How to Contact Conns Customer Service
Phone Number: 1-877-358-1252
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I have a LG refrigerator that is less then 3 years old. This is what I sent to Customer Service with NO answer from them, accept “part is on order” for 4 weeks now!!! This has been going on for quite awhile.
YOU REALLY DO NOT WANT TO KNOW WHAT I THINK ABOUT THE CUSTOMER SERVICE THAT I HAVE RECEIVED !!!
WE ARE GOING ON 4 WEEKS THIS TIME WITHOUT A WORKING FREEZER. EVERYTHING IN MY FREEZER HAS RUINED. WE BUY ICE EVERYDAY AND TRYING TO KEEP 8 PEOPLE WITH FOOD. I HAVE NEVER BEEN SO ANGRY AND DISAPPOINTED WITH CONNS. I HAVE A REFRIGERATOR THAT IS LESS THEN 3 YEARS OLD AND IT IS SO MESSED UP, THIS ALL STARTED WITH A BROKE SPRING ON WATER DISPENSOR. WE KEEP GETTING THE RUN AROUND ON WHEN A PART WILL BE HERE???? DON’T KNOW HOW A FAN IS GOING TO MAKE ICE?? NOT REALLY FAIR THAT I KEEP PAYING MY BILL. I COULD GO ON ABOUT HOW UPSET WE ARE, BUT IT DOESN’T GET US ANYWHERE. THANKS FOR THE HELP. WHEN YOU DECIDE WHAT DAY THE PART IS COMING IN, JUST LET US KNOW.
i have no problem with merchandise..my problem is with their accounting dept. i have paid my monthly bill on time and one month they miss apply my payment but they take their good and plenty time fixing the problem but they call u 7 xweek 3-4 times a day about the same thang..they are rude and tell u how u should it in. i have two accounts and send one check with instruction on payments. i will no longer deal with conn’s and they way they treat and talk to u.i was not a fault and not behind on any payments..they need smart management that should know how to handle the problem and than it takes 2-3 weeks to correct their error but they want to call u everyday..bad business..i think i report it to bbb
We purchased a Samsung washer and dryer on Aug. 8, 2014 and Aug.14,2014 the dryer went out..From this date to today (8/23/14) we have been giving the run around..we have warranty on both..Today we have had the set 2 weeks and a 1 1/2 week we have been without dryer..we have had a tech from samsung out to discover it is the motor and today a tech from conn’s was out and discovered the same thing..now conn’s is trying to say that we have to wait another week for them to fix it..the order for the motor has been submitted and the expected arrival is Wed. Aug, 26. tech said that they can not be out to fix it until Tues. Sept. 2, 2014..this is not right we only got 5 days to enjoy it and payment is due soon..we feel that why should we make the payment for something we don’t have..my opinion is NEVER purchase anything fron Conn’s Home Plus without investigating..Customer Service is terrible..Bad experience..
try to get someone to come out to fix something is a nightmare. They told me to call the company that made my washing machine & they would find someone to fix it. That is pathetic they do not service what they sell. I am so mad that I will never buy another thing from that store,we were good customers! I wouldn’t buy a bicycle from there if they sold them !
C0nns are horrible and a rip off I purchased a 1000 dollar laptop that was problems from the start I tried to exchange it after 2 days& putting 180.00 down or 20 percent they jerked me around & wanted another twenty percent down to either return it or exchange it loosing nearly 400 for nothing. Lied and told me because I did not buy the Conns over priced extended warranty that they wouldn’t even check it out. I contacted the corporate office in San Antonio and found out I had been lied to and that in the firs thirty days they would repair . I was given an order number and told to take to the store of purchase . I was told it would be ot 7 to 10 days 2.5 weeks into it I get a call asking my passcode so it hadn’t even been touched.
I got it back it over 3 weeks with problem after problem . so II had to contact HP and they sent me packaging to send it to them and they took care of everything. But on a sweet note Minnie firstname.lastname@example.orgI got it on credit and was given additional credit so I went on a shopping spree compliments of Conns …now they know how it feels!
On 9.24.2014 Conn’s delivered and set up a Samsung French door refrigerator in my home around 5pm. The next morning 9.25.2014, my husband and I woke up to our disappointment the refrigerator didn’t have any power! I made a call to Conn’s, where the refrigerator was purchased to inform the salesman of this matter. My husband and I were told by management that corporates policy is to call a technician to come out & service the refrigerator before they (Conn’s) could get someone to pick up or exchange the refrigerator. My husband called the technician number we were given, the person proceeded to reboot the refrigerator via the phone because the person suggested the refrigerator might have been left in demo mode but that didn’t work. Since this time several calls were made back & forth between Conn’s, technical services & the corporate office. On 9.28.2014, my husband and I physically went back to the Conn’s store where we purchased the refrigerator to speak with the salesman and/or the manager(s) to discuss the inconvenience this is causing us plus the fact that the item is still under warranty. Management claim that Conn’s couldn’t come to pick up the refrigerator until a technician comes to our home to physically work on the item. Each time USSI tried to transfer me to a kiosk the phones would disconnect. After all of this, finally reaching the kiosk, we were told that it would take an additional 2 weeks before a Samsung technician could come to our house to work on the refrigerator. Someone from USSI called the store where the refrigerator was purchased and even she became upset with management there. Finally, I was able to speak to someone at the kiosk, and was told someone would call me when a technician would be able to come out. TO THIS DAY THE BROKEN REFRIGERATOR IS STILL STORED AT OUR HOME AND WE WOULD GRATEFULLY APPRECIATE IF SOMEONE WOULD COME GET THIS LEMON. I HAVE ALSO CONTACTED MY CREDITORS TO LET THEM KNOW ABOUT THIS LIVID INCIDENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I purchased a sectional and it is zero good. I called you all the week after you delivered it and it took you three weeks to come out and look at it. You all have me mixed up with someone else talking about I had you to come out and sew something nothing is ripped. This sectional was not made correctly and you want me to pay for it and I am refusing to take on this bill and have nothing when it is paid off. When I called the store I got nothing but the run around. I would like for you all to come and pick up this sectional and credit my account. I am a single woman with zero children and the only one living in my home and this couch is already messing up from the first time you delivered it. Right now I see you all as people who sale defected material.
I have no problem with the merchandise quality or the technical support I have received. The problem I have is with the disability insurance Conn’s sells. I bought this insurance to protect me in case of an injury, illness, or lay-off. I got hurt on January 11, 2014 and I am still off work. Conn’s owes me 3 months payments at the present time. I made two payment after I was injured and my account is current. They have held my payments and give all kinds of excuses for it from in-house processing guidelines and it is your problem to deal with the insurance company. Basically my suggestion is to decline to purchase any insurance through Conn’s as they will lie and delay payment as long as they can. The fact is that they do not disclose these details when you buy the insurance and deny that they are required to do so under the law regarding full disclosure. Then you call the store and try to get to a manager who basically tells you it is your responsibility to make your payments. When asked to speak to a district manager or higher, they refuse to give you a name or phone number, telling the customer that they are your only contact. By the way, it took from January 11, 2014 until March 30, 2014 for them to get the money from the insurance to Conn’s so it could be credited to my account and now they are delaying sending it to me, instead crediting my account. Anything to avoid issuing a direct refund. Hey Conn’s, look up my account and see if I’m not telling the truth. I dare you.