Rogers Communications provides internet, Rogers Xfinity TV, mobile, home phone, home security, and business services across Canada. If you need Rogers customer service for cable TV, internet, billing, outages, account login, complaints, reviews, or Rogers together with Shaw service, use the contact options below to reach the correct support route.
Rogers Customer Service Phone Number
- Rogers Customer Service and Technical Support: 1-888-ROGERS1 / 1-888-764-3771
- Wireless Support: 1-888-764-3771
- Home Internet / Wi-Fi Support: 1-888-764-3771
- Rogers Xfinity TV / TV Support: 1-888-764-3771
- Home Phone Support: 1-888-764-3771
- Home Security Support: 1-888-764-3771
- Rogers Together with Shaw Moving Support: 1-888-472-2222
Best Ways to Contact Rogers
The best Rogers support route depends on whether you need help with billing, internet, Wi-Fi, Rogers Xfinity TV, mobile service, home phone, a Shaw-transition account, or an unresolved complaint.
- Internet outage or Wi-Fi issue: Call 1-888-764-3771, use Rogers support, or check the Network and Outage hub.
- TV or Rogers Xfinity TV issue: Call 1-888-764-3771 or use Rogers TV and streaming support.
- Billing or payment question: Sign in to MyRogers or use Rogers billing and payments support.
- Mobile service issue: Use Rogers mobile support or call 1-888-764-3771.
- Rogers together with Shaw question: Use the Rogers together with Shaw support pages if your account is still billed or managed under Shaw-related systems.
- Unresolved complaint: Use Rogers’ Resolve a Concern process after first contacting customer service.
You can also visit the official Rogers Contact Us page, the Rogers Support Centre, the Rogers Billing and Accounts Support page, the Rogers Resolve a Concern page, or the Rogers together with Shaw complaint page.
Rogers Corporate and Mailing Addresses
- Rogers Communications Canada Inc.: 333 Bloor Street East, Toronto, Ontario, Canada M4W 1G9
- Rogers Customer Service Mail: 70 Assomption Blvd., Moncton, NB E1C 1A1
- Rogers Complaint Mail: Rogers Communications, Share a concern, 333 Bloor St. E, Toronto, ON M4W 1G9
Before You Contact Rogers Customer Service
Having the right information ready can help Rogers identify your account and route your issue more quickly.
- Your Rogers account number, if available
- The service address connected to the account
- The phone number or email address on the account
- The service involved: internet, Rogers Xfinity TV, cable TV, mobile, home phone, home security, or Rogers together with Shaw
- Any modem, gateway, Ignite/Xfinity box, phone, app, or device error messages
- Dates and times of outages, missed appointments, billing issues, or previous support contacts
- A copy of the bill, payment confirmation, contract, service agreement, or disputed charge
Common Reasons Customers Contact Rogers
- Internet outage, slow Wi-Fi, or modem/gateway troubleshooting
- Rogers Xfinity TV, cable TV, streaming, channel, or equipment issues
- Mobile phone billing, device financing, roaming, SIM/eSIM, or plan questions
- Home phone, voicemail, calling features, or phone-line issues
- Home security equipment, cameras, sensors, or monitoring questions
- Billing disputes, late fees, payment issues, or unexpected price changes
- MyRogers login, password reset, username recovery, or app support
- Moving service to a new address
- Canceling service or returning Rogers equipment
- Escalating unresolved Rogers complaints
Rogers Internet and Wi-Fi Support
If your Rogers internet is not working, check whether the problem affects every device in your home or only one device. If multiple devices are offline, check Rogers’ outage resources, then restart your modem or gateway only if it is safe to do so and Rogers has not already provided different instructions.
For slow Wi-Fi, record the time of day, affected rooms, device used, and speed-test results. A wired speed test can help determine whether the issue is the internet connection itself or the Wi-Fi signal inside the home.
Rogers Xfinity TV, Cable TV, and Streaming Support
For Rogers TV or Rogers Xfinity TV problems, note whether the issue affects all channels or only one channel, whether internet is also affected, and whether you see an error code on the screen. If you have a set-top box, remote, app, or streaming issue, write down the device name and any troubleshooting steps already tried.
Billing, Payments, and MyRogers Account Help
For billing questions, sign in to MyRogers and compare the current bill with your previous bill before contacting customer service. Billing changes may involve taxes, fees, promotional discounts ending, equipment charges, roaming, pay-per-view, device financing, plan changes, returned payments, or late-payment charges.
If you need to dispute a charge, identify the exact amount, date, service, and reason the charge appears incorrect. Save screenshots, bills, chat transcripts, service tickets, and payment confirmations in case you need to escalate the issue later.
Rogers Together with Shaw Support
Rogers and Shaw have come together, and some customers may still see Rogers together with Shaw branding, billing, account numbers, apps, or support pages. If you were previously a Shaw customer, use the Rogers together with Shaw support pages when Rogers directs you there, especially for account migration, billing, moving services, and complaint escalation.
Moving, Canceling, or Returning Equipment
If you are moving, contact Rogers before your move date to confirm service availability, installation timing, equipment requirements, and whether your plan or pricing will change. If you are canceling service, ask Rogers to confirm the cancellation date, final bill, equipment return instructions, and any remaining device or service charges.
Keep receipts, tracking numbers, confirmation emails, and photos of returned equipment. Returning equipment without confirming cancellation may not fully close the account.
How to Escalate a Rogers Complaint
If customer service does not resolve your Rogers concern, Rogers directs customers to its Resolve a Concern process. Start by contacting a specialist, then escalate through Rogers’ management team if the issue remains unresolved.
For Canadian telecom and TV complaints, customers and small businesses may also be able to file a complaint with the Commission for Complaints for Telecom-television Services after giving Rogers a chance to resolve the issue. CCTS handles many qualifying complaints about phone, internet, and TV service, including billing, contract, service delivery, and credit management issues.
Rogers Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 Rogers reviews and complaints. If you have contacted Rogers customer service, you can leave a review below to help other customers understand what to expect when calling about cable TV, Rogers Xfinity TV, internet, billing, outages, mobile service, home phone, home security, Rogers together with Shaw, or complaint escalation.
Because there are no visible Rogers reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, billing concerns, outage issues, wait times, equipment problems, or successful resolutions.
Safety and Privacy Tips
Do not post your Rogers account number, full service address, phone number, password, payment information, PIN, confirmation code, or other private account details in a public review or comment. If someone contacts you claiming to be from Rogers and asks for payment by gift card, cryptocurrency, wire transfer, or a suspicious link, verify the request through the official Rogers website or customer service number.
Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.
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Disclaimer
CustomerServiceNumbers.com is not affiliated with Rogers Communications Canada Inc., Rogers Cable, Rogers Xfinity TV, or Rogers together with Shaw. Contact information is provided for informational purposes and may change. Always verify account-specific support options through the official Rogers website before sharing private information or making payments.
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