Frontier Internet customer service helps current customers with fiber and broadband internet outages, slow speeds, Wi-Fi problems, billing questions, payments, installation, equipment returns, cancellations and account access. Frontier provides several support options, including telephone help for current customers, online chat, the Frontier Help Center and the MyFrontier app.
Frontier Internet Customer Service Phone Number and Contact Options
- Frontier Internet Customer Service / Current Customer Help: 1-800-921-8101
- Customer Service Chat: Frontier Contact Us
- Technical Support Chat: Frontier technical support
- Automated Chat: Frontier’s Giga assistant is available 24/7
- Automated Bill Payment: 1-800-917-7489
- Spanish Support: 1-800-921-8103
- Spanish Support Hours: Monday-Friday, 8 a.m.-5 p.m. local time
- Accessibility / Telecommunications Relay: Dial 711 and ask the operator to call 1-877-462-6606
- Frontier Help Center: Frontier Help Center
- Frontier Internet Outage Checker: Check Frontier outages
- MyFrontier Account: Sign in to Frontier
- Equipment Returns: Return Frontier equipment
- Official Website: Frontier.com
Frontier’s main Contact Us page currently directs ordinary account customer service and technical-support questions to online chat. Frontier also continues to publish 1-800-921-8101 on current-customer support resources for account help, technical issues, moving service and certain account changes.
Best Frontier Internet Support Route by Issue
- Internet completely out: Check your service address with Frontier’s outage tool or text OUTAGE to 70994.
- Slow Frontier internet: Check for an outage first, then restart the router and troubleshoot Wi-Fi or the fiber ONT before contacting technical support.
- Wi-Fi or router problem: Use Frontier Internet troubleshooting or technical-support chat.
- Billing question: Sign in to MyFrontier or use customer-service chat so the representative can review the account.
- Pay Frontier by phone: Call 1-800-917-7489.
- Installation or technician problem: Check your current order or trouble ticket and save the appointment information.
- Move Frontier Internet: Use Frontier’s moving tools, chat or 1-800-921-8101.
- Cancel Frontier Internet: Call 1-800-921-8101.
- Return Frontier equipment: Follow the QR-code or prepaid UPS return instructions and keep your receipt.
- Unresolved Frontier Internet complaint: Escalate through Frontier first, then consider the FCC or applicable state consumer agency.
Frontier Internet Outages
If Frontier Internet stops working completely, check whether Frontier has identified an outage before repeatedly resetting your router or other equipment.
Use the Frontier Internet outage checker and enter your service information to see whether an interruption is affecting your area.
Frontier Outage Updates by Text
You can also text OUTAGE to 70994. Frontier says this provides one-time outage updates without requiring you to enroll in ongoing service notifications.
If your service address is affected, Frontier can send updates until the outage is resolved. Customers can also enable automatic service alerts through MyFrontier.
Frontier Says There Is No Outage but Internet Is Down
If no outage is shown, Frontier recommends checking your equipment. Start by restarting the router. Fiber customers may also need to check the Optical Network Terminal, or ONT, and verify that the equipment has power.
If service remains unavailable, contact Frontier technical support through chat or call 1-800-921-8101.
Have your service address, account information, router or eero model, approximate outage time and troubleshooting steps ready.
Frontier Internet Slow Speeds and Wi-Fi Problems
Slow Frontier Internet does not always mean the entire Frontier network is down. Wi-Fi performance may be affected by router placement, distance from the router, wireless interference, device limitations or the number of connected devices.
Before contacting Frontier Internet customer service:
- Check for a Frontier outage.
- Restart your router or eero equipment.
- Test internet performance near the router.
- Try a wired Ethernet connection when possible.
- Check whether every device is slow or only one device.
- Restart the fiber ONT when Frontier’s troubleshooting instructions call for it.
- Run several speed tests and save the results.
- Note the dates and times when the connection slows or disconnects.
If the problem continues, use the Frontier Internet Help Center or technical-support chat.
Frontier Internet Billing and Payment Help
Frontier Internet customers can review monthly charges, payment history and Auto Pay through their online Frontier account or MyFrontier app.
If your bill increased unexpectedly, compare the new statement with the previous bill and check:
- Monthly internet service price
- Expiration of promotional discounts
- Equipment charges
- Printed bill fees
- Late payment charges
- Service changes or upgrades
- One-time installation or account charges
- Previous payments and credits
Frontier Bill Pay by Phone
Call Frontier’s automated payment line at 1-800-917-7489. Have the 17-digit Frontier account number from your bill ready.
Frontier says automated telephone payments can be made by bank account, debit card or major credit card without a Frontier phone-payment fee.
You can also pay through:
- MyFrontier
- Your Frontier online account
- Frontier Express Pay
- Auto Pay
- Mail or an approved in-person payment location
Frontier Internet Suspended for Nonpayment
If service was suspended because of an unpaid balance, make the required payment as soon as possible and save the confirmation. Frontier says full service restoration can take up to 24 hours after full payment.
Frontier Installation and Technician Support
For a new Frontier Internet installation, missed appointment, incomplete fiber installation or open repair ticket, check your order or ticket status before creating another service request.
Keep:
- Frontier order number
- Trouble-ticket number
- Installation date and appointment window
- Service address
- Email and text confirmations
- Technician notes
- Photos of incomplete work or property damage when applicable
- Dates and names from prior Frontier support contacts
If a technician misses an appointment or an installation remains incomplete, contact Frontier with the existing order or ticket information rather than starting the explanation from the beginning.
Moving Frontier Internet to a New Address
Customers moving to another home should first check whether Frontier Internet or Frontier Fiber is available at the new address.
Frontier allows customers to arrange a move through its online tools, chat or by calling 1-800-921-8101. Frontier currently recommends scheduling service in advance rather than waiting until moving day.
Before transferring service, confirm:
- The old service-disconnection date
- The new installation or activation date
- Whether your current internet plan is available at the new address
- Whether existing equipment should move with you
- Whether any equipment must instead be returned
- Any installation charge or plan change
How to Cancel Frontier Internet
Frontier currently directs customers who need to cancel service to call 1-800-921-8101.
Before ending the cancellation call, confirm:
- The effective cancellation date
- Whether internet service remains active through the end of the billing cycle
- The expected final bill
- Any early termination fee
- Which Frontier equipment must be returned
- The equipment-return deadline
- Whether Auto Pay remains active while the final balance is processed
- How a remaining credit balance will be refunded
Save the cancellation confirmation until the account has a zero balance, required equipment has been received and any refund has arrived.
Why Am I Still Getting Frontier Bills After Cancellation?
Frontier says customers may receive up to three final bills as the disconnected account is completed.
Later bills can contain:
- Final monthly service charges
- Unpaid balances
- Late adjustments
- Equipment-return charges
- Applicable early termination fees
- Credits or refunds
Frontier Internet and video service may be billed through the end of the applicable billing cycle rather than prorated for unused days. If you believe a charge falls outside Frontier’s stated billing rules, use billing support and provide your cancellation confirmation.
How to Return Frontier Internet Equipment
Frontier tells customers which devices must be returned after a cancellation, service change or equipment replacement. Do not send equipment to a general corporate address.
Frontier currently provides two main return methods:
Return Frontier Equipment at The UPS Store
- Frontier sends a unique QR code by email or text.
- Take the required Frontier equipment and power cords to The UPS Store.
- Show the associate the QR code.
- The UPS Store packages and ships the equipment.
- Keep the receipt and tracking number.
Return Frontier Equipment by Mail
If a UPS Store return is not practical, Frontier can provide prepaid shipping materials. Return kits generally arrive within several business days.
Frontier requires applicable equipment to be returned within 30 days. Frontier says an unreturned-equipment fee of up to $500 per device can apply depending on the equipment.
Keep your UPS receipt until Frontier shows the return as processed and no unreturned-equipment fee remains on the account.
Frontier Refunds and Credit Balances
If your Frontier account has a credit balance after cancellation, Frontier processes the refund after final billing and equipment-return adjustments have been completed.
Frontier says eligible refunds can take up to three billing cycles to process. Once processed, allow approximately 15-20 business days for delivery.
Because some refunds are mailed, make sure Frontier has your correct billing or forwarding address.
Frontier Home Phone Support
Although this page primarily covers Frontier Internet customer service, some Frontier customers still have bundled or legacy home phone service.
For no dial tone, static, voicemail issues or other Frontier telephone problems, use Frontier’s phone troubleshooting tools or customer support. If troubleshooting cannot resolve the problem, Frontier may need to create a repair ticket.
If your internet and home phone fail at the same time, tell Frontier that multiple services are affected because the problem may involve shared Frontier equipment or a wider service interruption.
Frontier Multilingual and Accessibility Customer Service
- Spanish: 1-800-921-8103 — Monday-Friday, 8 a.m.-5 p.m. local time
- Cantonese: 1-844-320-4421
- Japanese: 1-844-320-4422
- Korean: 1-844-320-4423
- Mandarin: 1-844-320-4424
- Tagalog: 1-844-320-4425
- Vietnamese: 1-844-320-4426
- Telecommunications Relay Service: Dial 711 and ask the relay operator to call 1-877-462-6606
Frontier currently lists Cantonese, Japanese, Korean, Mandarin, Tagalog and Vietnamese telephone support Monday-Friday from 11 a.m.-8 p.m. Eastern Time and closed on weekends.
What to Have Ready Before Contacting Frontier Internet
- 17-digit Frontier account number
- Frontier service address
- Name, telephone number and email associated with the account
- Order or trouble-ticket number
- Installation or technician appointment confirmation
- Router, eero or ONT information
- Outage dates and times
- Internet speed-test results
- Billing statement and exact disputed charge
- Payment confirmation
- Cancellation confirmation
- Equipment-return receipt and tracking number
- Previous Frontier chat or case information
How to Escalate a Frontier Internet Complaint
- Start with Frontier Internet customer service. Use chat or 1-800-921-8101 depending on the issue.
- Get a ticket or case number. Save it with the date of the contact.
- Document the problem. Save outage screenshots, speed tests, bills, technician appointments, payments, cancellation confirmations or equipment-return receipts.
- State the resolution you want. For example, request service restoration, a billing correction, removal of an equipment charge, a promised credit or confirmation that an account is canceled.
- Request escalation. If first-level support cannot resolve the problem, ask for additional review or a supervisor.
- Use corporate information when appropriate. See the Frontier Communications Corporate Office guide for headquarters and corporate escalation information.
- Consider an outside complaint route. For qualifying unresolved internet or telephone issues, consider the FCC or the applicable state utility or consumer-protection agency.
The FCC Consumer Complaint Center accepts qualifying complaints involving internet billing, availability, equipment, speed and telephone-service issues. Contact Frontier first and keep records showing your attempts to resolve the problem.
Frontier Internet Account and Payment Safety
- Use Frontier.com, the MyFrontier app or telephone numbers currently published by Frontier.
- Do not give your Frontier password or one-time verification code to someone who unexpectedly contacts you.
- Open Frontier.com directly instead of using a questionable billing or support link.
- Review your Frontier account before paying an unexpected balance request.
- Do not give remote access to your computer to an unverified person claiming to be Frontier technical support.
- Do not post your account number, full service address or payment information in a public customer review.
About Frontier Internet and Verizon
Frontier Communications provides Frontier Fiber, broadband internet, home phone and related connectivity services in U.S. markets.
Verizon completed its acquisition of Frontier on January 20, 2026, making Frontier a Verizon company. Existing Frontier customers continue to use Frontier’s website, MyFrontier app, outage tools, billing systems and support channels unless Frontier or Verizon provides specific instructions otherwise.
For corporate office and headquarters information, see the Frontier Communications Corporate Office and Headquarters page.
Frontier also announced that its legal-notice mailing address changed effective May 29, 2026 to:
One Verizon Way
Legal Department
Basking Ridge, NJ 07920
This address is for legal correspondence. It is not a Frontier Internet customer-service center, equipment-return address or walk-in support location.
Frontier Internet Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a 1.8 out of 5 rating based on 5 visible Frontier Communications reviews.
The five visible reviews are historical customer experiences from 2017 and 2018. Several describe Frontier telephone-service outages or repair difficulties. One customer reported being billed while waiting for a telephone order, and another described internet performance concerns followed by cancellation and billing difficulties.
Because these reviews are older, they should not be considered a measurement of Frontier Internet customer service in 2026 or of Frontier following its acquisition by Verizon.
If you have contacted Frontier Internet more recently, you can leave a firsthand review below. Useful reviews explain:
- Whether you have Frontier Fiber, internet, Wi-Fi or bundled phone service
- Whether the problem involved an outage, slow speed, installation, bill, cancellation or equipment return
- Whether you used telephone support, online chat or MyFrontier
- Whether Frontier provided a ticket or case number
- How long the issue lasted
- What Frontier said it would do
- Whether the promised action was completed
Protect your privacy: Do not post your Frontier account number, full service address, telephone number, password, verification code, payment-card information, bank information, trouble-ticket number or private correspondence in a public review.
Frontier Internet Customer Service Frequently Asked Questions
What is the Frontier Internet customer service phone number?
Frontier Internet customers can call 1-800-921-8101 for current-customer account and service assistance. Frontier’s main Contact Us page also routes customer-service and technical-support requests through online chat.
Is 1-800-921-8101 Frontier Internet or Frontier Airlines?
The number 1-800-921-8101 is associated with Frontier Internet and Frontier Communications support and sales functions. This page is not about Frontier Airlines.
Is Frontier Internet customer service available 24 hours?
Frontier’s automated Giga chat assistant is available 24/7. Live customer-service availability varies by channel and issue.
How do I report a Frontier Internet outage?
Use Frontier’s outage checker, the MyFrontier app or text OUTAGE to 70994. If Frontier does not show an outage, troubleshoot your router or ONT and contact technical support if service remains down.
How do I speak with Frontier about a billing problem?
Use Frontier customer-service chat or call 1-800-921-8101. Have your 17-digit Frontier account number and the bill containing the disputed charge ready.
What is the Frontier bill payment phone number?
Frontier’s automated telephone payment number is 1-800-917-7489. Have your 17-digit account number ready.
How do I cancel Frontier Internet?
Frontier currently directs customers to call 1-800-921-8101 to cancel service. Ask for the effective cancellation date, final-billing information and equipment-return requirements.
How long do I have to return Frontier Internet equipment?
Frontier requires applicable equipment to be returned within 30 days. Depending on the device, an unreturned-equipment fee of up to $500 per device may apply.
Why did Frontier bill me after I canceled?
Frontier says customers can receive up to three final bills while service charges, equipment returns, late adjustments, credits and refunds are finalized. Review each charge against your cancellation confirmation.
Is Frontier Internet owned by Verizon?
Yes. Verizon completed its acquisition of Frontier on January 20, 2026. Frontier customers should continue using Frontier customer-service channels unless they receive different instructions.
Is this the customer service page for Frontier Airlines?
No. This page covers Frontier Internet and Frontier Communications. Frontier Airlines is a separate airline company with different customer-service channels.
Related Frontier Internet and Customer Service Resources
- Verizon Customer Service – Verizon now owns Frontier.
- Spectrum Customer Service – internet, outage, equipment and billing support.
- AT&T Customer Service – fiber, internet, account and billing support.
- Xfinity Customer Service – internet, Wi-Fi, outage, billing and cancellation help.
- Kinetic Customer Service – fiber, internet and telecommunications support.
- Frontier Communications Corporate Office and Headquarters
- Official Frontier Contact Us
- Official Frontier Help Center
- Frontier Internet Outage Checker
- FCC Consumer Complaint Center
About This Page
Updated August 21, 2026. CustomerServiceNumbers.com reviewed Frontier Internet’s current customer-service telephone and chat routes, outage tools, billing and payment options, troubleshooting resources, cancellation process, final billing, equipment-return requirements, Verizon ownership and the five visible Frontier reviews on CustomerServiceNumbers.com.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Frontier Communications, Frontier Internet, Verizon or Frontier Airlines. We cannot access a Frontier Internet account, restore internet service, cancel service, change a bill, process a refund, accept returned equipment or modify a Frontier repair ticket.
Frontier and Verizon continue to integrate their operations, so support routes, telephone numbers, billing systems and policies can change. Confirm account-specific requirements through Frontier’s official website, MyFrontier app or current Frontier customer-support channels.
