Frontier Communications, commonly known as Frontier Internet, provides fiber internet, broadband internet, home phone, TV and streaming add-ons, and business connectivity services in many U.S. markets. Customers may need Frontier support for outages, slow speeds, installation problems, billing issues, equipment returns, cancellations, Wi-Fi troubleshooting, account access, phone service problems, or complaints.
The best way to reach Frontier depends on the issue. Frontier now routes many customer-service and technical-support issues through online chat, the Frontier Help Center, the MyFrontier app, and account-specific support tools. Phone support is still available for customer help, sales, payments, multilingual support, and some business or enterprise issues.
How to Contact Frontier Customer Service
- Frontier Residential Customer Service and Sales: 1-800-921-8101
- Frontier Phone Support Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m. Eastern Time; Saturday-Sunday, 8:00 a.m. to 7:00 p.m. Eastern Time
- Automated Payment Line: 1-800-917-7489
- Spanish Support: 1-800-921-8103
- Spanish Support Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m. local time; closed Saturday and Sunday
- Cantonese Support: 1-844-320-4421
- Japanese Support: 1-844-320-4422
- Korean Support: 1-844-320-4423
- Mandarin Support: 1-844-320-4424
- Tagalog Support: 1-844-320-4425
- Vietnamese Support: 1-844-320-4426
- Frontier Help Center: Frontier Help Center
- Frontier Contact Page: Frontier Contact Us
- Check for Outages: Frontier Outage Help
- Order and Ticket Status: Check Frontier Order or Ticket Status
- Equipment Returns: Return Frontier Equipment
- Cancel Service: Cancel Frontier Service
- Website: Frontier.com
- Corporate Headquarters: Frontier Communications, 401 Merritt 7, Norwalk, CT 06851
- Corporate Headquarters Phone: 1-203-614-5600 (corporate line, not regular customer support)
Best Way to Reach Frontier by Issue
Internet Outage or Service Interruption
If your Frontier internet is completely out, start by checking Frontier’s outage tool or signing in to your account. You can also use Frontier chat or call 1-800-921-8101. Have your account number, service address, phone number on the account, and the time the outage started ready.
Slow Internet or Wi-Fi Problems
For slow speeds, weak Wi-Fi, dropped connections, or router issues, use Frontier’s troubleshooting tools, restart your router or eero device, check for outages, and test the connection near the router before contacting support. If the issue continues, contact Frontier through chat or call 1-800-921-8101.
Billing, Payments, and Account Questions
For billing questions, late fees, autopay problems, paper bill fees, missing payments, or account access issues, sign in to your Frontier account or use the MyFrontier app. To make a payment by phone through the automated system, call 1-800-917-7489 and have your 17-digit Frontier account number ready.
Installation, Missed Appointments, and Technician Visits
If your issue involves a new installation, delayed activation, missed appointment, or incomplete technician visit, check your order or ticket status online. Keep the appointment date, order number, ticket number, technician notes, and any installation confirmation emails.
Equipment Returns
If you cancel service, replace equipment, or receive upgraded equipment, confirm whether Frontier requires the old equipment to be returned. Frontier says required equipment should be returned within 30 days. Keep the return confirmation, tracking number, QR code, receipt, and photos of the equipment and package until your account shows the return was processed.
Canceling Frontier Service
To cancel Frontier service, use Frontier’s cancellation instructions or call customer service at 1-800-921-8101. Ask for the cancellation date, final bill details, equipment return instructions, and confirmation that autopay has stopped. Keep the cancellation confirmation in case charges continue after cancellation.
Home Phone or Voice Service Problems
For no dial tone, static, voicemail issues, caller ID problems, or phone service outages, use Frontier phone troubleshooting or call support. If the phone line is the only working communication method for a vulnerable person, make that clear when contacting Frontier and document the ticket number.
Business and Enterprise Support
Business customers should use Frontier Business or Frontier Enterprise support instead of residential support. Enterprise support may include separate numbers for circuit repair, voice repair, managed technology, and internet support depending on the service type.
What to Have Ready Before Contacting Frontier
- 17-digit Frontier account number
- Service address
- Phone number and email address on the account
- Order number, trouble ticket number, or appointment confirmation
- Router, modem, or eero device model
- Photos of equipment, cables, installation problems, or damage
- Speed test results, outage times, and troubleshooting steps already tried
- Billing statement, payment confirmation, or autopay record
- Equipment return tracking number or drop-off receipt
- Cancellation confirmation, if the issue involves final billing
- Names, dates, and case numbers from prior Frontier contacts
Common Frontier Customer Service Issues
Frontier customers may contact support for help with:
- Internet outages
- Slow speeds or weak Wi-Fi
- Router, modem, or eero problems
- Installation delays or missed technician appointments
- Billing disputes or unexpected charges
- Autopay and payment posting problems
- Cancellation and final bill issues
- Equipment return fees
- Home phone outages, static, or no dial tone
- TV or streaming add-on questions
- Account login or password problems
- Service address or move-service problems
- Difficulty reaching live support
Frontier Customer Reviews and Complaints on CSN
CustomerServiceNumbers.com currently shows 5 live reviews for Frontier Communications with an overall rating of 1.8 out of 5 stars. The review sentiment on CSN is negative overall.
The live CSN reviews mention phone outages, long hold times, unresolved repairs, trouble getting a phone line restored, internet service that did not perform as expected, billing after cancellation, and difficulty resolving issues through customer service. Because the reviews are older, they should be treated as historical customer feedback rather than a current measurement of Frontier’s support performance.
Frontier Billing and Cancellation Tips
- Save your order confirmation, service agreement, and quoted price.
- Review your first bill carefully for installation, activation, equipment, paper bill, or promotional-rate issues.
- Keep screenshots or emails showing any promotional price or discount.
- When canceling, ask for the cancellation date, final bill amount, and equipment return deadline.
- Return required equipment within the return window and keep proof of return.
- Confirm that autopay has been turned off after cancellation.
- If charges continue after cancellation, contact Frontier with your cancellation confirmation and payment records.
Frontier Scam and Account Safety Tips
- Use Frontier’s official website, app, or published phone numbers when contacting support.
- Be cautious of calls or texts claiming your internet will be shut off unless you pay immediately through gift cards, cryptocurrency, wire transfer, or a suspicious payment link.
- Do not share your Frontier password, one-time verification code, or full payment card details with someone who contacts you unexpectedly.
- Check your Frontier account directly before paying a bill from an email or text link.
- If you see an unknown Frontier-related charge, review your Frontier account and contact your payment card issuer if the charge remains unresolved.
How to Escalate a Frontier Complaint
- Start with Frontier chat, the MyFrontier app, or 1-800-921-8101.
- Ask for a ticket number, order number, repair number, or billing case number.
- For outages or speed problems, document dates, times, speed tests, outage confirmations, and troubleshooting steps.
- For billing or cancellation issues, keep bills, payment records, cancellation confirmations, equipment return receipts, and chat transcripts.
- For technician or installation complaints, write down appointment windows, missed visits, technician notes, and photos of incomplete work.
- If the issue is not resolved, ask Frontier for a supervisor or formal complaint review.
- If the complaint involves broadband service, billing, cancellation, or phone service and remains unresolved, consider filing a complaint with the FCC or your state utility or consumer protection agency.
Frontier Compared with Other Internet Providers
Frontier competes with other internet, phone, and TV providers such as Spectrum, AT&T, Xfinity, Verizon Fios, Cox, Optimum, Windstream, Sparklight, and T-Mobile Home Internet. Customers often compare these providers based on fiber availability, speed, reliability, installation experience, equipment fees, customer support, cancellation rules, and final billing.
Related Customer Service and Consumer Resources
- Spectrum Customer Service
- AT&T Customer Service
- Xfinity Customer Service
- Verizon Customer Service
- Frontier Communications Corporate Office on CorporateOfficeHeadquarters.com
- Identify Unknown Internet or Utility Charges on ChargeOnMyCard.com
- Read Internet Provider and Payment Scam Warnings on ThinkItsAScam.com
- Read or Leave Company Reviews on ZeroStars.org
- Find Chat and Text Support Options on CSNDB.com
Frequently Asked Questions About Frontier Customer Service
What is Frontier’s customer service phone number?
Frontier’s main residential customer service and sales number is 1-800-921-8101.
Is Frontier customer service available 24 hours a day?
Frontier says automated chat support is available 24 hours a day for billing, account topics, and troubleshooting. Live customer service agents are available by phone or chat during business hours.
How do I report a Frontier internet outage?
Use Frontier’s outage tool, MyFrontier app, chat support, or call 1-800-921-8101. Have your account number and service address ready.
How do I pay my Frontier bill by phone?
To pay by automated phone system, call 1-800-917-7489. Frontier says your 17-digit account number is required.
How do I return Frontier equipment?
Use Frontier’s equipment return instructions or chat with Frontier to start a return. Keep your tracking number, QR code, return receipt, and photos until the return is credited to your account.
How do I cancel Frontier service?
Use Frontier’s cancellation instructions or call 1-800-921-8101. Ask for cancellation confirmation, final bill details, autopay status, and equipment return instructions.
What is Frontier’s corporate office phone number?
Frontier’s corporate headquarters phone number is 1-203-614-5600. This is a corporate line and not the best number for routine residential customer support.
Is CustomerServiceNumbers.com affiliated with Frontier?
No. CustomerServiceNumbers.com is not affiliated with Frontier Communications, Frontier Internet, Verizon, or any related company. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Frontier customers find the correct support path for internet outages, billing, cancellations, equipment returns, technical support, and complaints.
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Have you contacted Frontier about an outage, slow internet, installation problem, billing issue, cancellation, equipment return, phone outage, Wi-Fi problem, or complaint? Share your experience below to help other Frontier customers know what to expect.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Frontier Communications, Frontier Internet, Frontier Communications Parent, Inc., Verizon, or any related company. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.
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