Poland Spring is a bottled spring water brand with roots in Maine and products sold throughout the Northeast. Customers may need support for a product-quality concern, damaged bottle, water-source question, store purchase, Rewards Drop account, or home and office water-delivery issue.
For questions about Poland Spring bottled-water products, call 1-800-477-7464, Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Home and office delivery is now handled through Primo Brands delivery, with separate account, billing, scheduling, and cancellation support.
- Product Questions & Complaints: 1-800-477-7464
- Poland Spring Product Support Hours: Monday-Friday, 8 a.m.-8 p.m. ET
- Online Product Support: Contact Poland Spring
- Home & Office Delivery Customer Care: 1-800-4-WATERS (1-800-492-8377)
- Delivery Customer Care Hours: Monday-Friday, 8 a.m.-9 p.m. ET
- Delivery Account: Primo Brands Water Delivery
- Primo Brands Corporate Resolution Group: 1-866-827-7873
- Official Website: PolandSpring.com
How to Contact Poland Spring Customer Service
The correct contact depends on whether the problem involves the bottled-water product itself or a recurring home or office delivery account.
For questions about Poland Spring water, packaging, bottle quality, sourcing, promotional programs, or another consumer-product concern, call 1-800-477-7464 or use the Poland Spring online contact form.
If your issue involves a delivery account, missed delivery, invoice, AutoPay, dispenser rental, changing an order, moving service, or cancelling recurring delivery, contact Primo Brands delivery at 1-800-4-WATERS (1-800-492-8377).
What to Have Ready Before Contacting Poland Spring
- Exact Poland Spring product and bottle size
- UPC when available
- Production or lot information printed on the package
- Purchase date and retailer
- Receipt when available
- Photos of damaged bottles, seals, caps, or packaging
- Delivery-account information when the issue involves recurring service
- Scheduled and actual delivery dates
- Invoice or charge information for billing problems
- Previous complaint or case number
- A clear description of the resolution requested
Do not publish a home delivery address, account number, payment information, password, or detailed delivery instructions in a public review.
Poland Spring Home and Office Water Delivery
Poland Spring currently offers home and business delivery through Primo Brands delivery.
Delivery customers can use their online account or mobile app to:
- Review upcoming deliveries
- Change delivery quantities
- Add products
- Adjust delivery schedules
- Pause qualifying deliveries
- Review invoices
- Manage payment information
- Update account details
For delivery questions that cannot be resolved online, call 1-800-4-WATERS (1-800-492-8377).
Missed or Incorrect Poland Spring Delivery
If a scheduled Poland Spring delivery does not arrive or contains the wrong quantity or products:
- Sign in and check the current delivery schedule.
- Confirm that the service address is correct.
- Review any delivery notifications.
- Check whether severe weather or another route issue affected service.
- Document missing or incorrect products.
- Contact Primo Brands delivery if the account information does not explain the problem.
Keep the invoice and any delivery confirmation until the issue is resolved.
Poland Spring Delivery Billing and AutoPay
Current Primo Brands delivery accounts use recurring electronic payment. New direct-delivery customers are currently required to enroll a credit or debit card in AutoPay.
Primo Brands states that it may place an initial $50 authorization hold on the payment method when a new account is established. That hold is released within 30 days according to its current FAQ.
Delivery charges can include the products ordered as well as applicable equipment rental, delivery charges, bottle-related charges, taxes, surcharges, or other fees established by the service agreement.
If a charge appears incorrect:
- Compare it with the current invoice.
- Check whether a delivery was added or changed.
- Review dispenser or equipment rental charges.
- Check the number of bottles delivered and returned.
- Verify the payment method and account.
- Contact Primo Brands Customer Care for charges you cannot identify.
How to Cancel Poland Spring Water Delivery
Poland Spring recurring delivery is currently governed by the Primo Water North America delivery-service agreement.
Current terms allow customers to cancel the service without a cancellation penalty by:
- Calling 1-800-4-WATERS (1-800-492-8377)
- Using the online account cancellation method
- Emailing customerservice@primowater.com
- Sending a signed and dated cancellation notice to Primo Customer Care, 200 Eagles Landing Boulevard, Lakeland, FL 33810
The general Primo Brands customer-service contact form specifically says it cannot be used to cancel delivery service.
Returning Poland Spring Delivery Equipment
If your direct-delivery account includes rented Primo equipment, such as a dispenser, the equipment remains Primo’s property.
After qualifying cancellation or rescission, the current service agreement generally requires the customer to make Primo equipment and applicable returnable goods available at the service address within 30 days unless Primo gives different instructions.
Ask Customer Care to confirm:
- What equipment must be returned
- Whether empty delivery bottles must be returned
- The pickup date
- Whether someone must be present
- Whether any final equipment or bottle credit will apply
Keep the final pickup confirmation until the account shows a zero balance.
Moving a Poland Spring Delivery Account
Primo Brands currently asks delivery customers to contact it at least seven days before moving.
Customer Care can check whether delivery is available at the new address. If the new location is serviceable, the customer may be able to move rental equipment and bottles. If service is not available, Primo can arrange pickup before the move.
Poland Spring Product Quality Complaints
Contact Poland Spring directly if a retail bottle or case appears to have a quality or packaging problem.
Examples include:
- Broken or leaking bottle
- Damaged seal or cap
- Unexpected taste, odor, color, or appearance
- Foreign material or suspected contamination
- Incorrect packaging
- Repeated packaging failures in one case
Do not discard the affected bottle, cap, label, case packaging, or receipt until Poland Spring tells you whether it needs the product information for an investigation.
If you believe a bottled-water product may be unsafe, stop consuming the affected product while you verify the issue.
Poland Spring Water Sources and Quality Reports
Poland Spring says its still spring water is sourced from carefully selected springs in Maine. The company identifies water-source information on bottle labels and/or through its online resources.
Poland Spring also publishes water-quality reports based on independent testing by certified laboratories.
For current source and quality information, use the official Poland Spring Safety & Handling page and the current water-quality report linked from PolandSpring.com.
Do not assume every Poland Spring product has precisely the same source. Product type and packaging can affect the source information shown on its label.
How to Store Poland Spring Bottled Water
Poland Spring recommends storing bottled water in a cool, clean, or shaded location, similar to other packaged foods.
Avoid prolonged storage in extreme heat or direct sunlight. Keep bottles away from chemicals, fuels, solvents, cleaning products, or other substances that could affect packaging or product quality.
Poland Spring Bottle Cap Safety
Retail Store Returns and Refunds
If you purchased Poland Spring from a grocery store, warehouse club, convenience store, online retailer, or other seller, an ordinary return or refund usually begins with that retailer.
Contact Poland Spring as well when the concern involves product quality, packaging, sourcing, or a suspected manufacturing problem.
Keep the receipt and packaging until both the retailer and Poland Spring have finished reviewing the complaint.
Poland Spring Rewards Drop
Poland Spring currently operates Rewards Drop, a promotional rewards program that lets participating consumers earn Drops from qualifying purchases and other promotional activities.
The program currently allows users to scan qualifying purchase receipts and earn additional Drops through activities such as polls, referrals, or promotional codes.
If a qualifying purchase does not credit properly:
- Keep the original receipt.
- Confirm that the product qualifies.
- Make sure the receipt image is readable.
- Check the Rewards Drop account before submitting the purchase again.
- Use Poland Spring support for unresolved account or promotion questions.
Poland Spring Ownership and Primo Brands
PolandSpring.com currently continues to identify BlueTriton Brands, Inc. in its site copyright and legal resources.
BlueTriton’s business combined with Primo Water Corporation in November 2024 to form Primo Brands Corporation. Primo Brands now identifies Poland Spring as one of the major brands in its North American beverage portfolio.
Primo Brands currently operates with dual headquarters:
Tampa:
Primo Brands Corporation
1150 Assembly Drive, Suite 800
Tampa, FL 33607
Stamford:
Primo Brands Corporation
3001 Summer Street
Stamford, CT 06905
These corporate addresses should not replace Poland Spring’s consumer phone or Primo Brands delivery Customer Care for ordinary product and account issues.
How to Escalate a Poland Spring Complaint
- Identify the type of problem. Product-quality and packaging questions belong with Poland Spring; recurring delivery, billing, and cancellation issues belong with Primo Brands delivery.
- Start with the appropriate customer-service team. Use 1-800-477-7464 for Poland Spring products or 1-800-4-WATERS for delivery.
- Keep the relevant records. Save receipts, product packaging, invoices, delivery notifications, photos, and previous case numbers.
- State the requested resolution clearly. Ask for a delivery correction, billing review, cancellation confirmation, product-quality investigation, refund review, or another specific action.
- Request written confirmation. This is especially important for delivery cancellations and disputed recurring charges.
- For a documented unresolved company-level issue, use the Primo Brands Corporate Resolution Group. Current corporate materials publish 1-866-827-7873 and corpresolutions@primobrands.com.
Poland Spring Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Poland Spring customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.
Because there are no reviews, there is not enough CSN feedback to identify meaningful positive or negative customer-service trends involving Poland Spring water quality, packaging, deliveries, billing, cancellation, refunds, Rewards Drop, or customer-service responsiveness.
If you have personally contacted Poland Spring about a bottle, case, delivery, invoice, missed delivery, cancellation, water-quality concern, Rewards Drop account, or another customer-service matter, you can leave a factual review below describing what happened and whether it was resolved.
Related Water and Beverage Customer Service Pages
Poland Spring Customer Service Frequently Asked Questions
What is the Poland Spring customer service phone number?
For Poland Spring bottled-water product questions, call 1-800-477-7464.
What are Poland Spring customer service hours?
Current Poland Spring product-support hours are Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.
What number do I call about Poland Spring delivery?
Home and office delivery is handled through Primo Brands delivery. Call 1-800-4-WATERS (1-800-492-8377). Current delivery Customer Care hours are Monday through Friday from 8 a.m. to 9 p.m. Eastern Time.
Can I change my Poland Spring delivery online?
Yes. Current delivery customers can use their online account or app to change quantities, adjust upcoming deliveries, add beverages, review billing, and manage account information.
How do I cancel Poland Spring delivery?
The current Primo delivery agreement allows cancellation by telephone at 1-800-4-WATERS, through the online account, by email at customerservice@primowater.com, or by written cancellation notice. The general customer-service web form says it cannot be used to cancel service.
Is there a penalty for cancelling Poland Spring delivery?
The current standard Primo delivery agreement says customers may cancel without a cancellation penalty. Cancellation becomes effective at the end of the next full billing period, and charges through that period remain due. Review your own agreement for any account-specific terms.
What happens to my dispenser after I cancel?
Rented Primo equipment remains company property. Current terms generally require customers to make the equipment available for return within 30 days after cancellation becomes effective unless Primo gives different instructions.
Where does Poland Spring water come from?
Poland Spring’s current site says its still spring water comes from carefully selected springs in Maine. Check the source information on the exact product because sourcing can differ by product type.
Who owns Poland Spring?
The Poland Spring website continues to identify BlueTriton Brands, Inc., while BlueTriton combined with Primo Water in November 2024 to form Primo Brands Corporation. Primo Brands now lists Poland Spring in its current brand portfolio.
Where is Primo Brands headquartered?
Primo Brands describes itself as having dual headquarters in Tampa, Florida and Stamford, Connecticut, with current corporate addresses at 1150 Assembly Drive, Suite 800, Tampa, FL 33607 and 3001 Summer Street, Stamford, CT 06905.
Can CustomerServiceNumbers.com cancel my Poland Spring delivery?
No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot access delivery accounts, change orders, stop AutoPay, cancel service, schedule bottle or dispenser pickup, issue refunds, or investigate Poland Spring product complaints.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official contact routes, complaint guidance, and public customer reviews independently from the companies listed.
Delivery systems, service agreements, fees, support hours, corporate addresses, water sources, product packaging, and promotional programs can change. Confirm important product, delivery, cancellation, and billing information through Poland Spring and Primo Brands before taking action.
Share Your Poland Spring Customer Service Experience
Have you contacted Poland Spring or Primo Brands about water quality, damaged bottles, a missed delivery, invoice, AutoPay charge, cancellation, dispenser pickup, move, Rewards Drop, or another customer-service problem? Leave a factual review below describing the general issue, which support route you used, and whether it was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with Poland Spring, BlueTriton Brands, Inc., Primo Brands Corporation, DS Services of America, Inc., or Primo Water North America. We cannot access accounts, modify deliveries, process payments, cancel service, retrieve equipment, issue refunds, award Rewards Drop credits, or investigate product-quality complaints. Always verify important product, billing, delivery, cancellation, and safety information through Poland Spring and Primo Brands.