Comfort Inn customer service is provided through several different channels. Choice Hotels handles reservations, central Customer Relations, and Choice Privileges support, while individual Comfort Inn and Comfort Inn & Suites hotels generally handle room conditions, local billing, incidental deposits, housekeeping, lost items, parking, pet policies, and employee concerns.
Use the contact route that matches your issue. If your complaint concerns a specific stay, contact the hotel first and then escalate the matter to Choice Hotels Customer Relations if the property does not resolve it.
Comfort Inn Customer Service Phone Numbers
- Comfort Inn and Choice Hotels Reservations: 1-877-424-6423
- Reservations Hours: 24 hours a day, 7 days a week
- Choice Hotels Customer Relations: 1-800-300-8800
- Customer Relations Hours: 24 hours a day, 7 days a week
- Choice Privileges Reservations: 1-800-521-2121
- Choice Privileges Service Center: 1-888-770-6800
- Choice Privileges Mastercard Customer Service: 1-833-714-3490
- Choice Hotels Website Feedback: 1-844-779-8472
- Hearing or Speech Assistance: Dial 711
- Online Customer-Service Form: Contact Choice Hotels Customer Service
- Manage a Reservation: Find or Manage a Choice Hotels Reservation
- Comfort Inn Hotel Locator: Find a Comfort Inn
- Official Comfort Inn Website: Comfort Inn by Choice Hotels
The website-feedback number is intended for comments about ChoiceHotels.com. For an unresolved hotel-stay complaint, call Customer Relations at 1-800-300-8800.
Choice Hotels does not currently publish one general Comfort Inn customer-service email address. Use the official online form, the correct telephone department, or the individual hotel’s contact information.
Contact the Correct Comfort Inn Department
New or Existing Reservations
Call 1-877-424-6423 for help with:
- Finding a Comfort Inn location
- Creating a new reservation
- Locating an existing reservation
- Changing an eligible reservation
- Canceling an eligible reservation
- Questions about the booked room type
- Confirmation-number assistance
- General rate and availability questions
You can also locate a reservation online using the confirmation number and the guest’s last name.
Complaints About a Comfort Inn Stay
Call the individual hotel first for problems involving:
- Room cleanliness
- Bedbugs or pests
- Heating or air conditioning
- Plumbing or electrical problems
- Noise
- Housekeeping
- Breakfast service
- Pool or fitness-center conditions
- Parking
- Pet charges
- Employee conduct
- Room assignments
- Accessibility at the property
- Lost belongings
- Local billing and incidental holds
Ask to speak with the front-desk manager or general manager. If the hotel does not resolve the matter, contact Choice Hotels Customer Relations at 1-800-300-8800 or submit the official customer-service form.
Choice Privileges Questions
Call the Choice Privileges Service Center at 1-888-770-6800 for:
- Missing points
- Missing stays
- Account access
- Combining duplicate accounts
- Member-profile corrections
- Reward-night questions
- Membership-status questions
- Points redemption
Choice Privileges reservations can also be handled at 1-800-521-2121.
Comfort Inn Hotels Are Independently Owned and Operated
Comfort Inn is a Choice Hotels brand, but individual hotels are generally independently owned and operated by franchise partners.
This means the individual property commonly controls:
- Day-to-day hotel operations
- Local employees and management
- Housekeeping and maintenance
- Room assignments
- Parking rules and charges
- Pet policies and fees
- Incidental deposits
- Local refunds and billing corrections
- Lost-and-found procedures
- Property-specific amenities
Choice Hotels manages the Comfort brand, central reservation system, Choice Privileges program, and corporate Customer Relations process. A complaint should therefore identify what the individual hotel did and what Choice Hotels did after the matter was escalated.
Comfort Inn and Comfort Suites Brand Distinction
Comfort Inn is the principal brand covered by this page. Individual properties may use names such as Comfort Inn or Comfort Inn & Suites.
Comfort Suites is a related Choice Hotels brand, but it may have a separate hotel listing, property owner, policies, room design, and local management. Verify the complete hotel name and address before contacting support or submitting a review.
How to Find a Specific Comfort Inn Phone Number
- Open the official Comfort Inn hotel locator.
- Search by destination or hotel name.
- Select the correct property.
- Review the hotel address and property code.
- Use the phone number listed on that hotel’s official page.
Calling the property directly is usually the fastest route for same-day arrival questions, room readiness, parking, pet acceptance, accessibility, local directions, lost property, and incidental charges.
Comfort Inn Reservation Changes
Eligible direct reservations can generally be reviewed or changed through the Choice Hotels website, mobile app, individual property, or reservations line at 1-877-424-6423.
Have the following available:
- Reservation confirmation number
- Guest’s last name
- Hotel name and location
- Arrival and departure dates
- Requested change
Changing the dates, room type, guest name, number of occupants, or length of stay may change the nightly rate, taxes, fees, availability, and cancellation conditions.
Comfort Inn Cancellation and Refund Policy
Comfort Inn does not have one cancellation deadline that applies to every reservation. The deadline and refund terms depend on the hotel, rate plan, booking channel, dates, and promotional terms.
Review the cancellation terms shown:
- Before completing the booking
- In the confirmation email
- In the Choice Hotels account or app
- On the third-party booking confirmation, when applicable
To cancel an eligible direct reservation, use the Choice Hotels website or app, contact the hotel, or call 1-877-424-6423.
Record and retain the cancellation number. A verbal request without a cancellation confirmation may be difficult to document later.
Advance-Purchase and Nonrefundable Rates
An advance-purchase or promotional reservation may be:
- Charged shortly after booking
- Non-changeable
- Non-cancellable
- Nonrefundable
Do not assume that illness, weather, transportation problems, an itinerary change, or an accidental booking automatically creates a right to a refund. Ask whether the hotel or booking provider will consider an exception, but do not rely on an exception until it is confirmed in writing.
Reservations Made Through Expedia, Booking.com, or Another Travel Site
If the reservation was made through an online travel agency, travel adviser, tour company, employer portal, wholesale package, or another third party, contact that provider first.
The third party may control:
- Changes and cancellations
- Prepaid funds
- Refund processing
- Promotional credits
- Invoices and receipts
- Package components
The local Comfort Inn may be unable to alter a prepaid third-party reservation even when it can view the booking. Keep written records from both the hotel and the booking provider.
Third-party reservations may also be excluded from certain Choice Privileges points, benefits, or promotions.
Comfort Inn No-Show and Late-Arrival Issues
A room guaranteed with a valid payment card is generally held until the morning after the scheduled arrival date. However, a declined card or other payment problem can place the reservation at risk.
If you expect to arrive late:
- Call the individual hotel directly.
- Confirm that the reservation remains active.
- Verify the estimated arrival time.
- Ask whether the front desk is staffed overnight.
- Record the name of the employee contacted.
A no-show charge and the number of nights charged depend on the reservation terms and property policy.
Comfort Inn Check-In and Checkout Times
Comfort Inn check-in commonly falls between 3:00 and 4:00 p.m., while checkout commonly falls between 10:00 and 11:00 a.m. Exact times are set by each hotel.
Early check-in and late checkout are subject to availability, hotel discretion, and possible charges. Contact the property rather than assuming that a request has been guaranteed.
Comfort Inn Billing, Deposits, and Incidental Holds
Hotels may place a temporary authorization or deposit on a credit or debit card for room charges, taxes, damages, smoking violations, pets, parking, or other incidentals.
Before checking in, ask:
- The amount of the deposit or authorization
- Which payment methods are accepted
- Whether debit cards are accepted
- Whether cash deposits are accepted
- When the hotel releases the hold
- Whether the card issuer may take additional time to restore the funds
A released hotel authorization may remain pending until the issuing bank completes its process. Contact both the property and the card issuer when a hold remains longer than expected.
How to Dispute a Comfort Inn Charge
- Request a final itemized folio from the hotel.
- Compare it with the reservation confirmation and card statement.
- Contact the property and ask for a written explanation or correction.
- Escalate unresolved hotel charges to Choice Customer Relations.
- Contact the booking provider if it processed the payment.
- Contact the card issuer promptly if an unauthorized or incorrect charge remains unresolved.
Keep reservation records, cancellation confirmations, folios, photographs, emails, chat transcripts, and card statements with unrelated private information removed.
Comfort Inn Refund Problems
The party holding the payment generally needs to process the refund. Depending on the booking, this may be:
- The individual Comfort Inn hotel
- Choice Hotels
- An online travel agency
- A travel adviser
- A tour or package provider
- A card issuer or payment processor
Ask for the refund amount, approval date, method of refund, and confirmation number in writing. The card issuer may require additional processing time after the merchant submits the refund.
Comfort Inn Room and Cleanliness Complaints
Report a room problem to the front desk as soon as it is discovered. Give the hotel a reasonable opportunity to inspect the condition, correct it, clean the room, move you, or provide another available solution.
Document the issue with:
- The date and time
- Room number kept private from public reviews during the stay
- Photographs or video
- The name or position of the employee contacted
- The response offered by the hotel
- Receipts for necessary replacement accommodations or expenses
Serious safety, sanitation, or health concerns may also need to be reported to the appropriate local authority. Contact emergency services when immediate danger exists.
Comfort Inn Lost and Found
Contact the individual hotel directly for an item left in a guest room, lobby, parking area, breakfast area, pool, or other property location.
Provide:
- Guest name
- Stay dates
- A private description of the room
- Detailed item description
- Where the item may have been left
- Preferred return-shipping method
The hotel may use an outside shipping provider and may charge packaging or delivery costs. Do not publish serial numbers, identification-document numbers, or sensitive descriptions in a public review.
Comfort Inn Pet Policies and Service Animals
Pet acceptance, permitted species, weight limits, number of pets, room availability, deposits, and nightly fees vary by hotel. Review the Amenities and Policies section on the individual property page and call the hotel to confirm.
Do not assume that every Comfort Inn is pet friendly merely because another Comfort Inn accepts pets.
Service-animal rights are different from ordinary pet policies. Guests who believe an accommodation was improperly denied should document the interaction and use the appropriate hotel, Choice Customer Relations, and government complaint routes.
Comfort Inn Accessibility Requests
Before booking, contact the individual hotel to confirm that the specific accessible features you need are available and included in the reserved room.
Questions may involve:
- Accessible guest rooms
- Roll-in showers
- Grab bars
- Visual or audible alerts
- Accessible parking
- Pool access
- Elevators
- Service animals
- Communication assistance
Ask for the accessible room type and request to be documented on the reservation. Reconfirm with the property before arrival when the feature is essential.
Comfort Inn Amenities Vary by Hotel
Comfort Inn commonly promotes amenities such as breakfast, Wi-Fi, refrigerators, microwaves, pools, and fitness centers, but not every feature is available at every location.
Verify the individual hotel page and call the property before booking when a particular amenity is important. Ask whether the feature is open, included in the rate, subject to restrictions, or temporarily unavailable.
How to Escalate a Comfort Inn Complaint
- Report the matter to the front desk during the stay.
- Ask for the manager on duty or general manager.
- Request a written folio, incident report, or complaint reference.
- Keep photographs, receipts, and communications.
- Contact Choice Hotels Customer Relations at 1-800-300-8800.
- Submit the official Choice Hotels customer-service form.
- Contact the booking provider when it controlled the reservation or payment.
- Use the appropriate card issuer, insurer, regulator, or government agency when the issue remains unresolved and falls within that organization’s authority.
State the specific resolution requested, such as a billing correction, refund review, points adjustment, written response, maintenance investigation, or follow-up from hotel management.
Choice Hotels Corporate Office and Ownership
- Brand: Comfort Inn
- Related Property Name: Comfort Inn & Suites
- Parent and Franchisor: Choice Hotels International, Inc.
- Choice Hotels Headquarters: 915 Meeting Street, North Bethesda, MD 20852
- Corporate Phone: 1-301-592-5000
- Interim Chief Executive Officer: Dominic Dragisich
- Comfort Inn Corporate Office Information: Comfort Inn Corporate Office and Headquarters
The North Bethesda address is a Choice Hotels corporate office. It is not a Comfort Inn hotel, walk-in reservation desk, payment counter, lost-and-found office, or property-level refund department.
Compare Comfort Inn With Other Hotel Brands
When comparing hotels, consider the specific property’s location, recent verified reviews, cancellation terms, incidental deposit, parking charges, breakfast, pet policy, accessibility, room condition, and whether the reservation is booked directly or through a third party.
Comfort Inn Customer Service FAQs
What is the Comfort Inn reservation phone number?
Call Choice Hotels reservations at 1-877-424-6423. The number is currently available 24 hours a day, seven days a week.
What is the Comfort Inn complaint number?
Contact the individual hotel first. For an unresolved complaint, call Choice Hotels Customer Relations at 1-800-300-8800.
Does Comfort Inn have an email address?
Choice Hotels does not currently publish one general Comfort Inn customer-service email address. Use the official customer-service form or call the appropriate department.
How do I cancel a Comfort Inn reservation?
Use the Choice Hotels website or app, call 1-877-424-6423, or contact the property. A third-party reservation may need to be canceled through the company that processed it.
Can I get a refund from Comfort Inn?
Refund eligibility depends on the rate terms, cancellation deadline, booking channel, hotel policy, and reason for the request. Advance-purchase rates may be nonrefundable.
Why is there a Comfort Inn deposit on my card?
The hotel may place a temporary authorization for room charges and incidentals. The amount and release timing vary by property and card issuer.
How do I dispute a Comfort Inn charge?
Request the itemized folio and contact the hotel first. Escalate unresolved matters to Choice Customer Relations, the booking provider, and the card issuer when appropriate.
How do I find a specific Comfort Inn phone number?
Search for the property through the official Comfort Inn hotel locator. Each hotel’s page lists its address, telephone number, amenities, and policies.
Are all Comfort Inn hotels owned by Choice Hotels?
No. Comfort Inn is a Choice Hotels brand, but individual hotels are generally independently owned and operated by franchise partners.
Is Comfort Inn & Suites the same as Comfort Inn?
Comfort Inn & Suites is a name used by many Comfort-branded properties. Comfort Suites is a related Choice Hotels brand that may be separately operated and listed.
What is the Choice Privileges customer-service number?
Call the Choice Privileges Service Center at 1-888-770-6800.
Where is the Comfort Inn corporate office?
Comfort Inn corporate matters route through Choice Hotels International, which lists its headquarters at 915 Meeting Street, North Bethesda, Maryland 20852.
Who is the CEO of Choice Hotels?
As of July 28, 2026, Dominic Dragisich is Interim Chief Executive Officer of Choice Hotels International.
Comfort Inn Customer Service Reviews and Complaints
The review section below allows guests to share firsthand experiences involving Comfort Inn reservations, cancellations, refunds, billing, room conditions, housekeeping, employees, accessibility, deposits, lost property, Choice Privileges, and complaint handling.
The currently displayed review sample contains only one review, dated November 6, 2015. It describes a positive experience at one Georgia-area Comfort Inn, including praise for the room, cleanliness, lobby, pillows, and a helpful front-desk employee. It also criticizes that property’s indoor pool for being cold and poorly lit.
One old review of one independently operated hotel should not be treated as proof of current conditions throughout the Comfort Inn brand.
Share Your Comfort Inn Experience
Identify the exact Comfort Inn property, approximate stay date, booking channel, problem or compliment, support route used, response time, and final outcome.
Do not post reservation confirmation numbers, Choice Privileges numbers, payment-card details, room numbers during an active stay, private employee contact information, home addresses, receipts containing sensitive data, photographs of other guests or minors, vehicle license plates, medical records, or travel details that create a privacy or safety risk.
Page Update Note
This Comfort Inn customer-service page was updated on July 28, 2026, to verify reservation and Customer Relations numbers, add Choice Privileges support, correct the Choice Hotels headquarters and leadership, explain the independently owned franchise model, update cancellation and refund guidance, distinguish direct and third-party reservations, add billing and complaint-escalation procedures, include an exact Comfort Inn corporate-office resource, and accurately summarize the live CustomerServiceNumbers.com review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Comfort Inn, Comfort Inn & Suites, Comfort Suites, Choice Hotels International, an individual hotel owner or franchisee, an online travel agency, payment processor, card issuer, insurer, loyalty partner, or government agency.
This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, hotel ownership, leadership, rates, amenities, cancellation terms, pet policies, deposits, loyalty rules, and property procedures can change. Verify important information through Choice Hotels, the individual hotel, and the company that processed the reservation.
CustomerServiceNumbers.com cannot locate or cancel a reservation, issue a refund, release a card authorization, award Choice Privileges points, inspect a hotel room, recover lost property, or investigate a safety complaint. Contact the responsible hotel, Choice Hotels department, booking provider, financial institution, insurer, emergency service, or government authority directly.
