AquaSource is a Lowe’s-exclusive brand of faucets, toilets, showerheads, sinks, and other plumbing fixtures. Customers looking for AquaSource replacement parts or warranty service should start with the support number printed in the product manual because different AquaSource models may be serviced by different manufacturers.
How to Contact AquaSource Customer Service
- AquaSource parts and warranty support: 1-866-417-7564
- Typical AquaSource support hours: Monday through Friday, 8 a.m. to 8 p.m. Eastern Time
- Lowe’s general customer service: 1-800-445-6937
- Lowe’s repairs, warranties, and protection plans: 1-888-775-6937
- Lowe’s installation support: 1-888-516-1010
- Lowe’s Help Center: Contact Lowe’s
- Shop or locate AquaSource products: AquaSource at Lowe’s
Important: The number 1-866-417-7564 appears in many AquaSource faucet, toilet, and shower-product manuals. AquaSource products have also been manufactured or serviced by different suppliers, so some models use a different telephone number.
Check the installation guide, warranty document, product packaging, or the product page on Lowes.com before calling. The model-specific contact information should take priority over a general number found online.
What to Have Before Calling AquaSource
Having the correct product details available can make it easier for the representative to identify the manufacturer and locate compatible parts.
- The Lowe’s item number
- The AquaSource model number
- The approximate purchase date
- A copy or photograph of the receipt
- Photographs of the fixture and damaged part
- The finish, such as chrome, brushed nickel, bronze, or black
- A description of the leak, crack, flushing problem, or missing component
- The part number from the replacement-parts diagram, when available
For faucets and shower valves, the model number may appear on the original box, instruction manual, receipt, or Lowe’s order history. For toilets, check inside the tank, on the underside of the tank lid, behind the bowl, or in the original installation guide.
AquaSource Replacement Parts
AquaSource replacement parts may include:
- Faucet cartridges and stems
- Handles and set screws
- Aerators
- Escutcheons and trim plates
- Showerheads, hoses, and mounting brackets
- Tub spouts and diverters
- Toilet fill valves and flush valves
- Tank-to-bowl hardware
- Toilet seats and hinges
- Flush buttons and trip levers
- Seals, gaskets, and washers
Do not order a replacement part based only on the AquaSource brand name or the appearance of the fixture. Parts used by one AquaSource model may not fit another model that looks similar.
When the original part is no longer available, ask whether the representative can provide:
- A superseding or updated part number
- The original manufacturer’s name
- A compatible universal replacement
- A replacement fixture under the warranty
- A written explanation if the warranty claim is denied
How AquaSource Warranty Service Works
AquaSource warranty terms vary by product and model. Some faucets may include a limited lifetime warranty, while toilets, showerheads, sinks, and other fixtures may have different warranty periods and exclusions.
Warranty service commonly requires proof of purchase. Coverage may be denied when damage results from improper installation, misuse, abuse, freezing, hard-water deposits, chemical cleaners, modifications, or normal wear.
The product warranty may cover a defective part without covering:
- Plumber or contractor labor
- Removal of the old fixture
- Installation of the replacement part
- Shipping expenses
- Damage to surrounding cabinets, flooring, walls, or property
- Incidental water damage
Read the warranty included with the exact model before hiring a contractor or removing the fixture. Ask whether the defective product must be returned or photographed before disposal.
When to Contact Lowe’s Instead of AquaSource
Call Lowe’s general customer care at 1-800-445-6937 for concerns involving:
- A recent Lowe’s purchase
- An online order
- A missing item or damaged shipment
- A store return or exchange
- A missing receipt
- An incorrect product in the box
- A product sold through Lowes.com by a third-party marketplace seller
- Difficulty identifying the correct manufacturer
For a Lowe’s Protection Plan or repair-related question, call 1-888-775-6937.
For problems involving an installation purchased from Lowe’s, call the Lowe’s Installation Support Team at 1-888-516-1010. Manufacturer product warranties and Lowe’s installation labor warranties are separate forms of coverage.
Common AquaSource Problems and Complaints
Customers frequently seek assistance with AquaSource products for issues such as:
- Leaking faucet cartridges or valve stems
- Difficulty finding a replacement cartridge
- Broken faucet handles or internal plastic components
- Showerheads or mounting brackets breaking
- Low water pressure
- Toilet tanks or bowls developing cracks
- Toilets that run continuously
- Dual-flush buttons that stop working
- Fill-valve or flush-valve failures
- Replacement parts being unavailable for an older model
- Uncertainty about which company manufactured the fixture
- Being redirected between Lowe’s and a product manufacturer
- Warranty claims requiring an original receipt
A common source of frustration is that AquaSource is a brand applied to numerous fixtures rather than one uniform product line made and serviced by a single manufacturer. Two products carrying the AquaSource name may have different warranties, internal parts, and customer-service contacts.
For that reason, identifying the Lowe’s item number and manufacturer model number is often more important than simply asking for an “AquaSource faucet part” or “AquaSource toilet part.”
What to Do When You Cannot Find the AquaSource Model Number
- Search your Lowe’s account or email for the original order.
- Look for a label under the sink, behind the toilet, inside the tank, or beneath the tank lid.
- Take clear photographs of the complete fixture and the defective part.
- Measure the part before removing it.
- Visit the plumbing desk at a Lowe’s store with the photographs and measurements.
- Call AquaSource support at 1-866-417-7564.
- Call Lowe’s at 1-800-445-6937 if the support representative cannot identify the product.
A plumbing-supply store may be able to match common cartridges, fill valves, flappers, seals, and aerators. However, decorative handles, trim pieces, proprietary flush buttons, and certain shower cartridges may require the original manufacturer’s part.
How to Escalate an AquaSource Complaint
- Contact the model-specific support number. Use the telephone number printed in the product manual or warranty document.
- Request a case number. Record the representative’s name, date, time, and promised resolution.
- Ask whether another manufacturer services the product. Some AquaSource fixtures are supported by the company that manufactured that particular model.
- Contact Lowe’s customer care. Call 1-800-445-6937 when the issue involves the sale, return, receipt, store, order, or inability to locate the correct warranty provider.
- Ask for a Lowe’s supervisor. Explain the calls already made and provide the product item number and support case number.
- Visit the original store. Bring the receipt, product photographs, model information, and written warranty when practical.
- Contact Lowe’s corporate office. Use this option when the store and customer-care process have not resolved a significant purchase or warranty-routing problem.
When escalating the complaint, clearly state the requested resolution. Examples include a replacement cartridge, replacement toilet tank, complete fixture replacement, refund, store credit, reimbursement authorized by the warranty, or written explanation of why coverage was denied.
About AquaSource
AquaSource is a plumbing-fixture brand sold primarily through Lowe’s. Products carrying the AquaSource name have included bathroom and kitchen faucets, toilets, sinks, showerheads, handheld showers, tub-and-shower faucets, and plumbing accessories.
AquaSource products are generally positioned as affordable fixtures for home repairs, rental properties, remodeling projects, and basic bathroom or kitchen upgrades.
Because individual products may come from different manufacturers, warranty contacts and replacement-part availability can vary substantially by model and purchase year.
AquaSource Competitors
AquaSource competes with plumbing-fixture brands including Moen, Delta Faucet, KWC, Glacier Bay, Project Source, American Standard, Kohler, Pfister, and Peerless.
Customers comparing plumbing fixtures may want to consider replacement-part availability, warranty length, availability of universal repair parts, construction materials, cartridge design, and whether the manufacturer provides direct technical support.
Related AquaSource and Lowe’s Resources
- Lowe’s customer service, reviews, and complaints
- Lowe’s corporate office and complaint information
- Moen customer service and reviews
- Delta Faucet customer service and reviews
- KWC faucet customer service and reviews
- Lowe’s returns and exchanges
- Lowe’s recalls and product-safety information
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service phone numbers, warranty contacts, complaint information, and company support resources since 2004.
We review official retailer pages, product manuals, warranty documents, and company contact information when available. The review section below also allows customers to explain which AquaSource product they own, which number they called, and whether they received the correct replacement part or warranty resolution.
Disclaimer
CustomerServiceNumbers.com is not affiliated with AquaSource, Lowe’s, LF, LLC, or any manufacturer that produces AquaSource-branded products. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.
CustomerServiceNumbers.com cannot identify a fixture, ship replacement parts, approve warranty claims, issue refunds, schedule installations, or access Lowe’s orders.
Telephone numbers and warranty terms may vary by model. Confirm the current information in the manual or warranty document for your particular product.
Share Your AquaSource Experience
Have you contacted AquaSource or Lowe’s about a faucet, toilet, showerhead, replacement part, warranty claim, or defective fixture? Share your experience below.
Please include the product type, approximate purchase year, model or item number when known, the customer-service number called, and whether the problem was resolved. Do not post your home address, telephone number, receipt number, payment information, or other private details.
Leave a Review