific legacy product, customers with ordinary BOSS Revolution accounts should use the BOSS Revolution customer-support route instead.

IDT Billing and Recharge Problems

For an unexpected charge, unsuccessful recharge or account-balance problem:

1. Sign in to the applicable IDT or BOSS Revolution account.
2. Review recent transactions.
3. Confirm whether the transaction is pending or completed.
4. Check whether an automatic recharge or recurring plan is enabled.
5. Compare the payment amount with the account balance or calling-plan purchase.
6. Save the receipt, transaction number or confirmation email.
7. Contact the support department responsible for the product.

When describing a disputed charge, provide the date and amount but do not send complete card information through an unsecured message.

BOSS Revolution Mobile Top-Up Problems

BOSS Revolution allows customers to send prepaid mobile airtime to supported mobile carriers in other countries.

If a top-up does not arrive:

• Confirm the recipient’s full mobile telephone number.
• Confirm the destination country.
• Confirm the selected mobile carrier.
• Review the transaction status.
• Check whether the recipient received a carrier notification.
• Save the top-up confirmation or transaction number.
• Contact BOSS Revolution customer support if the transaction remains unresolved.

A completed mobile top-up can be difficult to reverse if it was sent to the wrong telephone number, so verify the recipient carefully before confirming payment.

BOSS Money Transfer Problems

IDT also provides international money-transfer services through BOSS Money.

Money-transfer issues can involve:

• A pending transfer
• A canceled transfer
• A recipient unable to collect funds
• A refund that has not appeared
• An incorrect recipient detail
• Identity-verification requirements

Use the transaction-specific BOSS Money support route and have the transfer reference information ready.

BOSS Revolution’s current support information tells customers with certain delayed refund issues to contact customer support after checking the transfer status and financial account.

IDT Account Security

For an IDT or BOSS Revolution account:

• Use a unique account password.
• Protect calling-card PINs and account security codes.
• Do not provide payment information to someone who contacts you unexpectedly.
• Use official IDT or BOSS Revolution websites and apps.
• Review account activity after an unexpected recharge or transaction.

BOSS Revolution’s Contact Us page specifically warns users not to include login credentials, credit-card information or bank details in ordinary chat or support messages.

IDT Corporate Contacts vs. Customer Service

IDT Corporation currently lists:

• Corporate main telephone: 973-438-1000
• Corporate email: contactidt@idt.net
• Investor Relations: invest@idt.net
• Media inquiries: 973-438-3553
• Headquarters: 520 Broad Street, Newark, NJ 07102

These contacts serve different purposes.

For a consumer calling, top-up or BOSS Revolution issue, use 1-716-215-2677 rather than beginning with IDT’s main corporate switchboard.

Other IDT Corporation Brands

IDT Corporation operates several distinct communications and payment businesses. Customers should avoid treating all of them as one customer-service department.

Current IDT businesses include:

• BOSS Revolution: Consumer international calling, mobile top-ups and related services
• BOSS Money: International money transfer
• net2phone: Cloud communications for businesses
• National Retail Solutions: Retail point-of-sale and payment services
• IDT Global: Wholesale international voice and SMS services
• IDT Express: Wholesale voice termination and DID services

Use the support system of the specific brand shown on the account, invoice or transaction.

How to Escalate an IDT Customer Service Complaint

1. Identify the exact IDT product or brand involved.
2. Use the support department assigned to that service.
3. Provide the account telephone number, transaction date or relevant product information.
4. Explain the issue and requested resolution clearly.
5. Ask for a case or reference number when available.
6. Save emails, chat transcripts, payment confirmations and transaction records.
7. If the promised resolution does not occur, follow up using the existing case or support conversation.
8. For an older IDT service, make clear that the account is a legacy IDT Phone Service, IDT Connect or calling-card account so it is not incorrectly routed to another division.

Do not send the same complaint to unrelated IDT divisions unless support specifically tells you the account belongs to another business.

IDT Reviews and Complaints

CustomerServiceNumbers.com currently shows no published IDT customer reviews and a 0 out of 5 rating based on zero reviews. There is therefore not enough first-hand CSN feedback to identify a reliable IDT customer-service rating or complaint pattern.

The previous version of this page stated that reviews often highlighted IDT’s affordability, reliability and international-calling options while complaints involved customer service, billing and call quality. Those statements were not supported by visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.

If you have contacted IDT or BOSS Revolution, useful first-hand review details include:

• The IDT product or brand involved
• Whether the issue involved international calling, a calling card, billing, mobile top-up or another service
• The customer-service route used
• Whether you received a case or reference number
• How long it took to receive assistance
• Whether the issue was resolved

Do not publish passwords, calling-card PINs, money-transfer details, payment information, account security codes or private correspondence.

About IDT Corporation

IDT Corporation is a communications and payment-services company headquartered in Newark, New Jersey.

The company was founded by Howard Jonas in 1990 and became publicly traded on the New York Stock Exchange in 1996.

IDT originally built its business around low-cost international telephone services and later became a major provider of prepaid calling cards and international voice services.

Today, its consumer and business brands include BOSS Revolution, BOSS Money, net2phone, National Retail Solutions, IDT Global and IDT Express.

Related Telecommunications Customer Service Pages

• AT&T customer service
• Verizon customer service
• Vonage customer service

IDT Customer Service FAQs

What is the current IDT customer service phone number?

IDT Corporation’s current Contact Us page lists 1-716-215-2677, also written as 1-716-215-BOSS, as Customer Support. This support route is associated with BOSS Revolution, IDT’s primary consumer communications brand.

Is 973-438-1000 the IDT customer service number?

973-438-1000 is IDT Corporation’s corporate main telephone number. For an ordinary consumer calling or BOSS Revolution issue, use 1-716-215-2677 instead.

What is IDT’s corporate email address?

IDT’s current website lists contactidt@idt.net as its general corporate email address.

Where is IDT Corporation headquartered?

IDT Corporation is headquartered at 520 Broad Street, Newark, NJ 07102.

What is BOSS Revolution’s customer service number?

Call BOSS Revolution customer support at 1-716-215-2677.

Does BOSS Revolution offer live chat?

Yes. BOSS Revolution’s current Contact Us page provides a live-chat option in addition to telephone support and its online contact form.

Does IDT still provide international calling?

Yes. IDT provides consumer international-calling services primarily through BOSS Revolution, which supports app-based calling, website accounts and telephone access.

What is the customer service number for an older IDT Phone Service account?

IDT’s active legacy Phone Services Account Center currently lists 1-800-889-9126 for help with an Account ID or security code. Use that number only for the applicable legacy account.

What is the IDT Connect customer service number?

IDT’s current IDT Connect Contact Us page lists 1-800-818-6291.

What number does IDT list for calling-card customer service?

IDT’s current online calling-card Rate Viewer lists 1-800-691-8438. Because IDT has issued multiple calling-card products, check the telephone number printed on the specific card as well.

Does IDT own BOSS Revolution?

Yes. BOSS Revolution identifies itself as part of IDT Corporation.

Who owns net2phone?

net2phone is an IDT Corporation business providing cloud communications services primarily to business customers.

When was IDT Corporation founded?

IDT Corporation states that Howard Jonas founded the company in 1990.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, support resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with IDT Corporation, BOSS Revolution, BOSS Money, net2phone or any other IDT business. Contact numbers, calling rates, account systems and service policies can change, so verify important account and payment actions through current official IDT resources.

Share Your IDT Customer Service Experience

Have you contacted IDT or BOSS Revolution about international calling, an IDT calling card, a mobile top-up, billing, an older telephone-service account or another customer-service issue?

Leave a respectful first-hand review below describing which IDT service was involved, which support route you used, what happened, how long assistance took and whether the issue was resolved.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact IDT, open a BOSS Revolution support case, dispute a charge or change an account. Do not post passwords, calling-card PINs, account security codes, complete account numbers, payment details, money-transfer information or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with IDT Corporation, BOSS Revolution, BOSS Money, net2phone or any other IDT business, and those companies do not provide customer service through this page.