Arrowhead Water customer service can help with bottled-water product questions, packaging concerns, water-quality information and product availability. Customers who receive Arrowhead through recurring home or office delivery use the separate Primo Brands delivery/ReadyRefresh support system for delivery schedules, billing, dispensers and account problems.
How to Contact Arrowhead Water Customer Service
- Arrowhead product/customer service: 1-800-873-7775
- Arrowhead phone hours: Monday-Friday, 8:00 AM-5:00 PM Pacific Time
- Arrowhead contact page: Contact Arrowhead Water
- Primo Brands delivery/ReadyRefresh: 1-800-4-WATERS (1-800-492-8377)
- Delivery account help: ReadyRefresh / Primo Brands Delivery
- Arrowhead Water Quality information: Arrowhead FAQ
- Where to buy Arrowhead: Arrowhead Where to Buy
- Official website: ArrowheadWater.com
Arrowhead product support and Arrowhead home-delivery support are not the same thing. Use the Arrowhead brand number for bottled-water questions and Primo Brands delivery/ReadyRefresh for an existing delivery account, missed delivery, recurring order, dispenser or delivery bill.
Best Arrowhead Support Route by Issue
- Water taste, odor or quality concern: Contact Arrowhead at 1-800-873-7775 and keep the bottle and production information.
- Damaged or defective bottle: Contact Arrowhead product support and keep the bottle, label and packaging.
- Cannot find an Arrowhead product: Use the official Where to Buy page or contact Arrowhead.
- Water-delivery problem: Sign in to the delivery account or call 1-800-492-8377.
- Delivery billing question: Use the Primo Brands delivery/ReadyRefresh account and support system.
- Change an upcoming recurring order: Review the upcoming delivery in your account or app.
- Cancel delivery membership: Review your current delivery agreement and contact ReadyRefresh/Primo Brands delivery.
- Water dispenser issue: Contact the delivery service if the dispenser was supplied or rented through your delivery account.
Information to Have Before Contacting Arrowhead
- Arrowhead product type and bottle size
- Best By information printed on the bottle
- Production or identifying codes printed on the container
- Store where the product was purchased
- Approximate purchase date
- Photos of a damaged bottle or packaging problem
- Delivery account information for a home-delivery issue
- Delivery date and products expected
- Invoice information for a billing dispute
- The specific resolution or information you are requesting
Arrowhead Water Delivery Customer Service
Arrowhead offers home and office delivery through Primo Brands delivery, currently supported through the ReadyRefresh platform and app.
Customers can use the delivery account to manage:
- Upcoming deliveries
- Recurring orders
- Delivery instructions
- Billing and payment information
- Available products
- Delivery notifications
For delivery help, call 1-800-4-WATERS (1-800-492-8377) or use the ReadyRefresh website.
Do not call the Arrowhead bottled-water product line first for a missed recurring delivery or delivery-account charge. Those issues are handled through the delivery service.
Changes to Primo Brands Water Delivery
Primo Water and BlueTriton Brands combined in 2024 to create Primo Brands.
As their delivery operations are integrated, current customers may notice changes involving:
- Account login procedures
- Delivery dates
- Delivery routes
- Drivers
- Available water brands
- Recurring-order products
Current delivery guidance says customers should review each upcoming delivery after their account is moved to the newer system to confirm that the products and delivery instructions are correct.
Primo Brands currently requires a minimum order of $25 per delivery, excluding applicable taxes, bottle deposits and other fees.
Changing an Arrowhead Water Delivery
Arrowhead’s current delivery information says customers can modify delivery orders and schedules through Primo Brands delivery.
Before the next scheduled delivery:
- Sign in to your account.
- Review the upcoming delivery.
- Confirm the products and quantities.
- Check the scheduled delivery date.
- Review delivery instructions.
- Save any changes.
Make changes as early as possible because an order that is already in the delivery process may be more difficult to modify.
Canceling Arrowhead Recurring Water Delivery
Customers who want to end a recurring delivery membership should contact the delivery service rather than Arrowhead bottled-water product support.
Current ReadyRefresh terms say a membership can be cancelled by:
- Calling 1-800-4-WATERS
- Submitting a request through the ReadyRefresh Contact Us form
However, some memberships, equipment bundles or service arrangements can have their own minimum term or early-termination conditions.
Before cancelling, ask:
- Whether an early-termination charge applies
- Whether rented equipment must be returned
- Whether empty returnable bottles must be collected
- The final delivery date
- The final billing date
- Whether any bottle or equipment deposits remain on the account
Keep confirmation showing that recurring service has been cancelled.
Arrowhead Delivery Billing Problems
If a delivery invoice appears incorrect, review it promptly.
ReadyRefresh’s current FAQ says customers should contact the company within 30 days after the first bill showing the disputed transaction when they believe a bill is wrong or need more information about a charge.
When reporting a billing issue, have:
- Invoice date
- Disputed amount
- Delivery date
- Products delivered
- Payments already made
- Any delivery or cancellation confirmation
available.
Pay any undisputed portion of the bill by its required date unless ReadyRefresh provides different instructions for the account.
Arrowhead Returnable Bottles and Dispensers
Large-format home and office water delivery can involve returnable bottles and rented or company-owned equipment.
Current ReadyRefresh terms state that customers ending service may be required to allow the company to retrieve applicable equipment and returnable bottles.
Failure to return company equipment or bottles can result in replacement charges under the applicable agreement.
When cancelling service, confirm:
- What equipment belongs to the delivery company
- How empty bottles will be collected
- Whether a final pickup needs to be scheduled
- Whether the account contains deposits or credits
Keep pickup or equipment-return confirmation until the final account balance is settled.
Arrowhead Bottled Water Quality Questions
Arrowhead describes its primary product as Mountain Spring Water containing naturally occurring minerals and electrolytes for taste.
Current Arrowhead spring sources include locations in:
- California
- Colorado
- British Columbia, Canada
The exact source can vary, so check the bottle label and Arrowhead’s current Water Quality Report for more information.
For a concern involving:
- Taste
- Odor
- Appearance
- Packaging
- Mineral or water-quality information
keep the bottle and contact Arrowhead at 1-800-873-7775.
Do not discard the bottle before contacting the company if the complaint could require production-code information.
Arrowhead Best By Dates
Arrowhead says its bottled water uses a Best By date rather than an expiration date.
Current published shelf-life guidance varies by product.
Arrowhead currently lists:
- Still non-carbonated bottled water: generally 18 months from manufacture
- Still 3- and 5-gallon products: generally 24 months from manufacture
- Selected sparkling products: generally 9 months from manufacture
Look for the letters BB on the container to identify the Best By information.
Product formats can change, so use the date printed on the specific package.
Finding Arrowhead Water Near You
Arrowhead is a regional spring-water brand sold primarily in the western United States.
Use the official Arrowhead Where to Buy page to look for:
- Bottles
- Cases
- Still water
- Sparkling water
- Available delivery options
Product size and availability can change by retailer and geographic area.
If a familiar size disappears from local stores, contact Arrowhead before assuming it has been permanently discontinued.
Arrowhead Ownership and Primo Brands
Arrowhead was previously part of BlueTriton Brands.
In November 2024, Primo Water Corporation and BlueTriton completed their combination to create Primo Brands Corporation.
Arrowhead is now one of Primo Brands’ regional spring-water brands.
Other Primo Brands beverage brands include:
- Poland Spring
- Deer Park
- Ice Mountain
- Ozarka
- Zephyrhills
- Pure Life
- Primo Water
- Sparkletts
Primo Brands currently maintains dual headquarters in Tampa, Florida and Stamford, Connecticut.
Its Tampa address is:
Primo Brands Corporation
1150 Assembly Drive, Suite 800
Tampa, FL 33607
Routine Arrowhead product or delivery issues should still begin with Arrowhead or the Primo Brands delivery support channels rather than the corporate office.
How to Escalate an Arrowhead Water Problem
- Determine whether the issue involves the bottled product or home/office delivery service.
- For a product issue, call Arrowhead at 1-800-873-7775.
- For delivery or billing, call 1-800-492-8377 or use the ReadyRefresh account.
- Keep the bottle and identifying code for quality or packaging complaints.
- Keep invoices and delivery confirmations for account disputes.
- Explain the problem in a short timeline.
- Ask for a case or confirmation number when available.
- Keep correspondence until the problem is resolved.
Arrowhead Water Reviews and Complaints
CustomerServiceNumbers.com currently displays an Arrowhead Water rating of 3.0 out of 5 stars based on 2 reviews.
Both visible reviews date from 2015.
A September 2015 reviewer complains that the plastic used for Arrowhead bottles had become so thin that the bottles would not remain upright.
A May 2015 reviewer says they had regularly purchased 2½-gallon Arrowhead drinking water but could no longer find it in stores and asks about fluoride content.
These two reviews document historical concerns involving packaging and product availability/water information. They do not provide enough current feedback to establish reliable companywide trends involving Arrowhead delivery, billing or customer-service performance.
What to Include in an Arrowhead Water Review
Helpful reviews can describe:
- Whether the issue involved a store-bought product or delivery account
- Product size or type
- Packaging problem
- Product availability
- Water-quality or product-information support
- Delivery timing
- Billing or account service
- Customer-service response time
- Whether the problem was ultimately resolved
Privacy Warning for Arrowhead Reviews
Do not publish your complete delivery-account number, home address, phone number, email address, payment information, account password or other sensitive personal information in a public review.
Crop delivery invoices, shipping labels and account screenshots before posting them publicly.
Provide account-identifying information privately through official Arrowhead or ReadyRefresh support channels.
Related Bottled Water Customer Service Pages
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CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official contact routes and public customer feedback so readers can determine whether to contact the bottled-water brand, delivery service or another responsible company.
Share Your Arrowhead Water Customer Service Experience
Have you contacted Arrowhead about bottled-water quality, packaging, product availability, a recurring delivery, billing, a missed shipment or dispenser service? Leave a rating and review below. Explain whether the issue involved a store-bought Arrowhead product or a delivery account, which support route you used and whether the issue was resolved.
Comments are moderated. Do not include account numbers, addresses, phone numbers, email addresses, payment information or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Arrowhead Mountain Spring Water, BlueTriton Brands, Inc., Primo Brands Corporation, ReadyRefresh or any retailer. Arrowhead and Primo Brands do not provide customer support through this website.
Phone numbers, support hours, delivery terms, membership charges, product availability, water sources and account procedures can change. Contact Arrowhead or Primo Brands delivery directly for decisions concerning a specific product, delivery or account.
