Shentel, short for Shenandoah Telecommunications Company, provides internet, TV, phone, prepaid internet, and business communication services in select markets. If you need help with a Shentel bill, outage, account login, internet speed issue, TV service, phone service, or equipment question, use the contact options below to reach Shentel customer service.

Shentel Customer Service Phone Number

Shentel Customer Service: 1-800-SHENTEL / 1-800-743-6835
Business Services: Use the official Shentel Business contact form or call 1-800-SHENTEL
Glo Fiber availability notice: Some Shentel serviceability checks may direct customers to Glo Fiber. If shown that option, Shentel lists 1-833-WANT-GLO / 1-833-926-8456.

Best Ways to Contact Shentel

The best Shentel support route depends on whether you need urgent service help, billing assistance, account access, business service, or local store support.

Time-sensitive issue: Call 1-800-743-6835.
General question: Use the official Shentel online message form.
Account, bill, or usage: Sign in to your Shentel account to pay your bill, check usage, or manage services.
Webmail: Use Shentel’s webmail link if you need to check your Shentel email account.

Flex prepaid internet: Use the Shentel prepaid refill option for prepaid internet service.
In-person help: Use Shentel’s official store locator to find a local office.

You can also visit the official Shentel Contact Us page, the Shentel Message Us form, the Shentel Support center, or the Shentel Business contact page.

Shentel Mailing and Corporate Addresses

Mailing Address: Shentel, PO Box 459, Edinburg, VA 22824
Shipping Address: Shentel Center, 500 Shentel Way, Edinburg, VA 22824
Customer Service Address: Shenandoah Telephone Company, Customer Service, 106 S. Main Street, Edinburg, VA 22824
Corporate Office: Shenandoah Telecommunications Company, 500 Shentel Way, Edinburg, VA 22824

Written Complaints and Closed-Captioning Complaints

Shentel lists a written complaints address for customers who need to submit a formal complaint, including closed-captioning complaints. Use written mail when you need a documented complaint record, but call customer service first for urgent service interruptions, billing issues, or repair problems.

Written Complaints:
Julie Wagoner
VP Customer Service & Technical Support
P.O. Box 459
Edinburg, VA 22824

Before You Contact Shentel Customer Service

Have the following information ready before calling or submitting a message to Shentel:

Your Shentel account number, if available
The service address connected to the account
The phone number or email address on the account
The type of service affected: internet, TV, phone, prepaid internet, or business service
Any modem, router, cable box, TV, or phone error messages
Dates and times of outages, speed issues, missed appointments, or prior support calls

A copy of the bill, payment confirmation, or disputed charge if calling about billing

Common Reasons Customers Contact Shentel

Internet outage or slow-speed troubleshooting
Wi-Fi, modem, router, or Wall-to-Wall WiFi support
TV service, channel lineup, cable box, or streaming TV questions
Home phone service, voicemail, or phone-line issues
Billing questions, payment issues, usage questions, or plan changes
New service availability, installation scheduling, or address checks
Moving service to a new address
Canceling service or returning Shentel equipment
Flex prepaid internet refill or account questions
Business internet, voice, or enterprise service inquiries

Shentel Internet and Wi-Fi Support

If you are calling about slow internet or an outage, check whether the problem affects all devices or only one device. Restarting your modem and router may help, but do not reset equipment to factory settings unless Shentel support instructs you to do so. If you have repeated speed issues, write down speed-test results, dates, times, and whether the issue happens over Wi-Fi or a wired connection.

Shentel TV and Phone Support

For TV issues, note whether the problem affects all channels or only one channel, and whether you see an error message on the screen. For home phone issues, test whether the problem affects all phones in the home and whether internet service is also affected. This information can help Shentel determine whether the issue is equipment-related, account-related, or part of a wider service problem.

Billing, Payment, and Account Help

For billing questions, compare your current Shentel bill with the previous month’s statement before calling. Price changes may be caused by plan changes, taxes and fees, promotional discounts ending, equipment charges, late fees, service upgrades, or usage-related charges.

Use Shentel’s official account portal to pay your bill, check usage, manage your account, or refill prepaid internet. Avoid entering payment information through unofficial links, text messages, or social media messages that claim to be from Shentel.

Canceling Service or Returning Equipment

If you are canceling Shentel service, ask customer service to confirm the effective cancellation date, any remaining balance, whether equipment must be returned, and where equipment should be returned. Keep receipts, tracking numbers, confirmation emails, and photos of returned equipment in case you need proof later.

Shentel Business Support

Shentel Business customers can use the business contact form for commercial internet, managed services, voice services, enterprise, wholesale, and property service inquiries. Business customers should have the company name, service address, contact person, account details, and a description of the service issue ready before submitting a request.

Safety and Privacy Tips

Do not post your Shentel account number, service address, phone number, password, payment information, confirmation code, or other private account details in a public review or comment. If someone contacts you claiming to be from Shentel and asks for payment by gift card, cryptocurrency, wire transfer, or a suspicious link, verify the request through Shentel’s official website or customer service number before taking action.

Shentel Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows 0 Shentel reviews. If you have contacted Shentel customer service, you can leave a review below to help other customers understand what to expect when calling about internet service, TV, phone, billing, outages, prepaid internet, business support, or account changes.

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