Sears customer service is divided among Sears.com orders, Marketplace sellers, Sears Home Services, Sears PartsDirect, home-warranty administrators and separate product brands. The correct contact depends on what was purchased and who accepted the payment.

For appliance repair, a Sears Protection Agreement or an existing appliance warranty, call Sears Home Services at 1-800-469-4663. For a home-delivered Sears.com order, call 1-800-732-7747 or use the online Order Center.

Sears Customer Service Phone Numbers and Contacts

Sears.com customer-service center: Sears Customer Service
Check or manage an order: Sears Order Lookup
Home delivery and order cancellation: 1-800-732-7747
Sears Home Services, appliance repair and protection agreements: 1-800-469-4663
Sears PartsDirect: 1-888-873-3829
Installation services: 1-800-497-4402
Heating and cooling repair: 1-800-504-1897
Sears Home Warranty customer service: 1-855-256-2467
Home cleaning services: 1-866-547-5547
Unresolved Sears Marketplace problem: 1-267-807-5752
Sears Help and Knowledge Center: Search Sears Help
Sears Home Services: Contact Sears Home Services
Sears PartsDirect: Shop for Sears and Appliance Parts
Store locator: Find a Sears Store
Official website: Sears.com
Corporate parent: Transformco / Transform SR Brands LLC
Corporate office: Transformco, 5407 Trillium Boulevard, Hoffman Estates, IL 60192

Corporate switchboard: 1-847-286-2500

Sears does not currently publish one set of customer-service hours covering all departments. Hours can vary among Sears.com orders, home delivery, appliance repair, parts, Marketplace sellers, warranty administrators and local stores.

The Transformco corporate switchboard is not the normal first route for an order, delivery, repair appointment, warranty claim, return, credit-card payment or replacement part.

Is Sears Still in Business?

Yes. Sears continues to operate Sears.com, Sears Marketplace, Sears Home Services, Sears PartsDirect and a limited number of retail locations.

The current Sears operation is much smaller than the former Sears Holdings department-store chain. Sears is now operated under Transformco. Customers with older purchases should identify which Sears-related company, warranty administrator, product manufacturer or payment provider currently controls the issue.

Choose the Correct Sears Support Route

Sears.com order: Sign in and open My Orders or use the Sears Order Lookup page.
Home-delivered order: Call 1-800-732-7747 for delivery or cancellation help.
Marketplace seller order: Contact the seller through the Sears Order Center first.

Appliance repair appointment: Use Sears Home Services or call 1-800-469-4663.
Sears Protection Agreement: Call Sears Home Services at 1-800-469-4663.
Sears Home Warranty: Call 1-855-256-2467 or use the claim route provided by the current administrator.
Replacement appliance or lawn-equipment part: Contact Sears PartsDirect.
Kenmore product question: Review the model-specific warranty and use Kenmore Customer Care.

Craftsman tool warranty: Contact the current Craftsman manufacturer rather than Sears retail support.
Sears credit-card account: Contact the card issuer using the number printed on the card or statement.
Shop Your Way rewards: Use Shop Your Way account support.

Local-store purchase: Contact the store listed on the receipt when it remains open.

Information to Have Before Contacting Sears

Gather:

Order, sales-check or service-order number
Name and contact information used for the purchase
Purchase and delivery dates
Sears.com, store or Marketplace seller name
Product name, model number and serial number
Receipt or payment confirmation
Protection Agreement or home-warranty information
Repair appointment date and technician notes
Photographs of damage or an incorrect item
Tracking information
Previous case or escalation number
The refund, replacement, repair or other resolution requested

Do not publish order numbers, repair numbers, warranty-contract numbers, payment information, delivery addresses or photographs of private documents in a public review.

Sears.com Orders, Shipping and Delivery

Use the online Order Center to:

Check order status
View estimated delivery dates
Request an eligible return
Contact a Marketplace seller
Review cancellation options
Save order and refund information

For home-delivered orders, call 1-800-732-7747 before the scheduled delivery date when a cancellation or delivery change is needed.

Do not assume that refusing delivery automatically cancels the order or guarantees a full refund. Ask for written cancellation and refund confirmation.

Sears Marketplace Seller Problems

Many products on Sears.com are sold and fulfilled by independent Marketplace sellers.

To contact a seller:

Sign in to Sears.com.
Open Your Orders.
Select the affected order.
Select Contact Marketplace Seller.
Explain the delivery, damage, return or refund problem.
Add photographs when needed.
Save the message and seller response.

Marketplace merchandise normally cannot be returned to a Sears store. Follow the seller’s return authorization and shipping instructions.

If the seller does not respond within the time shown in the Order Center or does not resolve an eligible problem, request Sears Marketplace assistance through the order or call 1-267-807-5752.

Sears Returns and Refunds

Sears’ current return policy generally allows members 45 days from purchase to return many eligible items. Delivered and installed merchandise commonly has a 30-day period beginning on the delivery or installation date.

Different rules can apply to:

Major appliances
Mattresses
Installed products
Special orders
Marketplace merchandise
Damaged or defective products
Clearance and final-sale items
Items missing packaging or accessories

Review the current policy attached to the order before returning the product. Restocking, pickup, cancellation or delivery fees can apply to certain purchases.

Sears Appliance Repair and Missed Appointments

Call Sears Home Services at 1-800-469-4663 or use the online appointment lookup.

Have ready:

Service-order number
Appliance brand and model
Serial number
Reported symptoms
Appointment date and arrival window
Protection Agreement or warranty information
Parts ordered by the technician
Previous missed or rescheduled appointments

If a technician does not arrive, document the appointment window and any text or email notices. Ask for a new appointment date, case number and explanation of whether a diagnostic or service fee will carry forward.

Sears Protection Agreements and Product Warranties

A Sears Protection Agreement is separate from the original manufacturer warranty and from a Sears Home Warranty covering multiple household systems or appliances.

For an existing appliance warranty or Sears Protection Agreement, call 1-800-469-4663.

Ask:

Whether the agreement is active
Which product and serial number are covered
Whether the problem is excluded
Whether a diagnostic fee applies
Whether parts and labor are covered
Whether replacement is available after repeated repairs
Who is responsible for scheduling and fulfillment

The warranty document or protection agreement issued with the purchase controls the available coverage.

Sears Home Warranty and Cinch

Current Sears Home Warranty claims can involve Cinch Home Services or another administrator identified in the contract.

Call 1-855-256-2467 or use the claim information shown on the warranty documents.

A Sears Home Warranty is different from:

A manufacturer appliance warranty
A Sears Protection Agreement
A retailer return policy
Homeowners insurance
A Sears Home Services repair paid directly by the customer

Direct coverage, deductible, service-call and cancellation questions to the administrator named in the contract.

Sears PartsDirect Help

Call Sears PartsDirect at 1-888-873-3829 for help locating an appliance, lawn-equipment or home-product part.

Have the complete model number before ordering. The model number is more reliable than the product name, approximate age or photograph alone.

Before installing a part:

Confirm compatibility with the exact model.
Review the return policy.
Check whether installation affects warranty coverage.
Disconnect electrical, gas or water service when required.
Use a qualified technician for hazardous repairs.

Kenmore and Craftsman Support

Kenmore and Craftsman should not automatically be treated as the same support operation.

For a Kenmore appliance, review:

The product manual
The model-specific warranty
Kenmore Customer Care
Sears Home Services when the warranty or protection agreement directs you there

Craftsman is currently supported by its present manufacturer. For current Craftsman warranty or replacement questions, call 1-888-331-4569 or use the official Craftsman Help Center.

Older Sears-issued Craftsman warranties can require review of the original receipt, product type and current Craftsman warranty terms.

Sears Credit Card and Shop Your Way Help

Sears retail support does not control every credit-card account, interest charge, payment, credit report or card dispute.

For a Sears or Shop Your Way credit card:

Call the number printed on the back of the card.
Use the card issuer’s official account website.
Contact the issuer shown on the statement.
Report a lost card or unauthorized transaction promptly.

Contact Shop Your Way separately for rewards points, membership, redemption or promotional questions.

Sears Product Safety and Recalls

Stop using an appliance, tool or other product that presents:

Smoke or a burning odor
Gas leakage
Exposed wiring
Repeated breaker trips
Overheating
Fire, shock or carbon-monoxide risk
Structural failure
Unexpected movement or startup

Check the exact model and serial number against current manufacturer and government recall notices.

Call emergency services or the appropriate utility when there is an immediate fire, gas, electrical or carbon-monoxide danger.

Fake Sears Customer Service and Repair Scams

Be cautious when someone:

Advertises an unofficial Sears support number
Demands payment by gift card or cryptocurrency
Asks for remote access to a computer or phone
Requests a verification code
Claims an appointment will be canceled unless immediate payment is made
Promises a guaranteed warranty replacement for an advance fee
Sends an unofficial repair-payment link
Requests a complete credit-card or bank-account number

Verify the appointment, order or warranty through Sears.com, Sears Home Services, Sears PartsDirect or the administrator identified in the original contract.

How to Escalate a Sears Complaint

Identify which Sears-related operation controls the problem.
Contact Sears.com, the Marketplace seller, Home Services, PartsDirect or warranty administrator.

Request a case, service or return number.
Keep receipts, photographs, appointment records and correspondence.
Ask for the decision and applicable policy in writing.
For a Marketplace order, allow the seller the stated response period before requesting Sears intervention.
Ask for a supervisor review when the first support route does not resolve the issue.
Use the corporate switchboard only after completing the correct customer-service process.

Contact the card issuer for a genuinely unauthorized transaction or eligible unresolved billing dispute.

A review submitted to CustomerServiceNumbers.com does not contact Sears, cancel an order, schedule a repair, return merchandise, stop a credit-card payment or open a warranty claim.

Sears Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has one Sears customer review with an overall rating of 3.0 out of 5. The review was submitted on May 1, 2018.

The review describes difficulty obtaining a confirmed pickup time for the return of a Kenmore washer after the customer had contacted an escalation team.

One older review does not establish a current company-wide service trend. Sears’ ownership, store network and support structure have also changed substantially since 2018.

New reviews can help readers understand current experiences involving:

Sears.com orders
Home delivery
Marketplace sellers
Returns and refunds
Appliance repairs
Missed technician appointments
Protection Agreements
Home-warranty claims
PartsDirect orders
Kenmore products
Complaint escalation

Frequently Asked Questions About Sears Customer Service

Is Sears still in business?

Yes. Sears.com, Sears Marketplace, Sears Home Services, Sears PartsDirect and a limited retail-store network remain active under Transformco.

What is the Sears customer-service phone number?

Sears does not currently publish one telephone number for every issue. Call 1-800-732-7747 for home-delivered orders and 1-800-469-4663 for appliance repair, warranties and protection agreements.

What is the Sears appliance-repair number?

Call Sears Home Services at 1-800-469-4663.

How do I cancel a Sears delivery?

Call 1-800-732-7747 before the scheduled delivery date and request written cancellation confirmation.

How do I contact a Sears Marketplace seller?

Can I return a Sears Marketplace item to a Sears store?

Marketplace products generally must be returned through the seller and cannot be returned to a Sears store.

How do I file a Sears Protection Agreement claim?

Call Sears Home Services at 1-800-469-4663 with the agreement, product and model information.

Who handles Sears Home Warranty claims?

Call 1-855-256-2467 or contact the administrator identified in the current contract.

What is the Sears PartsDirect phone number?

Call 1-888-873-3829.

Where is Sears headquartered?

Sears corporate-office information now routes through Transformco at 5407 Trillium Boulevard, Hoffman Estates, Illinois 60192.

What is the Sears corporate phone number?

The Transformco corporate switchboard is 1-847-286-2500. Routine support should begin with the appropriate Sears service division.

Related Retail and Home Improvement Customer Service Pages

Related Corporate Office Help

Sears and Transformco Corporate Office Headquarters

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official order, delivery, repair, warranty, parts, Marketplace and escalation routes.

We are not owned by Sears, Transformco, a Sears Marketplace seller, Sears Home Services, Sears PartsDirect, Kenmore, Craftsman, Shop Your Way, Citi or a home-warranty administrator.

Share Your Sears Customer Service Experience

Have you contacted Sears about an online order, home delivery, Marketplace seller, return, refund, appliance repair, missed appointment, Protection Agreement, home warranty, replacement part or Kenmore product? Leave a factual review below and explain which Sears operation you contacted, the approximate response time and whether the issue was resolved.

Comments are moderated. Do not include order numbers, delivery addresses, service-order numbers, warranty-contract numbers, payment information, private correspondence, employee names or photographs containing personal information.

Page Update Note

This Sears customer-service page was reviewed and updated on July 16, 2026. The update confirmed that Sears remains active under Transformco, replaced the former Beverly Road headquarters address, removed an unverified general phone number and unsupported hours, and added current contacts for orders, delivery, appliance repair, protection agreements, PartsDirect, installation, HVAC service, home warranties and Marketplace disputes.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Sears, Transformco, Sears Marketplace sellers, Sears Home Services, Sears PartsDirect, Kenmore, Craftsman, Shop Your Way, Citi, Cinch or another warranty administrator. Sears does not provide support through this website.

Telephone numbers, addresses, operating hours, store locations, return periods, Marketplace rules, repair fees, warranty coverage, protection agreements, product ownership and corporate information can change. Review the receipt, order, product warranty, service agreement and official Sears-related website for current controlling information.

This page cannot track or cancel an order, schedule a delivery, dispatch a technician, approve a warranty claim, provide a part, accept a return, issue a refund, stop a credit-card payment or determine whether a product is safe.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Sears Customer Service: Orders, Delivery and Appliance Repair