Prevention Magazine Customer Service: Phone, Reviews and Complaints

Before subscribing to Prevention Magazine or purchasing a Prevention Premium membership, it is helpful to understand the publication’s customer service options. Below, you can find Prevention’s phone numbers, email addresses, subscription-management portals, corporate address, cancellation and refund information, customer reviews, common complaints, and frequently asked questions.

How to Contact Prevention Magazine

Prevention provides different customer service contacts depending on whether you have a print-only subscription or a Premium or All-Access membership.

• Print Subscription Customer Service Phone Number: 1-800-813-8070
• Print Subscription Customer Service Email: precustserv@cdsfulfillment.com
• Print Subscription Management Portal: https://print.prevention.com/
• Premium and All-Access Customer Service Phone Number: 1-888-797-9927
• Premium and All-Access Customer Service Email: membersupport@prevention.com
• Premium and All-Access Account Portal: Manage a Prevention membership
• Editorial Email: letters@prevention.com
• Customer Service Hours: Prevention does not currently publish specific telephone-support hours on its official customer service page.
• Corporate Address: Hearst Magazines, 300 West 57th Street, New York, NY 10019
• Print Subscription Mailing Address: Prevention Customer Service, P.O. Box 5173, Boone, IA 50590-0173
• Official Customer Service Page: Prevention Customer Service
• Official Website: https://www.prevention.com/

The previously published information stating that Prevention offers online help only is no longer accurate. Prevention now publishes telephone numbers and email addresses for both print-only subscribers and Premium or All-Access members.

Choose the contact that corresponds with your subscription type. A print-subscription representative may not be able to resolve a digital-access or Premium membership problem, while the Premium support team may not have access to every print-only subscription account.

Which Prevention Customer Service Number Should I Call?

Call 1-800-813-8070 when your question involves a traditional print-only magazine subscription. Common print-subscription issues include:

• Missing or damaged magazine issues
• Changing a mailing address
• Renewing or canceling a print subscription
• Checking an expiration date
• Reporting duplicate subscriptions
• Managing a gift subscription
• Correcting a subscriber name or address
• Questioning a print renewal charge
• Requesting a refund for undelivered print issues

Call 1-888-797-9927 when your question involves Prevention Premium, All-Access, digital access, website membership, or a package that combines digital and print benefits. Common Premium and All-Access issues include:

• Website sign-in problems
• A paid article remaining locked
• Resetting a password
• Connecting a subscription to an online account
• Managing an automatic membership renewal
• Canceling Premium or All-Access
• Questioning a digital membership charge
• Missing membership books, planners, or other advertised benefits
• Upgrading or changing a membership plan

Prevention Magazine Customer Support Reviews and Complaints

Prevention is a health and wellness publication owned by Hearst Magazines. Customer reviews may relate to editorial content, print delivery, digital access, automatic renewals, gift subscriptions, billing, cancellation requests, promotional gifts, or interactions with Hearst customer service.

At the time this information was reviewed, Prevention and its publisher had the following ratings and complaint information:

• PissedConsumer: Approximately 2.5 out of 5 stars based on 59 customer reviews.
• ComplaintsBoard: Approximately 2.2 out of 5 based on its combined review and complaint system.
• ComplaintsBoard Complaint Total: 20 complaints, including six marked resolved and 14 marked unresolved.
• Hearst BBB Customer Review Rating: Approximately 1 out of 5 stars based on 27 reviews.
• Hearst BBB Accreditation: Hearst Corporation was accredited by the Better Business Bureau.
• Hearst BBB Rating: The corporate profile displayed an A+ rating.
• Hearst BBB Complaints: The profile displayed 121 complaints during the preceding three years, including 20 complaints closed during the preceding 12 months.
• Trustpilot: The Prevention profile displayed approximately 3.2 out of 5, but the score was based on only one review.

The Hearst BBB profile covers Hearst Corporation, its headquarters, corporate-owned locations, and numerous publications. Its customer reviews and complaints may involve Prevention, Good Housekeeping, Women’s Health, Men’s Health, Cosmopolitan, Food Network Magazine, Country Living, or other Hearst products. The BBB figures should not be interpreted as ratings exclusively for Prevention Magazine.

The BBB letter rating is also separate from the customer-review score. A company can have an A+ BBB rating while receiving a low average score from customers.

ComplaintsBoard’s Prevention complaint history is largely based on older submissions. Its most recent listed complaint was submitted in 2021 when this information was reviewed. Older complaints may involve previous publishers, fulfillment companies, billing practices, or customer service systems.

Ratings and complaint totals can change. Readers can review the latest information through the Prevention PissedConsumer profile, ComplaintsBoard, and the Hearst BBB profile.

What Readers Like About Prevention Magazine

Positive Prevention reviews commonly mention:

• Articles covering nutrition, fitness, wellness, and healthy living
• Practical recipes and meal ideas
• Information written in accessible language
• Coverage of health conditions and medical developments
• Interviews with medical and wellness professionals
• Exercise routines and fitness guidance
• Print and digital subscription choices
• Product reviews related to health, fitness, sleep, and personal care
• Discounted introductory subscription offers
• Helpful representatives in some cancellation, delivery, and billing cases

Some subscribers value receiving both print issues and unlimited website access through an All-Access or Premium plan. Others prefer print-only service because it does not require regularly signing in to the website.

Common Prevention Magazine Complaints

Complaints reported by some Prevention subscribers commonly involve:

• Automatic renewal charges that are higher than the original introductory rate
• Difficulty determining whether a subscription is print-only, digital, Premium, or All-Access
• Problems canceling a subscription before the next charge
• Renewal reminders being overlooked or sent to an outdated email address
• Missing or delayed magazine issues
• Duplicate print subscriptions
• Being billed after believing a subscription had been canceled
• Website articles remaining locked after payment
• Difficulty signing in or resetting a password
• Confusion about which customer service department to contact
• Gift subscriptions not reaching the intended recipient
• Promotional books, planners, or gifts arriving late or not arriving
• Slow responses to email requests
• Refunds taking longer than expected to appear
• Subscription offers using different prices for new and existing customers
• Unrecognized charges involving third-party magazine sellers

Experiences can vary depending on where the subscription was purchased. A subscription purchased directly from Prevention may be handled differently from one purchased through Amazon, a school fundraiser, a rewards program, a subscription agency, a retailer, or another third party.

Reasons to Contact Prevention Customer Service

Subscribers may contact Prevention for assistance with:

• Starting, renewing, or canceling a subscription
• Checking when a subscription expires
• Changing a mailing or email address
• Reporting missing or damaged issues
• Stopping automatic renewal
• Questioning an unexpected charge
• Requesting a refund for undelivered issues
• Managing a gift subscription
• Combining duplicate accounts
• Correcting a subscriber’s name
• Accessing Premium articles
• Resetting an online password
• Linking print and digital benefits
• Locating membership books or promotional products
• Updating payment information
• Submitting editorial feedback

How to Get Faster Help From Prevention

Gather the information associated with your account before calling or emailing customer service.

1. Identify your subscription type. Determine whether you purchased print-only, Premium, digital-only, or All-Access service.
2. Locate your account number. A print account number may appear on the mailing label, renewal notice, invoice, or confirmation email.
3. Use the subscriber’s exact name. Provide the name exactly as it appears on the magazine label or account.
4. Confirm the mailing address. Include the previous and current address when reporting a delivery problem or move.
5. Find the order confirmation. Save the purchase date, offer price, subscription term, and order number.
6. Review the payment record. Note the charge date, amount, payment method, and description displayed on the statement.
7. Save renewal notices. Keep emails or letters explaining the upcoming renewal rate and charge date.
8. Prepare screenshots. Capture locked articles, sign-in errors, duplicate charges, and advertised membership benefits.
9. State the requested resolution. Clearly request cancellation, a refund, replacement issues, restored access, or another specific result.
10. Request confirmation. Ask for a case number or written confirmation of any cancellation, refund, or account change.

Do not send a complete credit-card number by ordinary email. Customer service should be able to locate an account using safer information such as the subscriber’s name, address, email, account number, order number, and the last four digits of the payment method.

How to Manage a Print-Only Prevention Subscription

Print-only subscribers can use the Prevention print customer service portal to review and manage their accounts. Depending on the account, available options may include:

• Checking subscription status
• Changing a mailing address
• Reporting a missing issue
• Making a payment
• Renewing a subscription
• Canceling automatic renewal
• Reviewing account information

Visit https://print.prevention.com/. You may need the account number from the magazine label, your ZIP code, or the email address connected with the subscription.

If you cannot locate or access the account, call 1-800-813-8070 or email precustserv@cdsfulfillment.com.

How to Manage Prevention Premium or All-Access

Premium and All-Access subscribers should use the account portal connected with their digital membership. The account may include website access, Premium articles, newsletters, print issues, special digital editions, or other membership benefits.

Visit the Prevention membership portal and sign in using the email address associated with the purchase.

Contact membersupport@prevention.com or call 1-888-797-9927 when you need help with:

• Digital membership access
• Premium articles
• Password or sign-in problems
• Upgrading a membership
• Canceling a Premium plan
• Missing Premium benefits
• Linking a paid membership to your account

How to Cancel Prevention Magazine

The correct cancellation procedure depends on the type of subscription and where it was purchased.

Canceling a Print-Only Subscription

1. Visit the print subscription portal or call 1-800-813-8070.
2. Provide the account number, subscriber name, and mailing address.
3. Ask whether the account is enrolled in automatic renewal.
4. Request cancellation and removal from future automatic renewals.
5. Ask whether a refund is available for undelivered issues.
6. Request written confirmation showing the effective cancellation date.

Canceling Premium or All-Access

1. Sign in to the Prevention membership portal.
2. Open the subscription or membership-management section.
3. Review the next renewal date and current membership type.
4. Complete the available cancellation steps.
5. If online cancellation is unavailable, call 1-888-797-9927 or email membersupport@prevention.com.
6. Ask whether digital access continues until the end of the paid term.
7. Save the cancellation confirmation.

A request sent only to the editorial department may not cancel a paid subscription. Use the customer service department associated with the account.

Prevention Automatic Renewal

Many Prevention subscription offers include a continuous service or automatic renewal program. Under these offers, the subscription renews at the end of each term and the payment method is charged at the rate then in effect unless the subscriber cancels.

The renewal rate may be higher than the introductory offer. Prevention’s current subscription terms state that a reminder notice is sent before an automatic renewal charge. Subscribers should keep their email and mailing addresses current so they receive these notices.

Before accepting a subscription offer, review:

• The introductory price
• The length of the initial term
• The number of print issues included
• Whether digital access is included
• The expected renewal rate
• When the payment method will be charged
• The cancellation procedure
• The refund policy

Canceling automatic renewal generally stops the next renewal. It may not immediately end access or delivery during a term that has already been paid.

How to Request a Prevention Refund

Prevention’s print subscription terms state that subscribers who opt out of automatic renewal may receive refunds for undelivered issues. Refund eligibility for Premium or digital memberships may depend on the applicable offer and membership terms.

When requesting a refund:

1. Identify whether the charge was for print-only, Premium, digital, or All-Access service.
2. Provide the subscriber’s name, address, email, and account number.
3. State the charge date and amount.
4. Explain when cancellation was requested.
5. Provide any cancellation confirmation or previous case number.
6. Ask for the approved refund amount.
7. Ask how the refund will be issued.
8. Request the expected processing period.

Card refunds may take additional time to appear after Prevention processes them. Keep the refund confirmation and check the original payment method.

What to Do About an Unrecognized Prevention Charge

An unfamiliar magazine charge does not always originate directly from Prevention. It may have been processed by Hearst, a magazine subscription agency, an online retailer, a rewards program, or another seller.

Review the following information:

• The exact merchant description on the statement
• Recent Prevention or Hearst confirmation emails
• Automatic renewal notices
• Orders placed by another household member
• Gift subscriptions
• Third-party magazine bundles
• Previous subscriptions purchased through a retailer or agency

Contact the appropriate Prevention support department and ask whether it can locate an account matching the charge. Provide the date, amount, subscriber name, address, and last four digits of the payment method.

If Prevention cannot identify the transaction, contact the merchant named on the statement. Notify your card issuer promptly if you believe the charge is unauthorized, keeping in mind that financial institutions apply their own dispute procedures and deadlines.

Missing or Delayed Prevention Issues

Print magazines may take time to begin arriving after a new subscription is submitted. Delivery can also be affected by address errors, postal delays, combined issues, subscription processing, or a recent move.

If an expected issue is missing:

1. Check the mailing label on the most recent issue.
2. Confirm the subscriber name and address.
3. Review the subscription start and expiration dates.
4. Check whether the publication released a combined issue.
5. Report the missing issue through the print portal.
6. Call 1-800-813-8070 if the portal does not resolve the problem.

When reporting repeated delivery problems, list each missing issue and the dates of previous reports.

Changing a Prevention Mailing Address

Update a print subscription address before moving when possible. Postal forwarding may not reliably redirect every periodical.

Use the print subscription portal or contact print customer service with:

• The subscriber’s name
• The account number
• The old mailing address
• The new mailing address
• The effective date of the move

Allow time for the new address to appear in the magazine fulfillment system. Keep confirmation of the update in case issues continue going to the previous address.

Duplicate Prevention Subscriptions

A subscriber may receive duplicate magazines when separate orders were created using slightly different names, addresses, email addresses, or payment methods.

Contact print customer service and provide information from both mailing labels. Ask whether the accounts can be combined and whether the remaining subscription terms can be added together.

Do not assume that canceling one duplicate account will automatically cancel or modify the other account.

Prevention Gift Subscription Help

Gift subscriptions can create confusion because the purchaser and recipient have different names, addresses, and email accounts.

When requesting help with a gift subscription, provide:

• The purchaser’s full name and address
• The recipient’s full name and mailing address
• The order date
• The payment amount
• The gift order or confirmation number
• The email address used during checkout

If the recipient has not received any issues, confirm that the order was completed and that the mailing information is correct. Also verify whether the gift was scheduled to begin immediately or on a future date.

Prevention Website and Sign-In Problems

Subscribers who cannot access paid articles should first confirm that they are signing in with the same email address used to purchase the membership.

Try the following steps:

1. Sign out of the Prevention website.
2. Close and reopen the browser.
3. Use the password-reset option.
4. Check the spam folder for the reset email.
5. Disable browser extensions that may interfere with sign-in.
6. Try a private browsing window or another browser.
7. Confirm that the membership is active.
8. Take screenshots of any error message.

If access remains unavailable, email membersupport@prevention.com. Include the account email, membership type, device, browser, article link, and screenshot. Do not send your password.

How to File a Complaint With Prevention Magazine

If your initial request is not resolved, follow these steps:

1. Contact the correct print or Premium support department.
2. Provide the account number, order information, charge details, and previous case number.
3. Describe the problem in chronological order.
4. State the specific resolution you are requesting.
5. Ask for escalation to a supervisor when appropriate.
6. Request written confirmation of cancellation, refunds, or account changes.
7. Keep copies of emails, invoices, renewal notices, screenshots, and payment records.
8. Record the dates and approximate times of telephone calls.

If the subscription was purchased through another company, file the complaint with that seller as well. Prevention may not be able to directly refund or cancel an account controlled by a third-party subscription agency.

Unresolved billing or subscription complaints may also be submitted to the Better Business Bureau or an appropriate state consumer-protection office. The BBB profile for Hearst covers many publications and business units, so identify Prevention clearly in the complaint.

Prevention Magazine Frequently Asked Questions

What is the Prevention Magazine customer service phone number?

The print-only subscription customer service number is 1-800-813-8070. Prevention Premium and All-Access members can call 1-888-797-9927.

What is the Prevention Magazine customer service email?

Print-only subscribers can email precustserv@cdsfulfillment.com. Premium and All-Access members can email membersupport@prevention.com.

What are Prevention Magazine’s customer service hours?

Prevention does not currently publish specific telephone-support hours on its official customer service page. Availability may vary by department and holiday schedule.

How do I manage my Prevention print subscription?

Visit https://print.prevention.com/ or call print customer service at 1-800-813-8070.

How do I manage Prevention Premium?

Sign in through the Prevention membership portal. Contact membersupport@prevention.com or call 1-888-797-9927 if you cannot access or change the membership.

How do I cancel Prevention Magazine?

Print-only subscribers can cancel through the print account portal or by calling 1-800-813-8070. Premium and All-Access members should use their membership account or contact 1-888-797-9927.

Does Prevention automatically renew subscriptions?

Many Prevention offers include automatic renewal. The subscription continues at the rate then in effect unless the subscriber cancels before the next renewal charge.

Will Prevention notify me before renewing?

Current subscription terms state that a reminder notice is sent before the payment method is charged for renewal. Keep your email and mailing addresses current and review messages from Prevention and Hearst.

Can I receive a refund after canceling?

Prevention’s current print terms state that subscribers may receive a refund for undelivered issues after opting out. Refund eligibility for digital or Premium memberships depends on the applicable offer and terms.

Why is my renewal price higher?

Introductory subscription prices are often lower than later renewal rates. Review the original offer and the renewal reminder for the rate that will apply to the next term.

What should I do if I was charged after canceling?

Contact the appropriate customer service department with the cancellation confirmation, charge date, amount, and account number. Ask the representative to verify the effective cancellation date and review refund eligibility.

What should I do if I never ordered Prevention?

Contact print customer service and ask the representative to identify the source of the order. Review the invoice, mailing label, household purchases, gift orders, rewards programs, and third-party subscription sellers.

How do I stop Prevention renewal notices?

Confirm that the subscription is canceled and ask customer service to update the account and marketing preferences. Renewal notices may continue briefly if they were prepared before the cancellation was processed.

How do I report a missing issue?

Use the print subscription portal or call 1-800-813-8070. Provide the account number and identify the missing issue.

How do I change my mailing address?

Update the address through the print account portal or contact customer service. Provide the old address, new address, account number, and effective moving date.

How do I fix duplicate subscriptions?

Contact print customer service with the account information from both mailing labels. Ask whether the subscriptions can be combined.

Why can’t I read Premium articles?

Confirm that you are signed in with the email address used to purchase the membership. Reset the password and contact Premium support if the subscription is active but content remains locked.

Can I cancel Prevention by emailing the editors?

The editorial email is not the correct contact for subscription cancellation. Use the print-only or Premium customer service department associated with the account.

How do I send a letter to Prevention’s editors?

Editorial comments can be emailed to letters@prevention.com. Do not use the editorial address for billing, cancellation, or delivery questions.

Where is Prevention Magazine located?

Prevention lists its offices at Hearst Magazines, 300 West 57th Street, New York, New York 10019.

Who publishes Prevention Magazine?

Prevention is published by Hearst Magazines.

How often is Prevention published?

Current print offers generally describe Prevention as publishing 12 issues per year. Combined issues may count as two issues when indicated on the cover.

Is Prevention Magazine still printed?

Yes. Prevention continues to offer print-only and All-Access plans that include printed issues.

Is Prevention accredited by the Better Business Bureau?

The BBB profile is for Hearst Corporation, which lists Prevention as an alternate business name. Hearst was BBB accredited and displayed an A+ rating when this information was reviewed.

Why is the BBB review score lower than the letter rating?

BBB customer reviews are separate from the BBB letter rating. The letter grade considers factors such as complaint history, responses, business practices, and other BBB criteria rather than simply averaging customer stars.

Prevention Compared With Other Health Publications

Prevention competes with health and wellness publications such as Women’s Health, Men’s Health, Health, EatingWell, Shape, and other print and digital wellness brands.

Consumers may compare:

• Print and digital subscription prices
• Automatic renewal policies
• Number of annual print issues
• Access to premium website content
• Nutrition and fitness coverage
• Medical review and editorial policies
• Cancellation options
• Refund procedures
• Customer service phone and email availability
• Introductory and renewal rates

Several competing publications, including Men’s Health and Women’s Health, are also owned by Hearst. Although they may use similar subscription systems, subscribers should use the customer service contact published for the specific magazine.

About Prevention Magazine

Prevention is a health and wellness publication founded in 1950. It covers health conditions, nutrition, fitness, mental well-being, beauty, healthy aging, medical news, recipes, and consumer health products.

The publication is owned by Hearst Magazines and offers print subscriptions, digital access, Premium memberships, newsletters, and online articles. Subscription features and prices can vary by offer.

Health articles are intended for general educational purposes and are not a substitute for diagnosis or treatment from a qualified healthcare professional.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with Prevention Magazine, Hearst Magazines, print delivery, digital memberships, billing, renewals, cancellations, and customer service.

Note: This website is not associated with, endorsed by, or operated by Prevention Magazine, Hearst Magazines, Hearst Corporation, or any subscription fulfillment company. Phone numbers, email addresses, office information, subscription terms, ratings, complaint totals, prices, and policies may change. Verify important information through Prevention’s official website before submitting personal information, canceling a subscription, or relying on a refund procedure.