CenturyLink provides residential internet, fiber internet in select areas, home phone service, small business internet, and account support for customers in many U.S. service areas. CenturyLink is part of Lumen Technologies, and customers often contact CenturyLink customer service for billing, payments, outages, slow internet, modem problems, repair appointments, phone-line issues, moving service, cancellation, modem returns, final bills, and My CenturyLink account access.
If you are looking for the CenturyLink customer service phone number, the main CenturyLink residential support number is 1-800-244-1111. CenturyLink’s contact page is regionalized, so some customers may see a different account or repair number after entering their ZIP code or signing in to My CenturyLink.
How to Contact CenturyLink Customer Service
- CenturyLink Customer Service Phone Number: 1-800-244-1111
- Account and Tech Support Hours: Monday through Friday, 8:00 AM to 6:00 PM local time in many service areas
- Regional Account and Repair Support: Some customers may be routed to 1-800-201-4099 or another regional number after entering a ZIP code or signing in.
- CenturyLink Chat: Available through the CenturyLink Contact Us page; chat is commonly used for billing, technical support, service changes, and new or upgraded service.
- Online Support Center: CenturyLink Customer Support Center
- Contact Page: CenturyLink Contact Us
- My CenturyLink: My CenturyLink Account Help
- Check for Outages: CenturyLink Outage Help
- Troubleshooter: CenturyLink Internet Troubleshooter
- Cancel Service: How to Cancel CenturyLink Service
- Return Equipment: CenturyLink Modem Return Instructions
- Small Business Support: Use CenturyLink chat or the small business numbers shown on the CenturyLink Contact Us page for your region.
- Corporate Headquarters: Lumen Technologies / CenturyLink, 100 CenturyLink Drive, Monroe, LA 71203
- Corporate Office Phone: 1-318-388-9000
- Website: centurylink.com
Important support note: CenturyLink support phone numbers can vary by service area, account type, and legacy network region. If a number does not route correctly, sign in to My CenturyLink or use the CenturyLink Contact Us page with your ZIP code to confirm the best number for your account.
Best Way to Reach CenturyLink by Issue
- Internet outage: Sign in to My CenturyLink or use the CenturyLink app to check whether your area is in an outage before scheduling a repair.
- Slow internet or WiFi problems: Use CenturyLink’s speed test, internet support articles, and Troubleshooter before calling.
- Home phone not working: Use CenturyLink phone support tools or call customer service for repair routing.
- Billing question: Sign in to My CenturyLink, review your current bill, then call or chat if a charge looks wrong.
- Payment or late bill: Use My CenturyLink, Quick Bill Pay, or the automated payment system for faster payment posting.
- Cancel service: Sign in to My CenturyLink to see whether online cancellation is available; otherwise use CenturyLink chat or phone support.
- Modem return: Follow CenturyLink’s equipment return instructions and keep the shipping receipt and tracking number.
- Moving service: Use CenturyLink’s moving tools before canceling and reordering service.
- Small business support: Use the small business support section on CenturyLink’s Contact Us page.
- Enterprise/Lumen support: Large business and enterprise customers should use Lumen enterprise support rather than residential CenturyLink support.
What to Have Ready Before Contacting CenturyLink
- Your CenturyLink account number
- The phone number or email address on the account
- Your service address and ZIP code
- Your most recent bill or payment confirmation
- The modem/router model and serial number if the issue involves equipment
- Speed test results, outage alerts, or Troubleshooter results if internet service is not working
- Appointment confirmation numbers for repair or installation visits
- Modem return tracking number and shipping receipt if you returned equipment
- Cancellation confirmation, final bill, or AutoPay information if closing the account
- Any previous chat transcript, support case number, or repair ticket
Common CenturyLink Customer Service Issues
Common reasons customers contact CenturyLink include:
- Internet outages and service interruptions
- Slow internet, weak WiFi, or modem/router problems
- Home phone repair, dial tone, noise, or line problems
- Billing disputes, taxes, fees, surcharges, and unexpected charges
- Late payments, payment arrangements, disconnected service, and reconnection
- My CenturyLink login, password reset, email, or account access problems
- Repair appointments, missed technician visits, and rescheduling
- Moving service to a new address
- Canceling service and understanding final bills
- Modem returns, equipment charges, lease fees, and return credits
- Small business account setup, installation, and billing problems
- Phishing emails, spoofed calls, fake discounts, and payment scams
CenturyLink Customer Reviews and Complaints on CSN
The live CustomerServiceNumbers.com CenturyLink page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable CenturyLink customer-service trend on this site.
If you have contacted CenturyLink about internet service, billing, outages, repairs, modem returns, cancellation, moving service, home phone, small business support, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every CenturyLink service area, account type, technician visit, or support case.
CenturyLink Internet Outage and Repair Help
If your CenturyLink internet or phone service is not working, sign in to My CenturyLink or use the app to check for a known outage. If CenturyLink confirms that your area is affected by an outage, you may not need to schedule a separate repair ticket.
If there is no known outage, use the CenturyLink Troubleshooter to check the line, modem, and service status. Before contacting support, restart the modem, check cables, verify power, test another device, and note any modem lights or error messages.
Billing, Payments, Fees, and Disputed Charges
For billing questions, compare your current bill with prior bills and review taxes, fees, surcharges, modem lease charges, one-time charges, installation charges, long-distance charges, and pay-per-use phone charges. If you believe a charge is incorrect, contact CenturyLink with the bill date, amount, account number, and reason for the dispute.
CenturyLink offers online payments through My CenturyLink and payment tools. If you are close to the due date, online or automated phone payments may post faster than mailed payments. Keep confirmation numbers for every payment, especially if service is at risk of disconnection.
Canceling CenturyLink Service and Returning Equipment
Some CenturyLink customers can cancel service online through My CenturyLink. If the online cancellation option does not appear for your account, CenturyLink says to use chat to cancel. Before canceling, ask about your final bill, any remaining balance, AutoPay, service-end date, and whether you need to return equipment.
If you lease a CenturyLink modem/router, CenturyLink says the modem must be returned within 30 days after cancellation to avoid an equipment charge. Keep the shipping label, drop-off receipt, tracking number, and a photo of the packed equipment until your final bill is fully resolved.
CenturyLink’s final-bill guidance says most services are billed one month at a time and generally are not prorated if you cancel before the last day of the billing cycle. Ask customer service to explain how your final bill, deposit, credits, AutoPay, or equipment charges will be handled.
Moving, New Service, and Installation Help
If you are moving, CenturyLink may be able to transfer your current service to the new address instead of canceling and starting over. Check availability at the new address and ask whether your current plan, modem, phone number, promotional rate, or installation appointment will change.
For new installation or repair appointments, save the appointment confirmation, technician window, and any messages from CenturyLink. If a technician misses an appointment or the issue is not fixed, contact support with the appointment number and ask for the next available repair step.
CenturyLink Scam, Spoofing, and Phishing Warning
Be careful with calls, emails, texts, and websites claiming to be CenturyLink or Lumen that ask for personal, account, login, or payment information. Scammers may claim your account is past due, offer a fake discount, ask for a one-time code, or direct you to a lookalike payment page.
- Log in directly at centurylink.com or through the official My CenturyLink app instead of using suspicious links.
- Do not share your My CenturyLink password, security code, payment card, bank login, or full Social Security number with anyone who contacts you unexpectedly.
- Be suspicious of callers demanding urgent payment through gift cards, cryptocurrency, prepaid cards, wire transfers, or payment apps.
- If you believe someone is impersonating CenturyLink, report the incident to CenturyLink through official support.
- If you entered card information on a suspicious website, contact your card issuer immediately.
- If you were targeted by phishing or identity theft, consider reporting the incident to the FTC and reviewing your credit-report protection options.
How to Escalate a CenturyLink Complaint
If your issue is not resolved after contacting CenturyLink customer service, try these escalation steps:
- Write down the date, time, phone number called, chat route used, representative name, and case number.
- Save bills, payment confirmations, outage alerts, repair tickets, appointment confirmations, cancellation confirmations, and modem return tracking.
- Contact CenturyLink again through phone or chat and ask for the issue to be reviewed or escalated.
- If the issue involves service not working, confirm whether the problem is an area outage, a line issue, an equipment issue, or an inside-wiring issue.
- If the issue involves billing, ask for a written explanation of the charge and any promised credit or adjustment.
- If the issue involves cancellation, ask for confirmation of the service-end date, final bill, AutoPay handling, and modem return requirements.
- If the issue involves small business service, ask to be routed to small business support rather than residential support.
- For unresolved corporate-level complaints, use the CenturyLink/Lumen corporate office resource linked below.
- For serious unresolved telecom issues, consider contacting your state public utility commission, state attorney general, or the FCC as appropriate.
CenturyLink Compared with Competitors
CenturyLink competes with internet, phone, cable, and fiber providers such as AT&T, Spectrum, Breezeline, Comcast Xfinity, Cox, Frontier, Optimum, Mediacom, Brightspeed, and local fiber providers. Customers comparing providers often look at service availability, internet speed, price, contract terms, modem costs, installation, outage response, rural coverage, customer support, final-bill rules, and how easy it is to cancel or move service.
Related Customer Service and Consumer Resources
- CenturyLink Corporate Office Headquarters
- AT&T Customer Service
- Spectrum Customer Service
- Breezeline Customer Service
- Comcast Xfinity Customer Service
- CSNDB.com Chat and Text Support Resources
- ChargeOnMyCard.com: Identify Unknown Credit Card Charges
- ThinkItIsAScam.com: Scam and Fraud Warning Guides
- ZeroStars.org: Read and Leave Company Reviews
Frequently Asked Questions About CenturyLink Customer Service
What is the CenturyLink customer service phone number?
The main CenturyLink customer service phone number is 1-800-244-1111. Because CenturyLink support is regionalized, some customers may see a different account or repair number after signing in or entering their ZIP code.
What are CenturyLink customer service hours?
CenturyLink lists account and tech support hours as Monday through Friday, 8:00 AM to 6:00 PM local time in many service areas. Chat and repair options may vary by account type, service area, and issue.
How do I check for a CenturyLink outage?
Sign in to My CenturyLink on the web or in the app. CenturyLink says you will see an alert if your service address is affected by an outage, and you can sign up for status updates.
How do I contact CenturyLink technical support?
Call 1-800-244-1111, use CenturyLink chat, or start with the online Troubleshooter. If your region shows a different account and repair number, use the number shown on the CenturyLink Contact Us page after entering your location.
How do I cancel CenturyLink service?
Sign in to My CenturyLink to see whether online cancellation is available. If not, CenturyLink says to use chat to cancel. Before canceling, confirm your final bill, service-end date, AutoPay status, and modem return requirements.
Do I have to return my CenturyLink modem?
If you lease your CenturyLink modem/router, CenturyLink says it must be returned within 30 days after cancellation to avoid an equipment charge. Keep the tracking number and drop-off receipt.
Will CenturyLink prorate my final bill?
CenturyLink says most services are billed monthly and generally are not prorated if you cancel before the last day of the billing cycle. Ask support to explain your specific final bill.
How do I report a suspicious CenturyLink call or email?
Do not click suspicious links or share payment/account information. Contact CenturyLink through the official website or customer service number. If you already gave card or personal information to a suspicious source, contact your card issuer and consider filing a fraud report.
Where is CenturyLink corporate office?
CenturyLink/Lumen corporate headquarters is listed at 100 CenturyLink Drive, Monroe, LA 71203. The commonly listed corporate office phone number is 1-318-388-9000. For routine billing, repair, outage, and cancellation issues, use CenturyLink customer service first.
Page Update Note
Updated June 2026: This page was refreshed with current CenturyLink customer service routing for internet support, phone support, billing, outages, repairs, My CenturyLink, modem returns, canceling service, moving, small business support, and scam-safety concerns.
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Share Your CenturyLink Customer Service Experience
Have you contacted CenturyLink customer service about internet service, home phone, billing, outages, repairs, modem returns, cancellation, moving service, My CenturyLink, small business support, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether CenturyLink resolved the issue. Do not post account numbers, payment details, passwords, addresses, or private personal information in public comments.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with CenturyLink, Lumen Technologies, or centurylink.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, service availability, billing policies, modem return rules, final-bill practices, outage tools, and website links may change. Do not post private account or payment information in public comments. Always verify important billing, cancellation, repair, outage, payment, legal, and security information directly with CenturyLink through official channels.
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