Arby’s is a quick-service restaurant chain known for roast beef sandwiches, curly fries, chicken sandwiches, market fresh sandwiches, gyros, shakes, limited-time menu items, app ordering, rewards offers, gift cards, drive-thru service, pickup, and delivery. Customers may need Arby’s support for wrong orders, missing food, food quality, refunds, app problems, Arby’s Rewards, gift cards, coupons, delivery issues, unauthorized charges, local restaurant complaints, or customer service concerns.
If you are looking for the Arby’s customer service phone number, the general Arby’s customer service number is 1-800-599-2729. For food quality or product quality assurance concerns, ARCOP at Inspire Brands also lists 1-888-805-7825 as a food customer service line.
How to Contact Arby’s Customer Service
- Arby’s Customer Service Phone Number: 1-800-599-2729
- Food Customer Service / Product Quality Assurance: 1-888-805-7825
- Arby’s Contact and FAQ: Arby’s Contact Us & FAQ
- Find a Local Arby’s Restaurant: Arby’s Restaurant Locator
- Arby’s App and Online Ordering: Order on Arby’s.com
- Arby’s Rewards: Arby’s Rewards
- Arby’s Gift Cards: Arby’s Gift Cards
- Nutrition and Allergens: Arby’s Nutrition and Allergen Guide
- Careers: Arby’s Careers
- Franchising: Arby’s Franchising
- Website: Arbys.com
- Corporate / Parent Company: Arby’s Restaurant Group, Inc., part of Inspire Brands
- Corporate Headquarters: Inspire Brands Global Support Center, Three Glenlake Parkway NE, Atlanta, GA 30328
- Inspire Brands Main Line: 1-678-514-4100 (corporate line, not the best first step for a restaurant order complaint)
Important Note About Local Arby’s Restaurants
Many Arby’s restaurants are franchise-operated, so order problems, staffing complaints, local hours, coupons, mailed offers, refunds, and restaurant-level concerns may need to be handled by the specific location, local manager, district manager, or franchise owner. For a wrong order, missing food, cold food, poor service, or a location-specific complaint, start with the restaurant listed on your receipt.
If the local restaurant does not resolve the issue, use Arby’s customer service phone number, Arby’s online support route, or a written complaint with the restaurant location, order date, receipt, and requested resolution.
Best Way to Reach Arby’s by Issue
Wrong, Missing, or Poor-Quality Order
For a wrong sandwich, missing item, cold food, incorrect toppings, missing sauces, poor food quality, or drive-thru order mistake, contact the Arby’s restaurant listed on your receipt as soon as possible. If the location does not resolve the problem, call 1-800-599-2729 or submit the issue through Arby’s support route. Keep the receipt, order number, photos, and restaurant address.
Online Order Problems
For Arby’s app or Arbys.com pickup orders, use the support route in Arby’s FAQ/contact page. Arby’s says online orders placed for immediate or future pickup cannot be changed or canceled after they are placed. If there is an error with the order, submit the details to Arby’s support.
Online Order Refunds
If you need a refund for an online order placed through Arby’s app or website, use Arby’s support message route and include the order number, restaurant location, date, charge amount, receipt, and explanation. If you received an app or website error and believe you were charged anyway, save screenshots of the error and the card charge.
Delivery Orders
Delivery support depends on where the order was placed. If the order was placed through a third-party app such as DoorDash, Uber Eats, or Grubhub, contact that delivery platform first. Arby’s says delivery orders placed through Arbys.com or the Arby’s app are managed and fulfilled by DoorDash, so DoorDash customer service may handle delivery or driver-related problems.
Arby’s App, Account, and Rewards Issues
For Arby’s app login problems, verification-code issues, account access, rewards, missing offers, payment errors, deal redemption, or trouble updating your phone number or email, use Arby’s app or website support. Include your account email, phone number, screenshots, reward details, store location, and order number if applicable.
Gift Card Issues
Arby’s gift cards can be used at participating U.S. Arby’s restaurants. Arby’s says gift cards cannot currently be used for online orders and that Arby’s gift cards do not expire or lose value. If your gift card is lost, stolen, damaged, or not working, use Arby’s gift card support route and provide the card details and proof of purchase if available.
Coupons, Deals, and Mailed Offers
Coupon participation can vary by restaurant operator. If a coupon, app deal, email offer, or mailed offer is not accepted, ask the local restaurant manager whether that location participates. For app deals, make sure you are signed in to Arby’s Rewards and that the offer code has not expired.
Food Safety or Allergen Concerns
For allergen, ingredient, nutrition, or food safety questions, review Arby’s nutrition and allergen information and contact the restaurant or support team if needed. If you believe there is an immediate health concern, stop eating the item, save the receipt and packaging, take photos if appropriate, and report the issue promptly.
Employee, Payroll, or W-2 Questions
Current or former restaurant employees should contact their manager or franchise owner for paystub, W-2, scheduling, workplace, or employment-related questions. Corporate employees may have separate Inspire Brands support routes. CustomerServiceNumbers.com is not an employment support channel for Arby’s.
What to Have Ready Before Contacting Arby’s
- Restaurant location, city, state, and store number if available
- Receipt, order number, mobile order number, or delivery confirmation
- Date and time of visit, pickup, drive-thru, or delivery
- Photos of the food, packaging, receipt, or issue when appropriate
- Arby’s app or rewards account email if the issue involves a digital order
- Delivery platform name if the order was placed through DoorDash, Uber Eats, Grubhub, or another service
- Gift card number and proof of purchase if the issue involves a gift card
- Coupon, reward, or offer screenshot if the issue involves a discount
- Names of employees, managers, or support agents already contacted
- Charge amount and payment method if the complaint involves billing or a refund
- Your requested resolution, such as refund review, replacement item, missing item correction, app credit, gift card help, coupon replacement, manager callback, or written explanation
Common Arby’s Customer Service Issues
Arby’s customers may contact support for help with:
- Customer service phone number questions
- Wrong orders or missing food
- Cold food or food quality complaints
- Refund requests
- Duplicate charges or unauthorized charge concerns
- App or online ordering problems
- Arby’s Rewards account issues
- Deal, coupon, or offer problems
- Gift card issues
- Delivery order problems
- Drive-thru or counter service complaints
- Restaurant cleanliness or staffing concerns
- Local restaurant hours or closures
- Nutrition, allergen, or food safety questions
- Franchise or local management complaints
Arby’s Customer Reviews and Complaints on CSN
CustomerServiceNumbers.com currently shows Arby’s with a 2.5 out of 5-star rating based on 8 reviews. Current review themes include unauthorized charge concerns, customers trying to reach a real phone number, poor service at specific locations, employee or manager conduct complaints, and wrong-order complaints.
These reviews are individual customer experiences and may not represent every Arby’s restaurant. Because many locations are franchise-operated, experiences can vary by restaurant, manager, location, and order channel. If you leave a review below, include the city, state, restaurant location, order date, and whether the issue involved an in-store order, drive-thru order, app order, delivery order, gift card, rewards account, or refund request.
Arby’s Refund and Billing Tips
- Keep the receipt and order number.
- Contact the restaurant first for in-store or drive-thru orders.
- Use Arby’s support route for app or website order issues.
- Contact the delivery platform first if the order was placed through DoorDash, Uber Eats, Grubhub, or another third-party service.
- Take screenshots of app errors, duplicate charges, or checkout failures.
- Ask for a case number, manager callback, or written response when appropriate.
- If a charge appears unauthorized and Arby’s or the delivery platform cannot explain it, contact your bank or card issuer promptly.
Arby’s App, Rewards, and Online Order Tips
- Make sure you are signed in before using Arby’s Rewards or app deals.
- Check the selected restaurant location before placing an order.
- Review the pickup time, restaurant address, items, and payment method before checkout.
- Save screenshots of any app error or missing reward.
- Remember that prices may vary by restaurant location.
- Gift cards cannot currently be used for online orders.
- If an online order was submitted incorrectly, use Arby’s support route quickly and include the order details.
Arby’s Scam and Account Safety Tips
- Use Arbys.com, the Arby’s app, the official Arby’s contact page, or the phone number on your receipt.
- Be cautious of fake Arby’s customer service phone numbers in search ads, social media posts, or unofficial refund pages.
- Do not share your password, verification code, full card number, or gift card PIN with someone who contacts you unexpectedly.
- Do not pay a supposed Arby’s support agent by gift card, cryptocurrency, wire transfer, or payment app.
- Watch for fake delivery texts, fake refund links, and fake job offers using restaurant brand names.
- If you see an unknown Arby’s charge, compare it with your receipt, app order, delivery order, gift card purchase, or family member’s order before disputing it.
How to Escalate an Arby’s Complaint
- Start with the restaurant tied to the receipt or order.
- Ask for the manager if the front counter or drive-thru staff cannot resolve the issue.
- Document the complaint with receipts, photos, app screenshots, delivery confirmations, names, dates, and times.
- For app, online order, rewards, or gift card issues, use Arby’s official support route and include account/order details.
- For delivery orders placed through a third-party app, contact that platform first.
- Call Arby’s customer service at 1-800-599-2729 if the local route does not resolve the issue.
- For serious product-quality issues, call 1-888-805-7825 when appropriate.
- If the issue remains unresolved, ask for review by a district manager, franchise owner, or corporate support team.
- For formal written complaints, send a concise letter to Arby’s / Inspire Brands at Three Glenlake Parkway NE, Atlanta, GA 30328.
Arby’s Compared with Other Fast-Food and Sandwich Chains
Arby’s competes with fast-food and sandwich chains such as Subway, Wendy’s, Jimmy John’s, McDonald’s, Burger King, KFC, Taco Bell, Chick-fil-A, Culver’s, Jersey Mike’s, Firehouse Subs, and Popeyes. Customers often compare restaurants based on customer service phone number access, order accuracy, food quality, app ordering, delivery support, rewards programs, drive-thru speed, coupon policies, and complaint resolution.
Related Customer Service and Consumer Resources
- Subway Customer Service
- Wendy’s Customer Service
- Jimmy John’s Customer Service
- KFC Customer Service
- Burger King Customer Service
- McDonald’s Customer Service
- Arby’s Corporate Office on CorporateOfficeHeadquarters.com
- Identify Unknown Restaurant, App, or Delivery Charges on ChargeOnMyCard.com
- Read Restaurant, Delivery, Gift Card, and Job Scam Warnings on ThinkItsAScam.com
- Read or Leave Company Reviews on ZeroStars.org
- Find Chat and Text Support Options on CSNDB.com
Frequently Asked Questions About Arby’s Customer Service
What is the Arby’s customer service phone number?
The Arby’s customer service phone number is 1-800-599-2729. Use this number for general Arby’s customer service, restaurant complaints, app issues, rewards questions, and unresolved order concerns.
What is the Arby’s food quality customer service number?
ARCOP at Inspire Brands lists 1-888-805-7825 as food customer service for product quality assurance.
Who should I contact for a wrong Arby’s order?
Start with the Arby’s restaurant listed on your receipt. If the restaurant does not resolve the issue, use Arby’s support route or call 1-800-599-2729.
Can I change or cancel an Arby’s online order?
Arby’s says online orders placed for immediate or future pickup cannot be changed or canceled after they are placed. If there is an error with your order, submit the details through Arby’s support.
Who handles Arby’s delivery complaints?
If you ordered through DoorDash, Uber Eats, Grubhub, or another delivery app, contact that delivery platform first. Arby’s says delivery orders placed through Arbys.com or the Arby’s app are managed and fulfilled by DoorDash.
Can I use an Arby’s gift card online?
Arby’s says gift cards cannot currently be used as a payment method for online orders. Gift cards can be used at participating U.S. Arby’s restaurants.
Do Arby’s gift cards expire?
Arby’s says its gift cards do not expire or lose value.
How do I contact a specific Arby’s restaurant?
Use the Arby’s restaurant locator to find the local restaurant’s address, hours, and phone number. This is usually the best first step for a location-specific order, service, or hours complaint.
Where is Arby’s corporate headquarters?
Arby’s is part of Inspire Brands, whose Global Support Center is located at Three Glenlake Parkway NE, Atlanta, GA 30328.
What is the Inspire Brands corporate phone number?
Inspire Brands lists its main line as 1-678-514-4100. For routine Arby’s order, refund, app, delivery, or restaurant complaints, start with the restaurant, Arby’s support, or the customer service phone number instead of the corporate line.
Is CustomerServiceNumbers.com affiliated with Arby’s?
No. CustomerServiceNumbers.com is not affiliated with Arby’s Restaurant Group, Inc., Inspire Brands, ARCOP, DoorDash, any Arby’s franchise owner, or any Arby’s restaurant location. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Arby’s customers find the correct customer service phone number and support path for wrong orders, refunds, app issues, delivery, rewards, gift cards, food quality, local restaurant complaints, and escalation.
Share Your Arby’s Customer Service Experience
Have you contacted Arby’s about the customer service phone number, a wrong order, missing food, food quality, refund, app issue, delivery order, gift card, rewards account, coupon, unauthorized charge, restaurant complaint, or manager follow-up? Share your experience below to help other customers know what to expect.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Arby’s Restaurant Group, Inc., Inspire Brands, ARCOP, DoorDash, Uber Eats, Grubhub, any Arby’s franchise owner, or any Arby’s restaurant location. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, health, food safety, employment, chargeback, or financial advice.
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