Hampton Inn Customer Service – Complaints And Reviews

On August 29, 2014 my husband and I wanted to stay at the Hampton Inn in Mercer, Pa, however due to poor service we left. Our room had no hot water and we called service desk and the girl said she would send maintenance. I had let the water run for 25 minutes and when maintenance came in he said it was due to circulation and should not be more than 5 minutes and I told him it had been on for 25 and if no hot water by then I did not feel we would have any. He made excuses and we went to the front desk for another room and waited in line and when we got to the girl on duty and told her we wanted a different room and she said she guessed she could do that. She then told us to step aside while she checked other people in. At this point we were very upset and my husband told her to credit out money back and we left.

We have always stayed in Hampton’s and never had any issues until now. I feel like we gave the hot water issue enough time and then to have the clerk say she guessed she could do that and asked us to step aside while she wait on someone else, was just too much and I feel you needed to know what took place so you can correct the maintenance person who apparently did not know what to do and the clerk for her poor attitude and lack of knowledge of how to treat customers.

Re: Hampton Inn & Suites Fort Myers Beach/Sanibel Gateway. 11281 SUMMERLIN SQUARE BLVD. Someone needs to be aware that the GPS locator directs you to the opposite end of Summerlin Road regardless of how many times you re-enter. After wasting important time trying to get to the hotel, we called to get directions. We were not only in the opposite direction, but 10 minutes away. Upon checking in we asked if this was a problem with other guests and were informed “all the time”. As we left the hotel we recognized what might well be the problem. The ” Summerlin Square ” is completely closed, all the shops empty and looks to have been for some time. Since GPS can’t find the hotel, the post office doesn’t recognize the “Summerlin Square Blvd” to the general public, only to those Grandfathered. After a long day of travel, the last thing your guests want is to be misdirected into a shady area of an unknown location. The young lady on the desk was very accommodating, but we could tell that bringing this issue to the house manager would not do any good. So hopefully someone at this level will care. Thank you!

I booked a room at Hampton Inn, Isle of Palms, SC for my husband’s 60th birthday. Unfortunately, we were unable to make the trip. I called several weeks ago to cancel my reservation but the young lady couldn’t find my name on the computer. My fault, my last name is hyphenated and I only gave her Meyers. So today I got my bank statement and I am charged $191.00. A lot of money!!!! I called the hotel and was given to the General Manager. He told me that the charge had been placed by Expedia and that I needed to call them. Did that but was told that the charge had come from Hotels.com. Called them and was told that the charge had come from the actual Hampton Inn. I called back, getting more and more frustrated, and was given the General Manager once again. This time he told me that the charge had come from the hotel, Why wasn’t I told this in the first conversation???? instead of the run-around? He became VERY aggressive and rude and told me it was my fault because I hadn’t given them my full name!!! $191.00 dollars is ALOT of money to be charged for nothing. In a day when customer service is so important to any business, this GM is an epic fail!!! I am also reporting him to the corporate office and even if I have not returned any portion of my money ….they need to know what a rude, lying, arrogant person they have working for them! So much for Southern hospitality

My wife and I spent 27 May 2014 at Meridian, Mississippi’s Hampton Inn. About 50 miles out the next morning, we discovered that a jacket had been left behind in the closet. While debating whether to return for it, or whether to call and ask that it be held pending our return a week later, our cell phone rang. It was Jacquita at the desk of the Meridian Hampton Inn, reporting that Tenner, a housekeeper, had found the jacket and brought it to the desk. Jacquita didn’t mention having to seek out our cell phone number. A week later we gratefully picked up the jacket, thanked Jacquita, and left a small thank you for Tenner. That level of service only strengthened our resolve to stay at Hampton Inns whenever possible. Clean rooms, Wi-FI, and healthy, complimentary breakfasts always add to the friendly service we’ve received. Six stops that trip–six Hampton Inns. We don’t fiddle with success.

Hampton Inn – Sherman, TX. My husband has been in chemotherapy for 6 months – we decided to visit friends in Sherman, TX., and reserved a room at the Hampton Inn there. z9our first outing) We arrived at about 2:30 (check-in time is 3:00) So I understood that the room was not ready. We waited about 15 minutes and were told that our room was ready. We went to the room and it was certainly not ready – a total wreck. We called down to tell the desk that the room was not ready – they sent someone up to check it out. We went back downstairs and were given another room. All of this was inconvenient for us. The hotel smells musty and the carpeting is really old – it is not up to Hampton Inn quality. We have stayed in Hampton Inn forever and have never been disappointed with the quality or service. Incidentally, there was not a washcloth in the room – the next morning I asked for one at the desk and was told “They are all in the laundry at this time”. Hope you can clean up this facility.

Recently stayed at the Hampton Inn and Suites in Ybor City, Tampa, Florida. The website states it’s “downtown” but in reality, it’s nowhere near the downtown or Convention Center, which is what I needed. Need a hotel key to get into the actual hotel, which is not comforting for a businesswoman traveling alone. They should have a better system for arrivals to feel safe at this hotel. Also no restaurant or bar in the hotel, you have to travel to get any food. My room was ok, except for the dirty bathroom and carpeting that obviously had not been vacuumed – since there were clipped toenails all over the carpet by the bed! The shower looked dingy and needed to be re-caulked. I kept socks and shoes on at all times so that my bare feet would not touch the carpet or dirty tiles. When I complained to the front desk, all I got was a “Sorry”. I would love a refund, something to make this better. I hope that I never have to stay at a Hampton Inn again. Disgusting.

My husband and I just stayed at the Hampton Inn in Fayetteville, NC and wanted to say how very impressed we were with the professionalism and courtesy of the employees. Everyone was so nice and so helpful. We were very pleased with our stay and would definitely return. Thank You