Verizon Customer Service Numbers, Outages and Complaints

Verizon uses different support routes for mobile service, prepaid accounts, Fios, 5G Home Internet, billing, trade-ins, international travel, account fraud and number transfers. For Verizon Wireless billing, account or technical help, call 1-800-922-0204 or dial *611 from a Verizon mobile phone.

Verizon contact information checked and updated August 29, 2026.

Verizon Customer Service Contents

• Verizon phone numbers
• Choose the right Verizon department
• Wireless and Fios outages
• Billing and unexpected charges
• Promotions and trade-ins
• Fraud, SIM swaps and lost phones
• International support
• Cancellation and number transfers
• Fios support and equipment returns
• Complaints and escalation
• Customer reviews
• Frequently asked questions

Verizon Customer Service Phone Numbers

Use Verizon’s official contact page to confirm current hours and choose phone, chat or callback options. Live telephone hours differ by service and issue; Verizon’s automated assistant and chat may be available outside a department’s telephone hours.

Choose the Correct Verizon Support Route

Before Contacting Verizon

• Identify whether the issue involves mobile, prepaid, Fios or wireless home internet.
• Gather the account number, account owner’s name, billing ZIP code and approved verification method.
• Save the current and previous bills, order confirmation, promotion and payment records.
• Record the affected telephone number, device model, IMEI or equipment serial number privately.
• Keep case numbers, chat transcripts, return receipts, tracking and promised callback dates.
• State the exact outcome requested: repair, billing correction, restored credit, refund, cancellation or written explanation.

Do not post an account number, PIN, password, Social Security number, complete payment-card number, IMEI, transfer PIN or one-time verification code in a public review.

Verizon Wireless and Fios Outages

Before resetting account settings or replacing equipment, use Verizon’s wireless network-status tool or Fios outage page. Sign in when possible for information tied to the line or service address.

Wireless Outage or No Service

1. Check whether Verizon reports an outage at the location.
2. Determine whether the problem affects one line or every line on the account.
3. Test calls, texts and mobile data separately.
4. Restart the phone and toggle Airplane Mode.
5. Check for a device software update and confirm cellular data is enabled.
6. Record the location, time, error message and any outage estimate.

Avoid deleting an eSIM or resetting all network settings unless Verizon or the device manufacturer recommends it. Those steps can create an activation problem without correcting a network outage.

Fios Outage or Internet Problem

• Confirm that the router and Optical Network Terminal have power.
• Record the router and ONT status-light patterns before restarting equipment.
• Test several devices and a wired connection when possible.
• Run speed tests near the router at more than one time of day.
• Ask support to check the optical signal, provisioning, equipment status and outage history.
• Before accepting a technician visit, ask whether a charge could apply.

Verizon Billing Problems and Unexpected Charges

A Verizon bill can change because of an expired discount, plan change, device payment, insurance, perk, international use, activation fee, late charge, tax, surcharge, prorated service or missing promotional credit.

How To Review a Higher Verizon Bill

1. Download the current and previous bills.
2. Review Verizon’s explanation of changes from the prior month.
3. Compare each mobile line or home service separately.
4. Check device payments, insurance, perks and third-party subscriptions.
5. Look for expired Auto Pay, loyalty or promotional discounts.
6. Review international calls, texts and data.
7. Check whether an account change created partial-month charges.
8. Ask Verizon to identify the date and action behind each disputed line item.

Request a case number and save any chat transcript. Continue paying undisputed charges when appropriate, and review the applicable customer agreement for dispute deadlines.

VZWRLSS, IVR VN or 800-922-0204 Card Charge

A statement description containing VZWRLSS, IVR VN or 800-922-0204 may relate to a Verizon Wireless payment, including an automated or interactive voice-response transaction. First compare the amount and date with My Verizon payment history and all Verizon accounts used by the household or business.

If the descriptor is unfamiliar, do not assume it is legitimate merely because it contains Verizon’s phone number. The dedicated VZWRLSS and Verizon Wireless charge guide explains what to check. Contact Verizon through a verified channel and notify the card issuer promptly if no authorized person recognizes the transaction.

Missing Verizon Promotions and Trade-In Credits

Device offers often use monthly bill credits rather than one immediate discount. Eligibility may depend on the device, qualifying plan, trade-in, purchase channel, account status and continued service.

Verizon says general promotional credits can take two or three billing periods to appear, with missing credits then applied as a lump sum. Its trade-in materials generally say account trade-in credit may take one or two billing cycles. The terms of the specific offer control, so keep the promotion and ask which statement should show the credit.

Documents To Keep for a Promotion Complaint

• The advertisement or promotion screenshot
• The order confirmation and qualifying plan
• The trade-in submission ID and device IMEI
• Photos of the device before shipment
• The shipping receipt, tracking and delivery confirmation
• The expected monthly credit and promotional term
• A written quote from the store or representative, when available

Check the official trade-in status and credit guidance. Ask Verizon whether the promotion is attached to the correct line, whether the device was received and appraised, and whether the issue affects ordinary market value or promotional value.

Verizon Fraud, SIM Swaps and Lost Phones

Act immediately after an unexpected SIM or device change, password reset, new line, equipment order, loss of service or number-transfer notice.

Unauthorized SIM or Device Change

Dial *611 from the Verizon phone or call 1-800-922-0204. Verizon says *611 can work even when the device has been deactivated. Outside normal telephone hours, sign in to Verizon chat and request a live agent.

Unauthorized Number Transfer

If Verizon says the number was transferred to another carrier without permission, call 1-888-844-7095 immediately. Do not share a Number Transfer PIN with anyone except the new carrier during a transfer you initiated.

Account Takeover or Identity Theft

Call Verizon Fraud Prevention at 1-888-483-7200 or use Verizon’s official account-security and fraud-claim process. Keep identity-theft reports, credit reports, collection notices and prior claim numbers.

Lost or Stolen Phone

1. Use Apple Find My, Google Find My Device or the device’s location service.
2. Lock the phone remotely when possible.
3. Suspend the line through My Verizon.
4. Review the account for unfamiliar SIM, device or contact-information changes.
5. Change important passwords if the phone was unlocked or compromised.
6. File an insurance and police report when applicable.

Suspending a line is temporary and is different from canceling service. Review the suspension deadline and replacement requirements.

Verizon International Travel Support

Customers outside the United States can call Verizon’s International Support Team at +1-908-559-4899. Toll charges may apply when a country-specific toll-free route is unavailable.

Before Traveling

• Check Verizon coverage and current rates for the destination.
• Confirm the international plan for every line being used.
• Review voice, text, data and cruise or in-flight charges separately.
• Confirm device compatibility, roaming and Wi-Fi Calling settings.
• Save the international-support number somewhere outside the phone.

If service fails abroad, connect to Wi-Fi, review the international plan in My Verizon, restart the phone and confirm that Airplane Mode is off. Verizon’s international travel FAQs provide current plan, usage and dialing guidance.

Canceling Verizon or Moving a Number

Before canceling mobile service, review every device-payment balance, monthly promotional credit, smartwatch, tablet, hotspot, insurance plan, perk and subscription billed through Verizon. Download recent bills and ask how the final statement or credit balance will be delivered.

Use Verizon’s current mobile cancellation instructions or contact Wireless Customer Service. Remaining device balances may become due, and monthly promotional credits may stop.

Moving a Verizon Number to Another Carrier

1. Keep the Verizon line active until the new carrier completes the transfer.
2. Turn off Number Lock for the line being transferred.
3. Generate a Number Transfer PIN in My Verizon or dial #PORT.
4. Give the account number and temporary PIN only to the new carrier.
5. Verify calls, texts and data after the transfer.
6. Separately cancel any watch, tablet or hotspot line that remains active.

Verizon says the Number Transfer PIN expires after seven days. Review its number-transfer instructions before beginning.

Verizon Fios Cancellation and Equipment Returns

Call Fios and Home Services at 1-800-837-4966 or use My Verizon to start the cancellation process. Confirm the disconnection date, final bill, contract status, credit balance, equipment list and return deadline.

Verizon currently requires applicable rented Fios equipment to be returned within 30 days of disconnection to avoid unreturned-equipment charges.

Fios Equipment-Return Checklist

1. Contact Verizon to start the return process.
2. Ask Verizon to identify every router, extender, set-top box and power supply that must be returned.
3. Photograph the equipment and serial numbers.
4. Use the UPS Store location or other return method Verizon provides.
5. Make sure each serial number is scanned.
6. Keep the receipt and Verizon’s confirmation email.
7. Check the final bill for an unreturned-equipment charge.

Use Verizon’s Fios equipment-return instructions. If Verizon bills for equipment already returned, provide the receipt, return date, tracking, serial numbers and confirmation email and request an equipment-research case number.

How To Escalate an Unresolved Verizon Complaint

1. Start with the correct department. Wireless, Prepaid, Fios, international, accessibility and fraud issues use different routes.
2. Request a case number. Record the date, representative and promised action.
3. State the requested resolution. Ask for a repair, billing correction, restored promotion, refund, cancellation or written decision.
4. Save evidence. Keep bills, promotions, receipts, chat transcripts, device photos, tracking and outage notices.
5. Ask for supervisor review. Reference the existing case and explain what remains unresolved.
6. Request confirmation in writing. This is especially useful for credits, cancellations, trade-ins and equipment returns.
7. Use formal escalation only when needed. Review the applicable agreement and Verizon’s Notice of Dispute process.

Depending on the issue, an unresolved complaint may also be appropriate for the FCC Consumer Complaint Center, a state public-service commission or a state consumer-protection office. Do not send a regulator more private information than its secure process requires.

Verizon Communications Inc. lists its headquarters at 1095 Avenue of the Americas, New York, NY 10036. For corporate contacts and headquarters-focused complaints, visit the Verizon Corporate Office Headquarters page.

Verizon Customer Reviews and Complaint Sentiment

At the time of this update, the CustomerServiceNumbers.com rating module displayed a Verizon rating of 2.0 out of 5 stars based on two rated reviews. The visible submissions discuss store sales promises, account access, Auto Pay, an unexpectedly high first bill, service interruption, international iPhone use and an older Fios buffering complaint.

This is a very small sample from different years and should not be treated as a current rating of every Verizon service, network area, store, Fios market or support department. The reviews are most useful when they identify the service, issue, support route, response time and outcome.

For a separate Verizon-focused consumer review page, see Verizon reviews and complaints on ZeroStars.

What To Include in a Verizon Review

• Whether the issue involved Wireless, Prepaid, Fios or 5G Home Internet
• The type of problem: billing, outage, promotion, trade-in, cancellation, fraud or equipment
• The approximate date and general service area
• Whether a Verizon Company Store or Authorized Retailer was involved
• The support route used and whether Verizon opened a case
• Whether a promised credit, repair, refund or callback occurred
• Whether the problem was ultimately resolved

Verizon Customer Service Frequently Asked Questions

What is the Verizon Wireless customer-service number?

Call Verizon Wireless Customer Service at 1-800-922-0204 or dial *611 from a Verizon mobile phone.

What is the Verizon Fios customer-service number?

Call Verizon Fios and Home Services at 1-800-837-4966, also written as 1-800-VERIZON.

Does Verizon have 24-hour customer service?

Not by telephone for every department. Verizon offers chat around the clock, but live phone hours vary by service and support topic. Check the official contact page for the current hours shown for the issue.

How do I check whether Verizon is down?

Use Verizon’s wireless network-status tool or the separate Fios outage page. Sign in to My Verizon for information connected to the line or service address.

How do I identify a VZWRLSS or 800-922-0204 charge?

Compare the charge date and amount with My Verizon payment history and every authorized Verizon account. The descriptor may indicate a Verizon Wireless or automated phone payment, but contact Verizon and the card issuer if no authorized person recognizes it.

How long can Verizon promotional credits take?

Verizon says some general promotional credits can take two or three billing periods, while trade-in account credits generally take one or two billing cycles. Check the specific offer because its terms control.

What is Verizon’s international-support number?

Customers outside the United States can call the International Support Team at +1-908-559-4899.

Should I cancel Verizon before transferring my number?

No. Keep the Verizon line active until the new carrier confirms the transfer is complete. Canceling first can interrupt the transfer and may require reactivation.

How do I get a Verizon Number Transfer PIN?

Generate the PIN through My Verizon or dial #PORT from the phone. Verizon says the PIN expires after seven days, and Number Lock must be off before the transfer.

How long do I have to return Fios equipment?

Verizon currently requires applicable rented Fios equipment to be returned within 30 days of disconnection to avoid unreturned-equipment charges.

Where is Verizon headquartered?

Verizon Communications Inc. lists its headquarters at 1095 Avenue of the Americas, New York, New York 10036. The corporate main telephone number is 1-212-395-1000.

Related Verizon, Wireless and Internet Pages

• Verizon Wireless Customer Service
• AT&T Customer Service
• T-Mobile Customer Service
• Xfinity Customer Service
• Tracfone Customer Service

Related Verizon Consumer Resources

• Verizon Corporate Office Headquarters
• VZWRLSS and Verizon Wireless Card Charge Guide
• Verizon Reviews and Complaints

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize current contact routes, common customer problems, complaint guidance and user-submitted reviews.

For Verizon, our goal is to help readers distinguish among Wireless, Prepaid, Fios, home internet, fraud prevention, international support, a Company Store, an Authorized Retailer and formal escalation. Reviews may be moderated for spam, profanity and personally identifiable information while preserving the reviewer’s meaning.

Share Your Verizon Experience

Have you contacted Verizon about a wireless outage, Fios problem, higher bill, device promotion, trade-in, cancellation, international service, account takeover, equipment return or store complaint?

Leave a rating and review below. Include the Verizon service involved, support channel used, whether a case was opened, how long assistance took and whether the issue was resolved. Do not include private account or identity information.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Verizon Communications Inc., Verizon Wireless, Verizon Fios or any Verizon retailer. Verizon does not provide customer support through this website. Contact Verizon directly regarding accounts, service, billing, devices, trade-ins, outages, fraud claims, cancellations or equipment.