Ice Mountain customers may need help with a bottled-water quality concern, damaged bottle or cap, unusual taste or odor, water-source question, package problem, store purchase, home or office water delivery, billing issue, or another consumer concern. Ice Mountain is a regional spring-water brand in the Primo Brands portfolio and is sold primarily throughout the Midwest.
How to Contact Ice Mountain Customer Service
- Ice Mountain Consumer Care: 1-800-678-4423
- Consumer Care Hours: Weekdays, 8 a.m.-6 p.m. local time
- Ice Mountain Contact Page: Contact Ice Mountain
- Water Quality and Safety: Ice Mountain Safety & Handling
- Water Sources: Ice Mountain Springs
- Primo Brands Delivery: 1-800-492-8377 (1-800-4-WATERS)
- Delivery Support Hours: Monday-Friday, 8 a.m.-9 p.m. ET
- Delivery Account Support: Primo Brands Customer Service
- Official Website: IceMountainWater.com
Best Ice Mountain Support Route by Issue
- Unusual taste, odor, or appearance: Stop using the affected bottle and contact Ice Mountain Consumer Care.
- Damaged, leaking, or improperly sealed bottle: Keep the bottle and packaging information and call 1-800-678-4423.
- Cap or packaging concern: Review Ice Mountain’s safety information and contact Consumer Care when needed.
- Water-source question: Check the source information printed on the bottle and Ice Mountain’s official springs page.
- Water-quality question: Review Ice Mountain’s published water-quality report.
- Retail refund: Check the return or refund policy of the store where the product was purchased.
- Missing home delivery: Contact Primo Brands Delivery at 1-800-492-8377.
- Delivery-account charge: Review the current Primo Brands invoice and contact delivery customer service.
- Change or pause delivery: Use the online Primo Brands account or ReadyRefresh My Water+ app.
Ice Mountain Product Quality Complaints
If an Ice Mountain bottle appears damaged, contaminated, improperly sealed, discolored, or has an unexpected taste or odor, do not discard all of the identifying packaging before contacting the company.
Useful information can include:
- Exact Ice Mountain product
- Bottle or package size
- UPC or barcode
- Production, lot, or date code
- Water-source information from the label
- Purchase date
- Retailer and location
- Receipt when available
- Photos of the bottle, cap, seal, case, or other packaging
- Description of the taste, odor, damage, or other concern
Keep the affected bottle in a safe location until Ice Mountain explains whether additional information is needed.
Ice Mountain Water Quality Information
Ice Mountain publishes water-quality information based on independent testing performed by certified laboratories. The brand states that it has made quality reports publicly available since 2005.
Ice Mountain also states that its manufacturing quality program includes regular checks of both the water and its packaging while production lines are operating.
View Ice Mountain Water Quality and Safety Information
Consumers with a question about a particular bottle should use the source and production information printed on that bottle rather than assuming all Ice Mountain water came from the same spring.
Where Does Ice Mountain Water Come From?
Ice Mountain says the majority of its spring water is sourced from three natural springs in Michigan:
- Sanctuary Spring in Rodney, Michigan
- Evart Springs in Evart, Michigan
- White Pine Springs in Evart, Michigan
The company also currently identifies selected spring sources in Indiana, Wisconsin, Pennsylvania, Maryland, Colorado, and Ohio. Additional approved sources may occasionally be used when demand requires them.
Because sourcing can vary, check the label on the individual bottle for the applicable source information.
Ice Mountain Bottle and Cap Safety
Ice Mountain uses smaller lightweight caps on several bottle sizes. The company specifically warns that these caps are small parts and can present a choking hazard, particularly for children.
Ice Mountain recommends replacing the cap securely when the bottle is not in use or disposing of it promptly.
Customers should also inspect bottles before drinking. Do not use a bottle if its seal appears broken or the container appears damaged.
How to Store Ice Mountain Bottled Water
Ice Mountain recommends storing bottled-water products in a cool, clean, or shaded location similar to other packaged food products.
Avoid prolonged storage:
- In direct sunlight
- In excessively hot vehicles
- Near gasoline, cleaning chemicals, paint, pesticides, or strong odors
- In dirty or contaminated storage areas
Ice Mountain states that bottles smaller than three gallons are intended for single use and recycling rather than repeated refilling.
Ice Mountain Home and Office Water Delivery
Ice Mountain’s website directs customers interested in recurring water delivery to Primo Brands Delivery. Delivery-account support is separate from the Ice Mountain retail-product consumer line.
- Delivery Customer Care: 1-800-492-8377
- Hours: Monday-Friday, 8 a.m.-9 p.m. ET
- Online Account: Water.com
- Mobile Account Management: ReadyRefresh My Water+ app
Delivery customers can currently use their online account or app to perform tasks such as:
- Review upcoming deliveries
- Change water quantities
- Add products
- Adjust delivery schedules
- Pause eligible deliveries
- Review invoices
- Update payment information
- Manage account preferences
Missed or Incorrect Ice Mountain Delivery
If a scheduled Ice Mountain or Primo Brands delivery is missing, late, or incorrect:
- Sign in to the delivery account.
- Confirm the scheduled delivery date.
- Check for delivery notifications or schedule changes.
- Confirm that the delivery address is correct.
- Compare the delivered products and quantities with the invoice.
- Contact Primo Brands Delivery if the online account does not explain the discrepancy.
Keep delivery notifications and invoices until the problem is resolved.
Ice Mountain Delivery Billing Problems
Recurring home or office delivery charges should be handled through Primo Brands rather than Ice Mountain’s retail-product Consumer Care line.
Before reporting an unfamiliar delivery charge, review:
- Recent invoices
- Delivery quantities
- Delivery fees
- Dispenser or equipment charges
- Returned or exchanged bottles
- AutoPay information
- Changes made to the delivery schedule
New Primo Brands direct-delivery accounts currently require recurring electronic AutoPay. Customers should review current service terms because delivery fees, deposits, rentals, and other account charges can vary.
Ice Mountain 5-Gallon Water Exchange
Primo Brands currently includes Ice Mountain among the regional spring-water brands that may be available through its 5-gallon Water Exchange program. Brand availability varies by location.
The exchange program allows customers to purchase a pre-filled multi-use bottle and later return the empty bottle when purchasing another participating bottle.
This program is separate from ordinary single-use Ice Mountain bottles purchased in grocery, convenience, warehouse, or other retail stores.
Ice Mountain Product Returns
An Ice Mountain bottle or case purchased from a grocery store or another retailer is generally subject to that retailer’s return and refund procedures.
For a quality or packaging problem, contact Ice Mountain as well so the company can document the product concern. Do not mail bottled water to a corporate office unless Consumer Care specifically provides return instructions.
Who Owns Ice Mountain?
Ice Mountain is part of the Primo Brands portfolio. Primo Brands Corporation was created through the November 2024 combination of Primo Water Corporation and BlueTriton Brands.
Primo Brands currently lists Ice Mountain alongside regional spring-water brands including Arrowhead, Deer Park, Ozarka, Poland Spring, and Zephyrhills.
Older Ice Mountain pages and directories may identify Nestlé Waters North America or BlueTriton Brands as the parent company. Nestlé-era corporate information should not be treated as Ice Mountain’s current ownership structure.
Primo Brands Corporate Offices
Primo Brands currently lists dual corporate locations:
Primo Brands Corporation
1150 Assembly Drive, Suite 800
Tampa, FL 33607
and
Primo Brands Corporation
3001 Summer Street
Stamford, CT 06905
These are corporate addresses, not product-return or ordinary consumer-service locations. Ice Mountain product concerns should begin with Consumer Care at 1-800-678-4423.
Information to Have Before Contacting Ice Mountain
- Product name and bottle size
- UPC or barcode
- Production or lot code
- Source information from the label
- Purchase date and retailer
- Receipt when available
- Photos of the bottle or package
- Description of the taste, odor, damage, or quality issue
- Delivery account number for recurring service problems
- Invoice and delivery date for billing issues
- Previous complaint or case number
- The resolution requested
Do not publish delivery addresses, full account numbers, payment-card details, passwords, or other sensitive personal information in a public review.
How to Escalate an Ice Mountain Customer Service Complaint
- Determine whether the concern involves a retail Ice Mountain product or a Primo Brands delivery account.
- For a product concern, keep the bottle, label, codes, receipt, and photographs when possible.
- Call Ice Mountain Consumer Care at 1-800-678-4423.
- Explain the exact product, purchase location, production information, and problem.
- Ask for a case or reference number when one is provided.
- For a recurring delivery problem, call Primo Brands at 1-800-492-8377.
- Keep invoices, delivery notices, photos, emails, and previous complaint information.
- Follow up through the existing case and clearly state the resolution being requested.
Ice Mountain Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Ice Mountain customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because there are currently no published reviews on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving Ice Mountain taste, product quality, packaging, pricing, water sources, delivery, or customer-service responsiveness.
Frequently Asked Questions
What is the Ice Mountain customer-service phone number?
Ice Mountain Consumer Care can be reached at 1-800-678-4423.
What are Ice Mountain customer-service hours?
Ice Mountain currently states that Consumer Care is available weekdays from 8 a.m. to 6 p.m. local time.
Who owns Ice Mountain water?
Ice Mountain is part of Primo Brands, the North American beverage company formed through the combination of Primo Water and BlueTriton Brands.
Is Ice Mountain still owned by Nestlé?
No. The old Nestlé Waters North America ownership information is outdated. Ice Mountain later became part of BlueTriton Brands and is now included in the Primo Brands portfolio.
Where does Ice Mountain water come from?
The majority currently comes from three springs in Michigan: Sanctuary Spring, Evart Springs, and White Pine Springs. Ice Mountain also uses other approved spring sources, and the specific source information is identified on product labels.
Where can I see an Ice Mountain water-quality report?
Ice Mountain publishes water-quality information through the Safety & Handling and Our Springs sections of its official website.
Who do I call about Ice Mountain home delivery?
Primo Brands Delivery customer service can be reached at 1-800-492-8377, Monday through Friday from 8 a.m. to 9 p.m. ET.
Can I refill an Ice Mountain single-use bottle?
Ice Mountain states that bottles smaller than three gallons are designed for one-time use followed by recycling and does not recommend refilling them.
What should I do if an Ice Mountain bottle tastes or smells unusual?
Stop using the affected product, retain the bottle and identifying label information, and contact Ice Mountain Consumer Care at 1-800-678-4423.
Where is Primo Brands headquartered?
Primo Brands currently lists corporate offices at 1150 Assembly Drive, Suite 800, Tampa, Florida 33607 and 3001 Summer Street, Stamford, Connecticut 06905.
Related Bottled Water Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Ice Mountain, Primo Brands Corporation, BlueTriton Brands, a retailer, or a water-delivery provider.
This page is intended to help consumers find the appropriate support route for Ice Mountain bottled-water quality, packaging, water sources, safety information, home delivery, billing, and other customer-service concerns.
Share Your Ice Mountain Customer Service Experience
If you contacted Ice Mountain about bottled-water quality, taste, packaging, a damaged bottle, source information, home delivery, billing, or another customer-service concern, describe the product or service involved, which support route you used, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish your home-delivery address, complete account number, payment information, password, telephone number, private email address, or other sensitive personal information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Ice Mountain, Primo Brands Corporation, BlueTriton Brands, any retailer, or a water-delivery provider. CustomerServiceNumbers.com cannot investigate product-quality complaints, issue refunds, change delivery schedules, access delivery accounts, correct bills, or respond on behalf of Ice Mountain or Primo Brands. Product sources, contact information, delivery services, corporate ownership, and support methods can change. Verify product- and account-specific information through Ice Mountain or Primo Brands directly.