Comwave, now branded as Rogers Together with Comwave, provides internet, TV, home phone, and business communication services in Canada. If you need Comwave customer service for billing, outages, account login, equipment, TV, home phone, reviews, or complaints, use the contact options below to reach the correct support route.
Comwave Customer Service Phone Numbers
- Comwave Customer Service and Support: 1-877-474-6638
- Comwave Direct Support: 416-663-9600
- Sales / Plan Information: 1-866-542-6694
- Customer Service Hours: Monday–Friday, 9 a.m.–9 p.m. EST
Best Ways to Contact Comwave
The best Comwave support route depends on whether you need help with internet, TV, home phone, billing, account access, equipment, or an unresolved complaint.
- Internet or TV service issue: Call 1-877-474-6638 or 416-663-9600.
- Billing or payment question: Use the Comwave My Account portal or Pay My Bill page.
- Service status or trouble in your area: Use the Comwave Service Status page or call support.
- Equipment exchange or Wi-Fi password help: Call Comwave support.
- Contract copy or account information update: Call support or use My Account when available.
- Complaint escalation: Use Comwave’s Complaints & Resolution process if normal support does not resolve the issue.
You can also visit the official Comwave Contact Us page, the Comwave Help & Support page, the Comwave My Account portal, the Comwave Pay Your Bill page, and the Comwave Service Status page.
Rogers Together with Comwave
Comwave residential pages now use the Rogers Together with Comwave branding. Customers may still search for Comwave customer service, Comwave internet support, Comwave TV, Comwave home phone, or Comwave complaints, but the current residential support pages are branded as Rogers Together with Comwave.
If you are also looking for Rogers support, see our related Rogers Customer Service page.
Comwave Address
- Comwave Networks Inc.: 61 Wildcat Road, Toronto, ON M3J 2P5, Canada
Before You Contact Comwave Customer Service
Having the right information ready can help Comwave identify your account and route your issue more quickly.
- Your Comwave account number, if available
- The service address connected to the account
- The phone number or email address on the account
- The service involved: internet, TV, home phone, business phone, billing, or equipment
- Any modem, router, TV app, phone adapter, or device error messages
- Dates and times of outages, billing issues, missed appointments, or prior support calls
- A copy of your bill, payment confirmation, contract, or disputed charge
Common Reasons Customers Contact Comwave
- Internet outage or service interruption
- Slow internet speed, Wi-Fi password help, modem, or router issues
- ComwaveTV setup, app access, TV package, or streaming questions
- Home phone, VoIP, voicemail, calling features, or phone adapter support
- Billing questions, payment issues, account balance, or contract copies
- Equipment exchange or modem replacement
- My Account login, password reset, or account information updates
- Checking ticket status or trouble in your area
- Canceling service or confirming contract terms
- Escalating unresolved complaints
Comwave Internet and Wi-Fi Support
If your Comwave internet is not working, check whether the issue affects every device in your home or only one device. If multiple devices are offline, check the Comwave service-status page or call support to ask whether there is trouble in your area.
For slow Wi-Fi, record the time of day, affected rooms, device used, and speed-test results. If possible, compare Wi-Fi speed with a wired connection so support can determine whether the issue may be inside the home or with the internet connection.
Comwave TV and Home Phone Support
For ComwaveTV problems, note whether the issue affects live TV, recorded TV, a specific channel, the ComwaveTV app, or the device you are using. Some ComwaveTV app features may require that you are subscribed to a Comwave TV package and using your home Wi-Fi.
For home phone issues, check whether your internet service is also affected. VoIP home phone service may depend on your modem, router, phone adapter, power, and internet connection.
Billing, Payments, and My Account Help
Use the official Comwave My Account portal to review account details and the official Comwave Pay Your Bill page to make payments. Comwave also lists customer service phone support for payment help.
If your bill changed, compare the current bill with your previous bill before contacting support. Changes may involve taxes, service plan changes, equipment fees, activation fees, contract terms, promotional pricing, shipping, late fees, or add-on services.
Equipment, Remote Support, and Safety
Comwave offers technical support resources and remote support tools for PC and Mac. Do not download remote support software or allow remote access to your computer unless you are sure you are working with Comwave’s official technical support team.
If someone contacts you claiming to be from Comwave or Rogers Together with Comwave and asks for payment by gift card, cryptocurrency, wire transfer, remote computer access, or a suspicious link, verify the request directly through the official Comwave website or customer service number.
911 Limitations for Comwave Phone Service
Comwave’s website notes that 911 service has certain limitations compared with traditional enhanced 911 service. If you use Comwave home phone or VoIP service, review the official 911 information and make sure your service address is accurate.
How to Escalate a Comwave Complaint
Comwave says customers should first contact support. If the issue is still not resolved, customers can use Comwave’s Complaints & Resolution process and reach the Escalations Team, which Comwave describes as the final appeal authority for unresolved customer complaints.
For Canadian telecom and TV complaints, customers may also be able to contact the Commission for Complaints for Telecom-television Services after giving Comwave a chance to resolve the issue. CCTS handles many qualifying complaints about phone, internet, TV, wireless, billing, contract disputes, service delivery, and credit management.
Comwave Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 Comwave reviews and complaints. If you have contacted Comwave customer service, you can leave a review below to help other customers understand what to expect when calling about internet service, TV, home phone, billing, outages, account access, equipment, cancellation, or complaint escalation.
Because there are no visible Comwave reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, billing concerns, outage issues, support delays, equipment problems, or successful resolutions.
Safety and Privacy Tips
Do not post your Comwave account number, full service address, phone number, password, payment details, PIN, confirmation code, or other private account information in a public review or comment. Reviews and comments may be moderated for profanity, spam, and personally identifiable information.
Keep your review focused on your customer service experience and avoid sharing private account details.
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Disclaimer
CustomerServiceNumbers.com is not affiliated with Comwave Networks Inc., Rogers Together with Comwave, or Rogers Communications. Contact information is provided for informational purposes and may change. Always verify account-specific support options through the official Comwave website before sharing private information or making payments.
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