Re: Hampton Inn & Suites Fort Myers Beach/Sanibel Gateway. 11281 SUMMERLIN SQUARE BLVD. Someone needs to be aware that the GPS locator directs you to the opposite end of Summerlin Road regardless of how many times you re-enter. After wasting important time trying to get to the hotel, we called to get directions. We were not only in the opposite direction, but 10 minutes away. Upon checking in we asked if this was a problem with other guests and were informed “all the time”. As we left the hotel we recognized what might well be the problem. The ” Summerlin Square ” is completely closed, all the shops empty and looks to have been for some time. Since GPS can’t find the hotel, the post office doesn’t recognize the “Summerlin Square Blvd” to the general public, only to those Grandfathered. After a long day of travel, the last thing your guests want is to be misdirected into a shady area of an unknown location. The young lady on the desk was very accommodating, but we could tell that bringing this issue to the house manager would not do any good. So hopefully someone at this level will care. Thank you!

I booked a room at Hampton Inn, Isle of Palms, SC for my husband’s 60th birthday. Unfortunately, we were unable to make the trip. I called several weeks ago to cancel my reservation but the young lady couldn’t find my name on the computer. My fault, my last name is hyphenated and I only gave her Meyers. So today I got my bank statement and I am charged $191.00. A lot of money!!!! I called the hotel and was given to the General Manager. He told me that the charge had been placed by Expedia and that I needed to call them. Did that but was told that the charge had come from Hotels.com. Called them and was told that the charge had come from the actual Hampton Inn. I called back, getting more and more frustrated, and was given the General Manager once again. This time he told me that the charge had come from the hotel, Why wasn’t I told this in the first conversation???? instead of the run-around? He became VERY aggressive and rude and told me it was my fault because I hadn’t given them my full name!!! $191.00 dollars is ALOT of money to be charged for nothing. In a day when customer service is so important to any business, this GM is an epic fail!!! I am also reporting him to the corporate office and even if I have not returned any portion of my money ….they need to know what a rude, lying, arrogant person they have working for them! So much for Southern hospitality

Hampton Inn – Sherman, TX. My husband has been in chemotherapy for 6 months – we decided to visit friends in Sherman, TX., and reserved a room at the Hampton Inn there. z9our first outing) We arrived at about 2:30 (check-in time is 3:00) So I understood that the room was not ready. We waited about 15 minutes and were told that our room was ready. We went to the room and it was certainly not ready – a total wreck. We called down to tell the desk that the room was not ready – they sent someone up to check it out. We went back downstairs and were given another room. All of this was inconvenient for us. The hotel smells musty and the carpeting is really old – it is not up to Hampton Inn quality. We have stayed in Hampton Inn forever and have never been disappointed with the quality or service. Incidentally, there was not a washcloth in the room – the next morning I asked for one at the desk and was told “They are all in the laundry at this time”. Hope you can clean up this facility.