Vonage provides VoIP phone service, residential home phone service, business communications, contact center tools, and communications APIs. If you need Vonage customer service for billing, cancellation, account login, payments, number transfer, business VoIP, call quality, reviews, or complaints, use the contact options below to reach the correct support route.

Vonage Customer Service Phone Numbers

Vonage for Home Existing Customer Support: 1-732-944-0000
Vonage Automated Payment Hotline: 1-800-528-7690
Vonage Business Communications Support: 1-866-901-0242
Vonage Business Sales / Solutions: 1-844-365-9460
Vonage Business Expert / Plans: 1-855-430-6401

Best Ways to Contact Vonage

The best Vonage support route depends on whether you have a residential Vonage for Home account, a Vonage Business Communications account, a contact center product, or a communications API account.

Existing Vonage for Home customers: Call 1-732-944-0000 or use the residential support center.

Residential billing or payment: Use your online account or call the automated payment hotline at 1-800-528-7690.
Canceling residential service: Vonage says residential cancellation cannot be completed online or by email; call 1-732-944-0000.
Vonage Business Communications support: Call 1-866-901-0242, sign in to manage cases, or use the business support center.

Business sales or new business solutions: Call 1-844-365-9460 or use the Vonage business contact form.
Developer/API support: Use the Vonage support center and choose Communications APIs.

You can also visit the official Vonage Residential Contact Us page, the Vonage Support page, the Vonage Business Communications Support page, the Vonage Business Contact page, or the Vonage login page.

Vonage Phone Support Hours

Vonage for Home phone support: Monday–Friday, 9 a.m.–12 a.m. ET; Saturday, 9 a.m.–8:30 p.m. ET; closed Sunday
Vonage for Home chat: Listed by Vonage as available 24 hours a day, 7 days a week
Vonage for Home email: Vonage says email responses are typically within 24 hours

Vonage Business Communications support: Monday–Friday, 8 a.m.–12 a.m. EDT; Saturday–Sunday, 9 a.m.–9 p.m. EDT

Vonage Corporate Address and Ownership

Vonage is now part of Ericsson. For customer service, start with the Vonage support options above rather than contacting Ericsson directly.

Vonage Corporate / Legal Address: Vonage, 23 Main Street, Holmdel, NJ 07733

Parent Company: Ericsson

Before You Contact Vonage Customer Service

Having the right information ready can help Vonage route your request and verify your account faster.

Your Vonage phone number or account number
The name, email address, and billing address on the account
The product involved: Vonage for Home, Vonage Business Communications, Contact Center, Communications APIs, or another Vonage service

Any adapter, router, app, desk phone, or portal error messages
Dates and times of failed calls, call-quality issues, billing concerns, or prior support contacts
A copy of the bill, payment confirmation, renewal notice, contract, or disputed charge

For number transfer issues, the phone number being transferred and the status of the transfer request

Common Reasons Customers Contact Vonage

Residential home phone billing, payments, or account access
Canceling Vonage residential service
VoIP call quality, no dial tone, dropped calls, echo, static, or one-way audio
Vonage adapter setup, router connection, or device replacement
Changing calling plans or checking international calling rates
Phone number transfer or porting status
911 address updates for residential VoIP service
Vonage Extensions app, mobile app, or online account support
Vonage Business Communications phone, SMS, meetings, voicemail, or admin support

Contact Center, Communications APIs, developer account, or business portal help

Vonage for Home Support

Vonage for Home customers should start with the residential support center for billing, payments, calling plans, technical support, adapter setup, mobile app support, password resets, phone number transfers, and cancellation questions.

Vonage home phone service requires a high-speed internet connection. If calls are dropping, audio sounds distorted, or your phone has no dial tone, check whether your internet connection is working before contacting support. Call quality can be affected by your modem, router, Wi-Fi, network congestion, or the Vonage adapter.

Canceling Vonage Service

Vonage says residential customers cannot cancel service online or by email. If you want to cancel Vonage for Home, call 1-732-944-0000 and ask for confirmation of the cancellation date, final bill, any remaining charges, and whether any equipment return steps apply.

Keep your cancellation confirmation, final bill, payment records, and any support case numbers. If you are porting your number to another provider, ask how cancellation timing may affect the number transfer.

Vonage Billing, Payments, and Account Login Help

For billing questions, compare your current Vonage bill with your previous statement before contacting support. Billing changes may involve plan changes, international usage, taxes and fees, payment method updates, late payments, number transfers, equipment, add-on features, or business contract terms.

Use the official Vonage login pages and support portals to manage account settings, reset passwords, make payments, update billing details, review usage, and manage support cases. Avoid entering Vonage payment or login information through links from unsolicited emails, texts, pop-ups, or third-party support pages.

Vonage Business Communications Support

Vonage Business Communications customers should use the business support center for user management, admin portal access, phone features, voicemail, desktop and mobile apps, call quality, SMS, meetings, support cases, and system status updates.

Business administrators should have the company name, account details, affected user or extension, device type, call examples, and any support ticket numbers ready before contacting Vonage Business support.

Vonage 911 and Emergency Calling Reminder

Vonage VoIP service may handle 911 differently than a traditional landline. Keep your 911 address updated in your Vonage account, especially if you move your adapter or use service away from your original service address. Do not rely on public reviews or unofficial support pages for emergency-calling setup.

Vonage Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 Vonage reviews and complaints. If you have contacted Vonage customer service, you can leave a review below to help other customers understand what to expect when calling about residential service, business VoIP, billing, cancellation, call quality, number transfer, account access, or technical support.

Because there are no visible Vonage reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, support delays, billing concerns, cancellation issues, call-quality problems, or successful resolutions.

Safety and Privacy Tips

Do not post your Vonage account number, phone number, billing address, password, payment details, PIN, confirmation code, or other private account information in a public review or comment. If someone contacts you claiming to be from Vonage and asks for payment by gift card, cryptocurrency, wire transfer, remote computer access, or a suspicious link, verify the request directly through the official Vonage website or customer service number.

Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.

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Vonage Customer Service Phone Number, Reviews and Complaints