Conn’s Customer Service, Payments & Bankruptcy Help

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Eric Strand

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If you need help with a Conn’s account, payment, payoff, past purchase, credit insurance, protection plan, repair agreement, delivery problem, installation issue, bankruptcy claim, or former Conn’s HomePlus order, start with the correct support route. Conn’s is no longer operating as a normal active retail chain, but former customers may still have payment, financing, account-servicing, warranty, insurance, protection-plan, or bankruptcy-related questions.

Conn’s Customer Service, Payment, and Bankruptcy Support

Conn’s HomePlus went through Chapter 11 bankruptcy and is no longer operating like a normal active furniture, appliance, electronics, and mattress retailer. The current Conn’s website is mainly focused on account payments, installment account servicing, credit insurance forms, protection plan routing, and bankruptcy case information.

Use the current Conn’s account number, 1-800-511-5750, for payment and account-servicing questions. Use the bankruptcy case site for formal bankruptcy information, claims, notices, or past purchase questions that cannot be resolved through Conn’s account support.

Choose the Correct Conn’s Support Route

Use the route below that best matches your Conn’s issue.

  • Payment or installment account: Use the Conn’s payment portal or call 1-800-511-5750.
  • Payoff or account balance question: Contact Conn’s account support and ask for written payoff details before making a final payment.
  • Past Conn’s or Badcock purchase: Review the bankruptcy case resources and keep receipts, order records, and payment documents ready.
  • Protection plan issue: Contact Assurant at 1-800-316-2993 for Repair Service Agreement, Food Loss Claim, or FurnitureGard questions.
  • Credit insurance claim: Use the Conn’s credit insurance forms or contact connsinsurance@conns.com when the issue involves property, life, disability, or involuntary unemployment insurance.
  • Old delivery or installation problem: Gather your receipt, delivery record, installation invoice, photos, and case history before contacting support or pursuing a payment dispute.
  • Collection call or wrong-number call: Document the calling number, dates, times, account reference, and any request to remove your phone number.
  • Bankruptcy claim: Use the Conn’s bankruptcy case site and follow the official claim or inquiry instructions.
  • Corporate-level complaint: Use the Conn’s Corporate Office Headquarters link in the related resources section for legacy headquarters and complaint information.

What to Have Ready Before Contacting Conn’s

Having the right details ready can help Conn’s, the payment servicer, Assurant, the bankruptcy administrator, or your card issuer review your issue faster.

  • Your Conn’s account number, if available
  • Customer name and contact information on the account
  • Purchase date and store location, if known
  • Order number, invoice, contract, or receipt
  • Payment history, payment confirmation, or payoff quote
  • Bank or card statement showing the charge
  • Product brand, model number, serial number, and photos if the issue involves a product
  • Protection plan, Repair Service Agreement, FurnitureGard, or Food Loss Claim documents
  • Credit insurance policy or claim form, if relevant
  • Bankruptcy claim number, if applicable
  • Names of representatives you spoke with and dates of contact
  • Copies of letters, emails, texts, or collection notices

Do not post account numbers, loan numbers, payoff quotes, payment screenshots, home addresses, phone numbers, emails, insurance claim forms, bankruptcy claim numbers, collection notices, Social Security numbers, or photos showing private property or payment details in public reviews.

Common Reasons Customers Contact Conn’s

  • Making a Conn’s account payment
  • Checking account balance
  • Payoff quote or payoff processing issue
  • Duplicate payment or payment not applied
  • Collection calls or wrong-number calls
  • Credit insurance claim
  • Credit insurance cancellation
  • Repair Service Agreement issue
  • FurnitureGard or Food Loss Claim issue
  • Past Conn’s purchase question
  • Past Badcock purchase question
  • Bankruptcy claim or notice
  • Old delivery, installation, or repair dispute
  • Product warranty or manufacturer-support routing
  • Charge dispute or billing documentation

Conn’s Store Closure and Bankruptcy Information

Conn’s is no longer operating like a normal active retail chain. The company filed for Chapter 11 bankruptcy in 2024, began winding down the retail business, and former Conn’s HomePlus and Badcock locations closed as part of the bankruptcy process.

Because of that, old Conn’s retail phone numbers, sales numbers, store contacts, delivery policies, return policies, repair scheduling routes, and customer service hours may no longer work the way they did when stores were open. Former customers should use the current account-payment resources, protection-plan provider, credit insurance resources, bankruptcy case site, or card issuer depending on the issue.

Conn’s Payments, Payoffs, and Account Servicing

The current Conn’s website says customers can pay Conn’s installment accounts online or call 1-800-511-5750 with account questions. If you are making a payoff, request a written payoff amount, confirm the payoff date, and keep the confirmation after payment is made.

Conn’s says it does not charge, collect, or retain the third-party processing fee for certain remote one-time electronic payments by credit or debit card, but a third-party processor may charge a non-refundable fee. Review payment terms before choosing a payment method.

If you believe a payment was misapplied, delayed, duplicated, or not credited, gather your confirmation number, bank record, payment date, payment amount, account number, and any text or email confirmation before contacting account support.

Credit Insurance Claims and Cancellations

Conn’s current website includes credit insurance forms for certain property, life, disability, and involuntary unemployment claims depending on the state and loan origination details. Follow the instructions on the correct claim form for your state and policy type.

For credit insurance cancellation, Conn’s says property insurance cancellation may require proof of homeowners or renters insurance, and cancellation credits may be prorated depending on timing and account status. Use connsinsurance@conns.com for insurance-related assistance when directed.

Protection Plans, Repair Service Agreements, Food Loss, and FurnitureGard

Conn’s directs customers with questions about Repair Service Agreements, Food Loss Claims, or FurnitureGard to Assurant at 1-800-316-2993. Have the product, purchase receipt, agreement number, service history, photos, and claim details ready.

If your product is still covered by a manufacturer warranty, you may also need to contact the manufacturer directly. For appliances, electronics, furniture, mattresses, and home goods, warranty responsibility can depend on the manufacturer, the protection-plan terms, the purchase date, and the bankruptcy status of the retailer.

Past Conn’s or Badcock Purchases

For information about a past Conn’s or Badcock purchase, the current Conn’s website directs customers to the Conn’s bankruptcy case resources. Bankruptcy resources may be needed for formal claim questions, notices, unresolved purchases, vendor issues, or past-purchase support that cannot be resolved through normal account servicing.

Keep all purchase records, delivery documents, contracts, account statements, protection-plan documents, bankruptcy notices, and claim confirmations. CustomerServiceNumbers.com cannot provide bankruptcy, legal, credit, or debt-collection advice.

Old Delivery, Installation, Repair, and Product Issues

Older Conn’s reviews often involve delivery delays, installation problems, appliance repairs, service-contract issues, and difficulty getting a product repaired or replaced. Because stores are closed, resolving an old product issue may require the manufacturer, Assurant, a payment servicer, bankruptcy claim resources, or your card issuer.

If your issue involves a product that is still in your home, document the product brand, model, serial number, original purchase date, service history, protection plan, warranty documents, and photos of the issue. Do not post serial numbers tied to your home address or photos showing private home details in public reviews.

Wrong-Number Calls, Collection Calls, and Account Disputes

If Conn’s or a servicer is contacting you about an account that is not yours, document the phone number, call dates, call times, representative names, and any account reference number provided. Ask the representative to remove your number and request written confirmation when possible.

If you believe there is a credit reporting, debt collection, payoff, or account-balance error, keep a written timeline and copies of all payment records. You may also consider contacting the credit bureau, CFPB, FTC, state attorney general, or a consumer attorney if the issue involves credit reporting or debt-collection rights.

Conn’s Scam and Account Safety Warnings

Be careful with fake Conn’s payment links, fake debt-collection calls, fake bankruptcy claim notices, fake payoff instructions, suspicious text messages, and websites pretending to be Conn’s. Former retailers and bankrupt companies can attract scammers because customers are unsure where to get help.

  • Use Conns.com, the official payment portal, or the bankruptcy case site linked above.
  • Do not click suspicious payment, payoff, claim, refund, or account-lock links.
  • Do not share verification codes, full account numbers, Social Security numbers, or banking information with unknown callers.
  • Confirm payoff and payment instructions directly through the official account-servicing route.
  • Watch for fake collectors asking for urgent payment through gift cards, wire transfers, crypto, or payment apps.
  • If you entered payment or account information on a suspicious website, contact your bank or card issuer immediately.

How to Escalate a Conn’s Complaint

If the first support route does not resolve your issue, write down the case number, date, representative name, account-support route used, and promised follow-up date. For payment or account-servicing issues, call 1-800-511-5750 and request written confirmation of the account status, payoff, payment history, or dispute outcome.

For protection-plan issues, escalate through Assurant. For bankruptcy matters, use the Conn’s bankruptcy case site. For card charges, contact your card issuer. For credit reporting, collection calls, or payoff disputes, consider documenting the issue for the CFPB, FTC, state attorney general, or consumer protection agency if the company or servicer does not resolve it.

If the issue needs corporate-level or historical headquarters review, you may also use the Conn’s Corporate Office Headquarters page linked below for headquarters and complaint information.

Conn’s Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows a 2.8 out of 5-star rating for Conn’s based on 8 published reviews. The visible CSN reviews are older and include concerns about account servicing, repeated calls, payment misapplication, product exchanges, appliance repair delays, warranty or service-contract issues, and difficulty getting product problems resolved.

When leaving a review, describe the issue, support route used, how long it took, whether Conn’s, the payment servicer, Assurant, a manufacturer, or the bankruptcy administrator resolved the problem, and what other former customers should know. Do not post account numbers, loan numbers, payoff quotes, payment screenshots, home addresses, phone numbers, emails, bankruptcy claim numbers, insurance documents, or collection notices.

Related Retail, Appliance, and Furniture Customer Service Pages

Conn’s Customer Service FAQs

Is Conn’s still open?

Conn’s is no longer operating as a normal active retail chain. Conn’s HomePlus and Badcock stores closed as part of the bankruptcy wind-down, but former customers may still have account-servicing, payment, credit insurance, protection-plan, or bankruptcy-related questions.

What is the current Conn’s payment phone number?

The current Conn’s website says customers with account questions can call 1-800-511-5750.

What is the legacy Conn’s customer service number?

Older Conn’s pages commonly list 1-877-358-1252 as a customer service number. Because Conn’s is no longer operating as a normal retailer, treat this as legacy contact information and use the current account or bankruptcy support routes when appropriate.

How do I pay my Conn’s account?

Use the Conn’s payment portal on Conns.com or call 1-800-511-5750. Review payment fees and confirmation details before submitting a payment.

Who handles Conn’s protection plans?

Conn’s directs customers with Repair Service Agreement, Food Loss Claim, or FurnitureGard questions to Assurant at 1-800-316-2993.

Who handles Conn’s credit insurance questions?

Conn’s current website provides credit insurance claim and cancellation forms. For some insurance questions, Conn’s lists connsinsurance@conns.com.

Where do I find Conn’s bankruptcy information?

Conn’s directs customers with Conn’s/Badcock bankruptcy questions or past purchase support to the Conn’s bankruptcy case site at Epiq.

Where was Conn’s headquartered?

Conn’s legacy corporate office is listed at 2445 Technology Forest Blvd., Suite 800, The Woodlands, TX 77381. COH lists the legacy home office phone as 1-936-230-5899.

Does CustomerServiceNumbers.com handle Conn’s payments or claims?

No. CustomerServiceNumbers.com is not affiliated with Conn’s and cannot process payments, update accounts, open claims, cancel insurance, resolve bankruptcy claims, or change credit reporting. Contact Conn’s account support, Assurant, the bankruptcy administrator, your card issuer, or the appropriate official source directly.

Page Update Note

This Conn’s customer service page was updated on June 27, 2026, to reflect Conn’s bankruptcy and store-closure status, current account-payment support, legacy customer service numbers, credit insurance routing, Assurant protection-plan support, bankruptcy resources, payment and payoff guidance, scam warnings, COH link information, and live CSN review information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Conn’s, Conn’s HomePlus, Conn’s, Inc., Badcock, Assurant, Epiq, Jefferson Capital, any bankruptcy administrator, any debt collector, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For payments, payoff quotes, collection issues, bankruptcy claims, credit insurance, protection plans, credit reporting, charge disputes, or legal matters, always verify details directly with the appropriate official source, payment servicer, insurer, bankruptcy administrator, card issuer, credit bureau, or legal professional.

Share Your Conn’s Customer Service Experience

Have you contacted Conn’s about an account payment, payoff, collection call, past purchase, product repair, warranty issue, protection plan, credit insurance, bankruptcy claim, delivery issue, installation problem, or unresolved complaint? Share your experience below to help other former Conn’s customers.

Privacy reminder: Do not post your account number, loan number, payoff quote, payment screenshot, bank details, home address, phone number, email address, insurance claim form, bankruptcy claim number, Social Security number, collection notice, or any other sensitive information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Conn’s, Conn’s HomePlus, Conn’s, Inc., Badcock, Assurant, Epiq, Jefferson Capital, any bankruptcy administrator, any payment servicer, or any debt collector. This page is for informational and consumer-review purposes only. Phone numbers, payment processes, servicing routes, protection-plan providers, insurance claim procedures, bankruptcy resources, debt-collection practices, and website links can change. Always confirm important details directly with the appropriate official source before taking action.

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2.8
2.8 out of 5 stars (based on 8 reviews)
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Terrible

Coon's Account Department

March 28, 2015

Conn’s, I have no problem with merchandise..my problem is with their accounting dept. I have paid my monthly bill on time and one month they miss apply my payment but they take their good and plenty time fixing the problem but they call 7 times a week 3-4 times a day about the same thing..they are rude. I have two accounts and send one check with instruction on payments. I will no longer deal with Conn’s and they way they treat and talk to you. I was not at fault and not behind on any payments..they need smart management that should know how to handle the problem and than it takes 2-3 weeks to correct their error but they want to call u everyday..bad business..I think I will report it to BBB.

Avatar for eloycel
eloycel

Conn's Disappointing Experience

March 21, 2015

C0nn’s are horrible. I purchased a $1000 dollar laptop that was problems from the start. I tried to exchange it after 2 days & putting $180.00 down or 20 percent & then wanted another twenty percent down to either return it or exchange it loosing nearly $400 for nothing. Told me because I did not buy the Conn’s over priced extended warranty that they wouldn’t even check it out. I contacted the corporate office in San Antonio and found out I had been lied to and that in the firs thirty days they would repair. I was given an order number and told to take to the store of purchase. I was told it would be ot 7 to 10 days 2.5 weeks into it I get a call asking my passcode so it hadn’t even been touched. I got it back it over 3 weeks with problem after problem. So I had to contact HP and they sent me packaging to send it to them and they took care of everything. But on a sweet note Minnie m—•••—@hotmail.com I got it on credit and was given additional credit so I went on a shopping spree compliments of Conn’s …now they know how it feels!

Avatar for Minnie M
Minnie M

Conn's Frustrating Customer Service

October 10, 2014

Conn’s, On 9.24.2014 Conn’s delivered and set up a Samsung French door refrigerator in my home around 5pm. The next morning 9.25.2014, my husband and I woke up to our disappointment the refrigerator didn’t have any power! I made a call to Conn’s, where the refrigerator was purchased to inform the salesman of this matter. My husband and I were told by management that corporates policy is to call a technician to come out & service the refrigerator before they (Conn’s) could get someone to pick up or exchange the refrigerator. My husband called the technician number we were given, the person proceeded to reboot the refrigerator via the phone because the person suggested the refrigerator might have been left in demo mode but that didn’t work. Since this time several calls were made back & forth between Conn’s, technical services & the corporate office. On 9.28.2014, my husband and I physically went back to the Conn’s store where we purchased the refrigerator to speak with the salesman and/or the manager(s) to discuss the inconvenience this is causing us plus the fact that the item is still under warranty. Management claim that Conn’s couldn’t come to pick up the refrigerator until a technician comes to our home to physically work on the item. Each time USSI tried to transfer me to a kiosk the phones would disconnect. After all of this, finally reaching the kiosk, we were told that it would take an additional 2 weeks before a Samsung technician could come to our house to work on the refrigerator. Someone from USSI called the store where the refrigerator was purchased and even she became upset with management there. Finally, I was able to speak to someone at the kiosk, and was told someone would call me when a technician would be able to come out. To This Day The Broken Refrigerator Is Still Stored At Our Home And We Would Gratefully Appreciate If Someone Would Come Get This Lemon. I Have Also Contacted My Creditors To Let Them Know About This Livid Incident!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Avatar for June
June

Conn's Disappointing Customer Service

October 10, 2014

Conn’s, I have a LG refrigerator that is less then 3 years old. This is what I sent to Customer Service with No answer from them, accept “part is on order” for 4 weeks now!!! This has been going on for quite awhile. You Really Do Not Want To Know What I Think About The Customer Service That I Have Received !!! We Are Going On 4 Weeks This Time Without A Working Freezer. Everything In My Freezer Has Ruined. We Buy Ice Everyday And Trying To Keep 8 People With Food. I Have Never Been So Angry And Disappointed With Conn’s. I Have A Refrigerator That Is Less Then 3 Years Old And It Is So Messed Up, This All Started With A Broke Spring On Water Dispensor. We Keep Getting The Run Around On When A Part Will Be Here???? Don’t Know How A Fan Is Going To Make Ice?? Not Really Fair That I Keep Paying My Bill. I Could Go On About How Upset We Are, But It Doesn’t Get Us Anywhere. Thanks For The Help. When You Decide What Day The Part Is Coming In, Just Let Us Know.

Avatar for CINDI
CINDI

Conn's Service is Terrible

August 23, 2014

We purchased a Samsung washer and dryer on Aug. 8, 2014 and Aug.14,2014 the dryer went out..From this date to today (8/23/14) we have been giving the run around..we have warranty on both..Today we have had the set 2 weeks and a 1 1/2 week we have been without dryer..we have had a tech from samsung out to discover it is the motor and today a tech from conn’s was out and discovered the same thing..now conn’s is trying to say that we have to wait another week for them to fix it..the order for the motor has been submitted and the expected arrival is Wed. Aug, 26. tech said that they can not be out to fix it until Tues. Sept. 2, 2014..this is not right we only got 5 days to enjoy it and payment is due soon..we feel that why should we make the payment for something we don’t have..my opinion is NEVER purchase anything fron Conn’s Home Plus without investigating..Customer Service is terrible..Bad experience..

Avatar for nikki
nikki

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